OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

San Diego Audit Committee Meeting - April 8, 2015

Audit CommitteeWednesday, April 8, 2015
BodySan Diego, California
SessionAudit Committee
DateWednesday, April 8, 2015
StatusFILED
Video Record

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Transcript — Verbatim
3:20

All right, good morning, everybody.

3:23

Guess we should get this show underway.

3:26

Welcome to the Wednesday, April 8th meeting of the audit committee.

3:29

Start with the roll call.

3:31

Looks like we have no council members up at this point.

3:37

Carly Schreiner is here.

3:39

Tom Hebrink and Ricardo, our committee members.

3:43

Lisa Byrne from IBA is here.

3:49

Tracy McGrainer from Mary's office, thank you.

3:52

And of course, can't forget Jack Stra committee consultant.

3:55

So welcome everybody.

4:08

Do we have any non-agenda public comment today?

4:11

See none.

4:12

Any requests for continuances from any of the members.

4:16

See none there, we'll go right into it.

4:18

See, we don't waste time at this committee.

4:21

We take care of business.

4:36

Since we've last met, we've issued two audit-related products.

4:40

One includes the public right-of-way maintenance audits will be heard later today.

4:44

In addition, we've also issued the third quarter hotline report for fiscal year two thousand fifteen, which will also be heard today.

4:55

This includes a citywide contract oversight audit.

5:00

We have an exit conference scheduled for tomorrow, excuse me, Thursday, April 9th.

5:03

In addition, we have our fire lifeguard services.

5:07

And we should be issuing that audit to the department this week for establishing the exit conference process.

5:14

Then finally, we're also beginning to write the real estate assets airport division audit.

5:20

In terms of audits in progress, we have several audits that are in the field work or beginning stages.

5:26

This includes the citywide other special funds audit, the annual mission-based fund audit for fiscal year 2014, the city's fiscal sustainability and financial condition, business approvement districts, neighborhood code compliance, and also beginning the San Diego Police Department property evidence room and inventory audit.

5:46

In addition, we have four audits that are on the work plan that have not commenced.

5:50

This includes the public utilities overhead rates audit, annual central storage audit for fiscal year 2015, and then Development Services Department's entitlements audit and also the General Services Fleet Services Audit.

6:03

Just to note the last two audits we've been asked by the administration that we can consider delaying the start of those audits, and which we agreed to later this summer.

6:13

In addition, also at least finally we'd like to bring to the committee's attention that the association of local government auditors has an annual competition where audit organizations submit reports to be judged.

6:26

I was informed that the audit that we submitted this year was selected as a top audit, which is the Environmental Services Department's waste reduction recycling program audit, which has got the top price, which makes five consecutive um awards that we won.

6:41

So the staff did a great job in that report.

6:46

Well, congratulations on the award, and I know your staff always does a wonderful job, and we enjoy all the reports that come before us are very professional, so it's no surprise to me that you guys are going to be getting the accolades that you deserve.

7:00

So thank you very much for the report.

7:03

Now we'll go on to item number two, which is in discussion agenda, report from the city auditor.

7:08

Um regarding public right-of-way maintenance activities.

7:12

Looking forward to this map.

7:20

Thank you, Chair Sherman.

7:22

Good morning, everyone.

7:23

Kyle Elser, Assistant City Auditor.

7:25

And we'd like to present to you our performance audit of the citywide public right-of-way maintenance.

7:31

Uh with me is the audit team that worked on this project, Annie Hunau and Luis Brisinho.

7:37

Um Matt Helm was the project manager for this audit, but unfortunately he couldn't be here today.

7:44

Uh before we begin, we'd like to thank uh all the departments provided information for this report, especially environmental services, public utilities, and transportation and stormwater department.

7:56

And we'd also like to thank Luth Research for assisting us with the survey for this audit.

8:02

So this audit was uh requested by Chair Sherman, and initially our um our review was focused on operational efficiency.

8:12

However, we quickly determined that the um the intake process for service requests was a major issue, and so we focused on that for this audit.

8:22

However, in the future, we do plan on doing additional audit work on um ways to improve operational efficiency for the public right-of-way maintenance.

8:33

Um now I'd like to turn it over to Luis, who will talk about uh background information, and Andy will walk you through the findings and recommendations.

8:44

Thank you.

