Wed, Nov 5, 2025·Mountain View, California·City Council

Mountain View Performing Arts Committee Meeting Summary (2025-11-05)

Discussion Breakdown

Arts And Culture89%
Finance And Investments8%
Community Engagement2%
Procedural1%

Summary

Mountain View Performing Arts Committee Meeting (2025-11-05)

The committee received a detailed update from TheaterWorks leadership on programming results, audience/marketing data, education and new-works initiatives, and financial outlook, followed by committee questions focused on attendance/capacity strategy, marketing effectiveness, and fundraising sustainability. The committee then reviewed the City’s Quarterly Impact Report (Jul–Sep 2025) for the Center for the Performing Arts and discussed potential improvements to performance/attendance metrics and future planning for the Center’s upcoming 35th anniversary.

Discussion Items

  • TheaterWorks programmatic highlights and community initiatives

    • Artistic leadership described recent program outcomes including sold-out student matinees (e.g., Little Women) and anticipated sell-out student matinee for an upcoming show.
    • TheaterWorks reported providing 34 complimentary tickets via Pathwise (an organization stated to aim to close the educational gap for underrepresented middle schoolers) for a group of eighth graders.
    • Noted awards and recognition for recent productions (e.g., Bay Area Theater Critics Circle awards for King James; recognition for performer Francis Jue for Tiger Style).
    • Reported a stated 10% increase in tickets from Cupertino households for The Heart Sellers.
    • Reported Hershey Felder played to approximately 16,000 patrons over four weeks (noted as a comparison to Shark Tank’s 17,500 seats).
    • New Works Festival expansion described as including an international component; Susan Fairbrook Core Writers Group readings presented.
  • Setbacks and operational constraints described by TheaterWorks

    • TheaterWorks leadership stated they lost National Endowment for the Arts grant support for the Susan Fairbrook Core Writers Group and said they were not willing to adjust programming to align with goals of the current administration to receive those funds.
    • Leadership stated changes to the resident company agreement (including week restrictions and a 65% capacity goal) affected what could be programmed in the larger venue; cited moving a Pulitzer-winning play (Primary Trust) to a smaller space because it seemed unlikely to meet capacity targets.
  • Audience, marketing, and outreach data (TheaterWorks)

    • Marketing director reported an audience analysis:
      • 82% of ticket buyers live within 15 miles of the Mountain View Center for the Performing Arts.
      • Audience described as predominantly white, with approximately 22% of the audience from BIPOC communities (stated breakdown: AAPI 14%, Latinx 6%, Black 2%).
      • BIPOC audience share stated to have increased from 14% to 22% over five years.
      • Audience tends to skew older, though younger professionals and families were stated to be more represented at certain shows (holiday show; Little Women).
      • Meta ads reported to drive 18% of single-ticket campaign sales; 2024–25 meta campaigns reported 25 million impressions.
    • Outreach tactics described included $10 student tickets, community ticket blocks (stated 20 community tickets to partner communities), and partnerships with community organizations.
  • Governance and organizational stability (TheaterWorks)

    • Board chair stated the organization is rebuilding stability, noting:
      • Executive director Phil Santora rejoining after prior tenure (2006–2022).
      • Marketing brought in-house from an outside firm.
      • Education program reinstated.
    • Board chair stated no current board members live in Mountain View and identified it as a gap; stated the board is actively recruiting for geographic and skill-set representation.
  • Accessibility, education, and community services (TheaterWorks)

    • TheaterWorks described accessibility services (audio description, open captioning, ASL).
    • Staff described education initiatives including Young Playwrights Project and a pilot Senior Playwrights Project, and a Children’s Healing Project serving patients at Lucile Packard Children’s Hospital and El Camino Health in Mountain View.
  • Financial overview and strategic planning (TheaterWorks)

    • Executive director described budgeting practices, board finance oversight, and benchmarking overhead ratios.
    • Reported a recent office relocation and stated the costs were covered outside operating revenues.
    • Reported revenue mix as about 50% contributed revenue, 40% ticket sales, and about 10% from a bequest used to cover a gap; stated a goal to reduce reliance on that 10% over the next two years.
    • Reported the May gala was the third highest grossing in TheaterWorks history.
    • Explained contributed revenue year-to-year changes as driven by a seven-figure bequest and accounting for multi-year pledges.
    • Strategic planning process stated to be underway with a consultant, aiming to adopt a three-year plan by the end of the season.

Public Comments & Testimony

  • Committee member Valerie (public-facing question during Q&A)

    • Raised concern that some productions at the Mountain View venue were far from full despite past packed houses and other Bay Area theaters seeing packed attendance.
    • Asked what strategic actions TheaterWorks is taking to rebuild attendance and fill seats.
  • Another committee member (performing arts professional background)

    • Questioned why reducing weeknight performances is not being pursued given low capacity percentages.
    • Expressed concern for performer morale and the audience experience in lower-attendance performances.
  • Committee member comment (non-vote)

    • Urged TheaterWorks to consider impacts on actors’ health and morale from many performances with smaller houses.
    • Suggested balancing mission-driven programming with some more widely recognized titles to help draw audiences.

Additional ### Quarterly Impact Report (Jul–Sep 2025) — Mountain View Center for the Performing Arts

  • Staff presented the quarterly impact report and noted July/August are typically light with activity picking up in September.
  • Report included events/tenants such as Peninsula Youth Theater, Lamplighters Music Theatre, Smoon Contemporary Dance, Upstage Theater, Pocket Opera, and a City Tech Showcase.
  • Staff noted the City Tech Showcase was free and described an attendance-management issue where many tickets were reserved but fewer attendees arrived (example provided: 217 tickets issued and 68 people attended), and staff discussed shifting to time-limited ticket validity (e.g., valid until 6:45 for a 7:00 start) to allow standby admission.
  • Committee discussed that many reported capacity percentages appeared low and explored whether this was typical for the summer quarter and for specific organizations/shows.

