OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Ramsey County Budget Committee: EGCI Service Team Performance Measures – Sept. 3, 2026

Board of Commissioners & AuthoritiesThursday, September 3, 2026
BodyRamsey County, Minnesota
SessionBoard of Commissioners & Authorities
DateThursday, September 3, 2026
StatusFILED
Video Record
0:00 / 5:33:41

Transcript — Verbatim
9:21

Well, good morning, everyone.

9:24

We are going to call the Ramsey County Board of Commissioners meeting to order.

9:29

We want to welcome you to the budget committee of the whole today.

9:35

The economic growth and community investment service team continues a series of presentations that focus on performance measures from each department.

9:45

Today we are excited to take a close look at measures related to areas like affordable housing, road maintenance, library utilization, and park and rec programs.

10:00

These performance measures are already available for review online in the open performance section of the county's open data quarter.

10:09

If you want more information about the performance measures presented today, check out the ECGI department dashboard, which stands for economic growth and community investment.

10:21

We have additional charts and background information.

10:25

With that, I would like to pass this over to the Deputy County Manager, Carrie Collins, to start the economic growth and community investment presentation.

10:37

Welcome.

10:37

Thank you, CCM Collins.

10:40

Thank you so much, Madam Chair.

10:41

Good morning to you all, to the commissioners here.

10:45

I'm pleased to kick off the economic growth and community investment performance measure budget presentations today.

10:52

But like my colleagues, I'll start with a moment of gratitude and thank the many people involved in this effort.

10:58

Thank you so much first to the board for setting the priorities, strategic priorities, vision, mission, and goals of the organization.

11:05

Thank you specifically to our administrative services director, Lorena DeWalt.

11:10

This is her first time through as our for all of the administrative services director and the directors, they've knocked it out of the park, so thank you so much.

11:18

Thank you to the planning administrative strategy team, to the budget team, to our EGCR leaders who have prepared the measures that you'll see today, to our county manager as well for her leadership and guidance.

11:31

The economic growth and community service team includes the assessor's office, community and economic development, libraries, parks and recreation, and public works.

11:41

As the county manager mentioned in the supplemental budget remarks, environmental health will transition to become a new environmental services department and join the service team in January of 27th.

11:52

The service team represents a cross-functional area within Ramsey County that plays a strategic role in the county's mission to build a vibrant, equitable, and prosperous community.

12:03

So why are we here today?

12:05

At its core, performance measurement is about asking a simple question are we making a difference in the lives of our residents?

12:13

This year, we started with Ramsey County Strategic Priorities and worked backward.

12:18

We asked what outcomes matter most to our community and how will we know if we are making progress.

12:25

The measures you'll see today are the results of years of work.

12:28

Our directors have spent significant time refining them, including past work with the Center for Economic Inclusion to ensure they are meaningful, measurable, and connected to our strategic priorities.

12:41

We intentionally selected a mix of measures.

12:43

Some look at community impact, some look at operational effectiveness, or organizational capacity.

12:49

But together, they help us move beyond simple simply counting what we do and instead asking whether our work is achieving the outcomes we intend.

13:00

But numbers alone do not tell the story.

13:02

The challenges facing our residents rarely fit neatly within one department, and neither do the solutions.

13:09

Housing, infrastructure, access to services, and economic opportunity all require collaboration across Ramsey County.

13:17

That is why these measures are not really about individual individual department success or failure.

13:23

They represent the work of one Ramsey County.

13:27

When we see progress, it is often because departments such as finance, HR, communications, the county attorney's office, and others are working alongside our service teams to deliver better outcomes for residents.

13:40

And ultimately, that is what these measures represent.

13:44

The everyday experiences of the people we serve.

13:48

They represent someone searching for a home they can afford, a family enjoying one of our parks, a resident searching for connection, information, or inspiration at our libraries, or simply the peace of mind that comes from knowing the roads and the infrastructure and services they rely on are there when they need them.

14:09

We cannot measure every part of the human experience, but these measures give us an opportunity to pause, look back, and ask whether we are meeting expectations and whether we are meeting them equitably across all of our communities.

14:23

As the county manager and others have stressed, these performance measures are one piece of a larger story.

14:29

Additional information that measures performance more comprehensively can be found on the open data portal through department annual reports, guiding plans such as the economic competitiveness and inclusion plan, climate equity action plan, or through initiatives like Building Stronger Together.

