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Record of Proceedings

Public Safety Committee Meeting - July 15, 2026: Neighborhood Paramedic Program Update

Council MeetingsWednesday, July 15, 2026
BodyLakewood, Ohio
SessionCouncil Meetings
DateWednesday, July 15, 2026
StatusFILED
Video Record
0:00 / 54:05

Transcript — Verbatim
0:00

Okay, it's 6 30 and all members of uh the committee are here.

0:05

I will call the July 20th Public Safety Committee meeting to order.

0:09

Pursuant to Lakewood Codified Ordinance 109.01 B Section B, Section 1.

0:16

As chair, I am calling for this evening's public safety committee to be held partially by video conference under ordinance 109.01.

0:24

Council members participating remotely need not be present for the purpose of voting and determining a quorum.

0:30

So with that, um all members are present.

0:34

And we have two items on the agenda.

0:36

The first is approval of the March 9th, 2026 Public Safety Committee meeting.

0:41

Do I have a motion?

0:42

So moved.

0:44

Do you I have a second second?

0:48

All those in favor?

0:50

Aye.

0:51

Aye.

0:51

Aye.

0:52

That motion carries.

0:54

So the second item on the agenda is a communication from Chief Fairbanks requesting an audience to share an update on the neighborhood paramedic program.

1:03

I look forward to hearing this update.

1:05

Um and so if we don't have any other objection or discussion, I'm I'm ready to turn things over to Chief Fairbanks, a paramedic Harper for their presentation.

1:18

Thank you.

1:19

Good evening, everyone.

1:20

Um this is our annual neighborhood paramedic program update.

1:24

Uh this is something that we've been doing probably the last three to four years, just so we can get in front of the public safety committee and council to ensure that uh we explain exactly what the neighborhood paramedic program is up to and we also like to discuss roadblocks and any pinch points that we found along uh along the way while Oliver's been out there doing an amazing job.

1:50

So tonight uh Oliver is going to be our key presenter, but we also have Nicole Zierenberg from uh human services.

1:58

These two have been working pretty well together over the last several months.

2:02

And then we also have Captain Michael Trapoti from the fire department.

2:06

He uh is our health and safety officer, but also on the side, he is a physician's assistant and he has been a resource for Oliver while he's been running this program essentially.

2:19

So without food further ado, I will turn it over to Oliver so he can get started with his presentation.

2:30

There it is.

2:32

Yeah.

2:32

Yep.

2:33

All right.

2:33

Uh and just a little more.

2:34

Mike actually works at a uh a mental health facility too.

2:38

So he's he can give a little more insight later on here where um the the issues we're finding of people going to ERs and EDs with mental health problems getting chewed up and spit out um has been a recurrent problem.

2:50

So he's he'll shed a little more light on that um in a bit here.

2:53

But you can go next slide, please.

2:57

Uh so since the last year it's been a very busy year.

3:00

Um I partnered with Cleveland Clinic Fairview.

3:03

Uh they've started doing a kind of a pipeline with uh discharge patients that have chronic conditions, um, congestive heart failure, COPD, diabetes.

3:12

So they'll they'll send me referrals to these patients that live within uh the confines of Lakewood and send me some information about what they were uh held with and then some ideas of what they think will help bridge the gaps in their care when they get back home so I kind of get a little spiel and I I can go and visit them and see where they're at.

3:27

And uh it's been an enlightening to see kind of the people that get lost between uh going to the hospital coming home and having nothing to show for it.

3:37

So it's been super helpful to have them kind of in our back pocket, some of us patients.

3:41

Um the centers is uh a mental health urgent care be working with.

3:46

We would send some of the lower acuity uh mental health folks there, they would send an Uber out.

3:50

Instead of having an ambulance take them to the hospital for them having a uh a minor uh mental health crisis, they would send them to this facility that was kind of a one-stop shop and it was awesome.

3:59

They would do um same-day care, they'd walk in, they'd have a psychiatrist, they would have case management, uh pharmacy, everything they needed to do all all wrapped up into one and not get in an ER and sit there for eight hours and have you know not get any definitive care.

4:14

Um human services Nicole here, she's been super, super helpful.

4:17

She's managing the uh 18 to 59 age group that has been underserved as really hard to find uh resources that are better for them specifically.

4:26

And then with uh VA patients, she spent a number of years at the VA, so she's been super helpful navigating um these patients' care in the field.

