Well, good afternoon, Premier Commissioners, and welcome to your briefing on the annual Dayton survey for 2025.

I will tell you it's kind of a mixed bag as it usually is.

Some movements positive, some movements in the opposite direction that I will also say that this uh survey is not live uh publicly just yet, but should be before the end meeting.

So we'll do it at a high level for you all.

Um, but you'll be able to dive as deep as you want to uh in the survey itself by the end of the year.

So that being said, I will turn it over to Abby Jones, uh director of management and budget.

Thank you, Joe.

Um, so as Joe mentioned, um, the survey isn't the 2025 data survey results that you're going into through today.

Um, of course, we won't walk through all of the um survey questions, but highlight the ones that we've been covering for the last few years and the ones that are important.

Um for us in admin that the survey is very important because it helps them connect residents' priorities and helps us how we plan, budget, and um manage our city's performance management plan, especially.

Um, the survey continues to show that resident and most about the core services, which includes recycling, waste collection, fire and EMS services, public safety, and court enforcement.

Um, it also helps us identify where we're making progress, and where we're not making progress, um, it gives us an opportunity to um possibly include service delivery um and or um communication um or future investments.

Janette and Roma are going to walk through the key results, trends over time and the geographic information that's available in the dashboard.

You've seen the dashboard in my sidewalk.

Um, it does show the information uh for different um various uh geographic locations as well as the demographics.

Um I also want to say thank you to Roma for helping lead this faculty.

This is our part, this is part of our effort to continue to build staff capacity, giving newer staff members the opportunity to participate and uh slowly transition the work that Jeanette has been taking over for the last few years.

Um, and so um that being said, I'm gonna hand it over to Jeanette and Roma.

Thank you very much.

All right, we are gonna dive into the presentation first.

I know everyone wants to see the dashboard, so just a little bit that we'll highlight in the presentation.

Um, just what we're gonna go over high-level overview of the purpose of the survey that we do annually, an overview of an overview of our process and the methodology that we implement.

Um, we'll go over some of the numbers just at a high level, and then dive into some of the results, the resident perceptions by city, the city of the neighborhoods, and that's where we're gonna highlight a few of the trends.

We always like to see those long-term longitudinal trends, so we'll go over a couple of those.

Um, and then we'll do some major survey findings, what we have already the dashboard, and then we'll give you the conclusion, which is just a high-level overview, a summary of the results of the survey in terms of what residents value the most.

Okay, survey purpose.

So you've probably seen this before, but this is a little screenshot of what we um the communication that we put together for the survey for 2025.

So we uh our goal is to really kind of objectively gain a sentiment of gain a sentiment of what residents have in terms of satisfaction with the delivery of our city services, number one, but then also just general sentiment about their lives in the city.

Not everything we can impact day-to-day, but we still want to know how residents feel and their opinions about their lives with being in the city.

And so part of this is going to be the historical trend analysis because Dayton is incredibly unique, and so we want to kind of benchmark against ourselves.

So we'll see some of that.

Um, in terms of the survey overview and the methodology.

So there are um essentially three phases to the survey development and execution.

We have been working with ETC Institute since 2022.

They are a national surveying firm and they do a lot of local government resident opinion surveys, so that we've been working with them for a few years now.

It's just with the design of the survey instrument, which is mailed out to residents.

Um, they do the administration or data collection of the survey.

So surveys went out last year or late August, and the survey closed once we hit our statistically significant number early November.

So two ish months, a little over two months in the field before it closed, and then they um do provide the final data that is used to develop our dashboard and um do a final report that we will be finalizing.

It is like a hundred plus page reports.

So we are still working on cleaning that up and finalizing that, but that will also be uploaded for you all to review and you can look through and see all the results in detail in a lot more detail than the dashboard.

Okay, so some of the high level numbers with the survey.

So we distribute about 13,000 surveys.

So there's some science behind the survey methodology, and ETC Institute knows exactly how many to send out so that we get a statistically significant result back.

And so historically, our return rate has been about 10%.

That's pretty normal per survey.

So we received 1,305 survey responses in 2025.

And this is the third year running where a margin of error has been exactly 2.7%.

And so that's a really good sign with it being so low.

Well, you'll see, I'll give my spiel now because of this margin of error, like year to year, year over year changes, even if it's within that 2.5, 2.7% change up or down, are pretty normal.

I think that's just indicative.

If we were to give the survey over and over and over again to a different group of people, you would see results within about 2.7%, so about 3% up or down from where they are.

So that's that high level of confidence in these survey results.

So you'll see some of like modest changes year over year, and we'll talk through those, but we're really looking at that long-term trend as we look over the surveys.

And then just so you can see in the map, so every dot is a respondent to the survey.

And so I know when you're looking at it, you're probably gonna see more density in terms of responses on the east side of now.

And that is true.

Um, but one thing that ETC works with us on this is it is statistically significant when you look at like census data.

So there's higher populations in some of those eastern neighborhoods, so that's where you're seeing higher density.

So when we compare the results that we've gotten back by neighborhood, and we kind of bump them or lump them into these five land use councils, you'll see that it is spread out in accordance with our um census data.

Okay, we're gonna hop into some of the high level results.

So looking at just a couple year over year changes, we are gonna go into this in more detail when we get to the dashboard.

So, when asked if residents believe that the city is headed in the right direction.

So in 2025, 38% of the residents said yes or agreed that it was going in the right direction.

This did go down.

It was 44% in 2024.

And so one of the things I want to point out here, and I'll show you when we get to the dashboard.

Um, what we're seeing is a lot more people in that don't know option.

So they get two options.

You get yes, right direction, no, wrong direction, and you get don't know.

