So we're gonna get started.

My name's Christy Nalt.

I am the wellness specialist here at the City of Nashua.

Been here since just January, so I'm still navigating, but um a resource for all things wellness.

Today we have Deanna with us from Anthem.

She's the wellness manager that services our account here at the city, and she's gonna take us through an Anthem Sydney app demo.

So Deanna.

Thank you, Chrissy.

So I'm Deanna, so I'm our local health and wellness program manager.

So as uh Chrissy mentioned, we're gonna do a walkthrough of the Sydney app today.

Um, a lot of folks don't realize that they can self-serve a lot of information from the app.

And as I refer to Sydney during the presentation, please just keep in mind that it is interchangeable with Anthem.com.

So if you are someone who prefers the browser version, that's perfectly fine.

You can do all of these things in both.

That said, we do encourage folks to use the Sydney app simply because you have it on the go, right?

So if you ever were to need your ID card and you're not expecting that maybe you need to go to the urgent care that day, right?

You're able to access all of the same programs, tools, resources wherever you are, as long as you have your phone on you.

Um so while it looks a little bit different, all of the same features are in the browser version, and your login is also going to be the same between the browser and the Sydney app.

Um, Sydney can be downloaded from your Apple App Store, Google Play, or wherever you get your apps from.

It is, of course, free.

Um, so that's Sydney with an S.

So let's go ahead and jump on in.

So what I have up on the screen here is once we've logged into our account, this is essentially your home page within the app.

Um, so the first thing I'm going to do or point out are just some key areas on the home page.

So we can see in the upper right hand corner, right here, you have an envelope, and in the demo site, there's a little red three on it, which is indicating that I have three messages on red in my inbox.

I can see that I have my ID card here, action items, which are items which Anthem would like to bring my attention to right here in the upper center.

And then there's going to be more information as I scroll down, which we'll get to.

And then from the toolbar, we'll go through these different options at the bottom here as well.

Let's go ahead, let's start with the message center.

And this is where you'll find messages for anything that Anthem may want to bring attention to for you, or it could be correspondence related to support.

Um, but you can communicate with support through the message center.

Um, and again, any it could be a reminder for an appointment, but you'll find communications directly from Anthem in your message center.

All right.

And next we're going to take a look at the ID cards.

This is a very handy feature.

And if you have multiple people on your plan, if you have dependents on the plan with you, you can actually toggle between the different ID cards.

So maybe if you're with your child for an appointment or something like that, um, very handy to be able to easily access all of those ID cards right from your phone.

You can see towards the bottom that there's this little share icon right here.

If I tap that, I have different ways in which I'm able to share the ID card as well.

Um I've actually used this feature.

I've actually used it twice.

I had my dentist appointment yesterday and I emailed them my ID card prior.

Um, I but I've also used that my annual exam.

Very handy and sometimes honestly even easier than pulling out the physical card.

Um, you know, uh, but especially if you maybe don't have your physical card on you for some reason, knowing that it's right there in the app is incredibly helpful.

All right.

All right, and then the next thing I'm going to do is take a look at claims.

So let's go to the toolbar at the bottom here.

And this is definitely, of course, one of the most utilized features within the app.

Um, we'll go to the second option from the left for claims.

Let's go ahead and select medical at the top here.

And then I'll select the claim which I would like to take a look at.

So we'll go with this one right here.

So here you're able to access all of the details for the claim, the explanation of benefits.

So all the information that you would get at anthem.com.

Again, you can access directly within the app.

A new feature that Sydney now has is tracking prior authorizations and the status.

So let's take a look at how to access that area within the app.

And this updates in real time, and it's the same information and the same updates that our claims team has.

So from the menu option down at the bottom here, we're gonna tap all the way to the right for menu, and then the top option for my plans.