Welcome to business session.

Our first item is approval of minutes for business session of August 14th, 2025.

Is there a motion?

Oh, May.

Second.

It's been moved in second.

All in favor in the case by saying aye.

Aye.

Aye.

Opposed.

Resolution.

Motion passes.

Resident Satisfaction Survey.

Here to hear.

All right.

Good afternoon, Mayor, Council, and City Manager.

Andy Sexteen or Deputy Director for Neighborhood Services Department.

I'm here with Alex Atoli, our chief data officer.

We'll be presenting our 2024-25 resident satisfaction survey.

Thank you.

So I will go through the 2024-2025 survey report.

These are results of the data that was collected from the month of May 2024 to June 2025.

So that's the data that I'm going to present.

But I would say that the way I'm going to present these results is I'm going to go through the executive summary methods overview, and then I will skip on to the charts which will be on satisfaction rates for major categories of city services.

So that's the way I will do the presentation.

So in terms of the methods that were used, again, this is a survey that was conducted by ETC through May 2024 to June to 2025.

For these results here, we are looking at 4,05 surveys that were completed.

Again, we see they had a randomly selected 9,000 households.

So these results here, they should have a precision for citywide on a citywide rating of plus or minus 5%.

And then just to make sure that we can get valid uh data.

And at the very bottom, we still have uh maintenance uh of streets, sidewalks, and infrastructure uh with uh a rating of uh 18.3.

So it's very important when we look at these results that uh what we need to remember is to look at uh low satisfaction and very high importance because that's what will help us to identify uh high uh areas of priorities.

So uh in terms of the trends, uh we can see that in this case, this is more like a heat map, if you would call it, uh, where the green uh shows uh high rates and the rate uh indicate uh areas with uh low ratings.

So we can still see that uh there are some uh areas where we still have uh consistently uh low ratings, as you can see uh at the very bottom, which is um the uh sidewalks, uh infrastructure, uh, and then step storm water, they are the ones at the uh very bottom.

We started collecting uh housing data in 2024, 2025.

So you see where it says NA, it means those questions were not asked in that uh particular fiscal year.

Uh we also see on the same heat map, uh, if you look at police services, for example, uh it's one of those services that uh has been consistently decreasing.

I think if you look at it starting from 2015 uh 16 uh results.

But overall, if we go to the next page, what we see is uh there is uh a tremendous change uh in terms of uh in terms of our trends, uh the 2024, 2025 results compared to 2023.

The 2024-2025 results compared to 2023, we can see that that's the last column that we have, which is written as change from the 2023-2024.

They are mostly positive.

Even the ones that are still negative.

Compare that to the 2023-2024, we see that the decrease is declining, which shows that there is an improvement overall.

So consistently, Kansas City has been scoring way above compared to the national uh national average.

Looking at the perceptions uh of Kansas City, Missouri as a community, we also see that uh there are two areas at the very bottom there, value received for city tax dollars and fees, and overall feeling of safety in the city, those are the ones that are uh we can see consistently red, which means they are consistently low.

Uh again, if we look at the changes, we can see that the 2023-24 compare 2025, uh 2024-2025 compared to 2023-2024, we see the there are positive changes.

That means there is uh an improvement.

Uh looking at the overall ratings of uh Kansas City in terms of a place to live, a place to work, a place to raise children, we see that again there is one at the very bottom, which is a place to raise children consistently, low.

Overall, we can say that a place to raise children went up three points.

Uh, and the other one, which is the place to work, this one we can't tell because it's within the margin of error of plus or minus 5%.

Uh, a slight decrease, we can see a decrease again uh for uh as a place to live.

But if we compare to the 2019-2020, we see that there was a 12.5% decrease, but it uh we are moving to a negative 2.4, so that's an improvement again that we uh that we are observing.

Then we move on to the residence priorities.

Uh overall, we also see in this case, just as we have as we have observed in the first slide that uh maintenance of street sidewalks and infrastructure had the lowest rating, but uh very high importance.

So in this case, it tops the list maintenance of streets, sidewalks and infrastructure, and then followed by uh quality of police services uh and housing services.

Those are high priority areas.

Uh and then we now look at uh police services here.

We can see that these are all high priorities, but at the very top at the very top, we see that crime prevention response times, again they top the priorities for police services.

Uh for fire and medical uh services, uh we also see a high priorities, but again, response time uh is uh at the very top.

Again, that's uh a top priority for fire and uh emergent services.