14:49

Collectively, these tools help us understand whether our investments are producing the results we want and where we may need to course correct.

15:00

And that work has not happened in isolation or without challenges.

15:02

This past year, our teams have continued to deliver core services while responding to emerging community needs, shifting priorities, significant organizational changes, and difficult budget conversations.

15:16

Through all of that, I've been incredibly proud of the resilience and commitment of the service team.

15:22

As we look ahead, we know there will be continue to be ongoing challenges, particularly around funding, legislative priorities, and the very real strain to maintain our facilities and infrastructure.

15:36

Today you will hear more about those challenges, but you'll also hear about opportunities.

15:41

You'll hear how these departments are rethinking investments, responding to community voice, building partnerships, and finding new ways to deliver services more effectively.

15:52

Some of these investments and/or services may need your advocacy at the legislature this session.

15:57

You'll hear about that as well as we go along here today.

16:01

Lastly, as we move into the next iteration of the economic inclusion and competitive competitiveness plan, we have an opportunity to not just look at what external variables may be holding our economy back, but we can look at an intentional look inward as an organization at how we do our work, where we invest, and how best to develop a next level plan that informs our greatest value document, our budget.

16:29

So thank you so much for this opportunity to have the conversation today.

16:33

And with that, I'll now ask Director Josh Olsen to kick us off with community and economic development.

16:38

Thank you.

17:02

Thank you for the opportunity to be here today and to present on the community and economic development department.

17:10

I will do my best to refrain from our particular acronyms and other things, but I may drop into the inevitable piece of saying CED for our community economic development team or a few other things to describe our funding.

17:28

The community and economic development departments core functions support the development, maintenance of county uh affordable housing infrastructure, expand wealth creation and generation opportunities through home ownership, as well as uh affordable housing development, redevelop underutilized properties, support the remediation and cleanup of polluted lands, navigate economic development resources, and encouraging job growth.

17:58

While the portfolio of programming and projects is diverse, ranging from a housing program to redevelopment programming and projects to an emerging area of focus, which is our enhanced supports for small business and entrepreneurs, CEDs budget, and day-to-day operations continue to center around investing in affordable housing infrastructure.

Discussion Breakdown — Share of Meeting
Libraries██████████████████18%
Affordable Housing████████████████16%
Community Engagement███████████11%
Parks and Recreation███████████11%
Property Tax Administration███████████11%
Racial Equity████4%
Public Engagement████4%
Transportation Safety████4%
Economic Development███3%
Summary of Proceedings

Ramsey County Budget Committee of the Whole: Economic Growth and Community Investment Service Team Performance Measures – September 3, 2026

The Ramsey County Board of Commissioners convened as a Budget Committee of the Whole on September 3, 2026, from 9:00 a.m. to approximately 1:15 p.m. (with a lunch break) to review the 2027 supplemental budget and performance measures for the Economic Growth and Community Investment (EGCI) Service Team. The team includes the Assessor’s Office, Community and Economic Development (CED), Libraries, Parks and Recreation, and Public Works. Presentations focused on key performance metrics tied to the county’s strategic priorities: racial and health equity, shared community power, operational excellence, and resident-centered holistic support. No public comments were made. Commissioners engaged in detailed discussion with each department director, asking about equity, data collection, community engagement, funding challenges, and future opportunities.

Discussion Items

Community and Economic Development (CED) – Director Josh Olsen

  • Presented two performance measures: (1) percentage of first-time home buyers who are first-generation home buyers, and (2) percentage of deeply affordable housing units (at or below 30% area median income) created or preserved.
  • CED’s homeownership programs serve about 50 families per year through down payment assistance ($2 million annually) and about 30 residents through rehab/repair programs (funded by federal CDBG). Since 2020, the county has invested over $100 million in housing projects, creating more than 5,500 total units, including 1,900 deeply affordable units.
  • Commissioners asked about demographic data, alignment with city programs, the role of CED in addressing homelessness (with coordinated entry wait times of 881 days), and the Emerging Diverse Developers program (68 graduates, 39 funded projects).
  • Director Olsen noted that the county’s focus on deeply affordable housing has shifted the market, but limited inventory and funding volatility remain challenges. The HRA levy and local affordable housing aid have stabilized recurring funding.

