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Record of Proceedings

Honolulu Government Efficiency Committee Meeting – 2026-10-23

City Council — Friday, October 23, 2026
BodyHonolulu, Hawaii
SessionCity Council
DateFriday, October 23, 2026
StatusFILED
Video Record
0:00 / 52:33

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it

Speaker numbers apply only to this recording.

Speaker 1

3:46

Hello, and good afternoon, everyone.

3:48

It's two thirty four PM on Thursday, October twenty second, twenty twenty-six, and I call the committee on government efficiency and customer services meeting to order.

3:54

I'd like to welcome Committee Vice Chair Weyer and Council Members Cordero and Nishimoto.

3:59

Pursuant to section ninety two dash three point seven of Hawaii or by statutes, this meeting will be conducted as a remote meeting by interactive conference technology with the following procedures in effect for the meeting.

4:07

Members of the public will be allowed to provide oral testimony on all items on the agenda in person in the council chamber and remotely when each agenda item is taken up.

4:14

As both English and Hawaiian are official languages of the state of Hawaii, pursuant to Article fifteen section four of the Hawaii State Constitution and Section One-13 of the Hawaii revised statutes.

4:24

Members of the public may testify in either language for oral testimonies offered in Olelo, Hawaii.

4:29

Additional time as may be necessary, will be allowed for the testifier to provide an English translation of their testimony.

Unassigned speaker

4:35

Before testifying, each person shall state their name, each speaker may not have anyone else read their statement, and is limited to a one-minute presentation on each item.

Speaker 1

4:43

All persons who have registered to testify will be called upon first.

4:45

When the timer goes off, please conclude your remarks promptly.

4:48

Persons who have not registered will be given an opportunity to testify following the registered testifiers.

4:53

Once in-person testimony is concluded, I'll proceed to remote testimony.

4:57

All persons who have registered to testify remotely by video conference or telephone will then be called upon.

5:01

When your name is called, please monitor your screen and activate your audio feed when prompted.

5:05

For persons who are testifying by telephone only, I'll identify you by the last three digits of your phone number.

5:10

And when your number is called, please listen for the prompt.

5:12

It's on mute and press star six.

5:14

When I call for anyone else standing by remotely, please utilize a zoom raise hand button to indicate your desire to speak.

5:20

For those joining us by telephone only, please press star nine to indicate your desire to speak.

5:26

Some friendly reminders and tips.

5:28

Video conference from a quiet location if possible.

5:30

If you're watching the proceedings on Olelo, please mute your television when you're called to testify.

5:34

And when the timer on screen reaches zero, please conclude your remarks promptly.

Unassigned speaker

5:37

HRS Section 92-3.7 requires all votes at remote meetings to be conducted by roll call vote unless unanimous.

Speaker 1

5:43

Therefore, I'll first call for objections, and if there are any, I'll call for a roll call vote.

5:47

Written testimonies, including the test fires address, email address, and phone number will be available to the public as described on the posted agenda.

5:54

As a courtesy, please turn off or silence all cell phones for the duration of this meeting.

5:59

Thank you.

5:59

So members, we have agenda item number one.

6:02

This is resolution 26-227.

6:04

This resolution accepts a gift to the City of Travel and Related Expenses valued at $3,000 from the American Association of Motor Vehicle Administrators for representative from the Department of Customer Services to attend the 2026 AMVA Region 4 Administrator and Law Enforcement Officials meeting in Monterey, California from December 1st to December 2nd, 2026.

6:24

We have with us the program administrator with the Department of Customer Services, William Trujillo.

Speaker 2

6:43

Good afternoon, William Trujillo, DMV Program Administrator for the City and Connie of Honolulu.

6:48

I'm here to answer any questions regarding the request.

Speaker 1

6:50

Members, are there any questions on this resolution?

6:54

Okay.

6:55

Hearing none, thank you.

6:57

We'll proceed with testimony.

6:58

Clerks, is there anyone here in the chambers or uh remotely standing by to testify?

Speaker 3

7:04

Chair, there are none.

Speaker 1

7:05

Okay, there being none, we'll close testimony on this.

7:08

Members were in discussion.

7:10

Any discussion on this agenda item.

7:13

Hearing none, the chair recommends that resolution 22-227 be reported out for adoption.

7:18

Any discussion, objections, or reservations?

7:20

Hearing none.

7:21

So ordered.

7:22

We now move on to agenda item number two, which is a report from the Department of Budget and Fiscal Services procurement process improvement project.

7:31

Members joining us in the chamber today to give a brief presentation are Paula Youngling, Central Purchasing and Contracts Administrator of the Department of Budget and Fiscal Services.

