OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Council Bluffs City Council Study Session and Regular Meeting – June 22, 2026

City CouncilMonday, June 22, 2026
BodyCouncil Bluffs, Iowa
SessionCity Council
DateMonday, June 22, 2026
StatusFILED
Video Record

STREAMING COPY IN PREPARATION — RECORDING AVAILABLE FROM THE ORIGINAL SOURCE

Transcript — Verbatim
0:01

All right, good afternoon, everybody.

0:05

We are going to start our study session.

0:07

First, we have a vir uh virtual presentation from Text MyGov.

0:12

Landon back is joining in with us online.

0:15

Council, I provided uh the first eight pages of the document that he provided me.

0:21

Um the last pages of the document is the actual contract.

0:25

If the council decides to move forward, um, we'll put it on for the next agenda.

0:30

Um, and then I have that language there.

0:32

Um so Landon, I will turn it over to you for your presentation.

0:38

Do you have a link for the I will?

0:42

Roger, I'll email it to you right now.

0:48

Okay.

0:49

Well, I appreciate you guys allowing me 10 minutes today.

0:52

Um, I I know that I've uh I've presented to the mayor a couple times and uh where we are servicing the the county as well.

1:01

Uh she mentioned you guys may be familiar with TexMyGov Um already, but I did want to just open up for uh the time for a couple questions before I I dived in my presentation here.

1:13

Was there any questions specifically on the program or or anything you viewed thus far?

1:22

Everybody it'd probably for my sake it'd be better that you gave your presentation than ask about a question, I would imagine.

1:29

Okay.

1:29

Okay.

1:30

Yeah, we can just get started here and uh let me just share my screen.

1:42

Okay, so the focus of the presentation really is just uh the main benefits of text mygov.

1:48

So our main focus will be helping council boss modernizing their communication methods in implementing uh text messaging to communicate with residents.

1:57

Uh one of the benefits to text mygov would be that we can instantly import just over 18,000 residents' contacts uh to instantly receive text messages and any updates the city would like to send out to them.

2:10

Other benefits include improved response times, reduce call volume, and uh just fostering transparency and and trust.

2:20

Um let's focus on the challenges of of current communication channels.

2:25

Um so, first of all, we have declining email engagement.

2:28

Umgagement is dropping rapidly with how many people are checking their email and what and how many how much of their email is routed to spam.

2:37

Uh call tree challenges.

2:39

Um they often have longer wait times and and put uh residents in in uh higher call volume and and just putting pressure on staff resources to answer the phone, uh limited accessibility hours.

2:54

I'm sure um certain departments there where you guys are open generally nine to five, that answering what residents' questions and answering the phones takes up a good chunk of your day.

3:05

One big benefit to TexMyGov is uh when residents ask questions and report issues.

3:11

Uh it does operate 24-7, so all those responses will be handled with our automated response.

3:18

So that helps alleviate staff time and and uh and helps agencies like like yourself that that work on limited business hours.

3:27

Um next, let's focus on the impact of us importing 18,000 residents.

3:38

Um based on our estimates, it looks like council bluffs.

3:44

I'm just gonna pull up the specific number of households you guys would have.

4:06

So it looks like approximately you guys have just over 26,000 households.

4:10

Uh text mygov would instantly be able to reach uh just over 18,000 of those residents.

4:18

Um we do send out a welcome text letting them know that if they want to be involved in receiving text from from council bluffs, all they simply have to do is reply yes.

4:26

If not, they will no longer receive text.

4:29

But we often see a high number do stay in the program just because they're they're texting in general on a daily basis, and it's coming from a trusted source like the city office.

4:39

So with the 18,000, uh, you may get some people that reply no to opt out, but we we we typically see about an 80 to 85 percent retention rate on that welcome text that it's gonna go out to 18,000 residents.

4:52

So right off the bat, you guys would get that instant um engagement with those citizens there.

5:00

Um let's talk about efficiency and staff impact.