Parks and Recreation – Director Chris McCabe

  • Presented three measures: (1) number of culturally specific community engagement sessions held annually, (2) total acreage of restored/enhanced land, and (3) number of culturally specific facilitated programs offered.
  • The county manages over 7,500 acres; 4,600 acres are eligible for restoration, with nearly 1,500 acres restored to date (supported by $4.3 million in non-county funds). Parks and rec serves 11 ice arenas, 9 county parks, 6 regional parks, 4 golf courses, and other facilities.
  • Commissioners discussed how engagement sessions translate to actual use, the need for demographic tracking, the impact of invasive species (e.g., emerald ash borer, oak wilt), and the potential for resident vs. non-resident fees. Director McCabe acknowledged that trust in government is low and that the department is exploring fee structures and partnerships to expand access.
  • The department’s workforce diversity has improved from 6% people of color to 22%, but more work is needed.

Public Works – Director Brian Isaac

  • Presented three measures: (1) percentage of county road network in poor condition (currently 17%, goal 12% by 2030), (2) crash rate per million vehicle miles traveled (Ramsey County had the second highest rate among Minnesota counties), and (3) average chloride level in county lakes.
  • Public Works maintains 293 miles of county roads. The poor condition goal requires about 35 miles in poor condition at any time. Crash rates have plateaued; 1,490 crashes reported in 2025 vs. 1,851 in 2019. Investments in safer designs (e.g., converting four-lane roads to three lanes) are expected to reduce crashes.
  • Chloride levels are a new measure; the county purchases about 9,000 tons of salt annually at a cost of $600,000. Balancing winter road safety with water quality is a challenge.
  • Commissioners asked about pavement data collection (by MnDOT every other year), prioritization of road projects, community engagement for projects like Rice Street and White Bear Avenue, and the potential for tracking contracts with small/minority-owned businesses. Director Isaac noted that an asset management system will come online next year.

Assessor’s Office – Director Pat Chapman

  • Presented three measures: (1) assessment quality and equity (100% compliance with state standards in 2026, up from 96% in 2024), (2) number of properties canvassed for restrictive racial covenant discharge (1,319 in 2025; goal to complete by 2030), and (3) percentage of staff with advanced professional certifications (currently 51%, goal 60%).
  • The office values approximately 165,000 parcels. Covenant discharges increased from 380 in 2024 to 685 in 2025, with partnerships including St. Catherine’s University. Over 5,500 homes in the county contain such covenants.
  • Commissioners discussed the AI-driven property tax appeal firms that file bulk appeals without local knowledge. Director Chapman highlighted that the county offers free informal appeals (March–June) and that residents should not pay third parties. The office is working with the Minnesota Association of Assessing Officers to seek legislation limiting AI-based appeals.
  • Commissioner Zhang suggested tracking property tax refund utilization as a potential future measure.

Libraries – Director Ping Yang

  • Presented three measures: (1) percentage of library materials purchased that reflect racially and ethnically diverse communities (about one-third of new acquisitions), (2) community connections per 1,000 residents (combining physical and virtual visits), and (3) percentage of suburban Ramsey County residents with a library card (about half).
  • In 2025, the library system circulated over 3 million items, had over 800,000 physical visits, and 10 million website visits. The library of things (e.g., kitchen tools, yard games) is popular. Meeting room reservations have more than doubled since 2015.
  • Commissioners asked about the utilization of diverse materials (not systematically tracked), the challenge of complex patron needs (mental health, homelessness), and the need for staff training and partnerships with other county services (e.g., public health, service centers). Director Yang noted that inflationary costs for physical materials (20–50% increase) and restrictive e-book licensing are major constraints. The library recently transitioned to a new integrated library system, saving $50,000 annually.
  • Commissioner McGuire praised the Friends of Ramsey County Libraries and suggested exploring fee-based room reservations to offset costs, while others emphasized keeping libraries as free public spaces.

Key Outcomes

  • No formal votes were taken; this was a discussion and informational session.
  • The next Budget Committee of the Whole meeting will be on September 10, 2026, from 9 a.m. to 4 p.m., featuring the Safety and Justice Service Team’s performance measures.
  • The board encouraged continued legislative advocacy on several fronts: (1) limiting AI-driven property tax appeal services, (2) capping e-book licensing costs for libraries, (3) securing additional funding for invasive species management and park restoration, and (4) promoting the state property tax refund program.
  • Directors were asked to explore: non-resident fee structures for parks and recreation; improved data collection on community engagement demographics; co-location of county services in library and other public spaces; and a countywide training framework for resident-facing staff on de-escalation and resource referral.
  • The EGCI service team will report back on specific data requests from commissioners, including average family size for homeownership programs and detailed breakdowns of park and library usage by demographics.