So we're seeing more people lumped into that kind of neutral don't know category.

And you look at the people who said outright no or wrong direction, that actually hasn't changed that much.

So if we look back at 2018-ish, um, because in those who said wrong direction back in like 2018 was about 29% of residents, and it's just down, it's actually down to 24%, saying it's in the wrong direction 2025.

So it's really people moving into that like kind of neutral zone with this response.

Um, the next question we'll highlight is the percent of residents who are satisfied with the city as a place to live.

So, kind of conversely to that, this is a really good news story.

So 64% of the residents in 2025 said they were satisfied with the city as a place to live.

And this is up from 60% in 2024, and you'll see in the lovely trend line, it has actually started to peak.

So we're at the highest level of satisfaction that we've seen in a recent surveying cycle.

So this is a really good news story.

Um, and then third will highlight so the percent of residents who said they're satisfied with their overall quality of life in the city.

So about 55% of the residents that they were satisfied.

This is up slightly from 2024, just about 3% higher than the 2024.

And this is actually a good a lot of times when you get into about 50% plus satisfaction, that's a good news story.

Um, this one we've really seen that kind of in terms of uh satisfaction with quality of life.

And then lastly, um, so this is one of those questions.

We have a few questions on the survey that kind of are more indicative of what's going on in the economy.

There might be some economic fluids if we have a tighter economy, and so this is one of those where we're seeing basically no change from 2024, but when asked how satisfied residents are with their overall value that they received for the taxes paid.

Um, about 39% said they were satisfied, the exact same result in 2024.

Um, what we're starting to see when we hop over to the dashboard, dissatisfaction is starting to creep up ever so slightly.

So that could be indicative of the economy feels tighter for a lot of people.

I know I looked up a study that people's optimism about the economy is really tanking.

And so this could be one of those kind of related factors in terms of how people feel.

Okay.

And then some of the questions that we'll highlight in terms of resident perceptions about their specific neighborhood.

And so when residents were asked how satisfied they were with their neighborhood overall, about 60% of the residents responded and said they were satisfied in 25.

This has eked up a little bit.

So we've really started to see some kind of sustained broken question, and you'll be able to see the trend line if we hop over to the dashboard.

The next question, the percent of residents who are satisfied with the quality and condition of housing in their neighborhood.

So 44% of residents said they were satisfied in 2025.

This is up ever so slightly, but within that margin of error from 2024, 42%.

So in 2018, I believe it was about 88%, I think.

So it started to get down a little bit, but um, we'll take a look at this in the dashboard as well.

And then third question that we'll highlight this is another one of those that could be indicative of the economy.

So we asked the residents how satisfied they are with the affordability of housing options.

So about 31% in 2025 said that they were satisfied with the affordability of housing options.

So this is one you're gonna see when you hop into the dashboard.

The um for the first time, dissatisfaction is starting to finally crest over satisfaction.

So we're seeing probably that feeling of you know, everybody's itching pennies now, and so it's really being shown here in this affordability question.

So we'll look at that as well.

And then for the percent of residents who believe that the appearance of their neighborhood is getting better, about 33% said that they believe the appearance of their neighborhood is getting better, and so this is one of those that has kind of been pretty static over time.

Um, but we have seen at least since 2023, it's starting to eke up a little bit in terms of satisfaction.

So it is starting to do better, but it's not quite crested enough to like move into the higher levels of a lot of residents saying that they believe the appearance of the neighborhood is getting better.

So we'll look at that.

And there's some people in kind of that individual category as well.

So we'll take a look at this.

All right, and then next, just at a super high level, um, a few of the perceptions of safety responses.

So the first three questions are kind of in a similar bucket, and a lot of other cities ask these same questions as well, is in terms of how safe one feels in their neighborhood.

So, with the first question we asked residents, how safe do you feel in your neighborhood during the day?

Historically, residents have kind of always reported feeling safe, especially during the day.

So at 79% of the residents that they feel safe during the day, and this was just 80%, so minimal change from 2024, but a lot of residents feel safe during the day.

Conversely, when you ask that same question at night, and this is pretty much the same across the board for every other city, um, that feeling of safety drops.

So you'll see just about 51% of residents say that they feel safe in their neighborhood at night, and so that is up a little bit when compared to 2024.

But that kind of spread in terms of the day first night question has been pretty static.

And then with the third question, we ask residents um how safe do they feel downtown.

This was a newer question that was added in 2022, and so pretty static response for 2024.

About 38% of the residents said that they're sat they feel safe downtown.

Um and one of the things you'll notice with the map will show you residents who live downtown, have higher levels, how your feelings of safety, and it's all those kind of neighboring neighborhoods who have lower levels and feelings of safety.

So we'll look at that when we get to the mapping as well.

And then one of the things that has not changed a whole lot since we've been asking this question is that last um how concerned residents feel about gun violence in their neighborhoods, and it is decently high.

So about 63% of the residents are concerned with gun violence in their neighborhood, and that's been pretty consistent since we've introduced this question, and that has not really been below 60% in terms of concern.

So just a few high-level ones.

All right, and then show you some of the level trends that we should be in terms of the results.

And so we kind of hit on this a little bit when I went over.

So asking questions, asking the question of residents how satisfied are you with Data as a place to live.

So you can see satisfaction is the uh blue bar in that bar chart to your top left, and then dissatisfaction is in the green.

So you can really see where that trend line satisfaction has really been eking up, and so this is a really good thing.

And also firstly, dissatisfaction has been going down.

And so that's pretty great, great news story there.

Second bar chart just below that.

So I talked about the uh question about do you think your neighborhood appearance is getting better or worse?

And so getting better is in the blue bar, and those who said it's getting worse is in the green.

