Welcome back to this weekly meeting of the Health and Safety Committee with Denver City Council.

Coverage of the Health and Safety Committee starts now.

Good morning and welcome to the Health and Safety Committee meeting for February 4th.

My name is Darrell Watson.

I'm honored to serve as the chair of the Health and Safety Committee, as well as the city council member representing all of the fine District 9.

We have two items on the agenda.

We'll be voting on them as a block.

But before we jump into the agenda and presentation, why don't we start with introductions by city council members.

And we'll start on our right.

Kevin Flynn, Southwest members, District 2.

Amanda Sawyer, District 5.

Sarah Parity, one of your council members at large.

Jamie Torres, West Denver, District 3.

Good morning, Diana Romero Campbell, Southeast Denver, District 4.

Well, good morning everyone.

We have a action item presentation from a DOS contract with Motorola.

We have our good friends from Denver 911 and we'll turn it over to Andrew and team to introduce

the team and to kick off the presentation.

True.

Well, thank you very much for having us.

Andrew Dameron, Director of Denver 911.

I'll let the team introduce themselves.

Good morning, Paul Donaldson with Denver International Airport.

And Jacob Witter, Denver 911 IT manager.

So we are here today to kind of talk through the computer-aided dispatch contract that is before you,

along with a contract amendment, and I'll get into all those details here.

And so we'll talk a little bit about the background, what computer-aided dispatch software is,

the replacement process that we've been through thus far, anticipated benefits,

and then kind of a little bit of a timeline.

The high-level overview, the Motorola contract will be a 13-year contract for just over $24 million,

and this is a replacement of our computer-aided dispatch software.

The second is an amendment to an existing contract with mission-critical partners

to leverage them for project management support for the 12- to 18-month implementation

that will be required for the CAD system.

And I will use the acronym CAD instead of saying computer-aided dispatch over and over.

just to kind of call that out.

You're demonstrating great behavior and communication.

Thank you.

Hitting the acronym first, clarifying, and then communicating.

Absolutely, yes.

Thank you.

Golf clap.

So computer-aided dispatch or CAD software is the primary piece of technology that we utilize at 9-1-1.

It's where we document 100% of what we do from every phone call, whether 9-1-1, not emergency,

All calls for service. Anytime a police officer calls out over the radio and is reporting something, you know, fire runs across something in the middle of downtown, we document everything in CAD.

Additionally, we have documentation and responsibility for park rangers, Denver Sheriff, Denver Animal Protection.

And it's basically the central hub that connects to over 25 different pieces of public safety technology.

So it is kind of a hub and spoke system.

Just as kind of an idea, in Denver, at Denver 911, we created 1.5 million unique CAD incidents in 2025.

The airport themselves created 60,000.

That is not meant as a comparison.

It's quite an unfair comparison, but just to kind of give you an idea of the amount of work that goes into this system.

So why we are seeking a new system?

The one that we've had, we've had for 23 years-ish, and it is no longer meeting our needs.

In addition, Denver 911 and the emergency communications team out at the airport are operating on separate siloed systems.

And in order to better serve the entire city and county, we wanted to bring those systems together and be on the same platform.

So this entire process through the RFP and the scoring and everything else was done in partnership with the airport.

And so we're very excited about the benefits that that will bring.

And then the final piece is, you know, the CAD system that we're using today was designed

at a time when police, cars, fire trucks, and ambulances were the only thing that 911

was expected to kind of manage in the field.

Today, things look very different, most notably STAR.

We have, you know, a nation-leading program with civilians and clinicians that we are dispatching directly from 911 calls, and we need technology that supports that effort.

And so a big part of the RFP process and the scoring process was really designed around ensuring that we had a good partner to kind of take us into that next evolution of what 911 and sending a public safety response looks like.

The other thing that's important to note is back in 2021, we went to our current vendor and we said, hey, we're having a lot of challenges with the software.

We found that we were molding our operational procedure and workflow around the shortcomings of the software.

