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Record of Proceedings

City of Deltona City Commission Workshop – February 16, 2026: Utility Rate Study Presentation and Discussion

City Commission & Boards — Monday, February 16, 2026
BodyDeltona, Florida
SessionCity Commission & Boards
DateMonday, February 16, 2026
StatusFILED
Video Record
0:00 / 2:04:46

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it

Speaker numbers apply only to this recording.

Unassigned speaker

4:08

So

Speaker 1

4:08

make sure that I went back by there.

4:11

Probably about two hours later.

4:13

The gentleman was home.

4:15

He had no water at the time because he had contacted a plumber to get it fixed.

4:20

But he thanked me.

4:21

Even though he didn't have water.

4:24

He said, we thank you for being proactive.

4:26

Thank you for for looking out.

4:30

That's where we want to be.

4:42

He said that she was extremely pleasant, professional, and thorough in giving him the information.

4:49

So kudos to customer service for doing a wonderful job.

5:03

So to get started tonight.

5:06

Yes.

Unassigned speaker

5:09

Go

Speaker 2

5:10

ahead, Commissioner Harriet.

Speaker 3

5:11

I actually have a second story from today also from another customer that called and said more or less the same thing.

5:19

I don't I don't think it was the same one, but he said he got a phone call from customer service today stating that he was using his meter was continuously using water, and um went out and found a hose that was still turned on.

5:34

And so he he had the same compliments from customer service staff, extremely professional, very grateful, and um wanted to extend his thank you to everybody as well.

5:45

Yeah,

Speaker 2

5:46

Vice Mayor Vice Mayor Bilobasquez.

Speaker 4

5:49

Thank you, Mayor.

5:50

I had a question once before, and I just reminded me about when you were commenting.

5:55

Is there any way someone can see the status of their meter and stuff like that online from home with your account number?

Speaker 1

6:03

So the AMI pro the project itself was three phases.

6:07

First phase was putting the meters in the ground, second phase was getting the towers set up, the third phase is doing the the resident portal.

6:14

We're currently working on that now that we give an access so that they can see their their all of their usage, what it's doing hour by hour, along with some reports and some other information for them.

6:24

But we're currently working on on phase three of it.

Speaker 4

6:27

Thank you, Jim.

6:27

I appreciate that.

6:28

Yep.

Unassigned speaker

6:30

Is there an app?

Speaker 1

6:31

Yes, there will be a there will be an app that'll be available along with the uh the resident portal once it becomes live.

Unassigned speaker

6:39

All right,

Speaker 2

6:39

Mr.

6:40

Parrish.

6:40

Yes.

6:41

Commissioner Carwell, let's try to wrap it up because they have be able to set up alarms.

Speaker 1

6:47

Yes, absolutely.

6:48

It'll be able to set up alarms to say, say, for example, if I've used you know 50% more today than I used, you know, last week, uh, please send me a text.

6:57

It'll send them a text to let them know

Unassigned speaker

6:59

that.

Speaker 2

7:00

All right, Mr.

7:00

Parrish, go ahead.

Speaker 1

7:01

Thank you.

7:01

All right, so the first slide that I want to kind of kind of run through is you know what kind of things do we uh do we go through for the overview, and then also what pressures do we do we have, you know, what things do we have to to deal with for essential public services.

7:19

Um, you know, the water department is highly regulated, extremely regulated by uh entities such as DEP, St.

7:29

John's Water Management District, and the EPA.

7:32

Um, and we have to make sure that we ensure compliance so that we can uh provide to the public.

7:40

If we are not providing that that compliance aspect, then we're not allowed to put the water out.

7:46

It just the the regulatory agencies do not allow us to do that.

7:50

Um the utility department is also a enterprise-funded operation.

7:56

Uh it is not supported by any general tax revenue.

8:00

Uh it it is 100% funded by the user rate.

8:04

So what we what we look at in our rate studies is what's it cost to maintain it and what's it cost for us to do additional projects uh to relieve some of the the mandated uh things that we have to do from the regulatory agencies.

8:22

We currently provide service to about uh 36,500 water accounts, 7500 wastewater counts, and 1750 reclaim accounts.

8:31

Um your infrastructure that's in place right now is a long-term investment.

8:36

It's it's old, it is uh below ground, so it is unseen, so it's kind of out of sight, out of mind.

8:43

Um, but it's something that we have to maintain.

8:45

We have to have regular replacement and repair so that we can make sure that we we have the uh the ability to use it whenever we need it, which is 365 days 24-7.

Discussion Breakdown — Share of Meeting
Water And Wastewater Management█████████████████████████████████████████████61%
Fiscal Sustainability█████████12%
Environmental Protection█████7%
Public Engagement████6%
Water Quality Management████6%
Budget Equity Analysis██3%
Engineering And Infrastructure█2%
Technology and Innovation█1%
Pending Litigation█1%
Summary of Proceedings

City of Deltona City Commission Workshop – February 16, 2026: Utility Rate Study Presentation and Discussion

The City Commission held a workshop on February 16, 2026, from 5:30 PM to 7:33 PM, focused on water, wastewater, irrigation, and reclaimed utility rates. Deputy Utility Director Jim Parrish and Finance Director John presented a rate study prepared by GovRates, along with updates on the AMI project and infrastructure needs. Three rate options were discussed, and public comments raised concerns about injection wells, water conservation, and governance. The Commission did not make a final decision but requested a future workshop dedicated solely to utility rates.