So I know when you saw that result, only about a third of the people said that they believe the appearance of their neighborhood is getting better.

But you can see we've really made some strides in terms of those who have said it's getting worse, that it's really gone down since this question was introduced in 2018.

So we're seeing that trend line kind of going down a little bit.

And then one of the kind of good other things we we talked about in the past couple years because they've been really uh doing well with this question.

So the satisfaction with waste collection services.

So in 2016, 73% of the people said they were satisfied with waste collection services.

Um around the pandemic, it kind of dipped.

So it dipped to about 61% satisfaction, and then it's been slowly eking back up to about 75%.

So it's been really good over the past couple of years.

People have been there's been a sustained high level of satisfaction with collection services.

And Rob will talk a little bit more about that when you get the dashboard.

All right, friends.

Um, so the satisfaction with the affordability of housing options.

So this is a relatively new question, so we don't have a ton of uh historical data, but we wanted to show change from 22 when the question was introduced to 25.

And so you'll see I'll start like kind of to the right.

So the blue portion of the pie charts um represents those the percentage of satisfying residents.

And so you can see satisfaction has gone down about three percentage points, and then the neutral category in the orange has stayed is essentially about the same.

And then the movement you're seeing also is in dissatisfaction in that green.

Dissatisfaction has grown.

So you're seeing 29% of residents reported dissatisfaction in 22 versus 20 or 34%, sorry, in 2025.

So you're seeing the movement is really in people kind of picking aside at the point in terms of satisfied versus dissatisfied.

Okay, and then moving to the right, uh satisfaction with police services, that bar chart.

Um, so this is one where we've seen the question is asked, how satisfied are you with police services overall?

And so you will see since 2016, the number of people, so satisfaction is the blue part of the bar chart.

It hasn't changed all that much.

It has ebbed and flowed, but the trend for this is been pretty static.

And so the other thing I really want to point out here is dissatisfaction has made remain relatively low.

I mean, it's 20% and under and has kind of inked down a little bit.

But you know, this is kind of a good thing, but we're not seeing it's not jumping up, it's not jumping down, it's been pretty static in terms of responses for satisfaction.

Um, and then the last one I want to talk through is just the um satisfaction with the condition of streets, pavement, and sidewalks.

It's kind of a catch-all question.

And so this is one of the few questions on the survey where you'll see the inverse of responses.

So dissatisfaction is highest for this question.

It it has been that way for a long time since we've been asking this question, and this is kind of the same for a lot of a lot of other municipalities, a lot of people have strong feelings and about the uh roadway conditions, but um you'll see here, so green is the dissatisfaction level.

You'll see where for whatever reason in 2024, we saw dissatisfaction actually drop, and it has started to eke back up in 2025.

So this is one we'll want to watch to see if there's a continual trend as we move on over the years.

You know, I don't want to say for sure that's for any reason, but it is at least lower than when it peaked.

It looks like it was at uh about 66% in 2019, so it has started to drop, which is a good thing, but it it's it's not kind of moved all the way down as much as we want.

Um, and then the good thing I do want to point out, I know it's small, but so the blue bar chart is the percent who reported satisfaction, and so you'll see in 24 and 25 about 23 percent of the residents reported satisfaction.

So that's the highest it's been, and it's sustained from last year.

So this is one we really want to watch as we move forward.

Um in 2024, we did introduce a new question.

So um we were trying to get a little more a little bit more intel into why people had high levels of dissatisfaction.

So we asked two questions about um their satisfaction with the condition of roadways and thoroughfares versus residential streets, because you know, I think there's a difference of opinion in terms of both of those.

Um, interestingly enough, so that's the little table you're seeing down there.

So residents who said um street conditions are getting worse, more residents said that in terms of residential streets, which is interesting because you think it would be more of the thoroughfares, which people drive every day.

So I think this is some of that perception in terms of I guess what you think a thoroughfare is, which you think is your residential street, but in terms of the residents who responded in the survey, more of them think that the condition of their residential streets are getting worse.

So this is one we'll continue to watch, especially since this is going to be now we added all right, and I will hop over to the fun part that everyone wants to see.

And like Joe said, we will the dashboard line is available on Manchester Budgets page on the city website, it will be available before the end of the week.

So you can click around.

Um so the first thing I want to highlight, and I might do these a little quick because I know we're on a time block, so I apologize.

Um so we talked through satisfaction with Dayton as a place to live.

So almost 64% of the residents responded that they are very satisfied or satisfied, or very satisfied or satisfied with Dayton as a place to live.

One of the important things I want to show you is on this trend chart.

So as I mentioned, you'll see this is the thing we want to see.

Satisfaction has been inking up and it has been sustained in terms of um growing satisfaction for residents.

And so this is a really good news story.

And then on the flip side, of course, the thing we want to see is this is the line for dissatisfaction.

It has gone down and it's been pretty sustained at the same levels over time.

Um, in terms of mapping.

So when we look at mapping by our by land use councils, um, downtown residents express the highest levels of satisfaction, and this is pretty consistent with the most recent years of the survey cycle, but kind of uniformly, it's over 60% for all the other land use councils.

So it's really high throughout the city, but you can see it's probably about 18% points plus higher for um residents who live downtown.

Um, and then in terms of some of the demographics, just to look at red satisfaction tends to trend positively with income.

So the more annual income that the residents reported, the higher levels of satisfaction.

So you can see it kind of heak up in terms of those who have higher satisfaction.

And then just quickly by age.

So younger residents, so those under 50 reported slightly lower levels of satisfaction.

Now it is still pretty high, but you'll see it's below that kind of median mark in terms of results.

Okay, and then the question about do residents believe the data is going in the right direction.

