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OPENPUBLICA · PUBLIC MEETING RECORD

Record of Proceedings

Alameda City Council and AC Transit Joint Meeting on Service Updates and Performance - July 31, 2025

City Council — Thursday, July 31, 2025

BodyAlameda, California

SessionCity Council

DateThursday, July 31, 2025

StatusFILED

Video Record

0:00 / 50:52

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0:00

Order.

0:01

Welcome everyone.

0:03

Howard will lead us through the opening.

0:07

Good morning and welcome to the July 31, 2025 City of Alameda, AC Transit ILC Hybrid Meeting.

0:16

No action shall be taken during a disruption that would prevent members of the public from offering public comments using the call-in or internet-based option.

0:25

This meeting is being recorded.

0:28

For the members of the public who have dialed into this meeting by telephone, you must press star nine to raise your hand when the agenda item you would like to speak on is called and the committee secretary will unmute you at the appropriate time and call the last four digits of your phone number.

0:45

If you are attending the meeting via Zoom, you may use the raise your hand feature, and your name will be called when it is your turn to speak.

0:53

If you decide not to speak, you may dial star 9 or click lower your hand in Zoom.

0:59

We request that all speakers clearly and slowly state their name for the record and make sure their location is quiet and that all other audio devices are turned off.

1:11

Each speaker will be allowed two minutes to present their comments and will be notified their time is up.

1:17

I don't know if you want to do roll call first and then staff introductions or staff interruptions.

1:24

Okay.

1:26

Roll call, Vice Mayor Prior.

1:28

Here.

1:29

Council Member Desog.

1:31

And Director Sayed.

1:32

Here.

1:33

Okay.

1:34

And would you like to do staff introductions?

1:36

Yes.

1:37

Okay.

1:38

Good morning, everyone.

1:39

I am Howard Durr.

1:40

I am the interim service planager at AC Transit.

1:43

Pass it over to Crystal.

1:44

Hi everyone, Crystal Wayne, Transportation Planner at AC Transit.

1:48

Morning.

1:48

Lisa Foster Transportation Planning Manager for the City of Alameda.

1:53

Good morning, Marina Henderson, External Affairs Representative, Legislative Affairs and New Relations with AC Transit.

2:00

Whoa, Operations Control Center.

2:04

I'm Susie House Anderson, Transportation Coordinator, COVID.

2:10

And I believe that's it for staff.

2:12

Oh, any staff on the online?

2:16

Go ahead, Casey.

2:19

Hi everyone, TC Bruno, Transportation Planner at AC Transit.

2:24

David?

2:31

And Deborah?

2:32

Deborah Garcia, Customer Services Manager at AC Transit.

2:37

And I'm Tammy Kailo, Secretary to this committee.

2:41

And I'm also promoting Rama right now, so he's also be joining us.

2:46

And Director Peoples is also online today as a somebody from the public.

2:53

And Lisa, did you want to introduce yourself?

2:57

Oh, she already did.

2:59

Oh, I'm sorry, Rama.

3:02

Good morning.

3:02

I'm Rama Putra.

3:04

Executive data planning and engineering, AC Transit.

3:09

That's everybody online.

3:10

Thank you.

3:11

Okay, next time you director Sayed.

3:13

Great.

3:13

Do we have any announcements or public comment?

3:17

Okay.

3:18

Yes, today's Charlie Cameron.

3:20

I live in Union City, but I consider myself a regression.

3:25

Director Sayed.

3:26

I've been trying to come down here to bring to your attention for the tears two years.

3:32

At the route 1919, at the Rootville Bar, it's stop number 59,000.

3:41

It's a very small flag.

Discussion Breakdown — Share of Meeting

Public Transit█████████████████████████████████████████████76%

Engineering And Infrastructure████7%

Procedural████6%

Equity in Transportation██4%

Public Engagement██3%

Community Engagement█2%

Workforce Development█2%

Summary of Proceedings

Alameda City Council and AC Transit Joint Meeting on Service Updates and Performance - July 31, 2025

The City of Alameda and AC Transit held a joint ILC hybrid meeting to discuss transit service updates, performance metrics, and ongoing projects. Key topics included on-time performance improvements, the upcoming realign service changes, updates on the free bus pass pilot program, Park Street transit signal priority project, Oakland Alameda Access Project, and ridership data analysis.

