I am Ladina Bolton, Chair of the Committee, joined by Commissioner Marita Davis Johnson, who also serves on the committee.

Commissioner Nicole Messiah will not be joining us this afternoon, but we do have Commissioner Terry with us.

So we're gonna go ahead and jump right in to our meeting, beginning with our minutes 2026 0931.

This is from May 5th.

Do we have a motion for this item?

Yes, a motion to um approve the minutes.

Second, all in favor.

Aye.

Motion carries.

We are gonna do things a little bit differently today.

We're gonna start with our E911 discussion.

We were supposed to have that discussion or that presentation last meeting didn't get an opportunity to, and I want to make sure we have ample time for that discussion.

You ready for us?

Good to see you.

Thank you.

Good to see you all this way.

All right, whenever you're ready.

Right.

Good afternoon, Commissioners.

So uh I'm here again to present an update for E911 with some of the um call volume stats as well as some additional information from January 1st through April 30th, 2026.

Uh first slide, I always like to include a slide uh initially because it gives a an overview of the complexity of the Cap County and all of the services that we provide to the 12 cities as well as unincorporated the CAF.

So it's always great to see and have a better understanding of what services we provide to what municipality or jurisdiction.

Next, we have an overview of staffing from 2024 to 20 um through April 30th, 2026.

Um right now we have 116 of 137 funded positions that have been filled.

Um we had six resignations due to some familial um obligations.

Um that's primarily, I think we have three or four that had some family obligations and either had to move back out of state or um handle some other um aspect of their family.

And then um we had two to go back to school full time.

Um we had in a retirement and then two transfers.

Um what right now one of the things we're working on to help build retention is to build employee engagement.

Some things we're working on is employee committees, um we have a social media committee, beautification team, um, outreach team, and a care team, and as well as creating some employee work groups.

They're the first line, and um who else better to ask for their feedback than the people who use the systems every day.

Um we also have bi-weekly meetings with um each of the shifts representatives.

We have four shifts, and each shift has two representatives, and their goal is to meet with the deputy director and I um one-on-one to express any concerns.

So any um issues, any concerns from the shifts, they bring that information to our meeting um every two weeks, and then we're able to give them direct feedback.

What we were finding is that some of their concerns never made it to us.

So we wanted to give them the opportunity to sit down to have these open discussions with us one-on-one.

And then, of course, we do um continue our departmental um morale boosters.

We do employee appreciation every quarter as well as shout-outs whenever they occur and things like that.

So we we make want to make sure that we continue with our morale boosters and look for different ways to um just increase morale.

We're dealing with everyone on their birthday, so we're always trying to find different ways to increase morale.

We just renovated their entire break room for the staff so that they can have someone comfortable um to take their breaks somewhere to decompress and also just some way to kind of disconnect and have that that break time to um just take a mental break from everyone else's problems.

Are those the I think you called them the quiet rooms or we do have a quiet room, but we actually redid their entire break room.

Okay.

So that's right.

So that they can go and just have that time to to themselves.

And Commissioner Davis Johnson had a question.

Yes, Commissioner.

I'm doing great, hi.

What are some of the major concerns?

What are you saying?

The consistency of concerns.

The main concern is primarily um just um lack of communication.

Some information that we're relaying through the chain of command doesn't get relayed to them.

So what we um do is ensure that we um meet with them, listen to those concerns and make sure they get the direct feedback.

And those meeting notes we share with everyone, so they have that information as well.

Thank you.

You're welcome.

Um, we do have some great accolades also.

Um we were the Georgia Emergency Communications 2026 team of the year, along with City of Atlanta and Emory Um University for the Active Shooter incident that happened um near the D C D C.

So we did receive the um in the Georgia Emergency Communications Conference is a joint um conference between NENA National Emergency Number Association as well as APCO, the Association of Public Um Communications Officials.