5:02

Uh text my gov has been proven to reduce inbound calls, improve response times, and just provides a centralized keep communication management where uh all departments that that need can have access to text my gov.

5:17

Um we can route requests to the correct department and and answer their frequently asked questions with with automated responses.

5:28

Um proved accessibility.

5:31

So where as we talked about residents are texting generally on a daily basis, text by gov offers a 24-7 service where they can ask questions and report issues and receive automated response.

5:43

This helps them improve engagement and trust with with your city communications.

5:50

Uh one thing about text by gov that sets us apart is we do uh provide unlimited access uh throughout your city.

5:58

So if there's multiple departments and multiple users that need access to our tool, we do not charge by the user.

6:05

So we can we can extend access to as many individuals as needed throughout uh your city there.

6:14

Lastly, let's talk about just the overall uh benefits of adding text my gov.

6:20

Uh we've kind we've we've already hit on reaching 18,000 residents from the from the right off the bat.

6:26

Um for city and staff, they should see sp faster response times, reduce frustration, and better access to information.

6:35

Um text mygov's goal is to transform government communication and improve efficiency and resident engagement through SMS texting.

6:44

And just uh as some examples, as you know, um the county is currently utilizing our program outside of our database import.

6:55

We do promote our program through your website with this widget, as you can see here to join uh text by gov or to receive alerts from the county.

7:05

Residents simply just have to text POFCO to this number or click opt in this box right here, and they can opt in just by sending in a text.

7:15

We don't require any apps or downloads or account creation.

Discussion Breakdown — Share of Meeting
Animal Welfare█████████████████████21%
Procedural█████████████████17%
Technology and Innovation█████████████13%
Personnel Matters████████████12%
Fiscal Sustainability██████████10%
Public Engagement███████7%
Public Safety██████6%
Pending Litigation█████5%
Engineering And Infrastructure████4%
Summary of Proceedings

Council Bluffs City Council Study Session and Regular Meeting – June 22, 2026

This meeting combined an afternoon study session with an evening regular meeting. The study session focused on a proposed text-messaging service (Text MyGov), a legal review of e-scooter liability, a discussion of a trap-neuter-return (TNR) ordinance for cats, raises for police and fire supervisory employees, and potential increases to the city's franchise fees. The regular meeting included public hearings, ordinances on animal control and other code updates, and several resolutions.

Consent Calendar

  • Approved unanimously (standard items, no recorded opposition).

Public Comments & Testimony

  • Colton Finnegan (30 Linwood Drive) – Criticized the council for not repealing Breed-Specific Legislation (BSL), referenced a news story about a German shepherd attack, and argued that citizens’ liberty is being sacrificed for perceived safety. He stated he would run for a council seat.
  • Dallas Lapsley (3525 9th Avenue) – Complained about chronic code violations at a neighboring property (high weeds, dead cars, trash) and urged the council to lower the weed-height limit from 18 inches to 10 inches, impose fines for repeat offenses, and enforce property maintenance codes more aggressively.
  • Amanda (Straight A Spay, from Omaha) – Expressed strong support for the TNR program and offered resources to help residents deter cats. She noted that cats will try to return to their home territory.
  • Jennifer Jones (3100 Atlantic Avenue) – Described years of difficulty with a feral cat that has produced many litters, the threat of an $800 fine for feeding stray cats, and the lack of accessible TNR services in Council Bluffs. She urged passage of the TNR ordinance.
  • Jennifer Harrell (1407 Avenue B) – Shared personal experience of finding a stray kitten that later had kittens, emphasizing the need for TNR to reduce the cat population. She cautioned that a one-year review might be too short to see significant results.