Meeting Transcript

Well, good morning, everyone. We are going to call the Ramsey County Board of Commissioners meeting to order. We want to welcome you to the budget committee of the whole today. The economic growth and community investment service team continues a series of presentations that focus on performance measures from each department. Today we are excited to take a close look at measures related to areas like affordable housing, road maintenance, library utilization, and park and rec programs. These performance measures are already available for review online in the open performance section of the county's open data quarter. If you want more information about the performance measures presented today, check out the ECGI department dashboard, which stands for economic growth and community investment. We have additional charts and background information. With that, I would like to pass this over to the Deputy County Manager, Carrie Collins, to start the economic growth and community investment presentation. Welcome. Thank you, CCM Collins. Thank you so much, Madam Chair. Good morning to you all, to the commissioners here. I'm pleased to kick off the economic growth and community investment performance measure budget presentations today. But like my colleagues, I'll start with a moment of gratitude and thank the many people involved in this effort. Thank you so much first to the board for setting the priorities, strategic priorities, vision, mission, and goals of the organization. Thank you specifically to our administrative services director, Lorena DeWalt. This is her first time through as our for all of the administrative services director and the directors, they've knocked it out of the park, so thank you so much. Thank you to the planning administrative strategy team, to the budget team, to our EGCR leaders who have prepared the measures that you'll see today, to our county manager as well for her leadership and guidance. The economic growth and community service team includes the assessor's office, community and economic development, libraries, parks and recreation, and public works. As the county manager mentioned in the supplemental budget remarks, environmental health will transition to become a new environmental services department and join the service team in January of 27th. The service team represents a cross-functional area within Ramsey County that plays a strategic role in the county's mission to build a vibrant, equitable, and prosperous community. So why are we here today? At its core, performance measurement is about asking a simple question are we making a difference in the lives of our residents? This year, we started with Ramsey County Strategic Priorities and worked backward. We asked what outcomes matter most to our community and how will we know if we are making progress. The measures you'll see today are the results of years of work. Our directors have spent significant time refining them, including past work with the Center for Economic Inclusion to ensure they are meaningful, measurable, and connected to our strategic priorities. We intentionally selected a mix of measures. Some look at community impact, some look at operational effectiveness, or organizational capacity. But together, they help us move beyond simple simply counting what we do and instead asking whether our work is achieving the outcomes we intend. But numbers alone do not tell the story. The challenges facing our residents rarely fit neatly within one department, and neither do the solutions. Housing, infrastructure, access to services, and economic opportunity all require collaboration across Ramsey County. That is why these measures are not really about individual individual department success or failure. They represent the work of one Ramsey County. When we see progress, it is often because departments such as finance, HR, communications, the county attorney's office, and others are working alongside our service teams to deliver better outcomes for residents. And ultimately, that is what these measures represent. The everyday experiences of the people we serve. They represent someone searching for a home they can afford, a family enjoying one of our parks, a resident searching for connection, information, or inspiration at our libraries, or simply the peace of mind that comes from knowing the roads and the infrastructure and services they rely on are there when they need them. We cannot measure every part of the human experience, but these measures give us an opportunity to pause, look back, and ask whether we are meeting expectations and whether we are meeting them equitably across all of our communities. As the county manager and others have stressed, these performance measures are one piece of a larger story. Additional information that measures performance more comprehensively can be found on the open data portal through department annual reports, guiding plans such as the economic competitiveness and inclusion plan, climate equity action plan, or through initiatives like Building Stronger Together. Collectively, these tools help us understand whether our investments are producing the results we want and where we may need to course correct. And that work has not happened in isolation or without challenges. This past year, our teams have continued to deliver core services while responding to emerging community needs, shifting priorities, significant organizational changes, and difficult budget conversations. Through all of that, I've been incredibly proud of the resilience and commitment of the service team. As we look ahead, we know there will be continue to be ongoing challenges, particularly around funding, legislative priorities, and the very real strain to maintain our facilities and infrastructure. Today you will hear more about those challenges, but you'll also hear about opportunities. You'll hear how these departments are rethinking investments, responding to community voice, building partnerships, and finding new ways to deliver services more effectively.

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