The City of Redmond City Council held a study session on Tuesday, September 8, 2026, beginning at 7:06 p.m. (agenda time 7:00 p.m.) at Redmond City Hall. All council members attended; Councilmember Vivek Prakriya participated remotely. The agenda covered a proposed new development services department, preparation for the 2027 state legislative session, the 2027–2032 Capital Investment Program (CIP), and council talk time. The council voted to extend the meeting by 15 minutes, to 10:45 p.m., to complete the scheduled items.
This is a Redmond City Council study session held on Tuesday, September 8th, 2026, commencing at 7.06 p.m. All council members are in attendance with one council member remotely. Councilmember Procrea is remote today. There are four items on the agenda tonight, and Mayor Bernie is in attendance. There are four items on the agenda tonight. The creation of a new department to support development service functions, preparation for the 2027 legislative session, 2027-2032 capital improvement review, and council talk time. The plan for this evening is to take a brief recess before we get into the capital improvement program. That'll give chance for staff to get settled and for everyone to have a little bit of a break. And then that item will be facilitated by our budget chair, Councilmember Kritzer. So with that, we'll get started. The first item on the agenda tonight is the creation of a new department to support development services functions. We will have Jason Lynch, the interim co-director of planning and community development. Kick us off with this item. Welcome, Jason. Thank you. And I'm actually going to kick this off. Um, hi, I'm the mayor. I'm Mayor Bernie. I failed to share that. I didn't say that in the screen. Sorry about that. Um I'm gonna kick this off for all of you tonight. Um, I'm really excited. Today we're presenting the plan for a new department in the city, and it the reason we're calling it the new department is because it's not named yet. So uh new department in the city is the culmination of a long line of decisions and evaluations that the city has undergone from Redmond 2050, our housing action plan, state permit timeline legislation, feedback from the development business and housing communities, uh matrix report that the council has received, as well as uh staff feedback. Our goal is to ensure that we are supporting building that meets our comp plan goals in such a way that reduces time and increases affordability and maintains our high standards. It also allows our staff to do their best work. This new department will help us meet those goals. It encompasses development services, capital construction, inspections, real property, development engineering, code enforcement, and I'm certain I forgot a few other things, but everything pulled together is to ensure that we're able to meet our 2050 comprehensive goals in the manner that our community deserves. And with that, I'm going to turn it over to Jason Lynch, who will go through the proposal. Thank you, Mayor. Good evening, council. Uh some of the background and contributing factors, um, some of the supporting factors are one Redmond, uh, master builders, contractors, our residents, uh the matrix report, which had 76 recommendations, uh, lessons learned from previous organizations, uh, over two decades of staff and management experience. So tonight we'll be covering current state, study matrix, future state, proposed organizational chart, the financial strategy, the implementation strategy, and next steps. Under current state, Redmond is already a foundation of a one-stop shop that models that most cities are trying to model and are still trying to create. The city has already transitioned away from paper and implemented online permitting capabilities through the Redmond electronic portal system and our intergov system, which is our online tracking system. Online applications, online permit submittal inspection requests, electronic payments, shared permit records, excuse me. Staff conducts thorough reviews with high technical quality, resulting in strong code compliance across disciplines. Part of the areas for improvement, lack of load unified leadership, resulting in siloed departments, poor collaboration, unclear authority, duplication between development engineering and public works, escalations of issues to executive leadership that should have been resolved at lower levels. The matrix is also identified that we have limited SOPs and consistent intake practices, different workflows between disciplines, and consistent use of technology, unclear roles and responsibilities. While we've gone uh paperless, we still have major issues on how systems are being specifically uh updated, excessive manual work, lack of automation, different workflows between departments. The existing core structure within development services is plan submittal and compliance, land use and zoning, building plumbing, mechanical, electrical and fire plan review, civil construction, inspection, building trades, code enforcement and construction utilities. That is the existing core structure. Under the matrix report implementation themes, there are six primary categories that the matrix study identified. One is leadership and accountability, creating a single accountable development services organization operating with a shared mission and consistent expectations. Secondly, workforce development, developing a highly trained resilient workforce capable of delivering consistent predictability and development review. Third, technical modernization, creating a fully integrated technology enabled development review platform. Four, process improvement, improving efficiencies, consistencies, predictability, and regulatory compliance. Five, customer experience, providing and customer focused development services experience. Six, organizational realignment, aligning staff and organizational structure with service deliverable needs.