Additional ### Committee Process & Future Planning

  • Committee discussed improving reporting/metrics, including interest in:
    • Year-to-date/cumulative capacity metrics for resident companies.
    • Additional context such as usage days/load-in days and how long spaces are occupied.
  • Staff stated that open calendar “pockets” are often blocked for maintenance, and noted a construction plan affecting summer scheduling.
  • The committee discussed possible planning for the Center’s 35th anniversary, including an open house concept and potentially creating an ad hoc effort (discussion only).

Key Outcomes

  • No formal actions/votes recorded in the transcript for the TheaterWorks presentation.
  • Staff indicated they will consider adjustments to reporting, including adding cumulative capacity metrics and potentially additional scheduling/usage context.
  • Staff described an intended operational change for free-ticketed events (time-limited ticket validity) to better manage no-shows and standby entry.
  • Next meeting announced: Wednesday, November 19, 2025 at 6:15 p.m. (Adrian Conference Room, 500 Castro Street). Meeting adjourned at 8:08 p.m.

Meeting Transcript

About um Jake Arkey, our director's arrival, was the sold-out student matinee of Little Women, which just happened a few weeks ago. And we anticipate we are uh have sold out also the student matinee of a driving beat, the upcoming matinee. And um already uh people are realizing Jake is here and the Theater Works matinees, student matinees are happening, and we worked with Nicole, pardon me if I mispronounced this name, Chu Weng, the ED of Pathwise, to provide 34 comp tickets so they can bring a student a group of eighth graders to the show. And in case you don't know what Pathwise is, they they're an organization that aims to close the educational gap for underrepresented middle schoolers. So they'll be in attendance at Mountain View. Also, many of the shows that we programmed last season at the Center for Performing Arts achieved really strong programmatic success. King James, which started my first season that I programmed by Rajiv Joseph, won numerous Bay Area Theater Critics Circle Awards, including Best Production for the entire Bay for theaters of 300 plus seats. And that was in addition to some other awards. And then at that same ceremony, recent Tony Award winner, Francis Ju, was awarded Best Featured Actor for Tiger Style by Mike Liu, which performed at the Mountain View Center the prior season. And we have a long history with Francis. We're already talking about how we can bring him back. And I just felt like Francis embodies our locally grown, nationally known ethos mantra slogan. I'm not sure what word to use, but um, so that was incredibly exciting to us to um to know that the last time Francis was on a regional stage was here in Mountain View on our stage, and we're looking to bring him back. So also uh the Heart Sellers, which we programmed, which was by Lloyd Sun, saw a 10% increase in tickets uh from Cupertino Households, which is a city with a predominantly AAPI population. And then we closed out the season with the longest title in the world, Come Back to the Five and Dime, Jimmy Dean, Jimmy Dean Collin, a new musical that had lyrics by trans icon Shakina, and so through that we saw outreach to the LBGTQIA plus organizations and a partnership with a Broadway producer, which is still an ongoing conversation. Um then, of course, in 2025, Hershey Felder played to approximately 16,000 patrons over four weeks. Um, and I thought this was fun for comparison. The Shark Tank in San Jose has just over 17,500 seats. And he's going to be back on the Mountain View Stages um this in the early in the next year. Um our new works grew substantially in 2025. We expanded the New Works Festival, which we do in August to include an international component. Um we also presented the first readings from our Susan Fairbrook Core Writers Group, which is made up of uh local playwrights. Jeffrey Lowe's gonna speak a little bit more about that, so I won't go into detail. And as part of that festival, we had the Tony Award-winning creators of Come From Away, David Hine and Irene Sankoff in residence working on their new musical about autism, entitled Vienna, and they're gonna be uh Come From Away is the show that will close out the season on the Mountain View stages. So that was exciting to have all these um renowned artists in our mix creating art with all of our local talent. It's it was really a lovely season. Um you asked about some of the setbacks. So I will tell you because you know. They happened. So one of them, of course, was the withdrawal of the grant from the National Endowment of the Arts, like many, many arts organizations. We lost our funding, a portion of funding for the Susan Fairbrook Core Writers Group, and in part that was because to receive those funds. I'm not sure if you're aware of this. So I'm to receive those funds. We had to agree to just adjust our programming to align with the goals of the current administration, and we were not willing to do that. So we went without that funding to continue the program. Um also I will say that the change to the resident company agreement with Mountain View Center for the Performing Arts, both the weeks restrictions, the 65% capacity goal, I have had an impact for me on in terms of what I can program where. And so one of the reasons these changes present a challenge is that we're a mission-driven, not-for-profit theater company. So we programmed to meet our budgetary goals to be fiscally responsible, but we do not program the art to make a profit. That's not the point of what we're doing. And as this is a historically predominantly white theater company that is committed to diversifying our audience and programming so that more of our community can see themselves reflected on our stages and have access to our work. We must program shows that are artistically valuable and aligned with our mission, and probably won't meet the 65% capacity at this time as we build towards that audience. So, an example of how that impacts programming. So this year in our season, we are doing primary trust by Ebony Booth. It is the 2024 Pulitzer Prize winning play. Also, it is one of the top 10 plays presented in the country, and we're doing that in our Palo Alto theater space, because that terrific play seemed unlikely to reach the capacity we would need in the audience. So we're doing it in our smaller space. So that's just I wanted to give you a concrete example of how when we look at the two spaces, we have to make choices based on what serves the community and also meets goals. And we're currently assessing the financial implications of the limited run on little women. I think Lorraine may have some information about that at this point. I know we're still closed, we're still assessing.