7:40

We're also joined by David Ledbetter Jr.

7:42

Principal and Abigail Starr, manager of Barry Dunn McNeil and Parker LLC.

7:48

For your information, the presentation is available online as Departmental Communication 660.

Speaker 4

7:59

Good afternoon.

8:00

My name is Paula Youngling, and I'm the purchasing administrator for the city and county of Honolulu.

8:05

I want to thank you, Chair Dosantos TAM, for allowing us to come here today.

8:12

Also thank uh Vice Chair uh Wire uh and the committee members.

8:16

Uh we're very excited to be here today to provide you all an update on uh the purchasing division's procurement process improvement project.

8:26

Um, we uh I I'm joined here today by uh Miss Carrie Castle, the deputy director of budget and fiscal services, as well as uh my assistant administrator, Kelsey Imamura, and then also Mr.

8:41

David Ledbetter from Barrie Dunn McNeil Parker, who will be presenting our uh implementation strategy as well as uh background on our project that's been going on for uh over a year now.

Discussion Breakdown — Share of Meeting
Procurement Management█████████████████████████████████████████████67%
Funds Management██████████████21%
Procedural█████7%
Public Transportation██3%
Personnel Matters█2%
Summary of Proceedings

Honolulu Committee on Government Efficiency & Customer Services Meeting – 2026-10-23

The Honolulu City Council Committee on Government Efficiency and Customer Services met under the provided timestamp 2026-10-23 00:31:13+00:00; the transcript opens with the local time 2:34 PM on Thursday, October 22, 2026. Chair Dosantos TAM presided, joined by Vice Chair Weyer and Council Members Cordero and Nishimoto. The committee considered Resolution 26-227 and received a report from the Department of Budget and Fiscal Services on its procurement process improvement project.

Resolution 26-227 – Gift Acceptance

  • William Trujillo, DMV Program Administrator for the Department of Customer Services, presented Resolution 26-227. The resolution accepts a gift valued at $3,000 from the American Association of Motor Vehicle Administrators for a Department of Customer Services representative to attend the 2026 AMVA Region 4 Administrator and Law Enforcement Officials meeting in Monterey, California, December 1–2, 2026.
  • No questions were raised by members, and no public testimony was offered.
  • Note: at the vote, the chair referred to the item as Resolution 22-227, while the item was introduced as Resolution 26-227.

Procurement Process Improvement Project Report

  • Paula Youngling, Central Purchasing and Contracts Administrator for the Department of Budget and Fiscal Services, presented the report, joined by Deputy Director Carrie Castle, Assistant Administrator Kelsey Imamura, and consultants David Ledbetter Jr. and Abigail Starr of Barry Dunn McNeil and Parker LLC. The presentation was available online as Departmental Communication 660.
  • Youngling said the procurement improvement effort began in summer 2024 after the mayor challenged the centralized purchasing division to address capacity constraints and long-standing procurement delays. The procurement improvement working group (PIWG) was established and has produced early wins: 10 new staff positions were programmed for FY26 and all 10 are now working; the small-purchase threshold was increased, removing more than 100 transactions from the procurement workflow; a contract administration portal gives departments six-to-nine-month lookaheads of contract end dates; and a procurement one-stop shop and standardized training plan/course catalog are being developed.
  • Consultant David Ledbetter reported that the current-environment assessment covered technology, people, process, and policy, and documented 72 unique challenges and opportunities across six departments, later consolidated into 25 common items. The project produced nine recommendations, four visioning sessions, and an 18-month implementation roadmap organized around four capabilities: building procurement capability through training and knowledge management, strengthening accountability, creating visibility through KPIs, and modernizing technology through a precise strategy.
  • Ledbetter said training is the number-one priority and is already underway. A two-hour workshop prioritized eight training areas; the consultant described the rollout as 'three of the way through' and said five packages were expected by the end of the month.
  • The market research RFI examined contract lifecycle management and e-procurement systems, including implementation timelines, costs, and features, as well as compatibility with the city's ERP system (CHIRPS).

