City Council Business Session – November 30, 2023
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City Council Business Session – November 30, 2023
The Kansas City City Council held a business session on November 30, 2023, beginning at approximately 8:30 PM. The meeting opened with approval of the minutes from the November 9, 2023 business session, followed by a detailed presentation from the Aviation Department on the new terminal’s first nine months of operations, including performance during the Thanksgiving holiday. Council members asked questions and offered commendations.
Consent Calendar
- Approval of Minutes (November 9, 2023): Motion made, seconded, and unanimously approved by voice vote.
Presentation: New Terminal Operations Update
Aviation Director Melissa Cooper, Deputy Director Justin Meyer, and Jade Liska presented an overview of the new terminal’s performance since its March 2023 opening. Key points included:
- Traffic Management: The arrivals curb now has two dedicated lanes for private vehicles (1,400 linear feet) plus a separate commercial level for buses, taxis, shuttles, and ride-hail services. Over Thanksgiving, 46 traffic violations were issued for vehicles waiting or unattended. The worst traffic delay was 10 minutes during a brief 10 AM staffing gap on Tuesday, with an average delay of 5 minutes.
- Passenger Volumes: On November 26 (Sunday after Thanksgiving), 2,500 arriving seats were scheduled in one hour at 5 PM, equating to about 40 passengers per minute exiting on the curb. The busiest screening days (November 21 and 26) each saw over 20,000 passengers screened.
- Security Wait Times: Average TSA PreCheck wait was 1.9 minutes; standard screening averaged under 4 minutes. A snow event on November 25-26 caused maximum wait times up to 18 minutes.
- Custodial and Maintenance: The department is developing a dedicated cleaning schedule (e.g., floor cleaning on Tuesdays, Thursdays, Sundays) and working with the union. All travelators and moving walkways were at 100% operation during the holiday.
- Concessions: Sales per enplaned passenger increased from ~$6 in the old terminals to $11.50–$12.00. Concession performance varies by gate area; the A South node (international and non-signatory gates) sees lower traffic. The Kansas City Air Travel Experience (mock airplane) has a reservation system via flightkc.com, with high usage in summer and Saturdays.
- Customer Satisfaction: The department is establishing key performance indicators (KPIs) for each operating division by end of 2023. Informal feedback from travelers has been overwhelmingly positive, with many calling the terminal “our Kansas City” and feeling other airports are now inferior.
Discussion and Council Comments
Council members expressed strong support and offered praise:
- Councilmember Shaw asked about custodial schedules and customer satisfaction metrics. Director Cooper noted the department is creating a math-based staffing model and will implement KPIs by year-end.
- Councilmember Willett shared that students compared the terminal to the City Market. Councilmember Rogers thanked Deputy Director Meyer for a social media post about cleaning up trash, noting it inspired him to pick up litter.
- Councilmember Bunch reported overhearing out-of-town visitors praising the airport’s art and design. Councilmember Curls echoed positive feedback from visitors.
- Councilmember O'Neill commended the Aviation Department for quick responsiveness to initial parking and signage concerns. Several members noted the new terminal has become a point of pride for the city.
- Mayor Lucas and Councilmember O'Neill thanked the department and recognized the long-term vision of the council and staff.
Key Outcomes
- The minutes of November 9, 2023, were approved unanimously.
- The presentation was informational; no formal votes were taken on the new terminal operations.
- The department will continue to refine traffic management, custodial practices, and concession programming, with a focus on upcoming peak periods (winter, spring break) and preparation for 2026 events.
- The council expressed continued support and offered to assist with any resource needs.
Meeting Transcript
Welcome to business session. Our uh first item of business session is approval of minutes for business session of November 9th, 2023. Is there a motion? Oh moved. Second. We moved and seconded all in favor of improv uh approval of minutes. Yeah. All in favor. Aye. Aye. All opposed. Thank you. So he kept me moving. We will hold the presentation on ordinance 230625. I believe they're actually going to be coming to the Transportation Infrastructure and Operations Committee soon to start off the chat, so that will be held at least for one week. Giving us time for the fabulous Department of Aviation. New terminal operations. You got the press here and everything. Amazing. And they'll only say positive stuff, I'm sure. Good afternoon, Melissa Cooper, the new aviation director here with my colleagues. Jade Lisker with the Aviation Department. Justin Meyer, glad to be demoted. Excited to come and share what's going on in the terminal. And uh right after Thanksgiving, what happened, well, and what we're still working on, and so it's hard to believe in 2023. We opened nine months ago the new terminal, and so lots of lessons learned. Uh lots of heart has gone into the process, so we're here to tell you about it. Mayor, members of the city council, Jade Luska again with aviation. Uh we have a few slides to go over with you today. Um, what we were gonna present to TIO. Um, but we're great to have you be here today. Just to give you a little bit of history, again, uh Melissa said the lessons learned, the excitement going on. But just to take you back just a little bit uh where we were when we had terminals B and C. We really don't want to talk about that, but just to let you know during our peak demands and what the transport the uh passenger traffic was like was that it was mostly a one-curb uh layout where most of the public was look working on a one-curb system, but we did have six lanes of traffic that was mixed with all sorts of modes of transportation. So it had the buses, the taxes, the Ubers, the limos, the red bus, the blue bus, and we had about 1400 linear feet of curb. We had a cell phone lot near the uh police station that was in the middle of the the locations, and then as I mentioned, just uh a barrage of different locations where people can park and walk across uh all the lanes of transportation at the time. Um moving into the new terminal format, the arrivals curve. When we went through the whole process for the six years, we did a full traffic study. We analyzed terminals B and C's traffic patterns, we understood what we needed to put into the new facility as the departures level was now elevated and the arrivals level is down below on the arrivals and what we came up with. We reviewed it with our consultant teams, we analyzed the standards and the standard operating procedures. We looked and vetted it with our our uh uh commercial curb users, the space allocations, and really justified where they were on the curb. So, what you see out there today was uh very much a um working process for us to justify where they are in the curb. So the larger and wider curb um is where the buses are at because we're gonna have a more a larger passenger pickup and drop off with all of the transportation locations there, and then the smaller curb, which would be the third curve, where that's where we have the shuttles, we have the Ubers, the limos, um, and so there's the justification on where we place them on the curb based upon the most important need. And so we reviewed that and completed that, and that's what you see out there today. And just to give you uh another perspective, this is uh angle looking down through the current the uh arrivals level below the departures, and so we have two lanes of pickup now, and we have two lanes of through traffic, and with those two lanes gives us that same 1400 linear feet for a traffic pickup and then the drive-thru lanes. And again, this is just for private vehicles. This is nowhere, the buses will know be not be found in this location. The taxis or the limos are all in the commercial level, which I'll show you. But this is just for the private pickup. So we did transfer all other large modes of transportation off this location.
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