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Record of Proceedings

Lakewood Health & Human Services Committee Meeting Summary – October 7, 2026

Council Meetings — Wednesday, October 7, 2026
BodyLakewood, Ohio
SessionCouncil Meetings
DateWednesday, October 7, 2026
StatusFILED
Video Record
0:00 / 1:07:55

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it

Speaker numbers apply only to this recording.

Unassigned speaker

0:01

I'm

Speaker 1

0:01

going to call the meeting of Lakewood City Council Health and Human Services Committee meeting to order.

0:07

We have two orders of business today.

0:10

The first one being the approval

Unassigned speaker

0:12

of

Speaker 1

0:12

the minutes of the March 23rd, 2026 Health and Human Services Committee meeting.

0:17

And I would like to make a motion to approve those meeting minutes.

Speaker 2

0:21

Second.

Speaker 1

0:22

We have a motion and a second.

0:24

Any discussion?

0:28

All in favor?

0:30

Aye.

0:30

And that motion passes.

0:33

And our second order of business today is a communication from Health and Health and Human Services Director.

0:48

Chief Fairbanks regarding the Lakewood community care response team and a request to present.

0:55

And before we get to that, I want uh to recognize the other folks that are in the room tonight.

1:00

We have uh the chief is here, the uh Chief Fisher is here, Law Director Vargo is here, um Fred Mance from the CIT officer, uh Judge Neff is here, as well as Assistant Chief Nick and Neighborhood Paramedic Oliver, as well as Nicole from Health and Human Services.

1:23

And I'll turn it over to you, Director Barry, to get us started.

Speaker 3

1:30

Get myself adjusted here.

1:32

Well, thank you for the introductions, and we really appreciate having the opportunity to come and speak in front of the Health and Human Services Subcommittee tonight about our community care response team.

1:43

Uh the reason we are bringing this to all of you is because we've been working on this uh program uh for about a year now uh officially.

1:52

And as you'll see, this kind of goes towards some of the conversations that we've had and the council has been having over uh the last couple of years around um responding to crisis mental health, uh psychosocial needs in the community, and this is what uh the Department of Human Services, the fire department, police, and the rest of the administration where we're kind of headed to address those issues in the community.

2:17

So uh I will uh kind of go through the presentation, we'll hear from um our partners in fire and uh police, and we'll also hear from some of the frontline folks as we go through with uh Nicole talking a little bit.

Unassigned speaker

2:31

So

Speaker 3

2:32

moving on.

2:35

And it's gone.

2:37

There we go.

2:38

Um so Lakewood uh has um we've really been this establishing and creating partnerships for for a long time, since uh human services was founded in 1992, and certainly before that.

2:52

But over the last couple years, since Cove Community Center became uh an uh an asset to the community.

2:59

We've been seeing and noticing certainly more folks coming in, uh working with the neighborhood paramedic as that program has uh come together uh really since 2019, um what the needs of the community are and we're we're seeing and we're trying to build a response to what we're seeing in the community.

3:19

So we we tackle everything together.

Unassigned speaker

3:27

So

Speaker 3

3:27

really we've are we've always worked together, like I said.

3:30

This has been something that's been going on since uh the 90s and before that.

3:35

We have over 30 years of working alongside police and fire, but again, um since 2019 and the neighborhood paramedic program uh kind of formally coming into being.

3:45

There's been a couple of iterations over the years since then, and especially with the the most recent iteration with uh Oliver at the helm.

3:53

Uh we have really kind of amped up our work in the community, and we've really started to work um more closely and establish internal um methods of communication and referral so we can really address situations as they come up and we're not uh missing um opportunities that present themselves.

4:12

So as you can see, COVID opened.

4:15

Uh we started sharing cases and having a monthly case review meeting, and then you know, we're we've established since 2025 a dedicated team to work on

Unassigned speaker

4:25

this.

Unassigned speaker

4:29

So

Speaker 3

4:29

really it's uh it's a it's a four-pronged approach in a way.

4:32

We have human services that kind of works on the psychosocial issues, the mental health aspects.

4:38

We kind of take care of that side of things, so we're the social workers in the field.

4:42

We have the fire department that handles uh the medical side of things.

4:45

Oliver goes into people's homes.

4:47

I'm sure he's gonna share uh quite a bit of information about that, and you all are pretty familiar.

4:52

Um, but he handles all the medical things, so we can focus on the psychosocial.

Unassigned speaker

5:00

Uh the police help with safety, our neighborhood officers and other uh CIT trained officers have been incredible asset to the community.

Speaker 3

5:04

Uh you'll see some data in here that I think is uh very uh promising, and it's great to see the kind of work that they're doing, but they handle those immediate um situations in the community.

5:15

And then we have Project SOAR, which has existed since um uh uh around 20 2018 is when it I think fully came uh into being.

5:24

But uh that program you're gonna see that we're kind of expanding on our partnership with them, and they'll be helping us really uh support that other aspect of addiction um and and other um needs.

Unassigned speaker

5:40

So

Speaker 3

5:40

really it's a it's a no-wrong door policy or no wrong door program.

5:46

Something got out of order here.

