Well

you

want to go with your two rule?

Then you could just find out later if it's okay.

Uh uh I'm okay I'm okay with that if uh

I don't have any authority, I'm just

yeah, okay.

I'm just uh public right now.

You only have two board members, so

for

forgiveness rather than permission.

But um yeah, no, I would like to continue and just

the main item of business a presentation.

Yeah, uh plus no action on that, but there is action on the meeting calendar, so that's something we could postpone until next time.

Okay,

go ahead and get started, Ryan.

We'll do what we can.

Do

we have a motion to approve the minutes?

I'll second that motion.

Motion passes.

Um

just

a second here, and I will I'll just start talking and the slides.

Um so we're gonna keep it very uh high level and um you're very welcome to um ask questions throughout.

Don't don't feel like you're interrupting because make it conversational rather than holding questions till the end.

So you know, whatever pops into your head, just just thank you.

Just ask.

Um there is I have uh 53 pages of of data here, and so there's a lot of data that um we as library staff can use, but what we're gonna concentrate on today is um the data that we mined from the survey that is um statistically significant and um that in turn means that this is uh data that we can use to port flow and as well mentioned to our strategic play.

So we're not gonna get lost in the in the single or couple of uh qualitative uh uh comments uh on this we try to sort of um talk populations.

Um the purpose um of this survey uh really is not uh to be confused with a customer satisfaction survey.

That is something very different, and the county overall did that about a year ago, maybe

we can use this point, and if we

will remember the library ranked the highest, we uh never miss an opportunity to say this, but we rate uh the highest of I believe any division within the whole

utilities, you beat out utility.

Not only that, I believe we need out uh the fire department, which is uh completely unheard

of.

But

we did.

Um, and so we uh we already knew going into the survey that the library uh ranks in the high 90s in customer satisfaction survey.

So that was not what this survey was about.

The survey uh the purpose of the survey was really to identify gaps and and uh help us indicate and and determine our strategic direction.

Um the the scope of the survey um is really an exercise and restraint, and all surveys are because we're all inclined to want to ask really more questions as you know as survey takers.

Um when survey runs long, it helps um the risk of what we call survey abortion.

And I really didn't want that to happen.

So this was a very sort of concise survey.

Um the average survey taker took two minutes and 23 seconds to complete the survey, and that was because we designed it uh to use a lot of skip logic.

Um

so for those of you who took the survey, you'll remember that there was a lot of design that allowed you to say yes then more or no, then it skipped you on.

And it was a survey design that I was very set on using to make sure that we get a completion of this.

Um we went with the county um survey tool called Coco.

The reason we went with Coco was that um folks in Los Alamos County uh many people have already signed up so it's sort of taken one get every focal survey that is issued.

And so we already came with a a pretty good roster.

And so that was

really um.

We ended up having a response.

Over the course of just one month.

Um that took us to uh just squeaking over five percent of all library users, which was just enough to get us over that statistical threshold.

I would have liked that number to be higher.

Um, but it is uh enough uh for these results to be statistically valid uh valid and the sample