So we asked them to send us an engineer, say, hey, come take a look at how we're using this and make recommendations.

the result of a two or three day process was the engineer saying, yeah, I see what you're trying to do.

The system's just not designed to do what you want it to.

And so that was kind of the final bit of information that we needed to say, OK, we need to go out to RFP.

So we started that process in December of 2022.

We started by hiring mission critical partners who are an international consulting firm that specialize in public safety software.

They manage everything from 911 telephony all the way to fire and police records management systems, CAD systems, jail management, all of that.

They're vendor agnostic and really just bring a wealth of kind of knowledge and expertise.

So they helped us to develop our RFP kind of need statement in partnership with purchasing, who we worked very closely with.

They helped us to design things like demo scripts.

So a lot of times anybody who's taken a demo from a technology vendor, they come out and they try and razzle-dazzle you.

So they've got their script that they follow and highlight all the really cool things that they do and maybe kind of brush past the things that we don't do terribly well.

So Mission Critical said, hey, we've been through a handful of these.

Let us help you develop a script that's really going to help you kick the tires of each platform.

So that wound up being incredibly instrumental in helping us make a determination.

The RFP was released in March of 2024.

We did evaluations, demos.

We did a couple of site visits to kind of other cities that have some of these technology platforms in place already.

And then in December of 2024, two years after we started the process, we made a selection.

We then spent the vast majority of last year working with Motorola to design the statement of work and scope of work.

Because CAD is such an integral system in public safety and because it's not an off-the-shelf product,

every time a company like Motorola comes into a big city, it's more or less a bespoke version of their platform.

So we spent many months working with them to kind of develop that statement of work.

And now we are in the approval process, hopefully, with city council and hoping to begin implementation as soon as we have a fully executed contract.

So a little bit about Motorola.

The product that we selected is their Premier 1 CAD.

It outscored all of the other vendors that applied to the RFP by a significant margin.

It is an enterprise platform that comes with some nice perks, including cloud-native architecture that they've been developing over the years.

And the contract includes a provision that at any point, if we desire to move to 100% cloud deployment, we can do that at no additional cost.

So as kind of the infrastructure improves and allows us to do that, that's something that's on the table.

Other customers include Colorado State Patrol statewide, City of Nashville, New Orleans, Los Angeles.

And it includes some additional tools that I'll talk about here in a little bit that kind of work into the Motorola ecosystem to allow us to kind of improve service delivery, not just from 911, but also from 311's perspective as well.

So, again, kind of running through some of these benefits, the big ones are a unified system between us and the airport.

There's a lot of collaboration that our teams do today, and we've been solving that through kind of expensive and unreliable over-the-top bolt-on applications.

So this will eliminate the need for those.

In addition, some of these additional applications that we'll have access to, first off, 311 has been seeking an additional alerting software, mostly for city employees.

And have, you know, been trying to cobble together the budget.

And everybody knows the budget picture is difficult right now, particularly for net new technology projects.

We're getting it for free as a part of this CAD contract.

So that's something that we're able to kind of partner with 311 and offer it to them for use.

The other piece is an application called AppArmor that Motorola acquired a few years ago that's currently in use by Jefferson County.

And what it essentially is, it's a mobile application that will allow residents to report non-emergencies and have that go directly into the CAD system.

Rather than it going to an inbox or something else that somebody's got to monitor, it just creates a call for service as if they had called.

So it reduces our overall call volume while still getting those reports in, allowing us to dispatch the appropriate response and thereby freeing up our call takers to answer the phone when it does ring.

Additionally, this application is incredibly robust in its capability.

And so I have already kind of outreached to TS and the mayor's office around kind of determining,

is there a strategic vision for a city and county app, which this very well could be, right?

Those are decisions that need to happen above my pay grade, but it is an incredibly valuable tool.

Um, then as far as the data protections go, um, you know, the, the CAD system went through

the comprehensive vendor risk assessment that the city has.

