Alameda City Council and AC Transit Joint Meeting on Service Updates and Performance - July 31, 2025
Order.
Welcome everyone.
Howard will lead us through the opening.
Good morning and welcome to the July 31, 2025 City of Alameda, AC Transit ILC Hybrid Meeting.
No action shall be taken during a disruption that would prevent members of the public from offering public comments using the call-in or internet-based option.
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Each speaker will be allowed two minutes to present their comments and will be notified their time is up.
I don't know if you want to do roll call first and then staff introductions or staff interruptions.
Okay.
Roll call, Vice Mayor Prior.
Here.
Council Member Desog.
And Director Sayed.
Here.
Okay.
And would you like to do staff introductions?
Yes.
Okay.
Good morning, everyone.
I am Howard Durr.
I am the interim service planager at AC Transit.
Pass it over to Crystal.
Hi everyone, Crystal Wayne, Transportation Planner at AC Transit.
Morning.
Lisa Foster Transportation Planning Manager for the City of Alameda.
Good morning, Marina Henderson, External Affairs Representative, Legislative Affairs and New Relations with AC Transit.
Whoa, Operations Control Center.
I'm Susie House Anderson, Transportation Coordinator, COVID.
And I believe that's it for staff.
Oh, any staff on the online?
Go ahead, Casey.
Hi everyone, TC Bruno, Transportation Planner at AC Transit.
David?
And Deborah?
Deborah Garcia, Customer Services Manager at AC Transit.
And I'm Tammy Kailo, Secretary to this committee.
And I'm also promoting Rama right now, so he's also be joining us.
And Director Peoples is also online today as a somebody from the public.
And Lisa, did you want to introduce yourself?
Oh, she already did.
Oh, I'm sorry, Rama.
Good morning.
I'm Rama Putra.
Executive data planning and engineering, AC Transit.
That's everybody online.
Thank you.
Okay, next time you director Sayed.
Great.
Do we have any announcements or public comment?
Okay.
Yes, today's Charlie Cameron.
I live in Union City, but I consider myself a regression.
Director Sayed.
I've been trying to come down here to bring to your attention for the tears two years.
At the route 1919, at the Rootville Bar, it's stop number 59,000.
It's a very small flag.
It has three bus routes coming in, the 19, the 20, and the 21.
The only thing on the decal that says Fruitville Bar to Downtown Oakland via Alameda.
According to the current Route 19, as we speak.
So for the past two years plus, no one has put that decal up to told you what whatever's wrong, and that is one of the reasons why the ridership is down.
Not one road supervisor or DTL person.
Years back, say it, Dr.
Director Sayed.
I brought to a lot of issues with former director or Chiefs.
I've been miffed and snubbed by her years back.
Now you can take it from me.
Uh with the new 19.
Is it going to be terminated?
The seminary, or is it going to be going up there and talk about the new water taxi?
Will I be able to get off the current Route 19 or the new proposed two nine number 19 and have an opportunity to take the water track from Jacqueline Square over to the uh Alameda?
And what is at the ball hole or the uh the area?
Is it a uh isolated or place that have stores or shops?
I want to maybe have a date or whatever.
So thank you for coming and uh I hope to be a participant.
Thank you.
And I told uh Howard, when is the new um systems maps gonna be out?
When is the new system schedules gonna be out?
So you can find out from him or make an announcement.
Thank you.
Thank you, Charlie.
And our we will be going over realign.
So I did hear some of your questions have to do with changes.
So we'll be talking about that today, and I'll ask staff to you know clarify if you didn't quite hear the whole question, so we can respond to that.
So thank you for your passion and commitment to writing transit.
So any other public comments or announcements?
Okay, um, colleagues.
Did everybody have a chance to look at our notes from the last meeting?
I think as usual, they were excellent.
We don't formally approve those, so just encourage everyone to take a glance if you need a refresher.
And uh let's move on uh to our main discussion items, beginning with uh first item managing on time.
So I guess that's me.
All right, so I'm Will Wong, I'm the operations control center manager.
I've been in a department for 20 years.
Um I'm also a longtime elementary resident.
I've been here almost 44 years.
Um so as far as on-time performance goes, we have created an on-time performance team.
This is the third interaction that we've done that at, and they are in the field right now checking bus routes, they take time checks, they are now measuring bus stops to see the length of the bus stops.
They are taking the timing for traffic lights to see how long it takes for a traffic light to signal.
Uh, we have done a 51A evaluation recently.
Uh, and in the past, the original team in the uh early 2000s uh was comprised of some of my classmates, and they actually were the ones that created the data to decide to split the 50 the original 51, the 51A and the 51B.
Um, the team currently has been working with our other departments in EC transit, such as the data.
Correct me.
The team is Campbell's team is data.
Um I'm drawing a blank.
