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Record of Proceedings

Houston Government Operations Committee Meeting on Solid Waste and Performance Management – October 7, 2026

Committees and Commissions — Wednesday, October 7, 2026
BodyHouston, Texas
SessionCommittees and Commissions
DateWednesday, October 7, 2026
StatusNEW · FILED
Video Record
0:00 / 1:45:07

Transcript — VerbatimClick a line to jump · ⧉ to share it

Speaker numbers apply only to this recording.

Speaker 1

0:16

So the public, my name is Fred Flickinger as the chair of the City of Houston's Government Operations Committee.

0:22

I call this meeting to order and would like to welcome all council members in attendance.

0:26

Councilwoman Peck.

0:29

Councilman Joaquin Martinez and Councilwoman Sally Alcorn.

0:34

And then we have staff from District B, District C, District F, District J.

0:40

And that's it.

0:46

So council members and staff, please hold your questions until the end of the presentations.

0:52

If there are any members of the public that would like to participate in public comment, there's a sign-in sheet at the front table.

0:59

And for our first presentation, we have the director of Houston Public Works, Randy Mackai and Solid Waste Officer Larryus Hassan.

Speaker 2

1:14

Thank you, Mr.

1:15

Chair, Council members.

1:18

Believe it or not, it really is a pleasure to be here to talk to you about this subject today.

1:23

And I I sincerely mean that, and I hope you'll follow that sentiment as we go through the presentation today.

1:33

One of the things that we're going to highlight as we talk about this is we've got three major issues we'll discuss.

1:38

First of all, we want to talk about where we started and where we're at.

1:42

And that's going to include a broad discussion about new key performance indicators and metrics that we'll be using within Solid Waste Management inside Houston Public Works to assess our responsiveness and our accountabilities.

1:56

Second, we'll talk about uh strategies on illegal dumping, which is specific to an amendment brought during the budget session about $3 million and how we'll spend that.

2:06

And then finally, we'll also talk about investment in recycling, which was the result of another budget amendment from the mayor pro Tem.

2:14

Next slide.

2:16

And next slide again, please.

Unassigned speaker

2:20

So

Speaker 2

2:20

let's talk just briefly, very briefly about how we got here.

2:23

First of all, we knew that going into this current fiscal year uh previous to now, Solid Waste Management stood as its own separate department within the City of Houston.

2:32

It was a general fund department.

2:34

It had no dedicated fee or fund or source of revenue that came into it beyond things like cart lease fees and other de minimis amounts that could possibly support portions of the operation.

2:47

As part of the approval of this budget, thanks thankful to uh each of you council members for that approval, solid waste was integrated into Houston Public Works, and it also established a $5 administrative fee that was effective at the beginning of this fiscal year.

3:03

As we've been going through this process, I'll highlight two things.

3:06

First of all, the real work didn't actually start on July 1st.

3:11

There was a lot of pre-work that had started long before that.

3:13

And in fact, Mayor Whitmeyer had asked me and members of our leadership team to assist Solid Waste all the way at the beginning of the year on certain key things where they were lagging behind.

3:23

We'll show you some uh metrics that kind of help indicate why we needed to implement that assistance at the time, but we began really towards the beginning of the year in assisting to improve solid waste operations.

3:35

However, on July 1st, when the fiscal year began, is when we really dug in our heels to understand exactly what it is that needed to be tackled within solid waste management to improve operations.

3:46

Today, we stand as one public works, and this was an important thing to make clear to everybody, not just to public works personnel, not just to solid waste personnel, but to the public as well.

3:58

We didn't just drop a department in public works and say we've done our work and gone away.

4:03

We have implemented solid waste into the public works way of doing work, and there's been some measurable improvements that have come with that.

4:10

Next slide.

4:13

Part of that assessment included us taking a look at important things that started with people.

4:19

It included evaluating process.

4:21

It certainly required us to take a look at performance and how we measured performance to that point.

4:27

And it also required us to establish accountabilities.

4:30

It's not just enough to count all of the beans on the table.

4:33

We need to understand why we're counting the beans, and we also need to understand who was supposed to put the beans there in the first place.

4:39

And many measures, and we've seen this throughout all sorts of city operations over the last few years, we've come to recognize that we have not done a very good job on any one of those four categories.