Member Questions and Discussion

  • Councilmember Cordero thanked the presenters and asked how the project handles departments that procure through client departments, such as through the Department of Design and Construction. Youngling responded that the project intentionally looks at the entire procurement lifecycle, not just the purchasing division. Cordero also asked about re-procurements and rebids; Ledbetter and Youngling linked repeated rebids to difficulty developing marketable scopes of work and specifications, and said new training and master agreements are intended to reduce those failures. Cordero also asked a clarifying question about the RFI and implementation timelines; Ledbetter explained that the RFI targeted contract lifecycle management and e-procurement systems, with business process management tools also discussed for internal performance tracking.
  • Councilmember Weyer asked what made filling the 10 positions successful. Youngling said hiring was made the division's top priority, used DHR's one-day hiring process, and filled most positions by March. Weyer also asked about master agreements; Youngling described a Department of Design and Construction Civil Division pilot with five-year multi-award master agreements, five contractors for each need, allowing delivery orders without returning to procurement. She also cited a Washington state cooperative agreement for buses and handy vans and a pending NASPO agreement for fire apparatus.

Public Comments & Testimony

  • For Resolution 26-227, no registered or remote testifiers appeared, and testimony was closed.
  • For the procurement report, one registered testifier was not logged on; no oral testimony was given.

Key Outcomes

  • The committee ordered Resolution 26-227 reported out for adoption, with no objections or reservations.
  • The committee received the procurement process improvement report; no formal action was taken on the report.
  • The meeting was adjourned at 3:23 PM local transcript time.

Meeting Transcript

Hello, and good afternoon, everyone. It's two thirty four PM on Thursday, October twenty second, twenty twenty-six, and I call the committee on government efficiency and customer services meeting to order. I'd like to welcome Committee Vice Chair Weyer and Council Members Cordero and Nishimoto. Pursuant to section ninety two dash three point seven of Hawaii or by statutes, this meeting will be conducted as a remote meeting by interactive conference technology with the following procedures in effect for the meeting. Members of the public will be allowed to provide oral testimony on all items on the agenda in person in the council chamber and remotely when each agenda item is taken up. As both English and Hawaiian are official languages of the state of Hawaii, pursuant to Article fifteen section four of the Hawaii State Constitution and Section One-13 of the Hawaii revised statutes. Members of the public may testify in either language for oral testimonies offered in Olelo, Hawaii. Additional time as may be necessary, will be allowed for the testifier to provide an English translation of their testimony. Before testifying, each person shall state their name, each speaker may not have anyone else read their statement, and is limited to a one-minute presentation on each item. All persons who have registered to testify will be called upon first. When the timer goes off, please conclude your remarks promptly. Persons who have not registered will be given an opportunity to testify following the registered testifiers. Once in-person testimony is concluded, I'll proceed to remote testimony. All persons who have registered to testify remotely by video conference or telephone will then be called upon. When your name is called, please monitor your screen and activate your audio feed when prompted. For persons who are testifying by telephone only, I'll identify you by the last three digits of your phone number. And when your number is called, please listen for the prompt. It's on mute and press star six. When I call for anyone else standing by remotely, please utilize a zoom raise hand button to indicate your desire to speak. For those joining us by telephone only, please press star nine to indicate your desire to speak. Some friendly reminders and tips. Video conference from a quiet location if possible. If you're watching the proceedings on Olelo, please mute your television when you're called to testify. And when the timer on screen reaches zero, please conclude your remarks promptly. HRS Section 92-3.7 requires all votes at remote meetings to be conducted by roll call vote unless unanimous. Therefore, I'll first call for objections, and if there are any, I'll call for a roll call vote. Written testimonies, including the test fires address, email address, and phone number will be available to the public as described on the posted agenda. As a courtesy, please turn off or silence all cell phones for the duration of this meeting. Thank you. So members, we have agenda item number one. This is resolution 26-227. This resolution accepts a gift to the City of Travel and Related Expenses valued at $3,000 from the American Association of Motor Vehicle Administrators for representative from the Department of Customer Services to attend the 2026 AMVA Region 4 Administrator and Law Enforcement Officials meeting in Monterey, California from December 1st to December 2nd, 2026. We have with us the program administrator with the Department of Customer Services, William Trujillo. Good afternoon, William Trujillo, DMV Program Administrator for the City and Connie of Honolulu. I'm here to answer any questions regarding the request. Members, are there any questions on this resolution? Okay. Hearing none, thank you. We'll proceed with testimony. Clerks, is there anyone here in the chambers or uh remotely standing by to testify? Chair, there are none. Okay, there being none, we'll close testimony on this. Members were in discussion. Any discussion on this agenda item. Hearing none, the chair recommends that resolution 22-227 be reported out for adoption. Any discussion, objections, or reservations? Hearing none. So ordered. We now move on to agenda item number two, which is a report from the Department of Budget and Fiscal Services procurement process improvement project. Members joining us in the chamber today to give a brief presentation are Paula Youngling, Central Purchasing and Contracts Administrator of the Department of Budget and Fiscal Services.

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