Discussion Items

  • Text MyGov Presentation (Study Session) – Landon Back presented the text-messaging service for city communications. Key details:
    • Cost: $18,000/year annual fee + $4,000 setup. Contract options: 3-year (standard) or 2-year (proposed as a compromise). 60-day notice to cancel; no early termination.
    • Can instantly import about 18,000 residents’ contact information from USPS data; welcome text with opt-in expected to retain 80–85% of recipients.
    • Core product (non-emergency alerts) can be used for event promotion, road closures, surveys, etc. Premium features (weather alerts, voice calls) are not included because the county already handles emergencies.
    • Discussion: Mayor Loftsgard noted potential to replace some postcard mailings; Council member Rue asked about current postcard costs (to be obtained from Ashley). Council member Sandow questioned whether the service is a “want” versus a “need.” No action was taken; council is to indicate interest individually.
  • Lime Scooters (Study Session) – City Attorney Whitney presented findings from a large-city attorneys’ conference regarding liability risks. Key points:
    • Two court cases were cited: Cedar Rapids (defense verdict after trial) and Des Moines (settlement after plaintiff argued that standard roadway discontinuities (<2 inches) are unsafe for scooter tires).
    • The scooter company’s waiver did not protect the city; the city was not expressly named, and indemnity was refused when the claim involved a roadway condition.
    • Council discussed potential restrictions (speed, geofencing, mandatory addition of the city as an insured/indemnified party). Some members expressed continued interest in a limited pilot area. The council will provide individual direction to staff by the end of the week.
  • Animal Control – Trap-Neuter-Return (TNR) Ordinance – Substitute ordinance (6676-A) was debated and passed after amendment. The substitute removes the legal classification of “community cat,” eliminates the requirement to return cats to their original location, and allows the Humane Society to relocate or adopt out trapped cats. It explicitly protects participants from abandonment charges. Council member De Salvo led the compromise; several members noted the importance of revisiting the program after one year. No city funding is used; all costs are donor-funded.
  • Police & Fire Supervisory Raises (Resolutions 26-215 & 26-216) – These resolutions, which would provide 2.5% raises to non-union police and fire supervisory employees, were tabled to the July 13 meeting. The council debated whether the gap between union line staff and supervisors should be maintained; some members proposed aligning raises with the union’s 3.5% increase (not budgeted). Chief Davis and other staff stressed the need to incentivize promotions. Council will review additional data on salary compression before making a decision.
  • Franchise Fee Increase (Study Session) – The city’s electric (MidAmerican) and gas (Black Hills Energy) franchise fees have been 2% since 1995. State average for cities over 35,000 is about 3.65%. Options discussed:
    • Electric: increase to 3.5% or 3.75% (quarter-point increments recommended).
    • Natural gas: increase to 2.25% (to mitigate impact on winter heating costs, as 83% of homes use gas).
    • Potential differential rate (residential vs. commercial/industrial) – legal research requested.
    • Combined impact: at 3.5% electric + 2.25% gas, estimated additional revenue ~$1.41 million/year; at 3.75% both, ~$2.0 million/year. Council will provide feedback individually by week’s end; a 20-year agreement is typical.
  • Other Items – Council rules discussion was postponed to the next meeting. An executive session was held (closed to public) but not detailed in the transcript.

Key Outcomes

  • TNR Ordinance (Substitute 6676-A) – Approved on first reading. The substitute ordinance passed unanimously after an amendment to delete a redundant section. (Motion to substitute: passed; motion to approve: passed). The ordinance will allow the Humane Society to conduct TNR without the “community cat” classification.
  • Police Supervisory Raises (R-26-216) – Tabled to July 13, 2026 (motion passed unanimously).
  • Fire Supervisory Raises (R-26-215) – Tabled to July 13, 2026 (motion passed unanimously).
  • Public Hearings (all approved):
    • Zoning change (R2 to R3) at 2231 Avenue B for indoor recreation/golf simulator – approved.
    • Final plat approval for ABC Collision Center (combining lots) – approved.
    • Authorization to bid Pirate Code filter replacement – approved.
    • Second amendment to purchase/sale agreement with First Avenue Freeze Out LLC – approved.
  • Second Reading Ordinances (all approved and third reading waived):
    • Alarm systems (annual renewal basis) – approved.
    • Animal control amendments (definitions, dangerous dog proceedings, etc.) – approved.
    • Reorganization of city administration (Chapter 1.09) – approved.
  • Resolutions (all approved):
    • Amendment to Rivers Edge parking facility master lease and reciprocal easements – approved.
    • Carly Construction contract for Valley View & Franklin intersection improvements ($181,772.30 for S. 24th St. trail extension) – accepted.
    • Appointment of Jacob Schorlimer as Assistant City Attorney II – confirmed.
    • Schedule of fees (2026 version) – adopted.
  • Applications and Permits – Approved as listed (9A1, B1&2, C, D).

