Speaker numbers apply only to this recording.
The City Commission held a workshop on February 16, 2026, from 5:30 PM to 7:33 PM, focused on water, wastewater, irrigation, and reclaimed utility rates. Deputy Utility Director Jim Parrish and Finance Director John presented a rate study prepared by GovRates, along with updates on the AMI project and infrastructure needs. Three rate options were discussed, and public comments raised concerns about injection wells, water conservation, and governance. The Commission did not make a final decision but requested a future workshop dedicated solely to utility rates.
So make sure that I went back by there. Probably about two hours later. The gentleman was home. He had no water at the time because he had contacted a plumber to get it fixed. But he thanked me. Even though he didn't have water. He said, we thank you for being proactive. Thank you for for looking out. That's where we want to be. He said that she was extremely pleasant, professional, and thorough in giving him the information. So kudos to customer service for doing a wonderful job. So to get started tonight. Yes. Go ahead, Commissioner Harriet. I actually have a second story from today also from another customer that called and said more or less the same thing. I don't I don't think it was the same one, but he said he got a phone call from customer service today stating that he was using his meter was continuously using water, and um went out and found a hose that was still turned on. And so he he had the same compliments from customer service staff, extremely professional, very grateful, and um wanted to extend his thank you to everybody as well. Yeah, Vice Mayor Vice Mayor Bilobasquez. Thank you, Mayor. I had a question once before, and I just reminded me about when you were commenting. Is there any way someone can see the status of their meter and stuff like that online from home with your account number? So the AMI pro the project itself was three phases. First phase was putting the meters in the ground, second phase was getting the towers set up, the third phase is doing the the resident portal. We're currently working on that now that we give an access so that they can see their their all of their usage, what it's doing hour by hour, along with some reports and some other information for them. But we're currently working on on phase three of it. Thank you, Jim. I appreciate that. Yep. Is there an app? Yes, there will be a there will be an app that'll be available along with the uh the resident portal once it becomes live. All right, Mr. Parrish. Yes. Commissioner Carwell, let's try to wrap it up because they have be able to set up alarms. Yes, absolutely. It'll be able to set up alarms to say, say, for example, if I've used you know 50% more today than I used, you know, last week, uh, please send me a text. It'll send them a text to let them know that. All right, Mr. Parrish, go ahead. Thank you. All right, so the first slide that I want to kind of kind of run through is you know what kind of things do we uh do we go through for the overview, and then also what pressures do we do we have, you know, what things do we have to to deal with for essential public services. Um, you know, the water department is highly regulated, extremely regulated by uh entities such as DEP, St. John's Water Management District, and the EPA. Um, and we have to make sure that we ensure compliance so that we can uh provide to the public. If we are not providing that that compliance aspect, then we're not allowed to put the water out.