8:45

Well, the City of San Diego's public right-of-way is essentially the space reserved for transportation, which includes streets, alleys, sidewalks, and bikeways.

8:53

Within the right-of-way, the city owns and maintains hundreds of thousands of assets that make up a large portion of the city's infrastructure.

8:59

For example, as noted in the table, the city is responsible for about 2800 miles of streets.

9:03

So you can imagine the number and variety of other right-of-way assets that go along with that.

9:07

Things like street lights, traffic signals, trees, water and sewer lines, and storm drains are all part of it.

9:12

The right-of-way and its related assets are a very important part of city life, and maintaining that infrastructure is essential to economic vitality, public safety, environmental health, and the everyday quality of life for residents and visitors.

9:23

Proper maintenance of assets in the right-of-way produces many benefits in these areas.

9:28

To achieve these benefits, the city conducts many different maintenance activities in the right-of-way.

9:32

The pictures on this slide highlight some of those activities, things like tree maintenance, sidewalk repair, and illegal dumping abatement.

Discussion Breakdown — Share of Meeting
Public Services██████████████████████22%
Audit Follow-up███████████████15%
Procedural█████████████13%
Fraud Prevention████████████12%
Public Comment███████████11%
Budget███████████11%
Deferred Maintenance█████████9%
Customer Service███████7%
Summary of Proceedings

San Diego Audit Committee Meeting - April 8, 2015

The Audit Committee of the City of San Diego met on April 8, 2015, at 9:00 AM (presumed) to receive audit updates, discuss a performance audit on public right-of-way maintenance, review the fraud hotline quarterly report, and review the fiscal year 2014 single audit. The committee also convened in closed session to evaluate the City Auditor's performance. All votes passed unanimously.

Audit Update and Work Plan (Item 1)

  • Chair Sherman outlined recent audit products: a public right-of-way maintenance audit (discussed later) and the third-quarter fraud hotline report. Audits in progress include citywide other special funds, fiscal sustainability, business improvement districts, neighborhood code compliance, and a San Diego Police Department property evidence room audit. Four audits on the work plan have not commenced. The committee was informed that the Environmental Services Department's waste reduction recycling program audit won a top award from the Association of Local Government Auditors.

Public Right-of-Way Maintenance Audit (Item 2)

  • Assistant City Auditor Kyle Elser presented the audit, conducted by Annie Hunau, Luis Brisinho, and Matt Helm. The city relies on customer service requests for a significant portion of right-of-way maintenance: in FY 2014, 34% of trees trimmed, 56% of pothole repairs, and 75% of streetlight repairs were in response to customer requests. Customer service requests accounted for 55,000 (35%) of the 155,000 requests received by the three responsible departments (Environmental Services, Public Utilities, Transportation & Stormwater). A survey of 677 recent customers found a 63% satisfaction rate. Only 11% of customers who called already knew where to call; 80% report needs once a year or less. The audit recommended centralizing customer service into a 311 system—16 of the 20 largest U.S. cities have done so. Implementation would cost an estimated $3–5 million in startup and $3–5 million annually, with a roughly three-year timeline. The administration (COO Scott Chadwick) agreed with the recommendations and noted the mayor will propose a program manager in the FY16 budget. Committee members discussed the need to address the city's $4 billion deferred maintenance backlog alongside the new system. A motion to accept the report and forward it to the Infrastructure Committee passed unanimously.

Fraud Hotline Quarterly Report (Item 3)

  • Fraud Investigator Andy Horita reported that in the third quarter of FY 2015, 21 complaints were received: 8 assigned to the City Auditor, 10 to departments, and 3 outside purview. During the quarter, 22 of 35 active cases were closed, leaving 13 open. Five corrective actions were taken: substantiated allegations of employees sleeping on duty, displaying offensive posters, inappropriate demeanor with a resident, conflict of interest by a non‑city official, and abuse of parking privileges. An update on a prior case: a former city employee was arrested, pled guilty to grand theft, and was sentenced to three years probation, 365 days work furlough, and ordered to pay $161,686 in restitution. The committee accepted the report unanimously.