4:50

In many instances, we had neglected needs of our personnel.

Unassigned speaker

4:53

We had ignored improvements to process, and instead trying to just throw money at problems to make them go away.

Speaker 2

5:00

We certainly had not been measuring performance in a realistic way that would provide accountability and results, and that meant that there was no accountability on the other side of

Unassigned speaker

5:08

it.

Speaker 2

5:09

When we integrated solid waste into Houston Public Works, we knew that everything needed to focus around our mission, which is simply put to improve to provide and improve quality of life for everyone.

5:20

That's something that I believe everyone can understand that if we are not focused on providing and improving quality of life, we have missed the mark.

5:29

And of course, if we do that, then we are able to attain that vision, which is to be the premier public works agency in North America.

5:36

Many of you have heard me talk and frankly brag on the department.

5:39

It is the largest public works agency, not just in Texas, not just in the country.

5:43

It is the largest public works single public works agency in the world.

5:47

And that encompasses everything that we do.

5:50

Sometimes the question is, is it too big?

5:52

And it's a fair question.

5:54

But we're demonstrating that the size actually has very little to do with the results.

6:00

The results depend on the work we put into making sure that we are on task and on mission.

6:06

Next slide.

Unassigned speaker

6:09

So

Discussion Breakdown — Share of Meeting
Solid Waste Management█████████████████████████████████████████████68%
Technology and Innovation████████12%
Illegal Dumping█████7%
Procedural██3%
Overtime██3%
Recycling█2%
Public Safety█2%
Fleet Management█1%
Procurement█1%
Summary of Proceedings

Houston Government Operations Committee Meeting on Solid Waste and Performance Management – October 7, 2026

The Government Operations Committee of the Houston City Council, chaired by Councilmember Fred Flickinger, convened on October 7, 2026, to receive updates on the integration of Solid Waste Management into Houston Public Works, new performance metrics, strategies to combat illegal dumping funded by a $3 million budget amendment, and the city's new "Turn the Curve" performance improvement program. Council members present included Peck, Martinez, Alcorn, Salinas, Ramirez, and others. No public testimony was offered.

Solid Waste Management Presentation

Director Randy Mackai and Solid Waste Officer Larryus Hassan presented significant operational improvements since the merger with Houston Public Works.

  • New Key Performance Indicators (KPIs): Eight new KPIs were introduced, including on-time performance (target 99%), service reliability (fewer than 10 missed pickups per 10,000), service request closure within SLA (100%), backlog elimination, escalation rate (below 2%), fleet availability (85%), multi-driver route reduction (target 25%), and a 10% reduction in overtime spending.
  • Current Performance: As of September 2026, garbage collection reached 99% on-time, recycling 98%, but heavy trash remained low at 41% (improved from 11% the prior cycle). Customer satisfaction rose from 38% to 70%. Missed pickups decreased by 28%, with 12,400 fewer misses. Service request backlog dropped from over 23,000 to approximately 2,600. Escalations fell by 83%.
  • Illegal Dumping Strategy: The $3 million budget amendment will fund capital equipment ($2.3 million for grapple trucks and tractor trailers), cameras and signage, and public education. New dedicated teams will be formed. Director Mackai committed to engaging communities before camera placement and tracking separate KPIs for illegal dumping.
  • Recycling and Contamination: Contamination rate is approximately 39%. The department plans improved audits, education, and partnerships to address contamination. Councilmember Alcorn discussed food waste composting and grant applications.
  • Fleet and Facilities: 33% of automatic side loaders are beyond their 7-year lifespan. Transfer stations were discussed as potential revenue sources.

Turn the Curve Program Presentation

Director of Innovation Jesse Bounds and Program Manager AJ Soars reported on the city’s performance management initiative.

  • The program, based on results-based accountability, involves 70 workshops across departments to refine KPIs and drive improvement.
  • Six departments (ARA, Fire, Fleet, Libraries, Health, Municipal Courts) completed intensive workshops; nine more are in progress.
  • Early wins include: reduced 311 call wait times by 68%, restaurant inspection compliance improvements, reduced permitting cycle times by 25%, and zero-day planning review turnarounds.
  • Each department has a dedicated coach and analyst, and KPIs will be reviewed quarterly.