So that is when the result in terms of those who said yes or right direction did go down about six percentage points.

And so one of the things I just wanted to highlight, so this is the spread of responses for 2025.

So about 38% said yes, right direction, 24% said no, wrong direction, and then another 38% were in the kind of don't know bucket.

So you see a lot of people just kind of filtering into that, you know, kind of middle ground category.

And so just looking at the trend.

So, yes, you are seeing where this is where we've seen the trend kind of starting to go down in terms of yes, but more people are going into that middle don't know bucket because you'll see with those who outright said no or wrong direction, this has not changed a whole whole lot over time.

It's really people moving um out of the yeses into the don't know's.

So that's what we're seeing here.

Um, and then when we look at the map.

So this is interesting.

So residents downtown, about 61% said that they believe yes to rate Dayton is heading in the right direction.

There is almost a 30% point difference.

So west is about 31%, 33% north central, 35, and 33 for southeast.

So a significant kind of variance when you compare um downtown residents versus the remaining kind of neighborhoods, and then in terms of just a few demographics to highlight.

So we do look at this in terms of race reported by residents.

So are the black and Hispanic or Latino residents reported lower levels of um agreement with the statement that they're setting in the right direction, and then if you look at tenure, so how long someone has lived in Dayton, um, residents who have lived here, especially for less than 10 years report of higher agreement with the statement that Dayton is heading in the right direction.

Okay.

And then just kidding.

Okay, so we're gonna look at we ask residents how satisfied are you with the overall value that they pay for uh taxes and fees.

So about 39% said that they were very satisfied or satisfied.

And so really what I want to show.

So what we're seeing in terms of this question, we're seeing a slight uptick in dissatisfaction.

So you'll see in 2022, it was 27%, and you'll see this slow kind of increase, which of course not.

But um, like I mentioned, I wonder some of this potentially could be with the state of the economy, and people are feeling a little bit of less optimism about the economy in terms of some of the surveys that have recently been done.

Um, so this is where we're seeing some of that come out in terms of the survey results.

Um in terms of mapping.

So residents downtown again have the high level of satisfaction with the value that they pay for taxes and fees, and then in terms of year over year changes.

Oh, there it goes.

Okay, so this map just shows from 2024 to 2025 the change in satisfaction.

So you'll see it dropped most significantly, so about 4.4 percentage points for residents in West Dayton, and then it dropped about 5.1% points for uh residents of Southeast Dayton.

Um, of course, this is another one, which I'm sure you're not surprised.

It trends positively with income.

So the more income you make, the more satisfied you are.

So you can see those making 50,000 a year or more or satisfied with the value that they receive.

And then if we look at it by age, so those under actually 64 have lower levels of satisfaction for the value that they pay.

All right, and then this is uh not new anymore, but it was a new kind of question that we asked in the survey.

So um, because we can't cover everything in the survey, um, we mined some of the comments from prior survey cycles.

And so in mining those comments, we found kind of highlights keywords that were repeated over and over again.

And so we came up with this list, which I will scroll down because I think there's about 20 or so.

But this list of things that people kind of consistently brought up.

And so we ask a two-part question based off of this list.

We ask number one, do you think this is an important issue?

Yes or no?

And then these past these last three pieces ask how well do you think the issues currently being addressed.

Um, and so not a whole lot of movement since we've introduced this in terms of what people find important, but you'll see the way this is kind of filtered is things that people find most important are at the top of the list.

And then you can kind of see if they think it's being addressed excellent or good, fair, and then poor.

So the top kind of six things on this list have not changed.

Crime and safety, abandoned homes and drug use have consistently been at the top of the list.

Um, one of the one things I will point out from last year, homelessness has been near the top, but for the first time in terms of people who responded yes, this is the first time we've seen over 70% of the respondents say yes.

It had previously been 60 somewhat percent high safeties.

So, since we've been doing this question, this is the first time that is kind of eked up into that 70% plus kind of category.

And so this just helps us get an idea of you know, not everything we can impact, but just to see in terms of the spread of things resigned and important, um, so we can make sure we're capturing some of their comments that we don't always see in terms of the survey results.

Okay, and then we're gonna hop into the questions by the next the first community service area, and we're gonna look at economic and community development, the acceptance of immigrants.

So, residents are asked um if an immigrant moved in next door to you, how strongly would you agree if an imminent in an immigrant household movement equity?

And so um a little over 64% agreed or strongly agreed or agreed with that statement.

This is up from 2024, and so I do want to show you the trend chart because this has been eking up since it kind of dropped over the past couple years.

So that is or agreement with that question really peaked in 21 for whatever reason, not sure it could have been the pool of people, and then it started to drop back to kind of in line where it was prior to this peak.

So it's pretty pretty static.

But then we saw over the past kind of two survey cycles, it kind of dipped year over year.

It started to dip down a little bit.

And then now in 2025, you'll see it has eked back up to about 64% agreement.

And then what we really want to see is those who disagree is starting to go down that kind of diverging of those two lines.

So this is one we'll probably have to keep on our eye on.

Don't know if this is new trend or if it's one-off thing, but um for historically for this question, over 50% of the people have agreed that they would be comfortable with an immigrant moving in next door to them.

It's just kind of some ebbs and flows in terms of responses with this question.

Um, in terms of acceptance or agreement by mapping, so residents downtown have the highest levels of agreement, just under 80% of those who live downtown.

Um, and southeast and west and north central are in the 60% range, and then a little bit lower for those in northeast at 53% who agree.

Um, and then look at some of the demographics.

So acceptance is pretty static regardless of race.

Um, in terms of those who agree or strongly agree that they would be accepting is pretty standard with regardless of race of respondent value.