5:48

Um but any any door, so any any way that a resident can come to us, it can come through uh police referral, it can come through uh the fire department, it can be uh a walk-in at Cove, it can be a phone call, it can be uh referral through a friend or a neighbor.

6:06

Really, we get these referrals from any any different number of means.

6:10

Um we triage those and we get them to the right profession.

6:14

So if it's something that Nicole or the human services team needs to work on because it's a more of a psychosocial issue, or it's a paramedicine issue, or it's a policing issue or peer recovery, we find the right profession in the in our in our city and we get them connected.

6:30

We do a lot of joint visits, which you'll hear about, where we we tackle multiple issues at once and we address uh multiple things going on.

Discussion Breakdown — Share of Meeting
Mental Health Awareness█████████████████████████████████████████████52%
Public Safety██████████████████████████30%
Budget Equity Analysis█████6%
Public Health████5%
Community Engagement███4%
Procedural███3%
Summary of Proceedings

Lakewood City Council Health & Human Services Committee Meeting – October 7, 2026

The Lakewood City Council Health & Human Services Committee met on October 7, 2026, with Chair Cindy Strebig presiding. The committee approved prior meeting minutes and heard a presentation on the Lakewood Community Care Response Team, a joint Human Services, Police, and Fire Department program. The meeting also included comments from Cuyahoga County Council President Dale Miller, Judge Neff, and two public speakers.

Consent Calendar

  • The committee unanimously approved the minutes of the March 23, 2026 Health & Human Services Committee meeting by voice vote. No written minutes packet was included in the provided source materials.

Public Comments & Testimony

  • Phil Florian, a Lakewood resident since 2000 with more than 30 years of experience in developmental disability and severe mental illness services, expressed strong support for the Community Care Response Team and urged Council to invest significantly more. He suggested studying the Shaker Heights co-responder model, in which social workers remain on scene after police leave. He noted that Ohio’s prison system provides the most mental health services in the state and that half of Cuyahoga County Jail inmates have a significant mental illness.
  • Kate Indersol, Executive Director of the Healthy Lakewood Foundation, expressed the foundation’s support for the city’s integrated response model, noting its funding history and its most recent $100,000 investment over two years to support prevention and benefits access for residents aged 18 to 59. She said local service delivery cannot replace federal or state program scale but helps residents quickly, and she praised city staff for building care without a mandate.

Community Care Response Team Presentation

  • Director Chad Berry, Chief Kevin Fischer, Fire Chief Ryan Fairbanks, Clinical Manager Nicole Zarenberg, and Neighborhood Paramedic Oliver presented the program as a formalization of work Human Services has done with police and fire since the department’s founding in 1992, with the neighborhood paramedic role in place since 2019 and a dedicated team established in 2025. They described a no-wrong-door referral system leading to clinical triage and follow-up until residents are stable.
  • Berry said the Lakewood Foundation is contributing $60,000 per year for three years as a pilot to fund Zarenberg’s clinical manager position, and the Healthy Lakewood Foundation is providing $100,000 over two years for prevention work at Cove Community Center.
  • First-year Human Services data reported by Berry and Zarenberg included at least 230 contacts and outreaches; 43 of 56 adult crisis contacts arriving as walk-ins at Cove rather than through 911; and nearly 200 home visits to at least 200 different individuals, with each person typically receiving three one-hour visits per week while the case is open.
  • Neighborhood Paramedic Oliver reported approximately 920 patient contacts since 2024 through the week before the meeting. Citywide data also showed 1,400 people who called 911 more than once and 14 people who called 24 or more times. Oliver said 64 repeat EMS callers were flagged for psychiatric or behavioral problems, but that this undercounts because the reporting system uses many other labels.
  • Police data presented by Chief Fischer and Sergeant Mance showed four community officers, one per ward, and 42 officers and dispatchers trained in Crisis Intervention Team (CIT) response. Officers completed 74 CIT reports over the past year, and those 74 crisis calls resulted in no force and no arrests. Police responded to just over 900 welfare check calls from August of the previous year through August 2026, many involving CIT-trained responders.
  • The presentation included Project SOAR, described as a critical addiction recovery resource with dedicated detox beds. The city is working to establish a Lakewood-dedicated peer support specialist through Project SOAR to follow residents for six months or longer after detox and recovery. Chief Fischer noted that getting someone into a treatment bed is unusually difficult, and an outreach event this summer resulted in a person entering treatment the same night.

County and Court Perspectives

  • Cuyahoga County Council President Dale Miller praised the program as data-driven and ahead of the curve. He reported that the Glik Crisis Center opened the previous month, served 73 people in its first week, about one-quarter of referrals coming from law enforcement, and is expected to serve about 1,000 people per month when fully operational. He encouraged Lakewood to use the Glik Center for both crisis response and long-term follow-up.
  • Judge Neff expressed strong support, noting that many people in the justice system have mental illness and should not be in jail. He described a 45-day wait for a state behavioral health bed and said community intervention before court involvement is critical. He also noted he can use court special project funds to pay for treatment for people who lack insurance.