4:35

With the uh Cleveland Clinic access, they they gave me access to EPIC, so I can send messages directly to doctors and kind of help them send up patient patient care appointments, let them know that I visited these patients and kind of and help them transition back into the community.

4:49

I have contractor status with the clinic so I can go to the facilities and visit patients on site while they're still admitted and uh let them know that they have access to resources in the community.

5:00

And I've been having some uh doctors, nurses, and case managers ride along with me in the field so they can see the patients that we're caring for and witness the roadblocks to care happen live, and it has happened every time they ride with me, they'll we'll call nurse triage line, calls get dropped.

5:15

Uh they sent us to the ER for things that are innocuous that are easily managed in the field.

5:20

So it's it's been super helpful to have them watch uh the things that fall apart, fall apart.

5:24

Um next slide.

5:31

Um just this is a recap of what I said already.

5:33

Um there's just a ton of things that get lost when people leave the hospital in the first week or two when all the things, all the resources are getting sent to them.

5:41

Um phones disconnect, people don't answer the phone ever.

5:44

So they're not getting home care, they're not getting follow-up care, not getting transportation.

Discussion Breakdown — Share of Meeting
Mental Health Awareness█████████████████████████████████████████████61%
Public Safety███████████████21%
Procedural█████7%
Transportation Safety███4%
Fiscal Sustainability███4%
Public Engagement██3%
Summary of Proceedings

Public Safety Committee Meeting - July 15, 2026: Neighborhood Paramedic Program Update

This Public Safety Committee meeting (noted as July 15, 2026, per the dataset, though the transcript indicates July 20, 2026) focused on the annual update of the Lakewood Fire Department's Neighborhood Paramedic Program. The committee heard from Fire Chief Ryan Fairbanks, Firefighter/Paramedic Oliver Harper, Human Services Social Worker Nicole Zierenberg, Captain Michael Trapoti, and Assistant Chief Sam Bullo. The presentation covered program activities, pain points, mental health crisis response, and future needs. Council members expressed strong support and discussed potential funding sources.

Consent Calendar

  • Approval of Minutes: The minutes of the March 9, 2026 Public Safety Committee meeting were approved by unanimous voice vote.

Discussion Items

  • Neighborhood Paramedic Program Update: Oliver Harper presented data on the program’s progress. Key highlights include:
    • Partnership with Cleveland Clinic Fairview for post-discharge referrals for chronic conditions (CHF, COPD, diabetes); Harper received EPIC access and contractor status to visit patients in the hospital and home.
    • Collaboration with The Centers for mental health urgent care to divert low-acuity mental health patients from the ER to a same-day, wraparound facility.
    • Human Services (Nicole Zierenberg) support for the 18-59 age group and VA patients.
    • Pain points: limited capacity (Harper alone handles high demand), difficulty engaging other hospital systems, transportation barriers (especially for homebound patients), hoarding as a growing safety hazard, and lack of a standardized mental health follow-up protocol.
    • Mental Health Crisis Response: Captain Trapoti explained the current emergency system: patients threatening self-harm are placed on a “pink slip” (72-hour hold) and often wait hours to days in the ER without definitive care, only to be transferred to a facility for short stabilization. He noted that research indicates community paramedicine struggles with mental health, but the team is working to find alternatives.
    • Hoarding: Oliver described hoarding as a multifactorial problem involving fire hazards, pests, and legal citations; he assists by removing one bag at a time but lacks resources for significant impact. Councilman Baker noted issues with theft allegations.
    • Transportation: Nicole Zierenberg detailed a $100,000 grant from the Healthy Lakewood Foundation to create an Uber Health account for same-day rides to appointments, addressing a major barrier for post-discharge follow-ups.
    • Funding Needs: Chief Fairbanks stated that Harper is at capacity (working 110%) and cannot be cloned; the department seeks funding for an additional neighborhood paramedic position. He noted that reducing high-utilizer EMS calls (from 50-100 per year down to 10) is a key metric, not overall call volume.
  • Council Member Q&A: Councilmembers praised the program:
    • Councilman Evans noted mental health as a council priority and offered support.
    • Councilman Bixenstine asked about utility outages; Harper discussed preparedness for oxygen-dependent residents.
    • Councilwoman Strebig asked about the Uber program; Zierenberg explained the grant mechanism.
    • Vice President Baker emphasized the need for data-driven metrics to secure funding, suggesting cannabis funds, CDBG, and opioid funds as potential sources.
    • Councilman Bullock echoed support for a city commitment and leveraging outside funds.
    • President Keppel asked about the program’s history (Assistant Chief Bullo provided background: it began as a fall prevention initiative to gain home access and expanded). She also questioned how Harper triages multiple needs and suggested exploring partial hospitalization programs; Harper and Trapoti noted challenges with liability and pink-slip culture.

