OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Ramsey County Board Workshop on HR Transformation - April 7, 2026

Board of Commissioners & AuthoritiesTuesday, April 7, 2026
BodyRamsey County, Minnesota
SessionBoard of Commissioners & Authorities
DateTuesday, April 7, 2026
StatusFILED
Video Record

STREAMING COPY IN PREPARATION — RECORDING AVAILABLE FROM THE ORIGINAL SOURCE

Transcript — Verbatim
0:08

Oh, they are HR rules.

0:11

Yeah.

0:12

Oh, no, she's pleased.

0:15

Kelly's in my county model.

0:21

Okay.

0:22

Geez.

0:23

Okay.

0:24

So we'll get started.

0:26

All right.

0:26

Welcome everybody to the Ramsey County Board Workshop.

0:29

Uh today's workshop will be a presentation on the human resources department transformation.

0:34

A look back and a look forward.

0:36

A courtesy reminder that this board workshop is recorded and it is live submitted on a Zoom webinar.

0:42

There will be no votes taken during this workshop.

0:45

Let's start with introduction of commissioners and presenters around the table and then the rest of the room.

0:51

I will start with me, uh Commissioner Tara Jevinsing, District One.

0:55

Hello, Mary Joe McGuire, Commissioner District Two.

0:58

Garrison McMurtry, Commissioner District Three.

1:01

Patience Ferguson, Chief HR Officer.

1:03

Michael Fisher from Fisher Consulting.

1:14

Oh.

1:14

Miranda Harrison, Deputy Director.

1:17

Division Director of Labor Relations.

1:21

Kristen Schultz, HR Deputy Director of Total Rewards.

1:25

Veronica Jackson, briefing health faculty administrator.

1:32

Andrew Kentony, HR identification.

1:35

Or is it my sorry or the development supervisor?

1:39

President Monthly is an accommodations manager.

2:01

Community services asset.

2:03

Excellent.

2:04

Today's workshop will provide an overview and status update of the Ramsey County Human Resources Department.

2:10

We will hear about where the department has been, what has been learned in the first eight months and a review of the HR roadmap of priorities.

2:18

I will now hand it off to our presenters to kick off the bookshelf.

2:22

Thank you very much, Commissioner Jefferson.

2:25

My name is Patrice Ferguson, and I just want to say it is a delight to have an opportunity to share what we've been doing in the HR function and to have some conversation.

2:36

And so what I'd like to do first of all is just talk a little bit about.

3:59

And coming back to Ramsey County, which is one of the most diverse counties in the state of Minnesota, and the innovation that has really happened in this county, and the belief and the power of community was what really drew me here.

4:16

I was excited to get back to the community groups and to use my skills and human resources to be that bridge between the community, the residents, and the wonderful employees, over 4,000 employees that we have here in Ramsey County.

4:31

And so I'm thankful.

4:34

I consider it an honor.

4:35

I consider it a privilege to be here.

4:37

And I'm hoping that what I do and what my team does really does add value to the residents, to the people in this organization, to the community and to the organizations and the wonderful employees that we serve.

4:50

I'd like to now just talk a little bit about what my impressions have been over the past several months as I've been here.

5:00

What has excited me was not only just the opportunity to be re-engaged in an organization whose values really embody the values that I believe and going to do and aspire to do every day.

5:11

What is really exciting me was the technology.

5:14

I remember the interview that I had when I heard that the county had committed to work day, and that excited me because I've been working in organizations where either they were in the process of looking at their technology or they were invited, they were using that technology.

5:31

And to hear that Ramsey County had made a dedicated commitment to that showed me that they were forward thinking, that they wanted efficiency and they wanted to move this organization to another level.

5:43

The other part that excited me was that there was a learning management system.

5:47

Very few public sector employers have a learning management system that allows us to be much more agile, create opportunities to develop learning in a different way.

5:59

And given the many, many buildings and the many different ways that Ramsey County works, to know that the county had developed and had made a commitment to a learning management system as a person who believes in learning and development, that just really spoke to my heart.

