Tue, Nov 11, 2025·Sacramento County, California·Sacramento Regional Transit Board Meetings

Sacramento Regional Transit Board Meeting Summary (2025-11-10)

Discussion Breakdown

Transportation Safety38%
Personnel Matters15%
Technology and Innovation14%
Budget and Finance10%
Procedural8%
Engineering And Infrastructure6%
Community Engagement5%
Homelessness2%
Economic Development2%

Summary

Sacramento Regional Transit Board Meeting Summary (2025-11-10)

The Sacramento Regional Transit District (SacRT) Board convened with a quorum and heard employee/retiree recognitions, approved the consent calendar, received an extensive informational briefing responding to prior public concerns (security staffing, police response changes, service reliability, homelessness response, communications/outreach, and procurement constraints), and heard public comment focused largely on safety, accessibility engagement, and future funding concepts. The General Manager also reported on conference/grant activities, innovation programs, and recent special-event operations.

Consent Calendar

  • Approved agenda items 2.1–2.5 by voice vote without opposition (no public comment on consent).

Recognitions

  • Employee & retiree recognitions (2nd and 3rd quarters 2025):
    • Years-of-service recognition (20+ years) and retiree recognition (20+ years), including employees present for certificates/photos.
    • Employees of the Quarter (two quarters):
      • Administration: Esteban (training/workforce development contributions).
      • Customer service: Transit Ambassador Quintez “Q” Dobson (praised for professionalism and customer service).
      • Administration: Angela Roy (coordinated operator sign-ups during staffing shortage; trained temporary staff).
      • Facilities/Maintenance: Pamela Robertson (perfect mystery rider scores; professionalism amid challenging conditions).
      • Additional recognitions noted for employees unable to attend (e.g., operator and maintenance awards).

Public Comments & Testimony

  • Robert Copeland (public comment on Item 4.1): Expressed that riders won’t use service if they don’t feel safe; criticized prioritization of a “sleeper” call over a “hammer” incident, calling it a “black mark.”
  • Crystal McGeely (public comment on Item 4.1): Expressed concern about ongoing abuse faced by Transit Ambassadors and questioned how the $1 million security increase is allocated; urged improved near-term action rather than waiting for future agreements.
  • Robert Copeland (non-agenda public comment): Asked about customer service language capacity beyond English/Spanish; argued that a future sales tax effort should involve supportive organizations; added comment that governments should provide more low-income housing to help improve transit outcomes.
  • Troy Wilkinson (Strong Sac Town): Praised rapid staff follow-up to his prior streetcar comment; stated he has witnessed verbal/physical resistance when Transit Ambassadors remove uncooperative riders; shared a group transit excursion experience and noted a door/transfer hiccup.
  • LR Roberts (Disability Advisory “dog fight” group): Reported an incident involving a group member hit by a car; raised concern about staff not responding when she tried to alert about a fire near an RT office; emphasized accessibility issues (equipment not fitting wheelchairs, button placement) and opposed “excuses” for not engaging their group before decisions.
  • Michael Bebbins: Suggested exploring a combined countywide approach linking RT funding and road paving needs; proposed tourism-oriented transit connections and new cross-county/rim routes (e.g., Elk Grove–Folsom concept).

Discussion Items

  • Customer satisfaction strategies and responses to public concerns (Item 4.1, informational):

    • Security funding and staffing: Staff stated the $1 million security increase is intended to increase security presence on trains, aiming for one security resource on every train. Plan to increase Transit Ambassadors from 40 to 50 (interviews scheduled; training classes planned for December and January). Staff noted budget sacrifices and intent to discuss modest Transit Ambassador compensation in future labor negotiations.
    • Interim coverage: Staff reported hiring 10 additional guards and adding two positions to the 24/7 Security Operations Center (from 8 to 10 staff).
    • Crime and incident context: Staff stated most reported incidents were aggressive verbal disagreements (reportable to the National Transit Database but “not crimes”). Staff reported a crime rate of 3.7 crimes per 1 million boardings, down from 7.5 incidents per 1 million boardings the prior year.
    • Fare enforcement: Staff stated fare evasion dropped from double digits a decade ago to less than 1% today.
    • Police services transition: Staff described transition effective January 11 from Sac PD to Sacramento Sheriff’s Department, with current staffing cited as 18 sworn officers and 6 armed non-sworn sheriff security officers, transitioning to 15 sworn deputies and 8 armed sheriff security officers. Staff stated service will be “seamless” and that sworn staff will be refocused to priority calls (e.g., assistance to Transit Ambassadors with uncooperative subjects, operator assaults, banned/prohibited persons, violent felonies).
    • Banning/prohibition program: Staff said they are working with legal counsel and plan to bring a banning program in December. Discussion with directors referenced Public Utilities Code 99170/99171 and procedural requirements (citations and tracking).
    • AI/technology initiatives:
      • AI bus stop enforcement at five busiest bus stops reported an 89% decrease in vehicles parking at those stops.
      • AI drone program launched for monitoring critical infrastructure.
      • Pilot concept described for forward-facing AI cameras to monitor bus stop assets/conditions and support planning and operations.
    • Hammer incident response: Staff stated police were dispatched and the subject was arrested; SOC observed via live camera view; noted concurrent incident demands.
    • Paratransit/contracted driver English proficiency complaint: Staff stated English proficiency has been a requirement; described strengthened verification via a nationwide screening program starting in Sacramento in October and fully implemented December 2; stated drivers not meeting standards are permanently removed from the platform; RFP reaffirms requirements and adds oversight (ADA/safety training and dispatch integration).
    • Bus tracker cancellation information: Staff directed riders to service alerts on SacRT.com and in-app subscriptions for text/email alerts; offered customer service assistance for setup.
    • Streetcar connector funding question: Staff stated streetcar funds are capital grants that must be spent on the project or the region risks forfeiting state/federal investments; noted schedule pressure and coordination with funding agencies.
    • School service question (James Rutter Middle School): Staff reported Route 68 serves the school seven days/week with specified frequency; noted lack of funding for increased service and referenced outreach about potential sales tax revenue starting 2026.
    • Operator barrier injury claim: Staff reported no injury reports; stated operators/union were highly supportive and helped select the barriers.
    • Homelessness response: Staff described work of social services practitioner Rose Artiaga with a caseload of ~100 clients, added a part-time intern, ended unverified distribution of daily ride passes at events, conducts rail safety outreach using Operation Lifesaver materials, performs weekly cleanup support, and described ongoing negotiations for a potential safe parking program at Franklin Station (lease sent in September; awaiting city feedback).
    • Communications/outreach (“telling SacRT’s story”): Marketing presented a four-pillar messaging framework: safety/security record, fiscal responsibility/trust, community value (including fare-free youth program and fare policies), and funding needs (sales tax comparison to peers).
    • Service cancellations (Route 81 update): Staff reported in September 72 of 2,476 trips were canceled (~3%) on Route 81; agencywide cancellations improved from 1.24% (2024) to 0.66% (2025 YTD); cited operator absences/sick leave patterns and SB 616 constraints; stated cancellations are managed to minimize rider impact by targeting high-frequency routes and protecting first/last trips.
    • Procurement/MAC comment (Connect Card tap-to-pay): General Counsel stated there is no agency policy requiring pre-award contract materials to be provided to the MAC; emphasized procurement rules limit third-party input during evaluation; stated staff plan to present the Connect Card tap-to-pay implementation plan to MAC on November 20 (after a canceled prior meeting).
  • Item 6.1 (Dos Rios Light Rail Station construction contract change order #24, informational): No presentation; staff available for questions; none raised.