And one of the items that I know came up, uh, repeatedly in our conversations was the

concern around surveillance and accessibility of the data within this system, um, particularly

for, you know, federal law enforcement agencies.

And what I can tell you is that not only did Motorola kind of pass the VRA with flying colors, they were also incredibly responsive.

And these aren't my words.

This is Tara Segura, who's our chief data security officer.

Yes, that they were incredibly responsive and were more than happy to comply with a new and I'm speaking out of memory here.

So take this with a grain of salt. But a new provision that was put in place by the Colorado Attorney General that basically eliminates the possibility of federal law enforcement from gaining access to municipalities' criminal justice status.

So we are as insulated from those possibilities as technically possible.

so the implementation we're looking at a 12 to 18 month implementation the reason it takes so

long is again it's a large platform that needs to connect to a lot of different systems there's

also a great deal of training that has to happen every single 911 call taker and dispatcher needs

to be intimately comfortable and familiar with the software before we just swap them out but the

the the point of taking that long is that we want this change to be opaque to the residents that

there is no degradation of service when they call 911 and they continue to get the support

that they need.

Additionally, and this is the second item that is before you today, is the amendment

to the existing contract.

So this was something that Mission Critical offered as an optional extra down the line

if we needed project management support.

They have been through this before.

They know intimately how to implement a CAD system.

And so we would like to leverage the amendment in order to use mission critical partners for the project management of this project.

Now, I have had conversations with the project management office here before doing this, and they are in agreement.

Andrea Denis is in agreement that this would be in the best interest of the city to leverage this third party for this need.

So, again, seeking council approval for the contract with Motorola, as well as the amendment of the 2022 contract for project management services.

And if all goes according to plan, we'd be looking at a project go live in 2027, probably in the summer.

And I believe that's it.

Thank you so much, Andrew, for the specifics.

Thank you also for you and your team for the briefings that you provided.

I'm curious with Dent sitting at a table, any quick comments before we go to the queue as far as what Andrew and team just presented?

Sure. I would add, if you don't mind introducing yourself, I know Andrew did initially.

Paul Donaldson, Denver International Airport.

Understanding when a 911 call originates at the airport, it is routed through the primary answering point, the Denver 911 PSAP.

From there, there are dispatchers sending that out to the airport.

Our dispatchers and call takers have the same level

of training that Denver 911 does.

So with that, the continuity of technology,

continuity of training and operations is paramount.

So all of the justification that Andrew mentioned, we echo.

Thank you so much, Paul.

And I believe, producer, there is a Robin Ginther online.

If you don't mind promoting, just in case there are questions

from Motorola. If Robin is online, let's make sure we begin promoting. And we'll go to the queue.

We'll start first with Council Member Sawyer, then Torres. Thanks, Mr. Chair. Thanks, you guys.

First, I wanted to say I had the unfortunate experience of calling 911 about a week and a

half ago, and it was fantastic. So I know over, you know, COVID and kind of moving forward from

there. We heard a lot from our residents about having to wait on hold and all of those things.

None of that happened. It was an unfortunate but really fantastic experience with 911. So I just

wanted to say thank you for that and acknowledge that that user experience has resolved over the

last, and I know you've been working really hard on that. So thank you. Just curious, so technology

and I agree to disagree generally. It's not my jam, but I'm like, I'm the everybody user, right?

And so I just want to make sure as my residents are going to ask me, as we move over to a new

system, how is this going to work with 911? Is it going to, is it just going to, we're going to flip

a switch and turn it on one day? Or like, what is that going to, is it going to be pieces over time?

Like, what does that look like? So that's part of the design work that we've still got to do.

But from a resident's perspective, there will be no impact. Right. This is the documentation system that our call takers use.

So they'll be answering the phone the same way, asking the same questions.

They're just going to be documenting it in a different system.

So from a resident perspective, really the only notable change, and it is an important one, is that it's going to open up the opportunity for us to create additional avenues by which folks can reach out to us and seek support, help, what have you, in a non-emergency scenario.

