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Record of Proceedings

Watauga City Council Workshop Meeting - August 24, 2026

City Council — Monday, August 24, 2026
BodyWatauga, Texas
SessionCity Council
DateMonday, August 24, 2026
StatusFILED
Video Record
0:00 / 33:44

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it

Speaker numbers apply only to this recording.

Unassigned speaker

0:16

I

Speaker 1

0:16

call it order to retard a city council workshop meeting Monday, August 24th, 2026, City Hall Council Chambers at 5 30 p.m.

0:25

First item of business is roll call.

0:28

Please one.

Unassigned speaker

0:36

Yes, sir.

Speaker 1

0:37

Page two isn't without notice.

0:39

We've three.

0:44

Andrew Neal, present.

0:46

Read five.

Speaker 2

0:48

Stephen Welch, present.

Speaker 1

0:50

Play six.

0:52

Mark

Speaker 3

0:52

Taylor

Speaker 1

0:53

present.

0:54

Place seven.

0:56

Jan Hill present.

0:58

And Mare Artman are present.

1:01

Any requests for public comment, Ms.

1:03

Ross?

1:04

Yes,

Unassigned speaker

1:04

sir.

Unassigned speaker

1:06

All

Speaker 1

1:06

right, moving on.

1:08

Presentations, item number one presentation on the eye-on water consumer engagement tool.

1:13

Ms.

1:13

Calvert.

Speaker 4

1:14

Good evening, everyone.

1:16

We're gonna just do a do a quick um preview of AMI again, just to refresh everybody's memory.

1:28

So the purpose of the automatic uh meter infrastructure is to um make sure that our usage information is available at billing.

1:42

We also want to make sure that we can catch leaks as they're happening so that they don't prolong and cause higher bills.

1:52

We want to give our customers an opportunity to monitor monitor their accounts on a daily basis.

1:57

And we wanted to reduce, we want to take advantage of technology and reduce manual reads, which also is prone to human error.

2:08

Um so the AMI is a cellular transmission of meter data.

2:12

Each again, each unit has a new register and endpoints on it that send a cellular signal several times throughout the day.

2:22

So there's more timely water usage information.

2:24

They customers can log in, they can see it, um updated several times throughout the day.

2:30

And again, there's early identification of unusual consumption.

2:34

It also helps us uh with more tools for water loss investigation.

2:41

So our approach to this new investment, we have historically used badger meters for more than 20 years.

2:48

Um we did not replace, do a full complete replacement of the meters.

2:53

We did a retrofit where we took our current meters that are still in good working condition and we just retrofitted them with that register and that endpoint.

Unassigned speaker

3:02

Uh so I believe the debt service was that we um went out, we assumed the project was going to be about 3.6 million dollars, and by retrofitting, the overall cost ended up being about 1.9 million dollars.

Speaker 4

3:16

That included the materials and the labor to retrofit the meters.

Unassigned speaker

3:24

So

Speaker 4

3:24

what AMI gives us, again it gives us more information, earlier action, and less waste.

3:29

The customers can view their usage online, they can see it by day, by hour, they can see any changes, so they can see if maybe they left the water faucet on outside, do they have a dripping faucet, things like that?

3:42

They can also set usage alerts so that if they choose not to look at it all the time, they can get a notification that tells them there might be a possible leak.

3:59

Versus us just saying, well, that's what the read says, and it gives customers more control over their consumption.

4:07

You know, they can look at their bill and say, oh, during this time we use too much, we use a lot of water, we can alter our habits and reduce that usage.

4:17

For the city, it gives us remote meter information.

4:20

We don't have to go out into the field every time.

4:22

We can log into the uh beacon system and see it in real time and then deploy our crew where we need them to go.

4:31

Um it's better leak investigation, it improves our water loss analysis, and again reduces the need for manual reads.

4:40

Now, if the endpoints are not reading, we do send a tech out to do a manual read.

4:49

So right now, or at the time I did this presentation, we had 99% of meters reading, and we had 172 eye-on water members, and this is just a screenshot of what they will show you on their dashboard that they can see how many endpoints are actually reading.

Unassigned speaker

5:06

So some of the common questions we get, you know, can the city push a button and turn everybody's water off?

Speaker 4

5:13

We do not have that option.

5:21

I want to say it was around five to six million dollars.

5:25

It doesn't change how water consumption is measured.

5:29

Is this water still flowing through the same meter?

Discussion Breakdown — Share of Meeting
Technology and Innovation████████████████████████████████████████████44%
Strategic Planning██████████████████████22%
Water And Wastewater Management███████████████████19%
Procedural████████████12%
Parks and Recreation███3%
Summary of Proceedings

Watauga City Council Workshop Meeting - August 24, 2026

The Watauga City Council held a workshop meeting on Monday, August 24, 2026, at City Hall. The meeting was called to order at 5:30 PM and adjourned at 6:03 PM. The workshop featured two presentations: a detailed overview of the new Eye on Water consumer portal tied to the Advanced Metering Infrastructure (AMI) project, and an update on the city's draft Strategic Plan. No formal votes were taken during the workshop.

