Joplin City Council Work Session - June 9, 2025
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Joplin City Council Work Session - June 9, 2025
The Joplin City Council held a work session on Monday, June 9, 2025, at 5:45 PM. Three major agenda items were presented and discussed: the April 2024–March 2025 Visitor Profile Annual Report, an update on the Police Department's Co-Responder Unit (CRU), and a plan to upgrade the city website (Joplinmo.org). Council members expressed strong support for the co-responder program and directed staff to explore budget options for sustaining it, approved a care package for St. Louis following its May 2025 tornado, and received a thank-you letter from Carl Junction for storm assistance.
Visitor Profile Annual Report
- Joseph St. Germain and James Rendell of Downs & St. Germain Research presented findings from a year-long study (April 2024 – March 2025). Over 2,000 surveys were conducted via intercept and QR codes at various locations.
- Key statistics: Visitors spent over $290 million directly in Joplin, generating a total economic impact of over $408 million. The city welcomed nearly 1.1 million visitors; 46% were day trippers, 36% stayed in paid accommodations (hotels, vacation rentals), and 18% visited friends/relatives.
- Occupancy in hotels was 61.7%, average daily rate $110, revenue per available room (RevPAR) $68 – all up year-over-year (4.6%, 7.3%, and 12.1% respectively).
- Top visitor origins: Missouri (30%), Kansas (19%), Oklahoma (12%), Arkansas (7%). Top reason for visiting: visiting friends/relatives (30%), sporting events (23%), special occasions/events (20%).
- Visitor satisfaction: 89% satisfied/very satisfied; 57% said they will definitely return.
- Council discussed underrepresentation of casino visits (only 8% in attractions visited) due to inability to survey on casino premises. Mayor noted Joplin is the largest casino market in Missouri but marketing is aimed at St. Louis.
Co-Responder Unit Update
- Chief Pearson introduced the three full-time civilian co-responders (funded by Ozark Center at zero cost to the city) and described the program's goals: reducing police time on behavioral health calls, preventing injury, and connecting people to services.
- The unit has been operational since October 2024, working Monday–Friday, 8 AM to 9 PM. They have a vehicle and office funded by a $50,000 grant from the Joplin Philanthropic Society.
- Key statistics from seven months: 520 referrals, 80% successfully connected to services; cost-benefit projection shows potential savings of $950,000–$1.7 million from reduced hospitalizations and police time.
- Dale Camp (Ozark Center) and Holly Triple Day (Springfield CRU lead) presented evidence-based benefits: 24% reduction in arrest likelihood, 42% decrease in emergency psychiatric costs, 57% reduction in ER visits.
- Council members praised the program. Councilman Coppel requested staff prepare budget options for sustaining the CRU, including emergency housing and transportation funds, for the upcoming budget session. Councilman Jackson suggested exploring a partnership with a local shelter for emergency beds. The chief noted the need for expanded hours and more manpower.
- Councilman Copeland shared a personal story about a crisis incident years ago and expressed pride in the program.
Website Upgrade Plan (Joplinmo.org)
- Drew (Director of Marketing Communications) and Tony Otero presented a plan to replace the current Civic Plus website with a new, cloud-based headless CMS. Extensive research included analytics, surveys, department interviews, and competitive analysis.
- The current site is outdated and failing in user experience, visual design, and content accuracy. The new site will aim for excellence in content, user experience, visual design, CMS platform, and security, with software integrations as a desired feature to be phased in.
- The plan is to go out for bid in the coming weeks, select a vendor, and launch by May 2026. The budget estimate is $500,000 (a wild guess), pending RFP responses. The new system will allow eventual seamless integration with permitting and payment systems.
- Council expressed support and asked about infrastructure requirements; the cloud-based solution will not require on-site server upgrades.
Key Outcomes
- Council unanimously supported the co-responder unit and directed staff to prepare budget options for possible city funding of emergency housing, bus tickets, or other needs. No formal vote was taken.
- Council approved Mayor's request to send a care package and thank-you letter to St. Louis emergency operations following its May 2025 tornado.