You know, 911 will always be the primary contact option for emergencies.

But for non-emergencies, you know, to give folks the option of reaching out via text or via a chat bot or via a mobile app and have that directly integrated into the computer-aided dispatch software creates a vast opportunity for us to better serve our residents.

Okay. And so is this going to eventually solve the challenge we see between all of our safety departments and tech services in terms of some people call 3-1-1 to report things that they should be calling 9-1-1.

Some people call 9-1-1 and they report things they should be calling 3-1-1.

and the two systems don't talk to each other.

And so someone thinks that they have reported something

that has never actually been reported to the agency

or the people who can take care of it.

Yeah.

So today, the way we manage that is really through training the personnel

and transferring the calls.

One of the things that was written into the RFP

was that the computer-aided dispatch system

had to have a robust integration with Salesforce,

which is what 311 uses.

So I actually found out recently that this is an integration currently in place in the city of Nashville.

They're leveraging it.

So it's proven, which is always good when you're talking about a custom integration.

But what it'll allow us to do is through the technology, we can push things.

I did the 311 or have 311 push things to us and generate the appropriate report where it needs to be.

So we're more kind of connecting these two teams.

Okay.

That's good to know.

So is there, are they also going to develop a, like an operational training for the staff members on the tech services 311 Salesforce side, as well as the safety side?

Just because if we can do it, that's amazing.

But there are still people on the other side who have to do it, right?

100%.

Like make sure that it's getting integrated, right?

And so what I will say is probably and we are looking at every opportunity to automate some of these processes.

Right. So if we get a call of a certain type, you know, the thing that we run into often, particularly non-emergency calls, is by the time we've determined, oh, actually, this isn't for us.

We've already we've doctored name, phone number, address.

We've got most of it in there.

So then to say, oh, sorry, you need to call 3-1-1 and start over is not a great resident experience.

So what we would like to do, and all of this is still pending, the engineering work that goes into it is create a method by which that can be automatically just forwarded to 311.

So it's as if you call 311, but you got us instead.

So, you know, I will say that that is that's our kind of overarching goal is to create as smooth a resident experience as possible.

Awesome.

I really appreciate it.

And then last question, if that's OK.

Yeah, just in terms of the 13-year contract,

that is a very long period of time for us.

Our standard contracts are three or five years

and then two-year extensions.

So I don't have a problem with it.

I just kind of talk me through the thought process behind a

why 13 of all the years.

Sure.

So 13 was not, it was originally going to be a 15-year contract.

And then through the process, the assumption was that it was going to take a couple of years to get it up and running.

So it was going to wind up being a 13-year contract.

But the long story short is that, you know, as I kind of presented, it took us four years to go through this whole process.

And it is incredibly labor intensive.

Not only that, even just from a scoring perspective.

So purchasing, they like to keep the scoring committees for an RFP to like three or four people because you get too many more than that.

And it gets really tricky.

We had 11 because there are so many stakeholders engaged in this from police, fire, technology services.

So it is a it is a major lift to go through this.

And it's not something that we want to have to do every five years.

because we'd have one year on the platform and then we're starting over.

So I will say that the contract includes the standard city language.

So if, and I have no concerns about this, but if Motorola goes off the deep end, we have an off-ramp.

But yeah, it's such a labor-intensive process.

Okay, great. Thank you.

Great question. Thank you, Council Member Sawyer.

Council Member Torres and Council President Pertan Romero-Campbell.

Thanks, Mr. Chair. Thank you all. Funding sources. So this will come out of the 9-1-1 trust fund?

Correct.

Okay. Already budgeted?

Correct.

Okay. And then I think I remember there was a certain amount of split with DEN.

Yes.

Do you know what that was?

I don't know the percentage off the top of my head, but the way a CAT system is priced is based on workstations.

So we took the total number of workstations at Denver 9-1-1, total number of workstations at the airport, and just split it that way.