And then just by income, it is slightly lower for those making less than 50,000 annually.

So you can kind of see it dips a little bit in terms of that midline, and then by age.

So it's probably surprisingly, our younger residents are more supportive.

So those under 34 have higher levels of acceptance or agreement with the fact that they'd be supportive.

Okay, and then we'll look at the affordability of housing options.

So we asked residents how satisfied they are with the affordability of housing options in Dayton.

So about 31% said they were satisfied or very satisfied.

This has not changed a whole lot from 2024.

In terms of the trend line, so this is one of the ones that I was talking about.

Of course, what we don't love to see, but you can see where so satisfaction in the blue has kind of been peaking down a little bit year over year.

Last year was the first year where um just about a third were satisfied, about a third were dissatisfied, and it was neck and neck.

So for the first time, we've started to see where dissatisfaction has kind of eked out satisfaction.

And so again, some of this could be what's going on in the economy, but of course, this is one we'll want to keep an eye on to see how that trends over the next couple survey cycles.

Um, one of the things I looked at was in terms of the question, do you rent your own in the survey?

So just seeing how those respondents um responded with this question, and um obviously renters had higher levels of dissatisfaction.

Um, and so I think potentially some of that is eking out in terms of the tightening of the economy, um, in terms of why this dissatisfaction is crested over our satisfaction response.

In terms of mapping, so you'll see residents downtown have higher levels of agreement that they're satisfied and very satisfied, the affordability of housing options, and then if it's lower in west and northwest, north central, I guess I should say dating, and then demographics uh satisfaction is lowest for um dates black residents, and those making, of course, income less than 50,000 dollars report lower levels of satisfaction.

So you can see that really drop off by age, and so really the lowest bucket here is kind of those uh those in that middle age 35 to 49 age range had lower levels of satisfaction.

All right, I'm gonna hop to the airport.

So we have this below, there we go.

Uh about 52% of residents said that they were very satisfied or satisfied with the quality of their experience at the Dayton International Airport.

So this has gone down slightly, but it's in a lot of the change.

One of the things I want to highlight here is, and I'll show you in the trend chart, but the thing that's really good is dissatisfaction is super super low.

So some people, quite a bit of people are in this donut category, so they may just not have had any experience with the airport.

But one of the really good things is dissatisfaction is so so low.

And you can see even with the trend chart, there hasn't been a whole lot of change.

A lot of people still report high satisfaction, and you can see this has been five percent and under since we've introduced this question, which is really good.

All right, just showing you high level on that one.

All right, so then we ask uh how satisfied are you with the overall quality of the city support for entrepreneurs and small businesses, and about 40% said that they were satisfied, which is essentially static from 2024.

This is another one where dissatisfaction is pretty low.

So quite a few people are on this don't know, don't have experience category.

Especially when you look at the trend chart, uh it has gone down a little bit, but it's pretty static, especially when we look at that margin of error, it hasn't changed a whole lot from 2022.

Um, and then in terms of satisfaction, hop over the map because it's not okay.

So um black residents reported the highest levels of satisfaction with the support for um entrepreneurs and small businesses, and then in terms of income.

So residents who make less than 50,000 reported lower levels of satisfaction.

We're gonna look at so when asked about um how satisfied residents are with the level of development within Dayton.

So this one is kind of up for interpretation of what you think development means, could be your neighborhood development, could be commercial development, all those things.

Um, but so just under 34% said that they were very satisfied or satisfied with the level of development development, um, and especially in the trend chart.

So you can see this is another one where so satisfaction in the blue has started to eke down.

Of course, we don't want to see that, and dissatisfaction has started to eke up.

So in 2022 was about 28%, and now it's up to almost 32%.

So we're seeing these lines kind of converge, which this is one of those things we'll want to keep an eye on and monitor over time to see if this is gonna continue to crash over.

And in terms of mapping, so satisfaction is highest for residents downtown at 48%, and then if we look at year over year changes, uh satisfaction dropped the most year over year for residents in north central neighborhoods, so it dropped about 8.1%, it dropped about 10.7 percent, which you saw they still have the highest level of satisfaction, but it did drop year over year in terms of downtown residents, all right.

And then for some demographics, satisfaction is lower for black and Hispanic residents, and those making less than 50k again, satisfaction is lower, and then by age the lowest levels of satisfaction reported in this kind of 35 to 64 age range for residents.

I'm gonna hop down to recreation music activities.

Okay, so we asked residents how satisfied they are with Dayton recreation programs and activities.

So you're gonna see just about just under 20%, so 19.5% are very satisfied or satisfied.

But what I want to highlight here is a large majority, so over a third of the respondents are in this kind of don't know, don't have an opinion bucket.

So the presumption could be made a lot of residents might not have experience with this question, and that's why they just kind of put themselves in the don't know.

They didn't make a firm decision in terms of satisfaction.

But one of the really important things is dissatisfaction is still really low for this.

So we do have lower dissatisfaction.

Um 28% of people in the central category, of course.

We look at the trend line.

So we are seeing some ebbing and flowing in terms of satisfaction, and it has dropped a little bit, but still just a little bit outside of that margin of error, and we are seeing dissatisfaction kind of ebb and flow.

It's in line with 23.

So since this one was a newer question asked, we'll want to see how this performs over time with that trend line.

Last one in this category, we ask residents how satisfied they are with their neighborhood overall.

So this has gone up a little bit with about 59.9% of residents saying that they're very satisfied or satisfied with their neighborhood.

Just jumping to the trend line.

This is one of those things we want to see where we have seen satisfaction start to eke up over time.

And that kind of trend line has been increasing over time, which is good.

