Committee on Tuesday 17 at 511 to order.

At this time I will have a roll call.

Alderman Smith Brown.

Present.

Alderman Cohen T I'm present.

Make sure you say Older Woman O'Neal is not here.

Do I have to think?

Next one.

Next on the agenda is the approval of their agenda.

Can I have a motion?

Yes, I move to approve of the agenda.

All in favor.

I next on the agenda is.

Do I have to do the reasons?

Yes.

Um business and miscellaneous approval of a minutes.

Do I have a motion to approve of regard?

Yes, I move to approve of the amendments.

The minutes of January 20th meeting.

Thank you.

Okay.

All in favor?

Next on the agenda is the general discussion section.

Um first up is ID 526.

I see no motion.

Um next on the agenda would be I 2126 Wilburne Estates Pembrose.

Yep.

Hi, Ms.

Hall.

Hello.

Push the save anything.

Push.

Okay.

Sherry Hall, Wilburne States with Ben Rose.

Hi, thanks for coming.

Um I just wanted to have you come and give us an update on the property.

Um I know you said that you weren't here, but I just want you to give like an update on the property for us.

Oh, okay.

Uh like we have 78 apartments, five are vacant.

We have people uh on a wait list that are gonna be moved in.

Um not really having any issues.

We don't have a property manager.

I'm uh assistant property manager and I have a temporary person helping me.

Or she's not temporary person, she's a real person, but she's helping me temporarily.

Um the biggest thing I think we're seeing is uh we're I think because the property is so new and it's starting to settle, we're finding some cracks around the baseboards and that kind of stuff that we we've called vendors in to take care of that stuff.

Um we have a few appliances that are failing even only after four years.

Um and so I as the assistant property manager is trying I'm trying to find out where those uh warranties are because we shouldn't have to be paying for things if they're still under warranty.

Um but not really a whole lot of um issue uh really we we we have a resident who does call Hacker quite a bit, but we're dealing with that in our way.

Um I I don't know what else to say other than I'm I'm happy to have been able to be here.

I wish I knew more so I could give you more information.

But you have questions for me, please.

Okay.

Now the first is do you mind sharing your name with us and and again in and where you your address, I believe it is, or where you're from.

Well, I'm Sherry, C-H-E-R-I, Hall H A L L with Wilburne State, which is used to be, I think Newtown 20.

And it's at 801 Newtown Drive here in Annapolis, 21041, 21401.

Um assistant property manager if I haven't already said that.

Okay, do you happen to know why there is not yet a property manager?

No, I've been asking for a property manager.

I I came on the end of September.

Um at the beginning of December, they let the property manager go.

And I've been asking for someone to come and give me some assistance since then.

So uh a little over two weeks ago, I finally was able to secure a person from a temp agency who's really really well versed and is very very helpful to me.

Um we are way behind on research, and that's what we're concentrating on.

Okay.

What are some concerns that you believe you may have as you've taken on this role as assistant property manager?

That they're never gonna get a property manager, and I'm gonna continue to be the acting property manager, and uh they know very plainly, I've made them know that excuse me, but I've told them you could pay me a thousand dollars a day and make me the queen.

I don't want to be the property manager.

I've been a property manager my whole life.

I applied to be uh leasing agent.

Um Maggie uh is who I've mentioned, she called me and said you're overqualified, and I said, Yes, I know.

She said so, and I said, So thanks.

She said, but wait, you know, how about going in as an assistant property manager to our manager?

Sure.

So I came September 29th, and that manager was let go on December the second.

So didn't have a whole lot of time with her, and I've been flying solo since there any supports you think us as voting members of the city council can do legislatively that may support with requiring fully staffed uh managerial roles at these properties that we have partnerships with.

Well, you know, I don't know because um Penrose is a for-profit company, they're not an they're not an organization, you know, they're not nonprofit, and I don't know how deep you you would go into that with uh a for-profit company.

They're headquartered in Pennsylvania, which is already uh uh an issue for me because they're a few states away, and um for instance the uh vice president of operations who was gonna be here, lives in Tennessee.

Uh my supervisor, the regional uh regional director, she's gone.

She left Friday.

Um Tanya was Tonya.

Tonya was your supervisor.

Tanya what was your supervisor?

Well, she was the regional manager, and since there was no manager, I I you know did did everything with Tanya.

Um I saw I yeah, so she didn't tell anybody till Friday, they sent out an email saying that she was leaving.

So we didn't get a whole lot of notice.

There were rumors, but you know, what do you do with rumors?

You just let them bounce off of you and keep doing your job.

But I'm willing to talk to council members and do whatever we have to do to get uh whatever needs to be done.

I it's a great property, it looks nice and it's well kept, and uh there aren't a whole lot of issues, um physical issues, and there are very few uh issues with um lease violations and and people who choose to you know be uh apart from the lease.

Um we do have security every weekend from Friday night till Monday morning.

That seems to help a lot.

Okay, good.

Um I got a question for you.

Yeah, what is the process for a person who um has a one bedroom but um receive custody of a grandchild?

Like what's the process?

Well, we would want to see the custody papers, first of all, to make sure it's um legal, and then uh because you can have two people in a one-bedroom, it's not a high priority to get them into a two-bedroom, but we do uh we do want them to be in a two-bedroom to make everybody comfortable, and so then we just well, we we get three or four vacancies a year, so it's really hard to change people around uh to do that, but okay, thank you.

I mean, I have someone in that situation right now, yeah.

I know somebody there that's having a situation, so that's why they are in our only market rate apartment, and so um uh they they would have to qualify for uh affordable, you know, a light tech apartment with their income in order to be um moved out into another apartment.