Mike also we work with the data.
Sorry.
Status systems analysis team.
Thank you, Rama.
We work with them to look at the data on the back end to see where we can make the difference in improving the on-time performance at various locations.
Uh, they even give us heat maps to show us when buses are running early or late, and we can send out the team to evaluate if it is the data that's coming in, is being collected incorrectly.
We can make adjustments and work with the vendor, and we can also look at if it is actually an odd performance issue.
Or my team creates performance reports, submits it to the divisions and division staff management will address that issue.
So, on-time performance is our metric that we use to measure our on-time performance.
Uh, currently, our OTP standard is 72%.
For the longest time in the beginning, it was under 72%.
It was about 68%, correct me if I'm wrong, to about 69%.
In the recent two years.
Uh, the on-time performance has jumped quite a bit.
We're averaging anywhere between 76 to as I've seen as high as 80%.
Um, I think that's a statement for our directors that have allowed us to have the additional supervisors to be out in the field to address the issues that we have in the on-time performance.
And we see that the benefits of them being in the field have yielded almost probably a 10% jump in our on-time performance.
So I think that's a very valuable point to make.
No more than one minute early or no more than five minutes later than scheduled.
That is our standard.
However, in our in my department, we try to make sure that they are not arriving early at all, and we try to make sure that they're not leaving late.
However, there is a lot of construction in the field.
There's also a lot of events that cause us to be up to detour and whatnot.
We also I think that we had an issue over in Emoryville today where a water main broke, so our detour had to be implemented, and that information is normally disseminated through our app.
That goes into the last point of many factors can cause delays and affect on time performance.
As you can see, there's multiple issues out in the field.
We already touched upon detours, events.
I think we recently had the park street closed.
I think a couple weeks ago for an event that caused some of us to detour our routes off of Park Street.
And I grew up with Park Street being two lanes.
So with it coming down the one lane, I have noticed that we have had challenges getting into and out of that particular corridor.
When we detour, obviously, you see that there's some challenges there as well.
I know it's been a point from Director Sayed stating to make sure that we put up signage and to make sure that our app is working properly.
And I think that's pretty much everything I have.
We can, I guess, move on to the next slide.
How is on time performance managed?
I kind of touched upon that earlier.
I do have a quick screenshot in there of a map and of the route ladder.
I have it on my laptop right now that I have access.
I can see what is going on, and my tablet that I have also allows me to view buses.
Every supervisor vehicle in the field has one of these tablets that can pull up a route, monitor the route to see on-time performance.
When you hover over the icon, as you can see up there, it can give you quite a bit of information, such as the operator's information, location, route that they're running, and then our internal identification, such as what we call a block number, which identifies what schedule they're supposed to be at, and then a run number, which is identifies what work they're working on.
Right below it is a route ladder.
It shows the entire route that is uh such as the 51A.
I can't see exactly which ones I gave you the examples of, but the dots represent the bus stops, and then there's a little icon up there that represents the bus, and that moves along, and the colors change depending on if it is on time, early or late.
Um the field, the boots on the ground.
I touched upon that also earlier about the three supervisors in the field dedicated to on-time performance.
However, we also have multiple other supervisors that are out in the field as well.
That uh they take the calls for instance on the buses, such as maybe an accident, a passenger fall, um what was the most recent one that we had?
Um I think that was a weapon found on a bus, and they they addressed that with Alco.
And in the past, our supervisors have also assisted with finding missing children.
We had a missing child in Oakland recently, and uh they were able to help ALCO, Alameda County Sheriff uh find the baby and return the baby to the family, which was actually with the family, but the mother actually fell asleep on the bus.
Somehow they got separated and then she freaked out, but they were able to be reunited.
So our team does quite a bit of stuff that a lot of people don't ever touch upon or talk about.
There are a lot of assumptions made.
Um, so our field that's most of our field supervisors, the ones that are also in the field taking those calls for accidents and incidents, also do on-time performance.
They will station at various time points and monitor just as on-time performance team does to assist with the improvement of our on-time performance.
Active line management, I touched upon that with the three supervisors.
Uh, we also do that in on uh operational control center.
Uh, we have been monitoring um buses on there.
It should does show us if the bus is running late or early, and we can make contact with the operator directly through our voiceover IP to encourage the operator to slow down if they're running early and to make sure they're adhering to the on-time performance.
With that being said, that's pretty much most of the stuff on that page.
Is there one more page, Crystal?
Okay, and I guess that's my presentation.
Um, should you have any questions?
I think that'll be for later, is that correct?
Okay, right now, oh okay.
Sorry, I'm a little bit.
Well, it's great to know too you're providing extra eyes on the street here in Alameda for your whole thing, right?
Uh I did have a question.
If you could touch upon our recent uh outcomes of our pilot program, just to share those.