- The city manager acknowledged a thank-you letter from Carl Junction for storm assistance.
- No formal votes were taken on the visitor report or website plan; both were informational. Council will review the website RFP results and budget amendment at a future meeting.
Meeting Transcript
Um good evening, everyone. I'm gonna call to order this Joplin City Council work session for Monday, June the 9th. Uh in the year of our Lord 2025, it is 545 p.m. We have three items on our agenda this evening, and we are going to get them started with agenda item number one. Mr. Tuttle and his entourage are approaching the dice to talk to Mayor about the April 2024, March 2025 visitor profile annual report. Mayor, before I pass it off to uh James and Joseph from down St. Jermaine, I just want to extend an appreciation to my uh colleagues in public works and parks for all the work they did last week with us fighting the weather to get the uh World Street Painting Festival in. The 3D art is on the ground. If you have another yet to see it, I recommend you go out and check it out. It's really amazing. And uh the 10 artists, eight of them international did a fantastic job for us. So they're all branded Route 56. I think we had probably five to 700 people out there of the weekend already, so it's really amazing. So uh this is just a shout out to my colleagues for all the help they gave us and uh my team as well for all the work we went through last week. And uh I think we need to replace Dave Holden, but uh but we got it in, but the weather worked out. So I'd like to introduce you to uh Joseph and James from down to St. Germain who've been doing our visitor profile for us the last year, and they're here to present to you the uh final results. Thank you, sir. Welcome, fellas. Hey, thank you for having us. Uh again, my name is Joseph St. Germain, I'm the president of Downs St. Germain Research, means James Rendell, a project director who ran this project. Um I'll I'll go over just a little bit of method, just tell you what we did, uh give you some of the major major insights in terms of the metrics and things of that nature, understanding the value of tourism, get a little bit into the markets, and then I'm gonna pass it over to to James to really discuss some of your visitors or give you a sense of what the visitor profile is. Um, as a reminder, as we go through this, this study ran from April 2024 to March 2025. So if anything happened a couple weeks ago, not relevant here. So just wanted to get remind you as we go through that. Um this is a full report, so there the whole office the tourism team can use this uh as a reference. So you'll be I'll be skipping some slides as we go through. Um and then one other thing, if you have any other questions at any time, feel free to stop me. Um but I'm gonna start with the methodology. So just to give you a sense of this, over 2,000 surveys were done during that year. Um about 75 to 80 percent of the surveys were done via intercept, which means we had a we had people with iPads going through the survey as person was in the market, but we also had some that we distributed at events, like QR codes, um, whether it be at a hotel or things that things of that nature. And then we it we were done, it was done all across. So we were at the airport, we're at events, whether it be sports or non-sports, uh public areas like downtown, also racetrack, uh, MoCAN, and also uh George Washington Carver and a variety of attractions. So the goal there, ultimately the goal here is to make sure it's representative of all the visitors throughout the course of the year, but of course we're not gonna interview every single person who comes on the route. Um so let me just give you a breakdown of what tourism means to the Joplin. Um so by taking all this data that we collected together and we actually asked each person how much they spent while in the area, uh visitors to the area spent two over 290 million dollars in in in Joplin. I mean, that is just direct spend. That was what they put out, took cash out of their pockets or or you know, credit card, what have you. The total economic impact when you take into account like some of that money gets respent in in the area that the total economic impact of tourism to Joplin was over 408 million dollars during that 12-year span. So uh just to give you a sense of uh of what that is. Overall, it the the area welcomed over 1.1 million visitors to the area. Let me give you a little bit of a breakdown of that. Um, about about almost half of them were day trippers, folks coming for the day, passing through for a tour, things of that nature. Um a little bit over one in three were people who stayed in paid accommodations, largely hotels, but also folks staying in vacation rentals, things of that nature. And then finally, 15 percent were people who are visiting friends and rel relatives. Basically, they're coming to the area, they're staying with their friends and relatives. Um to give you and also to give you a sense of spend on that, even though day trippers are almost 50 percent, they they were about 16 percent of your spending.
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