Public Comments & Testimony

Charlie Cameron, a resident, expressed frustration with outdated signage for Route 19 at Fruitvale BART, citing it as a reason for decreased ridership. He inquired about the new Route 19 termination, connections to water taxis, and the release date for new system maps and schedules.
Christy Cannon, a volunteer with Community Action for Sustainable Alameda, suggested promoting bus routes that access regional parks to encourage equitable outdoor recreation.

Discussion Items

On-time Performance: Will Wong presented on efforts to manage on-time performance, including a dedicated field team and an incentive pay pilot program. Staff reported that the pilot has improved service reliability to 98-99% and on-time performance to 78-80% on most routes, citing it as a cost-effective way to reduce overtime and missed runs.
Realign Service Changes: Crystal Wayne outlined service changes effective August 10, 2025. Key changes include extending Line 19 to Alameda Point, renumbering Line 21 to 31, and discontinuing Line OX while maintaining Line W for Bay Farm. No changes were made to Line 51A due to strong community feedback. Staff highlighted that changes were data-driven and equity-focused, with outreach ongoing.
Free Bus Pass Pilot Program: Lisa Foster updated on the program for low-income older adults and people with disabilities. The program has been extended through July 2027, and enrollment renewal is underway with a deadline of August 15, 2025, aiming to clear the waitlist by fall.
Park Street TSP and Signal Optimization: Casey Bruno reported that the design project is on schedule, with final design completion targeted for December 2025 and construction expected in spring 2026.
Oakland Alameda Access Project: Krista Wayne discussed ongoing coordination for the project, which may involve lane closures starting in November 2025. Staff are monitoring potential impacts and considering bus-only lane extensions in Oakland to mitigate delays.
Ridership and Complaints: Crystal Wayne presented performance data for March to June 2025. Ridership remained consistent, but Lines OX and 19 had low productivity. Most complaints were related to no-shows and pass-ups on Line 51A. Discussions included a request to index complaints by ridership for better analysis and clarification on canceled trip data by division.

Key Outcomes

Realign service changes will launch on August 10, 2025, with new maps and schedules available online and in print.
The free bus pass pilot program was extended through July 2027, with enrollment renewal due by August 15, 2025.
Staff will explore indexing customer complaints by ridership to better understand issues, as requested by committee members.
The next meeting is scheduled for October 16, 2025, but may be rescheduled due to a member's absence.

Meeting Transcript

Order. Welcome everyone. Howard will lead us through the opening. Good morning and welcome to the July 31, 2025 City of Alameda, AC Transit ILC Hybrid Meeting. No action shall be taken during a disruption that would prevent members of the public from offering public comments using the call-in or internet-based option. This meeting is being recorded. For the members of the public who have dialed into this meeting by telephone, you must press star nine to raise your hand when the agenda item you would like to speak on is called and the committee secretary will unmute you at the appropriate time and call the last four digits of your phone number. If you are attending the meeting via Zoom, you may use the raise your hand feature, and your name will be called when it is your turn to speak. If you decide not to speak, you may dial star 9 or click lower your hand in Zoom. We request that all speakers clearly and slowly state their name for the record and make sure their location is quiet and that all other audio devices are turned off. Each speaker will be allowed two minutes to present their comments and will be notified their time is up. I don't know if you want to do roll call first and then staff introductions or staff interruptions. Okay. Roll call, Vice Mayor Prior. Here. Council Member Desog. And Director Sayed. Here. Okay. And would you like to do staff introductions? Yes. Okay. Good morning, everyone. I am Howard Durr. I am the interim service planager at AC Transit. Pass it over to Crystal. Hi everyone, Crystal Wayne, Transportation Planner at AC Transit. Morning. Lisa Foster Transportation Planning Manager for the City of Alameda. Good morning, Marina Henderson, External Affairs Representative, Legislative Affairs and New Relations with AC Transit. Whoa, Operations Control Center. I'm Susie House Anderson, Transportation Coordinator, COVID. And I believe that's it for staff. Oh, any staff on the online? Go ahead, Casey. Hi everyone, TC Bruno, Transportation Planner at AC Transit. David? And Deborah? Deborah Garcia, Customer Services Manager at AC Transit. And I'm Tammy Kailo, Secretary to this committee. And I'm also promoting Rama right now, so he's also be joining us. And Director Peoples is also online today as a somebody from the public. And Lisa, did you want to introduce yourself? Oh, she already did. Oh, I'm sorry, Rama. Good morning. I'm Rama Putra. Executive data planning and engineering, AC Transit. That's everybody online. Thank you.

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