Single Audit for Fiscal Year 2014 (Item 4)

  • Kevin Starkey (MGO) presented the single audit results. The city expended $53.1 million in federal awards; five major programs were tested ($28 million, 52.8%): Economic Adjustment Assistance, Equitable Sharing, Highway Planning and Construction, Capitalization Grants, and Homeland Security Grant. No current‑year findings were reported. Two prior‑year material weaknesses (improper reporting of disaster grant expenditures and an equitable sharing compliance issue) were remeditated. The city remains classified as a high‑risk entity due to late audit submission in 2013; if results continue to improve, the city could be deemed low risk in 2016. The committee accepted the report and forwarded it to the City Council unanimously.

Closed Session

  • The committee convened in closed session to evaluate the performance of the City Auditor under Government Code section 54957(b). No reportable actions were taken in open session.

Key Outcomes

  • The public right-of-way maintenance audit was accepted and forwarded to the Infrastructure Committee with a directive to consider the deferred maintenance backlog in conjunction with 311 implementation.
  • The fraud hotline quarterly report was accepted without changes.
  • The fiscal year 2014 single audit report was accepted and forwarded to the City Council.
  • The committee noted the administration's commitment to begin planning for a 311 system with a program manager in FY16.
  • All motions passed unanimously.

Meeting Transcript

All right, good morning, everybody. Guess we should get this show underway. Welcome to the Wednesday, April 8th meeting of the audit committee. Start with the roll call. Looks like we have no council members up at this point. Carly Schreiner is here. Tom Hebrink and Ricardo, our committee members. Lisa Byrne from IBA is here. Tracy McGrainer from Mary's office, thank you. And of course, can't forget Jack Stra committee consultant. So welcome everybody. Do we have any non-agenda public comment today? See none. Any requests for continuances from any of the members. See none there, we'll go right into it. See, we don't waste time at this committee. We take care of business. Since we've last met, we've issued two audit-related products. One includes the public right-of-way maintenance audits will be heard later today. In addition, we've also issued the third quarter hotline report for fiscal year two thousand fifteen, which will also be heard today. This includes a citywide contract oversight audit. We have an exit conference scheduled for tomorrow, excuse me, Thursday, April 9th. In addition, we have our fire lifeguard services. And we should be issuing that audit to the department this week for establishing the exit conference process. Then finally, we're also beginning to write the real estate assets airport division audit. In terms of audits in progress, we have several audits that are in the field work or beginning stages. This includes the citywide other special funds audit, the annual mission-based fund audit for fiscal year 2014, the city's fiscal sustainability and financial condition, business approvement districts, neighborhood code compliance, and also beginning the San Diego Police Department property evidence room and inventory audit. In addition, we have four audits that are on the work plan that have not commenced. This includes the public utilities overhead rates audit, annual central storage audit for fiscal year 2015, and then Development Services Department's entitlements audit and also the General Services Fleet Services Audit. Just to note the last two audits we've been asked by the administration that we can consider delaying the start of those audits, and which we agreed to later this summer. In addition, also at least finally we'd like to bring to the committee's attention that the association of local government auditors has an annual competition where audit organizations submit reports to be judged. I was informed that the audit that we submitted this year was selected as a top audit, which is the Environmental Services Department's waste reduction recycling program audit, which has got the top price, which makes five consecutive um awards that we won. So the staff did a great job in that report. Well, congratulations on the award, and I know your staff always does a wonderful job, and we enjoy all the reports that come before us are very professional, so it's no surprise to me that you guys are going to be getting the accolades that you deserve. So thank you very much for the report. Now we'll go on to item number two, which is in discussion agenda, report from the city auditor. Um regarding public right-of-way maintenance activities. Looking forward to this map. Thank you, Chair Sherman. Good morning, everyone. Kyle Elser, Assistant City Auditor. And we'd like to present to you our performance audit of the citywide public right-of-way maintenance. Uh with me is the audit team that worked on this project, Annie Hunau and Luis Brisinho. Um Matt Helm was the project manager for this audit, but unfortunately he couldn't be here today. Uh before we begin, we'd like to thank uh all the departments provided information for this report, especially environmental services, public utilities, and transportation and stormwater department. And we'd also like to thank Luth Research for assisting us with the survey for this audit. So this audit was uh requested by Chair Sherman, and initially our um our review was focused on operational efficiency. However, we quickly determined that the um the intake process for service requests was a major issue, and so we focused on that for this audit. However, in the future, we do plan on doing additional audit work on um ways to improve operational efficiency for the public right-of-way maintenance. Um now I'd like to turn it over to Luis, who will talk about uh background information, and Andy will walk you through the findings and recommendations.

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