And conversely, we're seeing that dissatisfaction decline.

And then mapping.

So downtown residents have the highest levels of satisfaction.

One of the things I will point out.

So that's a pretty significant increase in change year over year.

It did drop about five percentage points though for Northeast residents.

So that is kind of outside that margin of error.

So it did drop for those residents in Northeast.

In terms of demographics, so satisfaction is lower for black residents.

And it is a little bit lower for those making $50,000 or less.

So you can see it kind of declines with lower incomes.

And then how long one has lived in Dayton.

So satisfaction with their neighborhood is lower for residents who've lived here before.

Okay, so I'm gonna hop over to justice.

So look at some of our public safety questions.

And the first one I will look at is this intelligence gathering.

So this question was introduced a couple years ago.

So we asked residents if they thought the use of intelligence gathering gathering technology was appropriate or inappropriate.

And so you can see we kind of gave them some examples, license plate views, body cameras, those kind of things.

And so almost 76% stated that they believe those were very appropriate or somewhat appropriate.

And I will show you from the trend line.

This has been pretty sustained since we've introduced this question.

So well over 75% continue to state it, continue to state that the technology is appropriate or very appropriate, with those who disagree or say inappropriate being very low and under 20%.

And this question was introduced.

So I'm gonna kind of hop around a little bit.

We looked at some of these, but um bucket these neighborhood safety ones.

So we talked about neighborhood safety during the day, and so you can see safety.

If I hop down to the trend chart, um, when asked how safe residents feel during the day, a large majority of residents state that they feel safe during the day.

It has been over 75% since 2022.

Um so the majority of residents really do feel safe in their neighborhood, and then you can see this kind of reverse response.

So when asked how safe they feel alone at night, so you'll see where that um agreement with feelings of safety has kind of declined, where just under 50%, around 50% of residents that they feel safe in the neighborhood in the evening or at night, and then looking at downtown levels of safety.

So about 30% of people feel said they feel safe downtown.

And what I really wanted to show you was the mapping.

Okay, so residents downtown.

So 55% of residents said they feel very safe or safe downtown.

When you look at the outlying land use councils, so you see it's about 30, well, just under 32 percent in West Dayton, 43% for new more central, 9% northeast, and 32% southeast.

So you can really see that kind of stark difference compared to residents who live downtown reporting feelings of safety versus residents in the outlying neighborhoods reporting feelings of safety.

And then we'll look at police professionalism.

So we ask resident health satisfied are you with the professionalism of police officers.

So about 56% reported that they are very satisfied or satisfied.

And one of the things I will note here in terms of the spread, you can see how low dissatisfaction is, which is good.

And looking at the trend line, you will see kind of dissatisfaction.

It was at its highest level in 2022, and we've seen it kind of drop down and stay fairly consistent.

It's kind of ebb and flowed over time, but it's still been fairly low.

Um, and this level of satisfaction has been right at or over 50 percent.

Um Dayton.

So residents in West Dayton have lower levels of satisfaction with police professionalism, and it remained higher for downtown residents and those in northeast state.

Demographics, so black residents report less satisfaction with the professionalism of police, and then just looking at age very quickly.

So residents, younger residents under 34 or lower levels of satisfaction.

And then this is kind of an overall question in terms of how satisfied people are with the quality of services.

So about 55% said that they were satisfied or very satisfied, and just looking at the trend line on this.

So you'll see there's been kind of some ebbing and flowing in terms of satisfaction.

And so hasn't really trended up, trended down, it's kind of been static, which is not necessarily a bad thing.

Um, but you can see it's kind of in that 50% range um since 2017, and in terms of dissatisfaction, dissatisfaction does remain low, and you do see here a little bit.

If you look at 22, 25, starting to eak up a little bit.

So we'll definitely want to keep an eye just to see how that's trending on the dissatisfaction side.

Um, in terms of mapping, so satisfaction is highest downtown in eastern neighborhoods, and then in terms of demographic split, see by race, satisfaction is lower for black and Hispanic residents and higher for white residents.

All right, and then last one I'll talk about in justice.

So when asked about um how responsive residents believe Dayton are to their neighborhoods' needs, about 44% said that they agree or strongly agree that uh Dayton police are responsive.

And so looking at this trend line, this has been another one that's been pretty static since 2021.

And so 2021, about 45% of the residents agreed that um Dayton police were responsive, and it's been pretty static since this question was introduced, and then looking at the mapping very quickly.

Uh downtown residents um more strongly agree that police are responsive, and then West residents have lower levels of agreement, and just looking at the your change quickly.

It dropped the most year over year for residents in West 80, dropped out 8.4 percent.

Okay, in the interest of time, Roma's gonna take over.

So I'm gonna give her uh the mic.

So I like the gap with um building an environmental safety for it.

So the survey asked how satisfied how satisfied are you with the overall quality of the enforcement of city codes and ordinances.

Um so this question is quite broad and truly up to their interpretation of what the survey respondents understanding of a violation is so it is difficult to pinpoint exact causes or what the survey um record is um targeting with this question.

Um that means said residents did um report pretty low satisfaction at 23.4 percent, um, about the same as what was reported in 2024, and um 46 reported dissatisfaction in 2025.

We're looking at when we look at the trend, um, satisfaction has trended down over the last couple of years, and dissatisfaction has grown about 13 percent since 2022.

Looking at the map, um satisfaction is the lowest on the east side and in downtown, um, and then higher on in West Dayton at 28.4 percent, um, and North Central a little bit lower, 24.3 percent.

Looking at some demographics, um white residents had the lowest of the races um uh percentage of satisfaction, as well as by income, those who make more than 500 annually reported lower levels of satisfaction.