Key Outcomes

  • Council members praised the improvements but asked for further data on heavy trash, illegal dumping KPIs, communication, and contractor roles.
  • Director Mackai agreed to provide additional illegal dumping KPIs broken out separately.
  • The committee will continue to monitor progress and hold quarterly updates.
  • The next Government Operations Committee meeting is scheduled for November 4, 2026.

Meeting Transcript

So the public, my name is Fred Flickinger as the chair of the City of Houston's Government Operations Committee. I call this meeting to order and would like to welcome all council members in attendance. Councilwoman Peck. Councilman Joaquin Martinez and Councilwoman Sally Alcorn. And then we have staff from District B, District C, District F, District J. And that's it. So council members and staff, please hold your questions until the end of the presentations. If there are any members of the public that would like to participate in public comment, there's a sign-in sheet at the front table. And for our first presentation, we have the director of Houston Public Works, Randy Mackai and Solid Waste Officer Larryus Hassan. Thank you, Mr. Chair, Council members. Believe it or not, it really is a pleasure to be here to talk to you about this subject today. And I I sincerely mean that, and I hope you'll follow that sentiment as we go through the presentation today. One of the things that we're going to highlight as we talk about this is we've got three major issues we'll discuss. First of all, we want to talk about where we started and where we're at. And that's going to include a broad discussion about new key performance indicators and metrics that we'll be using within Solid Waste Management inside Houston Public Works to assess our responsiveness and our accountabilities. Second, we'll talk about uh strategies on illegal dumping, which is specific to an amendment brought during the budget session about $3 million and how we'll spend that. And then finally, we'll also talk about investment in recycling, which was the result of another budget amendment from the mayor pro Tem. Next slide. And next slide again, please. So let's talk just briefly, very briefly about how we got here. First of all, we knew that going into this current fiscal year uh previous to now, Solid Waste Management stood as its own separate department within the City of Houston. It was a general fund department. It had no dedicated fee or fund or source of revenue that came into it beyond things like cart lease fees and other de minimis amounts that could possibly support portions of the operation. As part of the approval of this budget, thanks thankful to uh each of you council members for that approval, solid waste was integrated into Houston Public Works, and it also established a $5 administrative fee that was effective at the beginning of this fiscal year. As we've been going through this process, I'll highlight two things. First of all, the real work didn't actually start on July 1st. There was a lot of pre-work that had started long before that. And in fact, Mayor Whitmeyer had asked me and members of our leadership team to assist Solid Waste all the way at the beginning of the year on certain key things where they were lagging behind. We'll show you some uh metrics that kind of help indicate why we needed to implement that assistance at the time, but we began really towards the beginning of the year in assisting to improve solid waste operations. However, on July 1st, when the fiscal year began, is when we really dug in our heels to understand exactly what it is that needed to be tackled within solid waste management to improve operations. Today, we stand as one public works, and this was an important thing to make clear to everybody, not just to public works personnel, not just to solid waste personnel, but to the public as well. We didn't just drop a department in public works and say we've done our work and gone away. We have implemented solid waste into the public works way of doing work, and there's been some measurable improvements that have come with that. Next slide. Part of that assessment included us taking a look at important things that started with people. It included evaluating process. It certainly required us to take a look at performance and how we measured performance to that point. And it also required us to establish accountabilities. It's not just enough to count all of the beans on the table. We need to understand why we're counting the beans, and we also need to understand who was supposed to put the beans there in the first place. And many measures, and we've seen this throughout all sorts of city operations over the last few years, we've come to recognize that we have not done a very good job on any one of those four categories. In many instances, we had neglected needs of our personnel. We had ignored improvements to process, and instead trying to just throw money at problems to make them go away. We certainly had not been measuring performance in a realistic way that would provide accountability and results, and that meant that there was no accountability on the other side of it. When we integrated solid waste into Houston Public Works, we knew that everything needed to focus around our mission, which is simply put to improve to provide and improve quality of life for everyone. That's something that I believe everyone can understand that if we are not focused on providing and improving quality of life, we have missed the mark. And of course, if we do that, then we are able to attain that vision, which is to be the premier public works agency in North America.

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