Key Outcomes

  • Communication Received and Filed: The committee voted unanimously to receive and file the communication from Fire Chief Fairbanks regarding the Neighborhood Paramedic Program update.
  • Funding Exploration: Council members indicated interest in using cannabis funds, CDBG, and opioid settlement dollars to support expansion of the program. No formal commitments were made, but a follow-up meeting was suggested to discuss data and metrics to justify additional positions.

Meeting Transcript

Okay, it's 6 30 and all members of uh the committee are here. I will call the July 20th Public Safety Committee meeting to order. Pursuant to Lakewood Codified Ordinance 109.01 B Section B, Section 1. As chair, I am calling for this evening's public safety committee to be held partially by video conference under ordinance 109.01. Council members participating remotely need not be present for the purpose of voting and determining a quorum. So with that, um all members are present. And we have two items on the agenda. The first is approval of the March 9th, 2026 Public Safety Committee meeting. Do I have a motion? So moved. Do you I have a second second? All those in favor? Aye. Aye. Aye. That motion carries. So the second item on the agenda is a communication from Chief Fairbanks requesting an audience to share an update on the neighborhood paramedic program. I look forward to hearing this update. Um and so if we don't have any other objection or discussion, I'm I'm ready to turn things over to Chief Fairbanks, a paramedic Harper for their presentation. Thank you. Good evening, everyone. Um this is our annual neighborhood paramedic program update. Uh this is something that we've been doing probably the last three to four years, just so we can get in front of the public safety committee and council to ensure that uh we explain exactly what the neighborhood paramedic program is up to and we also like to discuss roadblocks and any pinch points that we found along uh along the way while Oliver's been out there doing an amazing job. So tonight uh Oliver is going to be our key presenter, but we also have Nicole Zierenberg from uh human services. These two have been working pretty well together over the last several months. And then we also have Captain Michael Trapoti from the fire department. He uh is our health and safety officer, but also on the side, he is a physician's assistant and he has been a resource for Oliver while he's been running this program essentially. So without food further ado, I will turn it over to Oliver so he can get started with his presentation. There it is. Yeah. Yep. All right. Uh and just a little more. Mike actually works at a uh a mental health facility too. So he's he can give a little more insight later on here where um the the issues we're finding of people going to ERs and EDs with mental health problems getting chewed up and spit out um has been a recurrent problem. So he's he'll shed a little more light on that um in a bit here. But you can go next slide, please. Uh so since the last year it's been a very busy year. Um I partnered with Cleveland Clinic Fairview. Uh they've started doing a kind of a pipeline with uh discharge patients that have chronic conditions, um, congestive heart failure, COPD, diabetes. So they'll they'll send me referrals to these patients that live within uh the confines of Lakewood and send me some information about what they were uh held with and then some ideas of what they think will help bridge the gaps in their care when they get back home so I kind of get a little spiel and I I can go and visit them and see where they're at. And uh it's been an enlightening to see kind of the people that get lost between uh going to the hospital coming home and having nothing to show for it. So it's been super helpful to have them kind of in our back pocket, some of us patients. Um the centers is uh a mental health urgent care be working with. We would send some of the lower acuity uh mental health folks there, they would send an Uber out. Instead of having an ambulance take them to the hospital for them having a uh a minor uh mental health crisis, they would send them to this facility that was kind of a one-stop shop and it was awesome. They would do um same-day care, they'd walk in, they'd have a psychiatrist, they would have case management, uh pharmacy, everything they needed to do all all wrapped up into one and not get in an ER and sit there for eight hours and have you know not get any definitive care. Um human services Nicole here, she's been super, super helpful. She's managing the uh 18 to 59 age group that has been underserved as really hard to find uh resources that are better for them specifically. And then with uh VA patients, she spent a number of years at the VA, so she's been super helpful navigating um these patients' care in the field.

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