Now we'll go to buyer AMS services.

How satisfied are you with the overall quality of buyer and emergency medical services?

20.5, 75.6 responded.

Very satisfied or satisfied.

So that has remained high.

Dissatisfaction you'll see here has remained very low at just over three, just over 3%.

3%, sorry.

When we look at the trends, you'll see some variation up here, but overall responsive for satisfaction have never dropped below 70%.

And like I mentioned, dissatisfaction has always been quite low.

Looking at the map, um with the percentages, satisfaction is uniformly pretty high, but slightly higher in the east.

So Northeast Dayton, Southeast Dayton, as well as North Central higher.

Some demographics.

So for 2025, 44.1% reported satisfaction.

While this has increased year over year, this increases within that margin of error.

When we look at the map, satisfaction does continue to be lowest in North Central Dayton at 32.6% and West at 33%.

Wanted to point out year over year by neighborhood.

Satisfaction has grown about 8%, over over 8% for the downtown area.

Looking at some demographics, black and Hispanic residents reported lower levels of satisfaction, as well as by income, those who have made those who earn less than 25,000 annually, and those who have lived in Dayton for more than 30 years, reported a little bit lower levels of satisfaction.

Jump to recycling.

20.5 resident satisfaction with recycling services does remain high at 65.2%.

Looking at the trends, it has dropped a little bit in 2024, but it has remained over 60% since 2022.

Um increased in 2021 following the pandemic.

Didn't want to mention that waste collection has worked hard to communicate with residents since 2021, and that's reflected here.

So that may be something we want to take a look at if it continues to be a trend.

Moving over to waste collection.

Satisfaction does remain high.

So that should be something that we um monitor to see if this becomes a trend in the coming years.

And at some demographics, um satisfaction did remain, so like I said, me high nearly 75%, but I did notice that for residents under the age of 50, it was a little bit lower.

Now we will jump to infrastructure first.

So the question asks how confident are you in the purity and cleanliness of Dayton's tap water?

A little over half of the survey respondents feel confident in Dayton's tap water for 2025.

This did drop a little bit from 2024 within the margin of error.

I did want to note that we saw in the trends an increase of about 4% of those who reported not feeling confident in the tap water.

This again is something that we're going to watch over time as it could be related to ongoing PFOS concerns.

Looking at some demographics, um map downtown residents, as well as if we jump to income, those who make more than 50,000 annually reported higher levels of satisfaction.

Kind of trends up there.

So I just wanted to point that out.

So how satisfied are you with the overall quality of playgrounds and splash funds in your neighborhood?

42.2% reported satisfaction.

It has dropped a little bit around 0.24.

Um minimal increases we're seeing is dissatisfaction.

Um I wanted to point it has been lower since uh this level 16.4% in 2022 has uh trended lower than that, so that's good.

Um looking at the map satisfaction is lower for those in the eastern neighborhoods, and um year over year it did drop about nine percent for northeast um residents and eight percent for uh southeast residents.

Looking at the demographics, um black residents as well as those who have lived in Dayton for more than for less than 20 years, reported the higher levels of satisfaction and those who have looked at Dayton for less than 20 years, um like I said, reported higher levels of satisfaction.

Go to streets, sidewalks, and pavement.

So the survey asked how satisfied are you with the overall quality of um quality of the condition of streets, pavements and sidewalks in Dayton.

Uh 22.5 responded that they were satisfied or very satisfied.

Um it remains about the same as 2024.

When we look at the trends, it has um dissatisfaction has increased about 4% from 2024, but it does remain lower, about 9.3% lower than the um peak year in 2019, just at 65.5 percent.

Taking a look at the um satisfaction is lower in uh West Dayton as well as Southeast Dayton.

Um it has dropped year over year, it has dropped in West Dayton about five, six percent.

I did want to note um that this drop is something that we should uh continue to monitor and see if it's just one year over year or if it's um something that continues to be used over time.

I also wanted to mention that dissatisfaction is not dissatisfaction with um streets and pavements is not something that is unique to Dayton.

Um streets and public landscaping.

Street and public landscaping.

Um so the survey asks how satisfied are you with the overall quality of mowing and trimming along city streets and other public areas.

38.6 uh percent uh responded that they are very satisfied or satisfied.

Um this question was introduced in 2022, and um at that point, residents reported about 39% satisfaction.

It did increase a little bit and then dipped back down to around that 22 level.

You can see that's kind of near the dissatisfaction as well.

So yeah, the map um residents downtown are the most satisfied.

Um I did want to point out that the uh other land use councils report about 10% drop with satisfaction when compared to downtown.

And just some demographics um residents, black and Hispanic residents, and those who have lived in Dayton for more than 20 years have um slower satisfaction.

So that is all that I've started over.

So that's it.

Thank you.

Okay, we wanted to give time to look at the conclusion and questions.

So let me hop back over into the presentation.

The last thing that we have been showing for the past few years and did this kind of um summary table.

So this is the important satisfaction analysis.

So the way this works is um based on city services that we ask questions about.

We asked residents how um first satisfied they are with this service, and then we ask them to rank force them to rank by importance.

So what you see is kind of some math being done where we're taking satisfaction rating, multiplied it by importance rating and coming up with a numerical value.

So those um questions or responses related to those in the right category, those are the deemed kind of in the highest priority.

So these are um services that residents find really important, they have super high importance, um, but the satisfaction is a little bit lower.

These are really areas that resident ties and find most important.

And what I will note, and you'll be it in the numbers to the right, uh, with the rankings, it has been those top three services since we've introduced this kind of format with the survey, so 2022.

Um that medium section in the yellow, these are um kind of in that middle ground services services that residents still find important.