Uh, we've already uh improving on time performance.
I'm not sure if we have it handy, but we did get a report on that recently at the board, and it was quite dramatic.
My recollection is you know, over like 15% increase in on-time performance and could you speak to that?
Um, I think I help provide or work on the wrong method with Dwayne on the data to provide that.
Um I'm a little unfamiliar with our mixing it in my head of which one it is.
Do you happen to have this is the incentive pay pilot program?
So, should we speak to that?
Can you speak up loudly?
We can't hear you very well.
Please.
Director, say that I couldn't hear your question very well.
Are you talking about incentive pay or yes?
So, we we we've been running an incentive pay program on our busiest routes, including some, you know, at least one route here in Alameda, and we we got some preliminary report back from that recently.
It was focused on increasing on-time performance.
Do you have that handy?
I don't have that handy right now, but I'm familiar with that.
Uh, there are 13 routes that we are providing some incentive pay for the operators to maintain uh the field the service, and it's a great success so far.
Um, we are seeing 98 to 99% of service operator fill.
That means the buses are leaving uh on time and are there reliable service out there in the field.
The on-time performance for those are around 78%.
Most of the lines, except for two lines that we are monitoring.
That will also give us a chance to look at the runtime issues.
Uh, if there are any runtime issues that we have to uh address going down the line.
So we out of 13, there are two that are we are flagging to see the runtime issues, their construction going on, line 10 and line 72, their construction going on.
But we are monitoring those two, but the rest of 11 lines are there around 78 to 80% on time performance with around 98 to 99 percent service operation.
So it's a great success uh story uh for all around for the riders and for the community.
Wonderful, thank you.
And and we can bring back more info as we get learn more about that pilot program, but I think it's been very promising, a very small investment.
Yes, um, so I believe that the incentive program is brought in, I believe it's two dollars additional pay for all the trunk lines for the people who operate the route, so it encourages operators to run the route.
Should they not run the route?
I will believe they get the extra incentive.
Uh, in addition to that, at the first property I was at, we had trouble covering our school services.
This was almost five or three years ago at my own agency.
And the operations control center manager or operations manager at that time, I did an incentive on one dollar.
It didn't dawn on to me that until Arlie brought it up and got it through the process that oh, yeah, we've done this before.
It actually is successful, and it's yielding this uh similar results as what we saw at my first property.
So I think it's a very beneficial program that we've had.
We've also been able to reduce the on overtime so that we have additional operators available for so do someone call up sick.
And that also correlates to making sure that all the services out.
Like Rama said, because we're hitting the 98 to 99% log on rate, that means that all the services out there.
What we have seen on on time performances if a bus is missing on a route.
More than likely that is causing the on-time performance to drop because if I'm driving a bus and Howard is driving the bus before me, but he calls out sick, I'm not only picking up my passengers, but I'm picking up his passengers, which creates a delay in the service.
So when if Howard is there and getting the intent to he's picking up his passengers, and then it dominoes into our on time performance increasing.
Great.
Thanks for pointing out it can also be cost effective because we when operator calls out, then we often end up being overtime, right?
So it's paying a little more, but it's still delivering the awareness.
Any other questions on this presentation today?
Or public comments?
Okay, great.
Um, move on to our realign updates.
I will be doing that one.
Um so I'll just get started.
Um, realign service changes are coming August 10th, and our detailed information as to how those changes are going to affect people's travel throughout our service area is available online at ecransit.org.
Okay, go to the next slide.
Um, I think the next slide, um, okay, so this one.
Um, after two years of community outreach and planning, our team has developed the new bus network based on lots of community input with a focus on equity and backed by lots of data analysis, and um with our impending fiscal crisis in mind, the changes were designed to be largely cost and operator neutral.
Next slide, please.
Um, so just to quickly recap the changes in Alameda, line 19 is being extended west into Alameda Point via Stargil, Pan Amway, and Ralph Appazzado.
Um, and on the east side, it will be going to our AC Transit Division 4, in addition to Fruitville Bart.
Um, this one will continue to run every 60 minutes daily with service between downtown Oakland, Alameda Point, uh, the northern waterfront area along Buena Vista, and then Fruitville Bart and uh division four.
Um, line 21 is actually being renumbered to line 31, and it'll still serve Harbor Bay Ferry Terminal, but no longer serve Oakland Airport.
Uh so it'll serve the ferry terminal, Park Street, Fruitville Bart, all the way up to Chivot Science Center in Oakland.
Um, line 96 is going to remain the same in Alameda, but uh service is being added to Brooklyn Basin in Oakland, so it'll serve Alameda Point, downtown Oakland, Brooklyn Basin, and the Diamond District.
Um, line O is going to remain the same, but its frequency is going to be reduced to hourly service on weekends only.
