Finance and Business Committee Meeting – June 9, 2026
Finance and Business Committee Meeting – June 9, 2026
The Denver City Council Finance and Business Committee met on June 9, 2026, at 10:30 AM (17:30 UTC) to receive a briefing from the Department of Motor Vehicles (DMV) and to vote on 27 consent agenda items. Chair Serena Gonzales-Gutierrez presided, with members Paul Kashmann, Diana Romero Campbell, Chris Hines, Darrell Watson, and Amanda Lewis present. Members Stacie Gilmore and Amanda Sandoval were absent.
Consent Calendar
- 27 contracts and lease agreements were approved by consent (Council Resolutions 26-0778 through 26-0804), including:
- Multiple on-call maintenance and repair services (HVAC, plumbing, concrete, low-voltage electrical, fencing, glass, painting, roofing) citywide (excluding Denver International Airport), each for $750,000 through July 31, 2029.
- Two one-year lease agreements at $30/year: with Denver Rescue Mission to operate a men’s congregate shelter at 4600 East 48th Avenue, and with Urban Alchemy to operate a non-congregate shelter at 4040 Quebec Street, both in Council District 8.
Discussion Items
- DMV Briefing (Council Resolution 26-0811): Treasurer Sophia Hassman and DMV Director Ted Trujillo presented an overview of Denver DMV operations, including:
- Volume: Approximately 65,000 in-person customers per year (286,000 branch visits in 2025), plus 290,000 e-service transactions and growing kiosk and third-party usage.
- Staffing Challenges: Effective staffing rate is 55% due to turnover, leave, and long training periods. A new class of trainees was hired in May 2026.
- Wait Times: Increased over three years; average wait exceeded two hours, with some members reporting waits of 3–4 hours. Thirty percent of walk-ins could be served via kiosks, mail, drop-box, or online.
- Rolling Closures: One branch closed each week on a rotating basis, causing staff reassignments and customer confusion. The DMV proposes eliminating rolling closures by converting the Tremont location to a commercial-only center and keeping all four quadrant branches open consistently.
- Internal Challenges: High turnover, state system upgrades (DRIVES system), and unfunded mandates from third-party dealer processing.
- Future Plans: Website upgrades, improved signage, dealer training sessions, and evaluation of appointment pilot programs and pay-by-phone solutions.
- Council Q&A: Key questions from members included:
- Staffing: Councilmember Kashmann asked why staffing is at 55% and whether more employees are needed. Director Trujillo explained that higher staff levels in 2018-2019 resulted in shorter wait times, and that the rolling closures exacerbate turnover.
- Wait Times: Councilmember Romero Campbell shared a personal experience of a 4-hour wait and praised branch staff professionalism. She asked about appointment pilots; the DMV noted that full appointments would create a four-month backlog.
- Montbello Location: Councilmember Lewis raised issues about confusing building access and signage. Director Trujillo and Real Estate Director Lisa Lumley stated reconfiguration is expensive and hampered by shared space with state driver’s license services.
- Enforcement & Registration Fees: Councilmember Gonzales-Gutierrez inquired about expired tag enforcement’s impact on volume; the DMV confirmed spikes after enforcement announcements. She also asked about revenue from registration fees – approximately $24 million monthly goes to the county, including Specific Ownership Tax and a $4 processing fee.
- Dealer Processing: Councilmember Gonzales-Gutierrez noted the third-party dealer processing adds workload; the DMV will hold dealer training sessions to improve accuracy.
Key Outcomes
- Consent Agenda Approved: All 27 resolutions were approved by consent and will proceed to the full City Council.
- DMV Briefing Received: No formal vote was taken, but the committee expressed support for DMV’s proposed improvements (eliminating rolling closures, commercial center at Tremont, and technology pilots).
- Next Steps: DMV will continue communicating with the Council and the Mayor’s office on staffing and budget needs, finalize website upgrades, and pilot commercial queuing technology at Tremont. The committee indicated interest in further legislative advocacy regarding unfunded mandates and the $4 processing fee increase.
Meeting Transcript
It's time for this biweekly meeting of the Finance and Business Committee of Denver City Council. Join us for the Finance and Business Committee starting now. Right. Good morning, everyone. Um, welcome to Finance and Business Committee. Today is Tuesday, June 9th. Uh, my name is Serena Gonzalez Cutiere. I'm one of your council members at large, and uh glad to be the chair of this committee. Uh, we're gonna start with council member um and not announcements, what am I saying? Council member introductions, and then we will go on to our agenda for today. I'm gonna going to start with any members we have participating virtually and see if anybody's online. Not yet. All right, then we'll go ahead and start in the room, and I will start over here to my left. Uh, good morning, Darrell Watson, fine, district nine. Good morning, Paul Cashman South Denver, District 6. Good morning, Diana Romero Campbell, Southeast Denver, District 4. Good morning, Chris Hines. Denver is perfect. 10. Perfect delivery for Herb and 10. All right. And we may have members joining us online. I'll make sure that we welcome them as they join. Um, with that said, um, today we have a briefing coming from the Department of Motor Vehicle. Thank you so much for the folks joining us today. Uh please introduce yourselves, proceed with your presentation. I'll be taking uh a cue from council members, and we'll do questions at the end. Wonderful. Uh good morning, everyone. Good morning, council members. We're glad to be here today. Um my name is Sophia Hassman. I am the city and county of Denver Treasurer, and I am joined by our director of motor vehicle, Ted Trujillo. Uh we really appreciate this invitation to be here and present to you some updates on the DMV and status of things going on in 2026. Um I'd also like to acknowledge the hardworking staff of the DMV. Uh they have, you know, continue to serve our constituents day in, day out, and really have been working hard in a high volume and high demand environment and continue to show up with professionalism and engagement and are innovative in ways that we can continue to serve Denver's residents as well as the commercial customers we have. Um, so today we want to share some information about the DMV operations, our work plans and some opportunities coming forward, goals, and we're really happy to come here and get feedback from the committee for um working together on you know those goals that we can help serve this um entire Denver residents and all the Denverites, and the community of the commercial businesses that interact with all of the business vehicles. Um we also want to make sure that we uh provide a clear understanding of when and how and how the prep is to come to the DMV versus other opportunities in which a lot of the transactions are made. Um there is a high volume of transactions from different components of you know, online mail kiosks, and then in-person transactions as well. Um so I will let Ted start with the slides that we have. Let me move forward. First of all, DMB is we are re in statute. We are identified as uh agents of the state. State of Colorado by statute is the only one who can um title and register and uh create credentials for uh residents of the state of Colorado. We are agents of the state, therefore they delegate that authority to us as a county to then facilitate those services. Colorado also uses the title and registration process to collect many of their taxes. Um, one of the most common complaints you hear from residents that come from other states to Colorado is the sticker shock initially because uh they may have paid $50 for an annual renewal where we may be in the thousands of dollars based on the taxing sources. So uh basically that's what we do. We title and register uh motor vehicles uh for residents of the city and county of Denver. We do not do driver's license services as that's a uh state function.
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