Public Comments & Testimony

  • Greg Gimbert (Daytona Beach resident) urged the Commission to put the injection well proposal on a ballot for a public vote, expressing skepticism about the safety of injecting treated sewage into the aquifer. He suggested halting new development until a safe water supply is secured.
  • Kathy Bryan raised concerns about pharmaceuticals and other contaminants in reclaimed water, questioning whether they accumulate in the environment. She advocated for native xeriscaping, education, and reducing reliance on St. Augustine grass.
  • Tim Lodge criticized the lack of progressive water conservation efforts, noting that Deltona should become a water merchant rather than follow others. He shared personal experience with cancer potentially linked to water contamination.
  • Christine Peacock asked how injected water would be prevented from traveling through porous limestone and contaminating the aquifer.
  • Elbert Bryan called for a town hall with the engineers designing the injection wells, and urged the city to examine its own water usage and update land use codes to promote conservation.

Discussion Items

  • AMI Project Update: Deputy Utility Director Parrish reported that the AMI meter project is in its third phase (resident portal and app), which will allow customers to view usage and set alerts. He shared positive customer feedback about proactive customer service.
  • Regulatory Mandates and Infrastructure: Parrish detailed challenges from EPA, DEP, and St. Johns Water Management District, including lead service line identification (100% compliant), advanced waste treatment (AWT) at Fisher Plant, septic-to-sewer conversion, PFOS/PFAS removal, and alternative water supply projects (e.g., St. Johns River surface water treatment, aquifer storage and recovery wells). He emphasized that the utility is enterprise-funded and not supported by tax revenue.
  • Rate Study Options: Finance Director presented three rate options for the next five years (through FY2030):
    • Option 1: 6% across-the-board increase (recommended by GovRates) – covers fixed charge recovery and meets all revenue requirements.
    • Option 2: 9% increase on base charges and 3% on tiered rates, achieving the same overall revenue as Option 1 but potentially discouraging conservation.
    • Option 3: ENR construction cost index plus 1% (approx. 2.6% initially) – does not provide sufficient revenue for CIP, risking non-compliance with bond covenants and regulatory requirements.
  • Bulk Sales and Regional Cooperation: Commissioners discussed maximizing revenue from outside customers (e.g., Volusia County, Stone Island) through bulk rates. Commissioner Nabicht suggested acquiring Del North from the county to expand revenue, but past efforts were deemed too costly. A state bill may eliminate the 25% surcharge on outside customers, potentially reducing revenue.
  • Proposal to Sell Utility: Commissioner Howington suggested exploring a sale or transfer of the water utility to the Florida Governmental Utility Authority (FGUA), citing potential debt extinguishment and reduced resident risk. Commissioner Heriot cautioned that FGUA rates are among the highest in the state and the city would still receive complaints. The Commission agreed to investigate.
  • Mayor's Request for Additional Workshop: Mayor Avila noted that the Commission had not provided direction on rates and requested a separate workshop focused only on utility rates. City Manager agreed to schedule one.

Key Outcomes

  • No formal vote was taken on rate options; the Commission deferred decision pending further discussion.
  • The Commission directed staff to investigate the feasibility and impacts of selling the water utility to FGUA, including rate history and performance.
  • Mayor Avila requested a dedicated workshop on utility rates only, to be scheduled before the October implementation date.
  • Public comments raised significant opposition to injection wells and called for more transparency, conservation, and land use changes.

Meeting Transcript

So make sure that I went back by there. Probably about two hours later. The gentleman was home. He had no water at the time because he had contacted a plumber to get it fixed. But he thanked me. Even though he didn't have water. He said, we thank you for being proactive. Thank you for for looking out. That's where we want to be. He said that she was extremely pleasant, professional, and thorough in giving him the information. So kudos to customer service for doing a wonderful job. So to get started tonight. Yes. Go ahead, Commissioner Harriet. I actually have a second story from today also from another customer that called and said more or less the same thing. I don't I don't think it was the same one, but he said he got a phone call from customer service today stating that he was using his meter was continuously using water, and um went out and found a hose that was still turned on. And so he he had the same compliments from customer service staff, extremely professional, very grateful, and um wanted to extend his thank you to everybody as well. Yeah, Vice Mayor Vice Mayor Bilobasquez. Thank you, Mayor. I had a question once before, and I just reminded me about when you were commenting. Is there any way someone can see the status of their meter and stuff like that online from home with your account number? So the AMI pro the project itself was three phases. First phase was putting the meters in the ground, second phase was getting the towers set up, the third phase is doing the the resident portal. We're currently working on that now that we give an access so that they can see their their all of their usage, what it's doing hour by hour, along with some reports and some other information for them. But we're currently working on on phase three of it. Thank you, Jim. I appreciate that. Yep. Is there an app? Yes, there will be a there will be an app that'll be available along with the uh the resident portal once it becomes live. All right, Mr. Parrish. Yes. Commissioner Carwell, let's try to wrap it up because they have be able to set up alarms. Yes, absolutely. It'll be able to set up alarms to say, say, for example, if I've used you know 50% more today than I used, you know, last week, uh, please send me a text. It'll send them a text to let them know that. All right, Mr. Parrish, go ahead. Thank you. All right, so the first slide that I want to kind of kind of run through is you know what kind of things do we uh do we go through for the overview, and then also what pressures do we do we have, you know, what things do we have to to deal with for essential public services. Um, you know, the water department is highly regulated, extremely regulated by uh entities such as DEP, St. John's Water Management District, and the EPA. Um, and we have to make sure that we ensure compliance so that we can uh provide to the public. If we are not providing that that compliance aspect, then we're not allowed to put the water out.

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