Um, line OX is going to be discontinued, but line W is still going to be rerouted to serve Bay Farm.
So Bay Farm residents will still have a trans bay bus option to take to Salesforce uh transit center in San Francisco.
Um and then we heard loud and clear from Alameda about the 51A.
So no changes are happening to the 51A or any of the routes that serve middle and high schools or the overnight lines.
Next slide.
Um so we've been coordinating with city staff on new bus stops for realign, and that's been mainly focused on near-term improvements at new bus stops along Stargil to make sure that they're safe and ADA accessible in the longer term.
This there's a longer term city project along Stargle that has bus stop improvements included.
Um we're also going to be reinstating some former bus stop locations along Ralph Appazado that were previously used by line 78.
Um there's also been ongoing coordination with the city as uh as needed for bus stops associated with line 96 out in Alameda Point.
So on that one, we'd really just coordinate with the city as needed and make adjustments based on the latest road closures and um detours.
Uh next slide, please.
Um yeah.
Oh, that was thank you.
Thanks, Crystal.
Thanks, Crystal.
Maria Henderson, External Affairs Representative, AC Transit.
So I just want to close out this update.
This is a friendly reminder that after two years of planning and public participation on August 10th, the realign service changes will go into effect.
Our website is active www.acransit.org forward slash realign.
And it's a good resource to understand what's happening with your bus lines and that Crystal just summarized online communications and social media started earlier this month and continued with our e-news bulletins.
You can sign up for our e news also on our website.
They have been coming out with general and line specific communications.
So printed information are is currently on our buses and in the interior of our buses with line by line brochures by geographic areas and they're available in English, Spanish, and simple Chinese ads are also posted at Bard stations that we have head signs on our buses, messaging that 810 August 10th realign service changes are going into effect and to go to actransit.org for more information.
We've been in the community we've been at bus stops completing outreach.
We've also been going to city council meetings to uh provide um information on what's to come and also municipal council advisory councils Macs to alert policymakers and the general community on what's happening starting August 10th so again you will find ambassadors out in the community at bus stops now and we are going to mostly high ridership locations where stops are going away or routes are changing.
So continue to stay connected and learn more at wwactransit.org forward slash realign thank you and thank you to the city for all always getting the word out for us great do we have any public comments on this item and I wanted to be sure um we had a chance to cover everything you raised Charlie regarding questions it does sound like 19 will be going to division four do you have any other questions about that change Charlie on 19 if so we can pull up the map and share it with you.
Hearing no further I know how is the new system map gonna be out when is the new system scheduled for the individual line going to be out online out.
I can answer that communication staff and we expect to have maps and schedules available at our customer service office downtown next week.
I actually have some maps with me today like what's up I have a map with me today if you like I have a new one oh that's one I have there we go.
Even better there you go I read your mind I can place it foster here I can also add that Mastic Senior Center also has already has line by line route change descriptions and then we just got a big pack from um Ms.
Henderson today that we will be distributing around to the libraries and more to mastic senior center.
So we'll have our part in helping distribute these we appreciate it thank you.
Great thanks and I just wanted to thank um you know this group here and the broader community for all of their participation in the process, you know, we did hear loud and clear how important it was to keep that connection to Kaiser in Oakland and to reduce the transfer, you know, any of having a transfer, and that's what we see we we are deliberate with this.
So I think that was really a key change.
And you know I I'm excited to be able to get on the bus from the diamond and come down to uh to the point.
Uh hadn't haven't been able to do that before so um if there's no further questions, uh we'll go ahead and proceed and welcome uh director Young to me as well.
We're just wrapping up the realign update, so uh, which will be launching soon.
Go ahead and on the topic of the realign, I just want to say you know, express appreciation to AC Transit, um, board members as well as staff members for the transparent process that you had laid out.
I know that it was a few little decisions that ultimately you guys have to make, especially with you know the situation federal funding and all that.
But um, but I you know, we certainly appreciated all the uh, we were thinking, with and um we appreciate that, especially in the seasons, like we thank you, and this is something you know we're gonna have to continue to guard and protect, and we'll look forward to being your partner.
You know, we've been in a number of challenging meetings lately, and it's not looking pretty in terms of transit funding, so you know, um, we look forward to really working together to um to ensure we're not back in another year looking at service cuts, right?
Because that's you know, we've got to protect this plan um however imperfect it is, and fight to continue to uh get more funding so we can not uh get back to 100% pre-pandemic eventually.
So stay tuned.
Um let's have more.
Oh, yeah, I just I had a couple questions.
Um, well, also I just have a comment first, is that I um I will take the um usually I ride my bike and take the BART, sorry, to uh Fremont come back, but if it's raining or whatever, I'll take three bus options.
But the 201, I'm so glad you said the 21 is now the 31.
That was all I was like I have to write that down because that's one of my options.
