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Record of Proceedings

Chattanooga City Council Strategic Planning Session with CARTA - October 20, 2026

City Council & City Boards — Tuesday, October 20, 2026
BodyChattanooga, Tennessee
SessionCity Council & City Boards
DateTuesday, October 20, 2026
StatusFILED
Video Record
0:00 / 38:30

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it

Speaker numbers apply only to this recording.

Speaker 1

3:52

We'll wait until we get a forum

Speaker 2

3:53

council to handle our minutes.

4:04

So today we have Charles Frazier from Carta here to talk to us about their path to a modern mobility ecosystem.

Speaker 3

4:19

Okay.

4:21

Good afternoon, Chairman.

4:22

Thank you for the time today.

4:29

Today, and we're going to give you a briefing.

4:32

There's a short agenda.

4:36

But the objectives today, and really what I'm hoping that we accomplish, is uh planting the seeds such that we can start to have conversations about our strategy for building a modern mobility ecosystem and then finding the way to fund that appropriately.

Unassigned speaker

4:55

And so I have one primary slide that I'm going to show you, and it is the path to modern mobility, and that's to answer the questions.

Speaker 3

5:03

Where have we been?

5:05

Where are we now?

5:06

Where are we going and how we've funded?

5:09

So that's where I'm going to spend the majority of my time.

5:12

And I'm going to start that on the next slide.

5:15

And then after we have some conversation, I just want to make you aware of three ongoing initiatives that I'd like you to just keep in the back of your mind over the next several months.

5:24

And then whatever open discussion that you would like to have, we can do

Unassigned speaker

5:28

that.

Speaker 3

5:29

And then I do have a leave behind for you.

5:32

I'm I'm not going to hand it out now because it's very busy.

5:35

It's got a lot of information, and I don't want to distract you from the message, but I'm going to walk you through

Unassigned speaker

5:42

what

Speaker 3

5:42

I'm going to leave behind for you.

5:46

No.

5:47

I have a diet, I have a diagram.

5:49

I have a diagram because it just for me, I just find like I'm a visual learner, and so I'm trying to make it easier for everybody.

5:56

But

Unassigned speaker

5:56

this

Speaker 3

5:57

is a path to a modern mobility ecosystem.

5:59

And in short, that is a strategy for measured growth and investment in transit and infrastructure.

6:05

And this goes back to Councilwoman Burr's when your mom was on the council.

6:11

One of the things that she first kind of counseled me on was we need to see the entire path forward.

Speaker 4

6:18

And

Speaker 3

6:18

I explained to her, yes, that I understand, and it's gonna just take a little time to put that together.

6:23

And so the board, in addition to our kind of operational work, we've we've taken some time to put this together so that everyone, whether it's me, the board, our community, city council, everyone knows where were we, where are we now, what's next, and where are we headed?

6:40

Um so this is this is the path that I'm gonna walk you through.

6:43

There are six phases of the path, and I'm gonna walk you through each one of these.

6:49

But in short, what's happened in the last couple of years is assessing the system, addressing the critical priorities.

6:57

For the last three years, we've been in this fixing the foundation mode.

7:01

Where we're headed next is improving what we have, and then the longer, midterm and long-term phases are transformation and then finally building the future.

7:10

And so I'm gonna show you now and reveal.

7:13

Yes, that's this is the understanding why I didn't hand it out at first.

7:17

I'm gonna tell you everything you need to understand, so you don't you don't need to necessarily read it.

7:21

But these two first phases are what we've been focused on in the last two and a half years.

7:27

So in the first year that I was here, I got here in January of 2024.

Unassigned speaker

7:31

Um,

Speaker 3

7:31

I did a hundred day uh CEO assessment, and we identified all the things that we've been talking about since I come to city council.

7:38

So there's major service and infrastructure needs, all the outstanding citations, laugh, lack of safe safety documentation, revenue contracts that were not favorable to CARTA, which was problematic, no savings or operational reserves, compliance issues, core poor community reputation, and at the time, I want to make say this very respectfully.

8:02

That first year that I was here, I came in April with a budget request of 2.5 million dollars, but so late in the city's process, the city couldn't fund it, and that's fine.

8:13

What we did was focus on the critical priorities.

8:16

And so on the business side of things, we resolved the audit findings.

8:20

So the city auditor had done an audit for us, resolved those findings, we established our very first capital budget, we renegotiated those revenue contracts that had not been favorable to CARDA, so that we were capturing all of those expenses.

8:35

Um, and then you'll know this already.

8:38

We fixed what was a compliance issue and a technology shortage in caravan.

8:43

And so that was fixed in that in that second year, and then everybody remembers the incline railway, the fire, and the recovery of that.

8:50

So those things were kind of the first phases of what we were getting going.

8:54

But where we've been for the last three years, so this is overlapping time now.

8:59

So 2024 through the end of this year, so fiscal year 25 through fiscal year 27.

9:06

This is where we

Unassigned speaker

9:06

are.

Discussion Breakdown — Share of Meeting
Public Transportation█████████████████████████████████████████████60%
Public Works████████████16%
Strategic Planning████████11%
Fiscal Sustainability████████10%
Public Private Partnership██3%
Summary of Proceedings

Chattanooga City Council Strategic Planning Session with CARTA - October 20, 2026

On October 20, 2026, the Chattanooga City Council held a strategic planning session featuring a comprehensive briefing from Charles Frazier, CEO of CARTA. Frazier presented the "Path to a Modern Mobility Ecosystem," detailing the transit authority's recent progress, a three-year action plan to improve existing services, and a long-term vision for expansion, while stressing the critical need for a parallel strategy to secure sustainable funding.