Okay. All right.

In terms of the cost, I know the cost, like comparatively to the prior system is more, right?

But we're also paying for like new equipment and hardware and whatnot.

But I want to hear a little bit more about what's the benefit on the resident side.

So Councilman Soria mentioned her experience.

She didn't have wait time.

are those metrics that we're tracking so that we're ensuring as we move to a new system where

we talk about better functionality, we're actually able to prove our residents have

like their experience with what 911 has improved for these particular areas.

Absolutely. And that's not going to change with this new system. So

our ability to answer calls quickly and effectively is more a function of staffing

and our phone system. Those are separate from this. Yes. Okay. So what would be the incentive

for our residents that we'd be paying more for a system than we were? Sure. So what I would say is

that the ability that we will have to continue to evolve and leverage new technology. So,

So, you know, there's so much with AI usage and 911 is nowhere near having a bot answer your emergency call.

However, there are a lot of incredibly valuable applications for the use of AI automating tasks that my call takers and dispatchers otherwise have to do manually, which, you know, it's one thing.

So you receive the 911 call as a call taker.

You've got to document all of that.

There may be follow up.

There may be additional information that needs to be input before you can be ready to take that next call.

If we can automate some of those processes, that speeds up the time that they're on that individual call and kind of the net effect across the board then increases our capacity.

Okay.

Thank you for that.

Non-emergency calls.

I appreciate that you mentioned there are going to be multiple ways that people can provide information for a non-emergency call.

Is that integrated now?

I can't remember if people still have to call a separate number.

They do have to call a separate number, yes.

And we've been doing a lot of work with 311.

So 311 and 911 both use the same smart IVR, and I use that in quotations because it's not terribly sophisticated.

but it is a system that automates some of those calls, right?

So if you're calling about something pretty bog standard

and the bot can kind of direct you where you need to go ultimately,

then that eliminates the need for one of the 911 call takers to actually answer that call.

And what we've been doing is working with 311 to kind of align those two systems

so that the resident experience is the same,

whether you dial the 10-digit non-emergency line or you dial 311.

That's ongoing work.

It's incredibly complex and labor intensive, but that is the direction that we are going.

Okay.

Perfect.

Thank you.

And I appreciate you speaking to in our briefing and hear how folks' data is protected when

they call into 911.

It's definitely something we want to make sure folks still have really strong confidence

in.

So thank you.

Thanks, Mr. Chair.

Thank you.

Councilman Torres, Council President Pretend Romero-Campbell and Flint.

Thank you, Mr. Chair.

of my questions have been answered. I do wonder, and I think people are going to ask, this system,

will this help address the blast out that happened earlier this last month, we're in a new month,

last month for 9-1-1? So if there is an emergency, will we be able to be more targeted? Who has

what are the measures that the system will do to help protect that?

Sure. That's a very good question and very salient.

Andrew, can you remind folks?

Yes. No, happy to.

I didn't quite explain.

Not long after the Broncos finished and while the Nuggets were still playing,

we had a situation near DU where DPD requested a shelter-in-place alert go out to those residents.

The system that we utilize for that is completely separate from CAD and not integrated with CAD.

So CAD will not have any impact on that.

However, I do want to clarify, too, that what wound up happening is we drew the map and around that two-block radius, we sent out the message, and due to a software error on the back end of that piece of software, it wound up going to the entire city and county.

So that has been resolved that we worked for a week and a half with the engineers from that company.

They identified the issue.

They have fixed the underlying code that led to that issue.

So we're confident that we've resolved at least that particular variable.

Okay.

Thank you.

I appreciate that that was in my district, and I was like, should I shelter?

On the other side of the district.

I wonder also for the ways that we communicate for people to have that follow-up process

as well.

Are you looking at other communication tools?

Not everybody's on X.

I have a lot of older adults.

Not everybody's on X for a variety of reasons, but I also have a lot of older adults who

don't have access to readily access to computers and other ways.