Um so but my question about that is um I I had not personally taken the bus to the um Oakland airport, but I would just because the 21 is not um like to walk with a suitcase, it's just too it's gonna be too far.
But is there I was just curious why that because it would have had I been closer, that would have been a perfect option to get to the airport.
It was one of those decisions I think that was really you know driven by equity and looking at trade-offs that were unfortunate that we do have to make because you know, like you, many others struggle with that connection, right?
Um, and we're uh competitive with other alternatives.
That said, we did still hear, right?
You know, it will be an impact to members of the community who took it.
So we talked recently about a lot of them are employees, and maybe there could be a band pool match or something like that, an option that could still ensure access, um, but that is enable enabling us to uh serve the maximum number of riders while unfortunately carrying that back.
So did staff want to add anything.
I mean sure, yeah.
It was pretty much the low ridership issue.
Um there was an average of two to three riders per trip, and that was even going back to the airport, and that was going back to you know, pre-pandemic, so it was just uh not very productive line, and also just there are so many other transit travel options to the airport.
Um, airport connector, raising AC Transit Line 73.
Um, so that was yeah, I would just think about me because I'm selfish.
I'm like well, the 20 is right by my house.
If you ever want to make that go to the airport, yay!
Um that's really the yeah, um the and my other and and this is coming from actually my neighbor, but was we were talking about buses to the ferry.
I know there's the bus that goes to the ferry on Bay Farm, but um are is it is it just the in frequency of riders that we need to take the bus to go to the ferry terminals um here on the island, or is it just not come up?
I'm just curious.
Yeah, there was another one I used to go to uh C Pen, and the other challenge with that one also was ridership.
Um there was also plenty of free parking out there, and then the other challenge was just making sure the schedule is aligned.
Oh, got it.
And then the bus was running late is not a ferry can hold for us and vice versa.
So and then just the frequency of schedule changes was much.
All right, cool.
Thank you.
That was it.
Right.
It's oh, that was a challenging decision.
So it was driven by data and driven by, you know, the reality is where that ferry terminal is located now, it's it's kind of like it's on a the end of a dirt road in some respects, right?
There's no sidewalks there, there's very little near it, and so it's really hard to serve with transit without having a lot of areas with more demand, get less service.
So, um, maybe something will change there.
There is a lot of change happening in land uses in that area, and we could revisit that in the future when we have more funding, but today it's very soon.
Yes, go ahead.
Sorry, is it too late for me to make a I just wanted to make a suggestion actually?
Um, the Alameda staff know that I'm always concerned about publicity, and you guys are doing such a great job.
Uh, I'm an AC transit writer.
My name is Christy Cannon.
I'm a volunteer with community action for sustainable alameda, and I work on transportation issues primarily.
Um, I went to a webinar yesterday sponsored by America Walks, and uh the Sierra Club was a very active presence, and they were very concerned about equity issues for getting people out into nature, and we have this wonderful regional park area, and the 21 soon to be the 31 is going to be going up to Chabot.
But to me, the critical thing about that's gonna go by a couple of trailheads.
So I think it would behoove you in the future to figure out every bus that you have that can get people out to the regional parks.
It may not be the ultimate destination, but if they're going by and just let people know that um they have those options, I think it's kind of exciting because I'm a hiker.
That's a great idea, Christy.
And we've heard about some communities organizing bus parties around these changes coming in realign.
So I would just suggest that if anybody wants to throw a bus party and let's get up to the park, I'm happy to show up and uh let's uh let's celebrate this new service.
Any other comment?
I just want to you know make it clear that the we do have our system new system maps for the new service change coming on August 10th or online right now, and so you can see that's what's happening, what's gonna come uh currently.
So we're starting slowly to get the printed materials out, but the information about the changes is already on our website.
Great.
Next we'll move on to our status briefing items.
I'll ask staff to lead us through them starting with City of Alameda free bus pass pilot program updates.
Thank you.
I will address that.
So as everybody knows, we have the free bus press program that serves older adults and people with disabilities in Alameda who are low income.
Um thank you to the AC Transit Board and to City Council for uh approving our extended agreement.
So that is now fully executed for another two years lasting through July 2027.
Um, we are uh doing our enrollment renewal right now.
This happens annually to make sure that we're serving the people we intend to serve.
This year we because we're really at the max of our of what we can afford with this project with this program, we have added some um more stringent paperwork requirements, so they need to show um more to um verify low income status as well as continued residency.
Um and so those letters went out in late June and the forms are due August 15th.
So we don't know where we're gonna end up at the end of that just yet.
Um the response has been very strong though, and mostly in person, so our paratransit coordinator who's at the Mastic Senior Center.
She has been handling lines of people coming in to check in with her, and luckily she has the route update information, so she's getting touch points with our participants to tell them about you know a name change and and information that is important to them as well.
