Good morning.

The time is now 8 15, and we're gonna go ahead and start this fiscal committee meeting to order.

As was noted, we have a number of um things on our agenda today, and so we have moved this meeting up from 8 30 to 8 15.

So, first is a resolution approving a one-year renewal of enterprise resource planning known as ERP System Contracts with Oracle America Incorporated for SAS software as a service and Oracle Guided Learning and the amount not to exceed 1,11,539.33 cents.

Do I have a motion?

So moved.

Support.

It's been moved and supported, Miss Claren.

Uh good morning, commissioners.

This is this is simply um renewing our, yeah, like it's a SAS agreement and OGL.

We entered into a three-year agreement three years ago with two one year renewal options.

So this is just continued use of the Oracle product.

Um as far as how this the system is going.

Uh we we did provide commissioner report in um I believe that was November for this body, but um again, just chugging along still, still using the product, still happy with it.

Yep.

I think um Commissioner Kilgore had a question.

Sure.

Yes, uh, thank you, madam chair.

Um so uh Miss Claren, I have uh heard of some significant challenges with Oracle as we pass uh something that's over a million dollars for this service.

I'd like to hear your feedback on uh how we are going to remedy uh some of those hiccups and what plans going forward to make sure we're processing payments and uh making sure that our city staff are supported through this system as we uh allocate more funds for it.

Absolutely, and um later on we have another uh related commission item, but um it what what what is going on with Oracle right now is we know, like as I reported in November, we didn't have a great implementation partner, so we're grappling with them, and um we're still relying on them as far as deployment of the bridges solution, which connects which is the interface between all the modules.

Um what we what we have done as a countermeasure so far is hired Iteria, which is a for lack of a better fur term, fix it firm.

So we've been working with them for the past two months.

They actually um helped us.

We had issues with our W2s.

Sure, you heard about that.

Issues with W2s, we had issues with 1099 reporting.

Um high street was not there for us, could not deliver, and it was actually when um Iteria was on site working with us on um our outstanding issues, things like that.

They're like, oh well, have you thought about this or didn't why are why are they doing it that way?

And they actually plugged us through the 1099 process, helped us out with that, helped us um realize some possible savings with um being able to process the W-2s right inside of Oracle, which our implementation partner high street did not advise us to do.

So we're already realizing that um, oh, you know, these guys know what they're doing, they've delivered on these two big things for us.

Um what we have done to um date though with Iteria is they have delivered um all of our configurations.

We were not given a great roadmap basically of where everything is in the system and how it was built.

I high street has never given us that, even though that was part of a deliverable from them.

So we um that was one thing IT is like we have to start get everybody at ground zero how we're built, and then they have provided a document.

Actually, last week we had a meeting with them where they walked through some of the configurations as well as some of their advice for here's how we would approach that.

So we do have this going on in the background.

Um, I'm meeting with SME leads as well as um we have an executive oversight team to talk through ITRI's recommendations.

They also examined our outstanding tickets with high street, and they're like, Do you want high street to do this?

Or we could pull down some of this stuff.

So we're we're trying to, you know, work through that on what we're gonna still leave on the table for high street because they are still under contract with us, but some of this other stuff that they can start pulling down was great.

Um, and it's less expensive through Iteria, ironically.

So that's that's a great thing.

So thank you so much for walking through that.

And are we so the contract with High Street is for how long?

Is there a way that we're gonna do it?

High Street's also a three, I think it was a three-year term with a two one-year renewals.

One thing um high street supports you.

I mentioned bridges because that's the main thing that's attaching us to high street right now is this bridges um software that um they use to connect all the modules.

We saw that as a pro when we went through um our RFP process, but uh as a result, because they supported as proprietary, we're attached to them.

So one thing high street is looking at is a way to unravel us from that, so maybe we can move away, you know.

You know, so we're we're making moves to to slowly unpeel that.

Um, and uh if you would like, I could, you know, once I'll talk to city manager what great timing would be for me to return and give you another update because this is a lot of money and it's important.

It's our it's our management of inventory, it's our human resources, it's our GL, and it's it's all the things.

So maybe within uh a couple months, I return and let you know where we're at with ITER, and um they are going to write up a statement of work for things going forward.

So I may have to return to this body anyway to talk through that uh for approval.

So yeah, let's let's let's keep talking.

Thank you.

Thank you so much for your feedback, and I think those sound like great steps.

Um it reminds me of doing nonprofit work and doing CRMs and Salesforce, and then we moved to this thing called NEON and no one knew what it was, and there was all the actual things and tricks you could pay for, and those didn't really work.