6:16

What surprised me, and this may sound very different as a surprise, but to know that you had taken the transaction and centralized it was a surprise.

6:27

When I worked at the city of Minneapolis, which has comparable numbers of employees, we struggled for years to try to get our transaction piece centralized because there was no controls in place and there wasn't a consistent way of trying to get those transactions.

6:43

And knowing that the Ramsey County had made that commitment to really centralize that transaction piece spoke to the reasons, one of the reasons why I came here.

6:56

And it's really going to be important as we move toward workday.

7:00

So we are doing some process improvements, which you'll hear a little bit about later.

7:04

But to know that you're one of the few organizations within the state that is centralized that function, that took a great deal of effort, a lot of commitment, and a lot of support.

7:15

Having said all that, what concerned me as I peeled back the layers, if you will, was the turnover in leadership and human resources, which I'm not saying anything that nobody, no, none of you and I know about.

7:27

It didn't scare me, but it was very surprising.

7:31

And so we're going to talk a little bit about that later.

7:34

But but one of the reasons why that when I think about the, I'm going to now talk a little bit about that, that because that leads into the look back of the HR function.

Discussion Breakdown — Share of Meeting
Personnel Matters█████████████████████████████████████████████77%
Community Engagement████6%
Procedural██4%
Workforce Development██4%
Racial Equity██4%
Technology and Innovation2%
Public Engagement2%
Public Safety1%
Summary of Proceedings

Ramsey County Board Workshop on HR Transformation - April 7, 2026

The Ramsey County Board held a workshop on April 7, 2026, focused on the Human Resources Department's transformation. Presenters included Chief HR Officer Patience Ferguson and consultant Michael Fisher. No votes were taken. The workshop reviewed the department's recent history, findings from an eight-month assessment, and a forward-looking roadmap.

Presentation Findings

  • Patience Ferguson highlighted that 82% of Ramsey County's workforce is Generation X or Millennials, with 3,000 of 4,000 employees union-represented. She noted significant HR leadership turnover as a systemic challenge and emphasized the need for consistent leadership and a stable foundation.
  • Michael Fisher presented six key findings from interviews with over 80 stakeholders: (1) establishing a clear compass for HR, (2) aligning HR structure with county evolution, (3) improving service delivery and documentation (e.g., talent acquisition), (4) enhancing communication and trust, (5) filling gaps in core processes, and (6) leveraging the existing strong and dedicated HR staff.
  • Ferguson reported that HR leadership has developed a purpose statement, operating norms, and guiding principles (operational excellence, people first, accountability, partnership, growth, one Ramsey). Key hires include a Deputy Director of Total Rewards (Kristen Schultz) and a Division Director of Labor Relations (Lamanda Harrison); a Director of Talent and Workforce Development is being recruited.
  • Data analysis revealed concern about probation failure rates and turnover, especially among employees of color. Ferguson stated that data-driven decisions will guide future actions, with deeper analysis underway.

Discussion Items

  • Commissioner McMurtry asked about the reasons behind HR leadership turnover. Fisher noted that interviewees emphasized the need for consistent leadership and support from the county executive; specific departure reasons were not commonly cited.
  • Commissioner Moran stressed the importance of protocols and procedures to ensure consistent employee experience, building trust. Ferguson agreed, noting ongoing monthly meetings with the Sheriff's Department and County Attorney's Office to address trust issues.
  • Commissioner Xiong raised turnover disparities among employees of color and asked about talent acquisition and workplace culture. Ferguson confirmed these are priorities and that data on probation failures are being analyzed to identify root causes.
  • Commissioner McMurtry (further) discussed the balance between organizational change and employee resistance. Ferguson outlined plans for all-staff meetings, team-level conversations, and clear expectations to manage resistance through communication and accountability.
  • Commissioner Moran (further) shared an example of delays in community partner payments, asking if HR should lead process standardization. County Manager Becker clarified that payment processes fall under finance, but HR can help set expectations for cross-department consistency.
  • Commissioner Jevning (Chair) summed up key themes: need for stable HR leadership, structural evolution, consistent service standards, improved communication, filling process gaps, and building on strong staff.