Um, we are hoping that between, you know, making sure we get a little additional money toward this program and this renewal that we will be able to clear uh existing wait list um sometime this fall is the is the hope.
It's all based on projections, so we'll see where we end up.
Um the riders are now taking about 18,000 and 19,000 rides per month.
Um and yeah, we just as they've been coming in.
They've been continuing to express a lot of gratitude for the program and talk about all the ways that they use it.
So we're really happy to have it.
Thank you.
Any questions about this program?
Well, I really great that they're able to connect and be that person sharing all the updates there at the senior center and um so it sounds like August 15th, that's when the deadline is for showing all your paperwork, and then hopefully we'll be able to get that wait list cleared into the fall.
So thank you.
And I'll have you continue with the next item.
Another quick update uh about the effort to um for the named Measure BB bus project in the 2014 transportation expenditure plan of the Alameda CTC.
We're replacing the Ralph Office Auto Memorial Parkway bus lanes project with a transit focused multimodal projects.
Um, and again, thank you to AC Transit Board and City Council for endorsing these.
So that happened in May and June, and then um in June we sent a letter to Alameda CTC uh formally requesting the amendment to the transportation expenditure plan, and so they have a few steps, Alameda CTC along the way.
Um, but we anticipate, you know, if it's approved the process being completed by early 2026.
Thanks.
Thanks for making the correct AC transit a couple of times for our warning for that.
I enjoyed it.
It's a privilege.
Any questions or comments on these items?
Okay.
Seeing none, we'll go to Park Street TSP and signal optimization.
Good morning, everyone.
Uh Casey Bruno, UC Transit uh Transportation Planner and a part of the uh Park Street project project team.
Um so the Park Street TSP design project is currently on schedule.
Um, as a quick refresher, this project will implement transit signal priority or TSP along Park Street from Alameda Avenue to Otis Drive, completing the TSP network already in place from landing avenue to Central Avenue.
Um this project kicked off in May.
Uh, and Kimley Horn, who who is the designer for this project, is wrapping up the 35% design package that will be uh sent out to all relevant agencies, including the City of Alameda, uh, for review and comment.
Um, they're also Kimley Horn is also working on the content for the project website.
So that will be up and running hopefully sometime next month.
We're uh targeting early this early December for the completion of final design, followed by uh the construction advertisement and invitation for bids.
Um, construction is anticipated to begin spring 2026 and hopefully wrap up by summer 2026.
Um, and lastly, a before and after evaluation will be conducted uh following project completion sometime um in fall 2026.
That's my update.
Thank you, Casey.
Do we have any questions on this item?
All right, next item back to the joint update on the Oakland Alameda Access Project.
Um, Krista Wayne, AC Transit.
Um, so the Oakland Alameda Access Project or OAAP project, it's a major project that's being led by um ACTC, and it's a roadway project to improve access between 880 downtown Oakland and Alameda.
I'm sure everyone's heard of it at this point.
Um, the Webster and Posey tubes will have single lane closures for many months uh during construction.
Um staff from AC Transit and the city have been attending monthly technical meetings and monthly outreach meetings regarding the project.
Um, based on the last update we heard from the project team uh in early July, construction is still expected to start later this year, possibly in November.
Um the project team has been doing outreach, including a few in-person presentations in Alameda, I think.
Um, and then when construction starts, Caltrans will be taking over on communications with support from ACTC.
And I don't know if the city has anything to add.
Um, we're glad to see the um the transit signal project happening on Park Street that can help.
It's another corridor, but it will also be impacted.
So we're carefully watching that and working with AC Transit on that, and then um, also interested to see what happens with the potential for bus-only lanes in Oakland on the Oakland side.
If you guys want to speak to status of that, um, and we are planning to monitor the situation after construction has begun and lane closures have begun to see whether we need to extend our existing bus only lane on Webster a little further.
Um, we're told it's a very effective one, so we're glad we already have it.
Um, and then we'll see if if it needs to go further.
Yeah, on the uh bus only lanes in Oakland.
Uh like Lisa was saying, there's already there's only so much that can be done in Alameda because so much has already been done and it's working well on the bus only lanes in on the Oakland side.
Uh, the city has agreed to it, and the only thing remaining is to talk to the community about it.
So there I don't have any update other than that.
Given the importance of this project, and uh for both us and Alameda, we're obviously gonna have to continue the monitor and really work closely on this.
So it's gonna be important to come to the myself and the mayor of Alameda who are on ACTC, who are gonna be obviously leading the construction to ensure that whatever comes up we adequately address at ATC ACTC to make sure the impacts are addressed.
And then I'm really supportive that um transit signal priority on Park Street.
I can tell you coming in and out of Alameda all the time.
It's definitely needed, particularly in the mornings leaving Alameda.