Discussion Items

Eye on Water / Advanced Metering Infrastructure (AMI) Presentation

  • Finance Director Jennifer Calvert presented the AMI system. The city retrofitted existing water meters with new registers and cellular endpoints at a cost of approximately $1.9 million, significantly less than the initial $3.6 million estimate.
  • 99% of meters are currently transmitting. The system provides near real-time usage data and leak detection capabilities. 190 residents have signed up for the Eye on Water portal.
  • Staff (Brian and Morgan) demonstrated the back-end Beacon system, which pinpoints leaks and allows staff to generate work orders and send customer notifications. Since late June, staff has been hand-delivering personalized leak notices to residents.
  • Councilman Mark Taylor shared a personal account of discovering a long-running leak (associated with aging Quest plumbing) through the system. He expressed full support for the tool but advocated for more proactive, direct outreach to residents with detected leaks rather than relying solely on mailed letters or waiting for resident enrollment.
  • Council discussed the relatively low adoption rate of 190 users. Staff outlined plans to increase adoption through future email blasts and in-person events at the library and senior center.
  • On damaged endpoints, staff confirmed the cost of repair or replacement is passed along to the responsible party.
  • An optional AI analytics tool (Cobalt) is available within the system but has not yet been explored by city staff.

Strategic Plan Update

  • City Manager Sandra Gibson presented the revised draft Strategic Plan, condensed from eight goals into five strategic priorities to improve alignment with the budget, Capital Improvement Plan, and departmental work plans.
  • The five new priorities are: 1) Fiscal Sustainability & Infrastructure Stewardship, 2) Safe, Healthy, and Connected Community, 3) Economic Vitality and Community Image, 4) Organizational and Workforce Excellence, and 5) Community Engagement and Good Governance.
  • The plan includes a simplified report card framework for tracking and reporting progress to the council and public on a semi-annual or annual basis.
  • Councilman Mark Taylor relayed a resident's concern regarding the proposed food truck park, noting a misconception that it is a single-use facility. He requested that communications highlight that the space could host a farmers market and other community events.
  • Council members expressed unanimous approval of the simplified format. Councilman Andrew Neal suggested an annual (rather than semi-annual) reporting cycle for the strategic plan, which received general consensus from the council.

Key Outcomes

  • No formal votes were taken during this workshop.
  • AMI System: Council directed staff to continue aggressive notification of residents with detected leaks and to pursue higher resident enrollment in the Eye on Water portal through targeted outreach.
  • Strategic Plan: Staff will incorporate the feedback received (notably the clarification on the food truck park and the preference for annual reporting) and will bring the plan forward for formal adoption at a future regular City Council meeting.

Meeting Transcript

I call it order to retard a city council workshop meeting Monday, August 24th, 2026, City Hall Council Chambers at 5 30 p.m. First item of business is roll call. Please one. Yes, sir. Page two isn't without notice. We've three. Andrew Neal, present. Read five. Stephen Welch, present. Play six. Mark Taylor present. Place seven. Jan Hill present. And Mare Artman are present. Any requests for public comment, Ms. Ross? Yes, sir. All right, moving on. Presentations, item number one presentation on the eye-on water consumer engagement tool. Ms. Calvert. Good evening, everyone. We're gonna just do a do a quick um preview of AMI again, just to refresh everybody's memory. So the purpose of the automatic uh meter infrastructure is to um make sure that our usage information is available at billing. We also want to make sure that we can catch leaks as they're happening so that they don't prolong and cause higher bills. We want to give our customers an opportunity to monitor monitor their accounts on a daily basis. And we wanted to reduce, we want to take advantage of technology and reduce manual reads, which also is prone to human error. Um so the AMI is a cellular transmission of meter data. Each again, each unit has a new register and endpoints on it that send a cellular signal several times throughout the day. So there's more timely water usage information. They customers can log in, they can see it, um updated several times throughout the day. And again, there's early identification of unusual consumption. It also helps us uh with more tools for water loss investigation. So our approach to this new investment, we have historically used badger meters for more than 20 years. Um we did not replace, do a full complete replacement of the meters. We did a retrofit where we took our current meters that are still in good working condition and we just retrofitted them with that register and that endpoint. Uh so I believe the debt service was that we um went out, we assumed the project was going to be about 3.6 million dollars, and by retrofitting, the overall cost ended up being about 1.9 million dollars. That included the materials and the labor to retrofit the meters. So what AMI gives us, again it gives us more information, earlier action, and less waste. The customers can view their usage online, they can see it by day, by hour, they can see any changes, so they can see if maybe they left the water faucet on outside, do they have a dripping faucet, things like that? They can also set usage alerts so that if they choose not to look at it all the time, they can get a notification that tells them there might be a possible leak. Versus us just saying, well, that's what the read says, and it gives customers more control over their consumption. You know, they can look at their bill and say, oh, during this time we use too much, we use a lot of water, we can alter our habits and reduce that usage. For the city, it gives us remote meter information.

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