Satisfaction is pretty still the ground standard.

They're decently satisfied with these services.

There has been a little bit of movement between services, like some have moved up, some have moved down from prior cycles.

For instance, you'll see where snow removal has kind of moved up for prior years.

Um, it's ranked number five in terms of this um important satisfaction rating, whereas previously was number eight in the list.

So you see some of that movement, but it was still in this middle category.

And then at the bottom, in a low priority, I know it says low, it's not necessarily that it's not a priority.

These are just some of the services that when you're forced to rank just come up at the bottom, but you'll see in terms of satisfaction, they have higher satisfaction.

So people are still really satisfied, but then they're still really important.

Well, when you're forced to decide, they're used to the list.

But so yeah, biggest thing to highlight here, top things that residents prioritize and have concerns about have not changed.

So we've introduced this.

That is essentially it.

I will leave this up, but I want to make sure we give time for questions.

Thank you.

Uh this evening.

Uh Commissioner.

Who has any questions?

Commissioner Back on the question, comment.

Thank you, Mayor.

More so a comment.

Can we go back to um fifth slide?

It's just the survey by the numbers slide.

So I'm curious um with this particular slide, right?

It obviously divided the city and land use areas and we can see the density, obviously, but I'm I'm I'm really interested in understanding the response rate in that land use area based on uh how many uh individuals actually um receive the survey in that use area.

Do we have that or is that something we can begin to?

We can ask the vendor for sure.

They'll have the response because we don't necessarily know who they send the uh the surveys to, so we keep it anonymous, but we can ask them to see if they can carve up that response rate by now.

I will tell you um historically we tend to over-sample or oversend um surveys in northern western neighborhood because responsive has used to be lower.

Um, but we can follow up and get more information.

Yeah, I think that'd be useful to have, but otherwise um, you know, excellent uh information, extremely insightful, and just appreciate the comprehensive update year to year.

So thanks.

Thank you, Commissioner.

Commissioner Fair John.

Yeah, thank you.

Um I think we're over time, so don't take too much.

Um I was curious, was there any change that was significantly different?

I mean, it looked like almost all the changes were within uh margin of air.

So is there anything that I didn't recognize that was like statistically different?

Oh, like the year over year.

Yeah.

Um, some of like the affordability questions, you see them outside of key.

But of course, those are ones we want to see that over time.

We have seen more move the needle if you're comparing five years, ten years.

Then you'll see that big like 10% jump, something like that.

But one year to one year, no, we didn't see huge changes year over year.

And then, yeah, I appreciate you giving us the information about Cincinnati.

That's a question we've asked in previous years, like who are the who are our peers and how are we doing against our peers.

Is there any chance we can get that kind of data?

Yeah, so in the um final report, one of the things we do is probably a little unique from other municipalities because Dayton is so unique in terms of demographics and income.

Um, we look at like cities, so they have to have between 100,000 and 200,000 population and similar like minority population income.

We do our benchmarking off that.

So in the final report, we'll have a like a table with benchmarking from our results.

You'll see similar cities that we've selected, and then at the national level as well.

That's great.

Thank you, Commissioner.

Thank you.

Uh the presentation and uh all this information.

I had a few other questions, but we don't have time.

What I would like to kind of uh dive into is the airports um level of uh detail in the questions that we presented to them.

I mean, did it have more to do like finalness of the airport?

So one of the things I neglected to uh mention because I was rushing, um, the airport does their own survey.

Okay for the um consumers who get on the flights.

I think one of the things with the data survey is we're just getting general sentiment.

We don't know if a person has had interaction with the airport has taken flight out.

Yeah, so a lot of the departments will do their direct consumer surveys, and so that's one of the ones that the airport does their own survey.

And I think the last um result of the Anna 25 about they got a satisfaction result about 4.5 out of five.

So there's higher levels of satisfaction when you directly pull the um consumer who's just walked up a plane in terms of how they feel about you know restroom quality, floodliness, all that stuff.

Yeah, that makes sense to me.

I I really just wanted to understand is it more like uh uh ease of in and out of there, or is it emplayments?

Do we have enough flight direct flights, that kind of stuff?

Probably it would make more sense that it would come from the airport certainly.

Right.

So in that some very similar conversation with uh police services because you know the axon 990.

We actually survey people who have had an interaction with Dayton Police Department, and their results of those surveys is well over 70% satisfaction.

So we've had a conversation very similar, airport police as well as recreation, because that number of don't know, not sure is not representative of the people who are using the centers in the programs.

So trying to figure out a way to have recreation do a similar survey of people that we know experience those services and you're good.

Well, thank you for the presentation.

Thank you, Mayor.

Uh I've noticed over the over the years that it happens that when times are bad, like all the numbers go down.

And I'm I'm curious, it looks to me like this might be one of those cases where things that we're pretty certain we're doing a pretty good job of staying the same or gone down a little bit.

Uh see that in Cincinnati.

Do you see it in other other folks' surveys too that this year?

Everybody's just not very happy, and things are just maybe a little so it's interesting in one at Cincinnati because we noticed because there was a big article put out about um residents ended it with the last survey cycle, they were less satisfied, they were a little bit more unhappy about their um quality of services in the city.

So it's interesting you went out in Cincinnati because we we noticed because there was a big article put out about um residents ended it with the last survey cycle, they were less satisfied, they were a little bit more unhappy about their um quality of services in the city.

So I think on national level, I think there's just kind of a general dissatisfaction.

Could be the economic factors, could be other things, but yeah, we some of the surveys that we've seen, we've seen that same thing.

Thank you again.

I really appreciate all the work with 1975.

Thanks for welcoming us through the dashboard.

Thank you, everyone.