Is there another form that you are thinking that are tied to the system to be able to

give people updates?

So we are.

We're exploring several different options.

Matter of fact, I have a couple of folks from my team who are at a conference this week

that that company put on learning about kind of what's coming.

So we're still kind of exploring our options, but there are some really cool integrations

that we can do to, again, automate some of that.

But we've also put a policy in place that an all-clear message be sent out through the

same methodology, through the IPAWS network, so that anybody who's still there at least

gets that much, even if we're not going to be sending regular updates, because that's

incredibly disruptive.

But at the very least, we'll be sending an all-clear.

And that was ambiguous in the policy, so we've resolved that.

Okay.

Great.

Thank you.

That's all I've got for now.

Thank you, Mr. Chair.

Thanks, Council President.

Pro Tem, Council Member Flynn, and Council Member Parity.

Thank you, Mr. Chair.

I got that same shelter in place in southwest Denver as well.

I got it, but my wife on the other side of the kitchen table did not.

So I went to the basement and she went back.

That seems like a glitch, too.

Both should have gotten it, or neither of us should have gotten it.

That is a function of the IPOS network, which is managed by FEMA.

So we have no ability nor even any visibility into how the sausage is made there.

So it's kind of a, yeah.

Our job is making sausage.

Fair enough.

That's the family communication system.

Councilwoman Sawyer asks most of the questions I was getting at, but I want to more fully understand my experience with 911.

I only hear from constituents when there's a problem with 911.

as you know because you've helped me address two of them that happened.

So I don't hear about, people don't call me when they have a good experience with

an IRM-1, but I'm very interested in what that experience will be like during

this transition period. Are we building this new system all in place 100% and

then throwing a switch or is there a phase-in where there might be some

possibility for dropped calls or missed connections? So help me understand that

a little more so I can communicate to my constituents why they can rely on the system during this

transition.

Sure.

And I think it's important for your constituents to understand that it is completely separate

from the phone system that we utilize to actually answer the calls.

So today, we actually have a process in place when our CAD goes down, which it's done a

couple of times over the last six years, we actually have to go to pen and paper.

And we have people running around.

So as a call taker, I'm writing down what you're telling me.

I rip off a carbon copy, hand it to somebody who runs it over to the dispatcher.

That is opaque to the residents.

So that's worst case scenario that we have a scenario like that.

It does not impact the phone system and our ability to answer 911 calls.

Help me understand now the system at DIA.

If I'm at the airport and I have to call 911, it doesn't go to anyone sitting in the airport, correct?

It goes to?

Correct.

We do advertise an internal number to employees and to stakeholders, but 911, those cell towers

still ring to Denver.

That call is then routed back out to us.

If I call the number the DIA puts out, it goes to the same center.

That's good to know.

Now, Paul, you mentioned that there are folks at the airport, so what do they do?

They're not 911 call takers.

They are.

They are.

Yes, sir.

They're what's called a secondary PSAP.

So the way the 911 system works is within the boundary of the city and county of Denver,

you can only have one primary PSAT, that's Denver 911.

So the calls come to us.

Once we determine it's at the airport, we have to transfer the call to the airport.

What the CAD system will allow us to do is ask the appropriate questions as we're conferencing

in the airport, for example.

We can be documenting it and their call taker slash dispatcher can be seeing what we're

putting in in real time.

So the caller, it's a seamless experience for them rather than, oh, sorry, I need to

transfer you.

And now you've got to start over and tell your whole story again.

So that's one of the many benefits of being on the same system is that we function as

one team, essentially.

Behind the scenes, we're getting that address information.

We're sharing Denver Police, EMS, Denver Fire Resources.

We're seeing it all in the same system.

Right now we have, as Andrew mentioned, some bolt-on applications to support that through

a CAD-to-CAD link.

We would all be in one environment, making that a little bit more seamless and robust.

Thank you.

I have had to call in the time I've been here at my house, not here on council, but in Denver.

I've called 911 twice and gotten through.