  • General Manager’s report (conference, grants, operations, events):

    • Reported attendance at the CTA annual conference and meetings with the FTA regional administrator; stated a congressional briefing occurred with a commitment to help address hurdles.
    • Cited major federal funding references (including prior awards and $36 million noted for the streetcar project).
    • Promoted innovation items (AI enforcement and drone program) and a new SacRT podcast (“Next Stop, SacRT”).
    • Reported special event ridership and participation (e.g., Aftershock, Autumn Lantern Festival) and noted service disruption for Dos Rios construction with Blue Line bus bridge ending and service expected to resume Sunday, November 16.
    • TOD discussion: Director Hume requested follow-up on a large RT-owned vacant parcel near Power Inn station; GM stated the property had been surplused previously and the TOD team would reinitiate efforts.

Key Outcomes

  • Consent Calendar (2.1–2.5) approved by voice vote, no opposition reported.
  • No action items taken on the main safety/customer satisfaction briefing (Item 4.1 was informational), but staff provided:
    • A planned increase in Transit Ambassadors from 40 to 50 and interim guard/SOC staffing increases.
    • A stated plan to bring a banning/prohibition program to the Board in December.
    • A scheduled MAC presentation on November 20 regarding Connect Card tap-to-pay implementation.
  • Item 6.1 (Change Order #24) received without Board questions or public comment.
  • Meeting adjourned after final director comments (including a reminder of free rides for active duty and veterans the next day).

Meeting Transcript

Of the Sacramento Regional Trans Transit Board of Directors. Tabitha, would you please do a roll call and then read the Metro Cable replay statement? Director Burr. Here. Director Budge? Director Dickinson is absent. Director Hume is absent. Director Kennedy. Director Maple is absent. Director Rorba. Here. Director Schaefer. Here. And Director Rodriguez. Here. Director Rodriguez is here as alternate for Director Cerna this evening. And Director Jennings is absent. And Chair Singh Allen. Here. Director Hume is present. Director. With that, we have a quorum of eight votes. And this meeting of the Sacramento Regional Transit District is recorded with closed captioning. The recording will be cable cast on Metro Cable Channel 14, the local government affairs channel on the Comcast and Direct TV Uverse Cable Systems. The recording will also be video streamed at Metro14 Live.sackCounty.gov. Today's meeting replays Saturday, November 15th at 2 p.m. and Sunday, November 16th at 11 30 a.m. on Metro Cable Channel 14. Once posted, the recording of this meeting can be viewed on demand at YouTube.com forward slash metro cable 14. Members of the audience wishing to address the board should fill out a speaker card located at the rear of the room and provide it to myself or Adam. Once the item has been called, additional speaker cards will not be accepted. The time allowed for public comment is at the chair's discretion. The timer will chime when you have 20 seconds, and then again when your time is up. There were two written public comments received and provided to the board, one from Rick Hodgkins for item five regarding light rail safety and item 7.1 regarding comprehensive analysis and a sales tax measure. And then a second comment from Helen O'Connell on item 4.1 regarding the action summary. Thank you. Next up is our Pledge of Allegiance. May I ask Director Hume to please help lead us? Sure. The flag, please. Pledge of allegiance to the flag. I think hi, Eureka. And to the concrete, which is their hands. Foundation. Okay. Thank you. So we're gonna go a little out of order on the agenda, and we're gonna take item 3.1. And item 3.1 is our employee and retiree recognitions, second and third quarters 2025. And Shelley Valentin will present this item. Thank you.