Consent Calendar

  • Minutes from the council's previous meeting were approved as published following a motion and second from the council.

Discussion Items

  • CARTA Modern Mobility Briefing (Charles Frazier, CEO) Frazier outlined a six-phase path for CARTA. He reported on recent progress (Phases 1-3), including resolving outstanding audit findings, establishing the first capital budget, renegotiating unfavorable contracts, recovering from the Incline Railway fire, adopting fare-free student and first-hour policies, and securing nearly $50 million in competitive grants. The focus of the next three years (Phase 4: Improve What We Have) includes a three-year action plan organized around service, organizational, and financial excellence. Key improvements include a new website and mobile app, complete replacement of bus stop signage with real-time information, deployment of 150 new benches and shelters, and replacement of vehicles past their useful life. Frazier also noted the urgent need for a downtown transfer center. For the longer term, Frazier detailed Phase 5 (Transformation), which would increase service frequency, and Phase 6 (Building the Future), which represents a 20-year vision for entirely new service corridors. Frazier announced the formation of a CARTA funding and finance committee to quantify the funding gap and explore revenue options, including a regional funding formula, hotel/motel tax, vehicle registration fees, and the IMPROVE Act.
  • Council Discussion on Funding Strategy The council engaged deeply with Frazier on how to achieve long-term funding stability.
    • Councilman Harvey provided a statistic stating that 72% of Chattanoogans work for businesses with 20 or fewer employees, arguing that a holistic funding solution is required and that reliance on large employer contributions alone is insufficient.
    • Councilman Art inquired about pursuing public-private partnerships and contributions from large employers like Volkswagen.
    • Vice Chair Elliott reiterated the need to fully quantify the costs of expansion to inform legislative strategy.
    • A council member drew a parallel to the city's 9-1-1 funding challenges, expressing a strong desire to create a financial model that endures across future councils.

Key Outcomes

  • CARTA's board recently approved the three-year "Improve What We Have" framework.
  • The council expressed strong, unified support for CARTA's strategy of prioritizing quality before expansion.
  • CARTA will convene its funding and finance committee to draft specific revenue recommendations for the council.
  • The council noted upcoming business including a tour of Finley Stadium, a future discussion on the homeless shelter issue, and outstanding board appointments.

Meeting Transcript

We'll wait until we get a forum council to handle our minutes. So today we have Charles Frazier from Carta here to talk to us about their path to a modern mobility ecosystem. Okay. Good afternoon, Chairman. Thank you for the time today. Today, and we're going to give you a briefing. There's a short agenda. But the objectives today, and really what I'm hoping that we accomplish, is uh planting the seeds such that we can start to have conversations about our strategy for building a modern mobility ecosystem and then finding the way to fund that appropriately. And so I have one primary slide that I'm going to show you, and it is the path to modern mobility, and that's to answer the questions. Where have we been? Where are we now? Where are we going and how we've funded? So that's where I'm going to spend the majority of my time. And I'm going to start that on the next slide. And then after we have some conversation, I just want to make you aware of three ongoing initiatives that I'd like you to just keep in the back of your mind over the next several months. And then whatever open discussion that you would like to have, we can do that. And then I do have a leave behind for you. I'm I'm not going to hand it out now because it's very busy. It's got a lot of information, and I don't want to distract you from the message, but I'm going to walk you through what I'm going to leave behind for you. No. I have a diet, I have a diagram. I have a diagram because it just for me, I just find like I'm a visual learner, and so I'm trying to make it easier for everybody. But this is a path to a modern mobility ecosystem. And in short, that is a strategy for measured growth and investment in transit and infrastructure. And this goes back to Councilwoman Burr's when your mom was on the council. One of the things that she first kind of counseled me on was we need to see the entire path forward. And I explained to her, yes, that I understand, and it's gonna just take a little time to put that together. And so the board, in addition to our kind of operational work, we've we've taken some time to put this together so that everyone, whether it's me, the board, our community, city council, everyone knows where were we, where are we now, what's next, and where are we headed? Um so this is this is the path that I'm gonna walk you through. There are six phases of the path, and I'm gonna walk you through each one of these. But in short, what's happened in the last couple of years is assessing the system, addressing the critical priorities. For the last three years, we've been in this fixing the foundation mode. Where we're headed next is improving what we have, and then the longer, midterm and long-term phases are transformation and then finally building the future. And so I'm gonna show you now and reveal. Yes, that's this is the understanding why I didn't hand it out at first. I'm gonna tell you everything you need to understand, so you don't you don't need to necessarily read it. But these two first phases are what we've been focused on in the last two and a half years. So in the first year that I was here, I got here in January of 2024. Um, I did a hundred day uh CEO assessment, and we identified all the things that we've been talking about since I come to city council. So there's major service and infrastructure needs, all the outstanding citations, laugh, lack of safe safety documentation, revenue contracts that were not favorable to CARTA, which was problematic, no savings or operational reserves, compliance issues, core poor community reputation, and at the time, I want to make say this very respectfully. That first year that I was here, I came in April with a budget request of 2.5 million dollars, but so late in the city's process, the city couldn't fund it, and that's fine. What we did was focus on the critical priorities.

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