I've tried to call the non-emergency number multiple times and had to hang up.

Will this, like you say, this doesn't help.

You still have the same phones.

If I suggest to my constituents they call, I think it was 720-913-2000, correct?

And it doesn't get answered.

Does this help with that at all?

Or how do we solve that problem?

Yeah, so that's an excellent question.

So when you look at our overall call volume, the non-emergency line, that 10-digit number that you just gave, is 60% of our annual call volume.

So that is where we are spending the vast majority of our time.

And the way the system works is if you dial the non-emergency line, every 911 call that comes in after you've dialed is going to get thrown in front of you in the queue because we need to answer those first.

So if you dial the non-emergency line, you could be on hold because every 911 call that comes in is just jumping in front of you.

So that's where having additional reporting options via an app, via online, via text, where we can integrate that directly into CAD and eliminate the need for those non-emergency phone calls altogether improves our ability to answer the calls that come in.

So if I call that number now or with this new system or even now, am I given options while I'm listening to, I forget if it's hold music or what I'm listening to, that you may have a long wait.

Can we send you here or there?

What are the options?

Frankly, I just hung up and called the commander.

And I don't blame you because it is frustrating.

It absolutely is.

So the short answer is yes.

We will be integrating that whole system.

So there is the potential to have the system tell you, hey, look, while you're waiting on hold, you know, you can text us instead or you can go to this website.

Would you like me to text you the URL where you can report this online?

Those are all things that we'll be able to do once we have all these systems interconnected.

Okay.

Thank you.

It's never too soon to implement that.

It's been very frustrating.

Thank you, Mr. Chairman.

Thank you, Council Member Flynn.

Council Member Parity?

Thank you.

Thank you.

so much for this.

There are so many topics folded in here.

And I just want to say really quickly,

for people watching, since the alert that came through

everyone's cell phones came up, I just,

there were tons of people out in public sort of

panicking and freaking out about what it was.

And because I'm really close to the north version

of that address, a bunch of people in my neighborhood

thought that it was right by us and were texting me

and everything else.

So I'm just saying for members of the public,

so that you know, there was like a group city council

chat immediately trying to figure out what was going on.

And then we were all stalking every form of social media

that we are on trying to get the answers out.

So in case anyone, my kids were really rattled by it.

We all know it was just a mistake that happened.

But I just want people to know that we were all

taking it very seriously at the moment that it happened.

I think literally everybody here was trying

to get right on top of it.

OK, so then on this stuff, I wanted

to ask a little more about how it's

going to help with STAR.

Because I know that that's been kind of rocky from the jump just because it's a different kind of program.

And there are so many contractors involved in being dispatched.

Can you give me a little more in the weeds version of that?

I know that's a kind of question you ask me.

You don't exactly know what to ask.

No, no, no.

This is great.

So the way we manage it today is the STAR units are operating on Denver police channels.

And they are dispatched by the Denver police dispatchers.

They don't work for DPD.

They work for Denver 911.

They're all civilians.

But what they essentially have is they've got a massive bucket of calls for service that they've got to manage.

And within that bucket are police calls for service of varying urgency and then STAR calls for service, which are all inherently non-emergent.

So they tend to kind of, you know, they try and advocate for STAR where they can, but their focus is split.

So the thing that we have been working on is right now we have police dispatchers, fire dispatchers, paramedic dispatchers.

we need a star dispatcher. We need that to be a dedicated professional function within 911

to manage rather than managing your police calls and your star calls. You're just focused on star.

So we've already built out a citywide channel that star will be able to use. And what the new

CAD will allow us to do is build them out as a unique agency. So as a call taker, if I get a call

that star eligible, that goes to one dispatcher of the star dispatcher, as opposed to going to a

police dispatcher who's now got to manage that in their drumble of stuff. So the objective is

to further professionalize and establish STAR and this kind of crisis response as the fourth

branch, field response branch of 911. That's great. And that does help me understand

quite a bit better. Thank you. Well, we'll all be excited to hear about that. And I also saw that

the assessment of STAR, we all got that yesterday in our boxes too. So lots moving on that.