Meeting Transcript

All right, good afternoon, everybody. We are going to start our study session. First, we have a vir uh virtual presentation from Text MyGov. Landon back is joining in with us online. Council, I provided uh the first eight pages of the document that he provided me. Um the last pages of the document is the actual contract. If the council decides to move forward, um, we'll put it on for the next agenda. Um, and then I have that language there. Um so Landon, I will turn it over to you for your presentation. Do you have a link for the I will? Roger, I'll email it to you right now. Okay. Well, I appreciate you guys allowing me 10 minutes today. Um, I I know that I've uh I've presented to the mayor a couple times and uh where we are servicing the the county as well. Uh she mentioned you guys may be familiar with TexMyGov Um already, but I did want to just open up for uh the time for a couple questions before I I dived in my presentation here. Was there any questions specifically on the program or or anything you viewed thus far? Everybody it'd probably for my sake it'd be better that you gave your presentation than ask about a question, I would imagine. Okay. Okay. Yeah, we can just get started here and uh let me just share my screen. Okay, so the focus of the presentation really is just uh the main benefits of text mygov. So our main focus will be helping council boss modernizing their communication methods in implementing uh text messaging to communicate with residents. Uh one of the benefits to text mygov would be that we can instantly import just over 18,000 residents' contacts uh to instantly receive text messages and any updates the city would like to send out to them. Other benefits include improved response times, reduce call volume, and uh just fostering transparency and and trust. Um let's focus on the challenges of of current communication channels. Um so, first of all, we have declining email engagement. Umgagement is dropping rapidly with how many people are checking their email and what and how many how much of their email is routed to spam. Uh call tree challenges. Um they often have longer wait times and and put uh residents in in uh higher call volume and and just putting pressure on staff resources to answer the phone, uh limited accessibility hours. I'm sure um certain departments there where you guys are open generally nine to five, that answering what residents' questions and answering the phones takes up a good chunk of your day. One big benefit to TexMyGov is uh when residents ask questions and report issues. Uh it does operate 24-7, so all those responses will be handled with our automated response. So that helps alleviate staff time and and uh and helps agencies like like yourself that that work on limited business hours. Um next, let's focus on the impact of us importing 18,000 residents. Um based on our estimates, it looks like council bluffs. I'm just gonna pull up the specific number of households you guys would have. So it looks like approximately you guys have just over 26,000 households. Uh text mygov would instantly be able to reach uh just over 18,000 of those residents. Um we do send out a welcome text letting them know that if they want to be involved in receiving text from from council bluffs, all they simply have to do is reply yes. If not, they will no longer receive text. But we often see a high number do stay in the program just because they're they're texting in general on a daily basis, and it's coming from a trusted source like the city office. So with the 18,000, uh, you may get some people that reply no to opt out, but we we we typically see about an 80 to 85 percent retention rate on that welcome text that it's gonna go out to 18,000 residents. So right off the bat, you guys would get that instant um engagement with those citizens there. Um let's talk about efficiency and staff impact. Uh text my gov has been proven to reduce inbound calls, improve response times, and just provides a centralized keep communication management where uh all departments that that need can have access to text my gov. Um we can route requests to the correct department and and answer their frequently asked questions with with automated responses. Um proved accessibility. So where as we talked about residents are texting generally on a daily basis, text by gov offers a 24-7 service where they can ask questions and report issues and receive automated response. This helps them improve engagement and trust with with your city communications. Uh one thing about text by gov that sets us apart is we do uh provide unlimited access uh throughout your city.

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