About consent agenda.

Okay.

Ready?

You ready?

I'm

ready.

All right.

Good evening, everyone.

I'm now called to order the Richland Hills City Council work session of Monday, May 11, 2026 at 5.35 p.m.

We'll start tonight with item A.

Flash float flash vote citizen survey tool.

Jason, would you like to present this?

Sure.

Yes,

sir.

Can I get the mouse?

Thank you.

Thank you, sir.

All right.

So tonight we have we're going to present you and I this item, it's called Flash Vote, which is a citizen survey tool, because you may get questions here in the next couple weeks when we deploy this.

Landon, our communications manager is going to be kind of supervising this project.

And we just want you to be armed with what it is in case people ask you what is flash vote, why are they calling me or why are they knocking on my door?

So we'll just kind of go through this and Landon's here if you have any specific questions of how this could get implemented.

But it's really a community, a community engagement tool for the city.

Typically, what happens when we're trying to get engagement, we've talked about this before, but we can go knock on your door, we can send you a water bill, insert in your water bill, we send you a newsletter.

But it's it's sometimes challenging to communicate with whether it's the resident community or the businesses that are in the community.

And this tool is uh proven with other cities that have used it to help bring in more respondents, and then also the timeliness of responses.

So we're not waiting for months to get feedback on things.

This can be very useful for as we go through the budget process so you can get immediate uh resident feedback as part of our work workshops.

If people can't make it to the actual meetings, this will be a tool that they can you know uh submit their information by text message uh to get responses back.

Um so it's very very robust in that sense.

Uh the we're what we're talking about are very short surveys.

So traditionally you see a citizen survey, it may take you an hour to complete or somewhere around there with a hundred questions or more.

These are short surveys, so it's three to five questions.

Uh it's not going to take you more than a minute, and that's to help get the responses specifically targeted for those things that we're asking for.

For instance, what restaurant do you want to see in Richmond Hills?

If you could pick any restaurant, the data we would get back is something that we can immediately send to the broker community for that specific question.

Um I think we mentioned this at the last meeting, but uh when we can reach out and show we've got resident backing on some of the survey responses.

It's a little more impactful to the broker or developer community, but it's also for our own departments as we're trying to be responsive to what the citizens are telling us are important, and you as counsel for getting uh legislative uh feedback from the residents on how you are legislating the city.

So

what one of the things on the multiple channels, the way the survey will come out, um they'll be able to do decide and

uh

participate by email, text message, or phone.

Um they'll actually be the company that will put this together, will actually go out and recruit the um respondents.

So they'll ask people that you come join this program and they'll ask them at that point in time do you want to do these surveys by email, text message, or phone, and then that's how they'll deploy it to those individual folks.

Um

you can see that uh

you

know we're we are keeping confidential confidentiality on the respondents so that we can get the honest feedback, but we'll have those responses documented future purposes.

Um

so this is kind of how it works.

Uh we'll select the topic, and this is where we'll come to you in a workshop and ask you to kind of help refine what that topic is or how it's framed.

Um flash vote will put together the um the actual wording and send it out.

Residents will respond back, the city gets the results, and then we can come back immediately at the next meeting and share share with you what those results are.

So it's very timely as opposed to again how we used to have to wait for months before we could get survey data.

Um this is particularly important as we get into the CIP and the budget process going into fiscal year 27.

You know, there's a panel, so like I said, when they go out and recruit these um people, they're coming up with kind of a standing panel of enrolled residents or businesses that are voluntarily signing up.

We'll be able to ask them, and the way that we'll put out the recruitment is based on some of the topics, economic development, public safety, budget, finance, CIP infrastructure, and then have those panels kind of dedicated to respond to the various surveys.

So we can do up to is it six or six surveys a year as part of the package that we have and can up that if we wanted to.

If we see the results and are like, hey, this is great, let's continue using this for some other things.