Key Outcomes

  • No formal votes or resolutions were taken.
  • Upcoming workshops: June on HR strategic priorities, fall on total rewards, and a future labor relations session.
  • HR will launch a series of people-leader essential learning sessions (micro-learnings) and strengthen employee resource groups with executive sponsorship.
  • Workday implementation (Project North Star) continues, with HR staff serving as subject matter experts.
  • HR leadership will finalize and roll out departmental goals under four pillars (operational excellence, future-ready, data-informed, alignment/fiscal stewardship) by mid-2026.
  • The board and county manager acknowledged the need for consistent leadership support and pledged to hold themselves accountable to enable HR transformation.

Note: The workshop concluded with a reminder of the broader political climate, but no further action was taken on that topic.

Meeting Transcript

Oh, they are HR rules. Yeah. Oh, no, she's pleased. Kelly's in my county model. Okay. Geez. Okay. So we'll get started. All right. Welcome everybody to the Ramsey County Board Workshop. Uh today's workshop will be a presentation on the human resources department transformation. A look back and a look forward. A courtesy reminder that this board workshop is recorded and it is live submitted on a Zoom webinar. There will be no votes taken during this workshop. Let's start with introduction of commissioners and presenters around the table and then the rest of the room. I will start with me, uh Commissioner Tara Jevinsing, District One. Hello, Mary Joe McGuire, Commissioner District Two. Garrison McMurtry, Commissioner District Three. Patience Ferguson, Chief HR Officer. Michael Fisher from Fisher Consulting. Oh. Miranda Harrison, Deputy Director. Division Director of Labor Relations. Kristen Schultz, HR Deputy Director of Total Rewards. Veronica Jackson, briefing health faculty administrator. Andrew Kentony, HR identification. Or is it my sorry or the development supervisor? President Monthly is an accommodations manager. Community services asset. Excellent. Today's workshop will provide an overview and status update of the Ramsey County Human Resources Department. We will hear about where the department has been, what has been learned in the first eight months and a review of the HR roadmap of priorities. I will now hand it off to our presenters to kick off the bookshelf. Thank you very much, Commissioner Jefferson. My name is Patrice Ferguson, and I just want to say it is a delight to have an opportunity to share what we've been doing in the HR function and to have some conversation. And so what I'd like to do first of all is just talk a little bit about. And coming back to Ramsey County, which is one of the most diverse counties in the state of Minnesota, and the innovation that has really happened in this county, and the belief and the power of community was what really drew me here. I was excited to get back to the community groups and to use my skills and human resources to be that bridge between the community, the residents, and the wonderful employees, over 4,000 employees that we have here in Ramsey County. And so I'm thankful. I consider it an honor. I consider it a privilege to be here. And I'm hoping that what I do and what my team does really does add value to the residents, to the people in this organization, to the community and to the organizations and the wonderful employees that we serve. I'd like to now just talk a little bit about what my impressions have been over the past several months as I've been here. What has excited me was not only just the opportunity to be re-engaged in an organization whose values really embody the values that I believe and going to do and aspire to do every day. What is really exciting me was the technology. I remember the interview that I had when I heard that the county had committed to work day, and that excited me because I've been working in organizations where either they were in the process of looking at their technology or they were invited, they were using that technology. And to hear that Ramsey County had made a dedicated commitment to that showed me that they were forward thinking, that they wanted efficiency and they wanted to move this organization to another level. The other part that excited me was that there was a learning management system. Very few public sector employers have a learning management system that allows us to be much more agile, create opportunities to develop learning in a different way. And given the many, many buildings and the many different ways that Ramsey County works, to know that the county had developed and had made a commitment to a learning management system as a person who believes in learning and development, that just really spoke to my heart.

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