So thank you for that.
Thank you, Dr.
We are great for your leadership at the CTC on this project.
Any other questions on this project?
Um, if not, uh let's dive into the numbers.
Ridership and uh complaints with actual missed runs.
This is an ACE transit item.
Okay, so we've got some great graphs and numbers and the packet if you have it.
Um, I will take this one again.
So the agenda packet includes our usual attachment with the performance summary for lines that operate in Alameda for March 2025 through June 2025.
Um, ridership has stayed pretty consistent, and generally most of the lines are where they should be again in terms of productivity.
Um, the OX and the 19 are low.
Um, they should probably be closer to 20 passengers per revenue hour, and they're currently covering at nine, 10-ish passengers per revenue hour.
Um, on-time performance has improved since the report at the last ILC, which again speaks to the efforts being made by the supervision team.
Um, on customer feedback.
Most of the complaints we received were related to no shows and pass-ups, and that was mainly on the 51A.
Um, that's that's the update that I have on ridership and complaints.
Thank you.
Any questions or comments on this item?
I had a question.
One of the things staff could look into, just a simple like indexing by ridership, because like we see a lot of the complaints are on the 51, and every time I look at that, I'm like, oh, it's our highest ridership line.
Is it proportionally getting a lot more complaints or not?
So that would be something a bit simple to do.
I'd ask staff to look into this.
And then just on the really colorful updates showing all of the different reasons that trips are canceled.
Um, when I look at it, it kind of jumps out like D4, but I just wanted to confirm.
That's because these are trips that are on the lines that we're reporting on, and so that's why it looks like D4 has a larger number of canceled trips.
If you could go to that one, the ones that show canceled trips next one.
There we go.
So see that uh pink bar that's ginormous on the top left chart.
Just wanted to, and that's you know, each of our divisions that we operate buses out of, so D2, D3, D4, D6, and um, I just wanted to confirm the reason D4 is so large, is because that's where those buses that are serving Alameda are operating from, not because there's a bigger problem at D4, exactly right.
So, okay.
So that's helpful to understand.
And um, I'm not sure if it's a really helpful metric to have in here, if there's something that would be more insightful, but or just be sure we can explain it or understand it.
Um, looking forward to continuing to see improvement in work trips canceled due to no workforce, especially with the incentive program.
Is that is ongoing and any questions?
Is it a quick question?
Um, I noticed on the first table for the O, the June data, is that because it's not three days worth of data?
Is that why the June data kind of like that's uh question?
Yeah, so often I noticed that as well, and I need to dig into why that is.
Um, it's just not possible.
Yeah, that might be it, and I don't know they'll have any insight as to why uh ridership drops significantly for June on line O.
Oh, maybe that's a summer phenomenon.
I think it's a summer phenomenon because when I was writing in high school, the high school kids going to community college would jump on that to the 51 because the one may not have a seat, and we knew the O line would have a seat.
And because they also have comfortable seats, yeah.
So I didn't just have one.
I didn't know regular.
I take the O.
So my stop is one block away from my house.
Oh, I take the O to the Salesforce, and my office is like what two or three short blocks from there.
So I still like to drive, but uh but I've been taking bus one.
I wait long.
I take the first bus.
5'20.
And the 5'18.
Oh, I think it'd actually like to get it earlier for that, but whatever.
One thing you'll have to um pay attention to is they're already just part of the regional measures, efficiencies that Alameda County ACTC may require as part of funds for the regional measure, right?
The efficiencies may include um elimination or reduction of AC transit trans bay route to push more people on to BART.
So there was just some initial discussions at the last meeting.
I'm just giving you a heads up that that may be coming.
So you may need if that is the case.
Well, you may need to continue to pay attention to what efficiency measures are uh recommended, and then to the extent that it impacts the O and the OX, you may want to raise your voice on that.
So just FYI.
We do need to.
Yes, thank you.
Are we coming in?
So, any uh comments on this last call for comments or questions.
Um, hearing none, we will just go ahead and confirm our next meeting of this committee will be on Thursday, October 16th, 2025.
I will note um I am out of the country on that date, so we may be rescheduling that meeting.
Um I apologize, but just giving staff notice I will be out of the country.
Um finally, do we have any agenda planning requests from members of the committee for future agenda items?
Please submit those to staff.
Um, and last call for announcements or public comments on items not on our agenda today.
Do we have any?
Please raise your hand.
Are you good?
Is that a hand up?
Or is it okay?
Thank you.
Great.
This meeting is adjourned.
Thanks, everyone.
Thank you.
Discussion Breakdown
Summary
Alameda City Council and AC Transit Joint Meeting on Service Updates and Performance - July 31, 2025
The City of Alameda and AC Transit held a joint ILC hybrid meeting to discuss transit service updates, performance metrics, and ongoing projects. Key topics included on-time performance improvements, the upcoming realign service changes, updates on the free bus pass pilot program, Park Street transit signal priority project, Oakland Alameda Access Project, and ridership data analysis.