And then the other question I have is actually on behalf of Councilmember Gonzalez Gutierrez,

who could not be here today, but she sent me this.

So I'm just going to read her question.

She said, during my briefing, they mentioned there's a provision for a systems administrator

that was included for 13 years in the cost, but the goal is only to use that function

for the first three years.

For those of us who don't know about this, what is that?

And then also, what's the yearly cost for it?

And how are we going to not be using it after three years?

So that's an excellent question.

Good, I'll tell her.

Yeah.

So Motorola, so again, going back to the complexity of these systems, we are very fortunate to have Jacob and his team out at 911.

To my knowledge, we are the only city agency that has our own TS team rather than just being served by the larger TS, which, you know, is responsible for everybody in the city.

We have a group of subject matter experts who understand 911 technology, and it's an absolute need, right?

none of them have ever played with Motorola's CAD. And so there's a steep learning curve

for Jacob and his team to get up to speed to support us and the airport with our needs.

The airport is in a situation where airport IT do a valiant job of trying to support their team,

but they're not subject matter experts on this type of technology either. So what Motorola threw

in as an option is, hey, we'll give you a full-time systems administrator who understands

this CAD basically as a force multiplier for your IT team. But our intention is to,

through a combination of creating a city position or just getting Jacob and his team up to speed on

the CAD, eliminate the need for that. So this is to fill a gap that will take a long time to fill

internally just in a short period of time. Our goal is three years. We'll see what happens.

We went ahead and put all 13 years in the contract just to be on the safe side.

But the hope is that we can eliminate that.

In answer to the second part of that question, it's one of those that increases every year by a certain percentage.

But I think it starts around, you know what, I'll get back to you on that.

Get back to me and Council Member Consultants.

I do share the question.

Okay, and then I just want to give a very quick compliment if that's okay.

Okay, just making sure.

Now I forgot my compliment.

No, I remember it now.

One of your employees came up to me at a, I was just out in community and just was talking

about what a good job it is, which I know that it's an extremely hard job.

And I know that you, as the director, have actually put in a huge amount of work to also

make it a good job.

And just hearing that back from an employee that I just kind of met casually was really

cool.

So that's a couple of things.

Thank you.

I forgot it came back to me.

All right.

Thank you, Mr. Chair.

Thank you.

Thank you, Councilman Perry.

Look around the room for any additional questions.

I have one quick question I would say.

I was just looking through my list here.

Happy that Jeffco is leveraging similar CAD technology for non-emergency.

And if your team doesn't have it today, if you could provide as this hopefully moves

to the floor, any of the kind of the outcomes they've seen thus far?

I mean, it may still be emergent for them, but I would love to see kind of the inversion of numbers.

So we are, what, 60% non-emergency.

And then there are the different options, whether it's text or whatever the list that you provided, Andrew.

We'd love to see what we're seeing as far as culture change in Jeffco.

Are folks leveraging the other options more frequently?

Are they placing targets?

It will be helpful to know as we are most likely, hopefully engaging in a similar process

and program.

Absolutely.

And Councilmember Torres asked on the 911 trust fund split with DEN, if you're able

to provide those specifics, if this moves to the floor, will we get to be able to see

that and to understand what that split is for us.

Seeing no other questions from Councilmembers, we are doing this as a block vote.

So the action items 260023 and 260024 as a block.

I'll need a motion and a second for the block vote.

Do I have a motion?

So moved.

Second.

So it's moved by Sawyer, seconded by Flynn.

Do we need a voice vote or we can do thumbs up?

Thumbs up.

So thank you all for this really important presentation.

We appreciate it.

We'll see you on the floor.

Don't do that.

We'll see you on the floor.

and there's four items on consent

and none have been pulled off

so the meeting's adjourned.

Thanks everyone.

Thank you.