Council Questions & Discussion

  • Councilmember Hamilton Steiner asked about service to Cleveland residents; Director Berry confirmed the city does not turn them away and serves other communities through county and federal contracts. Hamilton Steiner also asked about language access; Berry said Human Services uses a Language Line contract with live video interpreters and is adding direct interpreter connections.
  • Councilmember Bixenstine asked about shared data systems. Berry confirmed departments use an internal, bespoke case management system that shares case notes and interventions across Human Services, Fire, and Police, and that it is being upgraded with IT support. Asked about evaluation metrics, Berry said the program tracks both quantitative measures such as reduced repeat 911 calls and qualitative success.
  • Councilmember Evans asked for a future detailed breakdown of staffing needs, dollars, and gaps, and expressed strong interest in investing city resources. President Kepple said this work is a Council budget priority, not a “leftover money” item, and asked about restoring Lakewood Area Collaborative funding. County Council President Miller said that if the county HHS levy passes, he hopes collaborative funding will be maintained and restored close to prior levels. Director Berry said the Mayor has committed to continuing community-based services regardless.
  • Vice President Baker noted the Council had set aside cannabis funding and asked whether conversations were underway to use it for this program. Berry said the administration is exploring cannabis and opioid settlement funds for the build-out during the upcoming budget process. Baker said prevention reduces strain on other public services and voiced support. Chief Fischer confirmed CIT training coverage is about 45–50 percent of officers, with annual training seats maxed out, and that jailers are the next training priority.

Key Outcomes

  • The committee voted unanimously to receive and file the communication from the Human Services Director, Police Chief, and Fire Chief regarding the Lakewood Community Care Response Team.
  • The administration indicated it will return annually to report on the program’s progress, successes, and pain points.
  • Council members expressed support for continued investments, with funding conversations to continue through the upcoming budget process, including possible use of cannabis and opioid settlement funds.

Meeting Transcript

I'm going to call the meeting of Lakewood City Council Health and Human Services Committee meeting to order. We have two orders of business today. The first one being the approval of the minutes of the March 23rd, 2026 Health and Human Services Committee meeting. And I would like to make a motion to approve those meeting minutes. Second. We have a motion and a second. Any discussion? All in favor? Aye. And that motion passes. And our second order of business today is a communication from Health and Health and Human Services Director. Chief Fairbanks regarding the Lakewood community care response team and a request to present. And before we get to that, I want uh to recognize the other folks that are in the room tonight. We have uh the chief is here, the uh Chief Fisher is here, Law Director Vargo is here, um Fred Mance from the CIT officer, uh Judge Neff is here, as well as Assistant Chief Nick and Neighborhood Paramedic Oliver, as well as Nicole from Health and Human Services. And I'll turn it over to you, Director Barry, to get us started. Get myself adjusted here. Well, thank you for the introductions, and we really appreciate having the opportunity to come and speak in front of the Health and Human Services Subcommittee tonight about our community care response team. Uh the reason we are bringing this to all of you is because we've been working on this uh program uh for about a year now uh officially. And as you'll see, this kind of goes towards some of the conversations that we've had and the council has been having over uh the last couple of years around um responding to crisis mental health, uh psychosocial needs in the community, and this is what uh the Department of Human Services, the fire department, police, and the rest of the administration where we're kind of headed to address those issues in the community. So uh I will uh kind of go through the presentation, we'll hear from um our partners in fire and uh police, and we'll also hear from some of the frontline folks as we go through with uh Nicole talking a little bit. So moving on. And it's gone. There we go. Um so Lakewood uh has um we've really been this establishing and creating partnerships for for a long time, since uh human services was founded in 1992, and certainly before that. But over the last couple years, since Cove Community Center became uh an uh an asset to the community. We've been seeing and noticing certainly more folks coming in, uh working with the neighborhood paramedic as that program has uh come together uh really since 2019, um what the needs of the community are and we're we're seeing and we're trying to build a response to what we're seeing in the community. So we we tackle everything together. So really we've are we've always worked together, like I said. This has been something that's been going on since uh the 90s and before that. We have over 30 years of working alongside police and fire, but again, um since 2019 and the neighborhood paramedic program uh kind of formally coming into being. There's been a couple of iterations over the years since then, and especially with the the most recent iteration with uh Oliver at the helm. Uh we have really kind of amped up our work in the community, and we've really started to work um more closely and establish internal um methods of communication and referral so we can really address situations as they come up and we're not uh missing um opportunities that present themselves. So as you can see, COVID opened. Uh we started sharing cases and having a monthly case review meeting, and then you know, we're we've established since 2025 a dedicated team to work on this. So really it's uh it's a it's a four-pronged approach in a way. We have human services that kind of works on the psychosocial issues, the mental health aspects. We kind of take care of that side of things, so we're the social workers in the field. We have the fire department that handles uh the medical side of things. Oliver goes into people's homes. I'm sure he's gonna share uh quite a bit of information about that, and you all are pretty familiar. Um, but he handles all the medical things, so we can focus on the psychosocial. Uh the police help with safety, our neighborhood officers and other uh CIT trained officers have been incredible asset to the community. Uh you'll see some data in here that I think is uh very uh promising, and it's great to see the kind of work that they're doing, but they handle those immediate um situations in the community.

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