That's another that's a specific that would be a specific um thing to have to have happen.

Not everybody has to because there's only that one market rate.

Um but but for instance, if someone is in a uh a one-bedroom, whatever their set aside is 30 uh 50 or 60 at our apartments, we would have to put them in the same set aside.

Oh, yeah.

That would be the she's on the market, it would go up because she's getting a two-bedroom.

Well, her her rent would probably go down, but she has to qualify for that rent, but we would more than likely have to put her in a 60% because that would be the highest rent and also the highest allowable income.

Okay.

Thank you.

Oh, I'm acting city manager Vicky Buckland.

I just wanted to ask uh a question.

You clearly have a long history working in in this area, you said you've been a property manager for a very long time.

Can you talk about how your the practices or experiences at where you're working now?

Compare and contrast with your experiences, maybe in other locations.

Are there are there differences in in how this property gets managed compared to others?

Um I don't want to throw anyone under the bus, but I have I can honestly say that I've never had to scramble around to get help in any of my other properties when there was a need, they found help.

Whether I was a property manager needing a leasing agent or an assistant or or whatever.

Um this is real different for me at Penrose.

Because I have been asking since December the second when the other property manager was let go.

But I think because of that, and this isn't a good thing, they give me some leeway, like for instance, our research are really late, but there's nobody saying, hey, let's bring a whole bunch of people over and help you with your research, or and and and our research are really late.

If I were the property manager, I'd be reamed, but they're not doing that.

Not that I want to be reamed for anything, yeah, mind you, but um, it's almost like they don't notice.

Are you agreeing with that?

Okay, um, so another question that we had is what is the delinquency rate with the do you happen to have that information with you today?

Maybe I don't have it with me, but I will tell you because we have started having people pay with rent cafe.

Um, I don't collect a lot of physical payments in the office.

Um and I just pulled a delinquency report today, but I I just really can't recall what it is.

People usually are caught up by the end of the month as far as making their monthly payment.

Uh some people aren't, some people go to other places to get help, but they're really good about asking for help, and they're really good about getting help from churches or other entities.

The city of Annapolis has helped some folks.

Um, so it's not like they're late on their rent and just stumming their nose at it.

They're they're making concerted effort to try and get those balances brought down.

Any more questions for her?

I think that's it.

Thanks for coming.

Well, that was easy.

Um, and you have my email.

If you have other questions, like if you wanted to know our delinquency, I could give you, I couldn't tell you who, of course, but I could let you know what percentage, you just email me.

Yeah, we would have sure.

And if there's maybe um a presentation that you would normally give at some event or meeting that you can maybe provide to us in the future, that'd be great to have.

What I what's required?

I I didn't know.

I just was on an email distribution list and saw that nobody from Penrose was showing up, and I thought, well, I should go to this because I have come here before representing HACA.

Uh somebody should definitely go.

And I and I did.

And so we're asking of that for maybe next time.

Yeah, so just yeah, just let me know.

I'm happy to make the time to to come and do this.

So do I stay or go?

You're free to go.

Okay.

Well, thanks.

Well, I I kind of would like to hear what's happening over at Ober.

Okay, because I'm just hearing that, you know, stuff in the wind.

Mind if I stick around for a second?

I I actually don't uh Amber.

She needed some stuff today.

At this time, we'll have anyone who wants to come forward for public testimony.

You have three minutes, and I need you to get on a mic and state your name and where you live.

Hello, my name is just one.

I am the president of OverAcor Penrose.

And I just wanted to say that some residents do have some concerns about their units.

We have one resident, she's complaining about mold in her unit.

Um, she said that she had told them that the mole was une for her sink, and they did not go in to check.

So when they were in there, she would go back and forth to see what work they had got done to her unit.

Um, and she called me and was stating that the mold was still on need for the zinc.

She keep on calling, keep on saying stuff to Tonya.

Tonya didn't, she act like she didn't care.

I know she called to the rental office multiple times.

Um I just don't know what else she can do.

And I told her, I'm like, I don't know what else you can do to be honest.

Tonya is no longer there, ginger is no longer there, it's nobody you can talk to.

Amber don't know too much.

She needs help, she's there by herself, is no, she's a leasing agent, is no property manager, no assistant property manager.

She's just a lonely soul.

So um the trash, that's another issue.

Today was trash pickup.

I still have trash and my trash cans out front.

I call Amber and asked her.

Did she know why they didn't come through?

She told me she was gonna ask Mr.

Albert, which is the maintenance man, and get back with me.

I still don't know why they didn't come.

The trash up in Obery Court and is that pleasant street, pleasant, over a court, and then I wanna say it's another dumpster up there.

They don't get picked up either.

It looks like it's a mess.

So I'm not sure what they're gonna do about the trash.

We can't get anything new.

We have to wait.

I have one residents that live on Bertina Nickway.

She was waiting for a stove and a dryer, I believe for like over a year or more.

When ginger came in, she got what she needed.

I just don't know.

I really don't know what instead of sending out people at corporate to walk through, they need the business owners, they need the owners of Penrose to come through and see what's going on in their places where people are living.

So that's all I have to say.

Thank you.

You're welcome.

I make a motion, madam chair.

Yes.

Okay.

I would like to move for the office of law to summons the following properties.

Annapolis Gardens, homes at the Glen, and Bywaters apartment complexes to come to the next housing and human welfare committee meeting on April 21st, 2026.

I'll second that.

All in favor?

Aye.

Next on the agenda, the agenda is complete.

Um I will entertain the motion to adjourn the meeting.

All in favor say aye.

I move to adjourn.

Aye.

Thank you.

Have a blessing.

That eventually became available that may have trickled down, maybe totally dried up.

We we have to face that.