Public Comments & Testimony
- Charlie Cameron, a resident, expressed frustration with outdated signage for Route 19 at Fruitvale BART, citing it as a reason for decreased ridership. He inquired about the new Route 19 termination, connections to water taxis, and the release date for new system maps and schedules.
- Christy Cannon, a volunteer with Community Action for Sustainable Alameda, suggested promoting bus routes that access regional parks to encourage equitable outdoor recreation.
Discussion Items
- On-time Performance: Will Wong presented on efforts to manage on-time performance, including a dedicated field team and an incentive pay pilot program. Staff reported that the pilot has improved service reliability to 98-99% and on-time performance to 78-80% on most routes, citing it as a cost-effective way to reduce overtime and missed runs.
- Realign Service Changes: Crystal Wayne outlined service changes effective August 10, 2025. Key changes include extending Line 19 to Alameda Point, renumbering Line 21 to 31, and discontinuing Line OX while maintaining Line W for Bay Farm. No changes were made to Line 51A due to strong community feedback. Staff highlighted that changes were data-driven and equity-focused, with outreach ongoing.
- Free Bus Pass Pilot Program: Lisa Foster updated on the program for low-income older adults and people with disabilities. The program has been extended through July 2027, and enrollment renewal is underway with a deadline of August 15, 2025, aiming to clear the waitlist by fall.
- Park Street TSP and Signal Optimization: Casey Bruno reported that the design project is on schedule, with final design completion targeted for December 2025 and construction expected in spring 2026.
- Oakland Alameda Access Project: Krista Wayne discussed ongoing coordination for the project, which may involve lane closures starting in November 2025. Staff are monitoring potential impacts and considering bus-only lane extensions in Oakland to mitigate delays.
- Ridership and Complaints: Crystal Wayne presented performance data for March to June 2025. Ridership remained consistent, but Lines OX and 19 had low productivity. Most complaints were related to no-shows and pass-ups on Line 51A. Discussions included a request to index complaints by ridership for better analysis and clarification on canceled trip data by division.
Key Outcomes
- Realign service changes will launch on August 10, 2025, with new maps and schedules available online and in print.
- The free bus pass pilot program was extended through July 2027, with enrollment renewal due by August 15, 2025.
- Staff will explore indexing customer complaints by ridership to better understand issues, as requested by committee members.
- The next meeting is scheduled for October 16, 2025, but may be rescheduled due to a member's absence.
Meeting Transcript
Order. Welcome everyone. Howard will lead us through the opening. Good morning and welcome to the July 31, 2025 City of Alameda, AC Transit ILC Hybrid Meeting. No action shall be taken during a disruption that would prevent members of the public from offering public comments using the call-in or internet-based option. This meeting is being recorded. For the members of the public who have dialed into this meeting by telephone, you must press star nine to raise your hand when the agenda item you would like to speak on is called and the committee secretary will unmute you at the appropriate time and call the last four digits of your phone number. If you are attending the meeting via Zoom, you may use the raise your hand feature, and your name will be called when it is your turn to speak. If you decide not to speak, you may dial star 9 or click lower your hand in Zoom. We request that all speakers clearly and slowly state their name for the record and make sure their location is quiet and that all other audio devices are turned off. Each speaker will be allowed two minutes to present their comments and will be notified their time is up. I don't know if you want to do roll call first and then staff introductions or staff interruptions. Okay. Roll call, Vice Mayor Prior. Here. Council Member Desog. And Director Sayed. Here. Okay. And would you like to do staff introductions? Yes. Okay. Good morning, everyone. I am Howard Durr. I am the interim service planager at AC Transit. Pass it over to Crystal. Hi everyone, Crystal Wayne, Transportation Planner at AC Transit. Morning. Lisa Foster Transportation Planning Manager for the City of Alameda. Good morning, Marina Henderson, External Affairs Representative, Legislative Affairs and New Relations with AC Transit. Whoa, Operations Control Center. I'm Susie House Anderson, Transportation Coordinator, COVID. And I believe that's it for staff. Oh, any staff on the online? Go ahead, Casey. Hi everyone, TC Bruno, Transportation Planner at AC Transit. David? And Deborah? Deborah Garcia, Customer Services Manager at AC Transit. And I'm Tammy Kailo, Secretary to this committee. And I'm also promoting Rama right now, so he's also be joining us. And Director Peoples is also online today as a somebody from the public. And Lisa, did you want to introduce yourself? Oh, she already did. Oh, I'm sorry, Rama. Good morning. I'm Rama Putra. Executive data planning and engineering, AC Transit. That's everybody online. Thank you.