Kansas City Council Business Session – KCFD Cultural Assessment Report – February 23, 2023
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Kansas City Council Business Session – KCFD Cultural Assessment Report – February 23, 2023
The Kansas City Council held a business session on February 23, 2023, at 8:15 PM, primarily to receive and discuss the Kansas City Fire Department Cultural Assessment Report. The report, commissioned after a 2020 Kansas City Star investigation, was presented by consultants Deborah Jarvis, Dr. Nozella Brown, and Dan Bay, along with Interim Fire Chief Ross and Chief Equity Officer Ladonna McCullough. Council members raised concerns about the lack of concrete action steps, barriers in the collective bargaining agreement (CBA), the effectiveness of zero-tolerance policies, and the need for measurable progress in diversity and accountability. The session concluded with a motion to go into closed session for personnel matters.
Consent Calendar
- Approval of the minutes from the business session of February 9, 2023. Motion passed by voice vote.
Public Comments & Testimony
- No public comments were formally recorded, but audience members were present.
Discussion Items
- Presentation of KCFD Cultural Assessment Report – Consultants summarized findings from 231 employee interviews (18.6% sample), noting a lack of shared mission, vision, and values; deep cultural issues; and systemic patterns of negative behavior. The report validated the 2020 Star investigation and emphasized the need for truth-telling, admitting mistakes, and listening respectfully.
- Intercultural Development Inventory (IDI) Results – Dr. Brown presented IDI results for fire management, union leadership, and DEI work groups, showing a wide range of intercultural orientations. Many members lacked the capacity to adapt to diverse perspectives, and targeted development was recommended.
- Recommendations Overview – Dan Bay outlined six pages of recommendations, stressing collaboration, employee engagement as architects of change, and sustained oversight. He cautioned that culture change is a marathon, not a sprint.
- Council Questions on Action Steps – Councilman Ellington criticized the report for containing only strategies, not specific, actionable steps (e.g., “develop a code of ethics” without prescribing content). Consultants acknowledged that detailed action plans must be created collaboratively by department members, with strong oversight.
- CBA Impediments – Councilwoman Robinson and others questioned how collective bargaining agreement provisions (e.g., seniority-based promotions, labor-management committees, investigation processes) hindered change. Chief Equity Officer McCullough noted that the CBA’s investigation rules are projected onto city EEO processes, limiting their effectiveness. Councilman Ellington pressed for action steps and questioned why the city had not already implemented recommendations from earlier stakeholder sessions.
- Zero Tolerance Policy – Councilwoman Barnes asked about enforcement. City Manager Platt stated that all reported incidents are acted upon, but victims and witnesses often do not report, a cultural issue requiring further work.
- Diversity and Hiring Data – Deputy Chief Gist reported that of 74 recent academy graduates (2021–2022), two-thirds were white in 2021 and 86% white in 2022. A new hiring vendor (NTN) produced an eligibility list with 57% white, 43% minority, and 10% female. Councilwoman Barnes requested detailed breakdowns by rank and leadership promotions (108 promotions from 2021–2023: 75% white, 19% black, 5% Hispanic; 81% male, 19% female).
- Gender‑Neutral Stations – City Manager Platt confirmed that stations 7 and 24 have been remodeled; stations 30 and 47 are next, with stations 34 and 44 to follow, all funded by capital improvement sales tax.
- Labor Relations and Next Steps – Councilwoman Robinson asked the city manager to report back within 30 days after discussions with unions on the five recommendations (A–G) regarding the labor management agreement. The manager agreed.
Key Outcomes
- The council received the KCFD Cultural Assessment Report and heard presentations from consultants and city staff.
- Council members directed the city manager to engage with unions on the report’s recommendations related to the CBA and to report back within 30 days.
- A motion to go into closed session under RSMo § 610.021(3) and (13) for personnel matters was approved by roll call vote (11–0). The council then adjourned to closed session.
Meeting Transcript
Oh, we got our break. All right. Welcome to business session. Our first item is approval of minutes for business session of February 9th. Is there a motion? So move. Second. So we move to second. All in favor indicate by saying aye. Aye. All opposed. Motion passes. Only reason I looked askew is because Councilman Fowler almost always moves. So I was late today. I'm sorry. Slow on the uptake. Our item today is Kansas City Fire Department Cultural Assessment Report. Assistant City Manager, if you grab the door for us, it's just a thing. All right. I believe we'll have an affirmative presentation. From whomever. Yeah, I'll kick it off. Just want to say thanks to the council uh for letting us present uh this uh where we've come from and where we're where we plan to go. This uh report that you're about to hear is one of the many ways that we're working to improve inclusivity and diversity and improve the culture and supportiveness that we provide to our employees uh across the city. I just want to go through some of the things that we've done uh in the last couple of years to take those very important steps, and we're gonna hear a little bit more about uh some of the pathway that we need to go from here. Uh so obviously we've hired the city's first ever chief equity officer. She's sitting here, Ladonna McCullough, and she's been a pivotal uh crucial part of our efforts and making sure we're moving in the right direction. Uh we're working on more training uh and professional development for leaders and managers. We've created a whole new EEO division within HR. We've doubled the staff there uh to handle complaints and issues. Uh we're requiring all of those complaints and issues to go through HR and EEO, which previously was not part of the process. Departments were handling this sort of thing on their own, and there was a lot less accountability as a result, and so we're improving that there. Uh but as I mentioned before, we've hired outside uh firms and and consultants to help us evaluate uh our effectiveness, and uh the Jarvis team who is here, and we're gonna hear from in a minute, uh, is one of those in doing third party assessments. Uh Chief uh Grunison is also gonna go through some of the things that uh we've done on the fire side specifically within the fire department to make sure that we're improving conditions, and Ladonna also is gonna uh sort of give an analysis of the next steps that we can and should take here. So I'll hand it off to Ladonna next. All right, good afternoon, Mr. Mayor, City Manager, and Council members. Um, as stated, I am Ladonna McCullough, the Chief Equity Officer for the City. Um I just want to open up with stating that this assessment was the result of um the three-part series from the Kansas City Star in December of 2020. Um, of that following that investigative report, um the city and the fire department at the time uh launched a plan that detailed six key points for addressing uh the issues of discrimination, race, and oppression within the department. Um those points included a full investigation of all events and issues detailed in the KC Star report, develop zero zero tolerance policy for discriminatory behaviors and actions, um begin diversity recruitment and retention efforts, fourth review all policies and procedures and compliance efforts. Um the fifth point was revisions of the fire department's disciplinary action procedures and protocols, and the last point in that commitment was for a um DEI officer position. So there some of these actions included multiple subpoints of activity to begin the process of transformative change within that department. Um I will say that from my um comparative analysis of of the work that has been done, um, I was able to identify that there were development of multiple DEI work groups, um, that they were engaging community partners in various DI initiatives across um the city. And um the self-assessment that has resulted in the report that um that we're here for today to discuss. So at this time, I know that Chief Ross um Gunderson would like to um provide insight into some of that work that took place following the um investigative report up until this time of this assessment. So I'll turn it over to him. Thank you, and good afternoon. So, as Ladonna mentioned in December 6th of 2020, the KCFD um since that time, the the Kansas City report, KCFD has worked diligently to address the claims of unfair treatment amongst its members. Our department has and continues to take these issues seriously.
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