Alright, so we're gonna get started.

All right, so welcome.

We're gonna get started with today's benefits resource session.

Today we have Jody Tuzen from Delta Dental with us.

He is our representative that works here with the city of Nashua.

He's gonna take us through the Delta Dental Benefit Plan, answer your questions that you might have, one small housekeeping rule.

If you do have questions, if you could just put your hand up and I'll run the microphone over to you.

This is to ensure that those that watch the video afterwards are able to hear your questions and the answer that goes with it.

So without any further ado, I'm gonna turn it over to Jody.

Welcome.

Great, thank you, Christy.

And uh thank you for joining me today at this uh benefits meeting.

I'm uh my name, as Christy said.

My name is Jody Tuzenam from Northeast Delta Dental.

And I'm just gonna go over your uh dental benefits with you and help you understand how the plan works and try to help you get the most out of the plan, make sure you're using it well and getting the best benefit possible out of it.

So to let you know though, this presentation is really for general purposes only.

So if you do have specific questions about claims and things like that, that's something you would want to contact our customer service department about.

Uh we'll talk a lot about them in the presentation, but they are a great resource if you have specific questions about your claims or benefits.

Okay.

All right, thank you very much.

So this is the agenda for today's meeting.

We're gonna give you some important information to start with.

Again, we'll talk about our customer service team and what a great resource they are for you.

We'll talk about our networks that you have available to you, which is our PPO plus premiere network, really great network that we'll get into in more detail in the following slides.

We'll go through your benefits overview with you.

We'll talk to you about our health through oral wellness program, which is a really great wellness program that can really help members that are at higher risk for oral disease, and again, we'll talk a lot more about that in the following slides.

We'll show you how to do a dentist search, we'll talk to you about our patient portal, we'll show you our mobile app, we'll go over the vision and hearing discount program, and then we'll have time for questions as well.

So that's the agenda for today, and we'll get right into it.

So essential information.

So ID cards are not issued uh every year, they're only issued initially when you enroll.

Uh in the past, we would issue two ID cards in the subscriber's name only.

That has changed in the last couple years.

Now we do issue an ID card for each individual member.

It'll have your name as the subscriber, but then each other card will have each member you're covering an ID card for them as well.

Um, all claims are submitted on the employees' membership, so you all have the same ID number, even though you're the subscriber, everyone will use that same ID number on your card.

As I mentioned, cards are issued at initial enrollment only.

But if you ever do need additional ID cards, you can always go on our patient portal, which we'll talk about more later, and you can print an ID card for yourself there.

Um if you really need a hard copy, you can give customer service a call as well, and they may be able to give you a hard copy through the mail.

But in general, the best way to get a copy of an ID card would be to go to the patient portal and log in there and do it that way.

Okay.

Um, customer service.

Again, we'll talk more about this on some of the next slides.

But you have fast friendly service calls are typically answered within 45 seconds of calling.

And actually, it's usually much less than that.

I think at one one month it was like 18 seconds.

So you're gonna get a live person in Concord, New Hampshire very quickly.

Um their call resolution, seven 97.5% of their calls are resolved on the first call.

So that means you don't have to call them and follow up, they don't have to call you back with an answer.

You get it all taken care of right then and there.

So customer service is awesome, and I'll give you a little more information about that later.

And again, we'll talk more about the patient portal as well, but there's a lot of great tools there.

You can view your claims, your benefits, like I said, print ID cards, you can see your explanation of benefits, all sorts of great tools available on the portal.

So I would encourage you all to go there.

It's NE Delta.com slash patients, or you can just go to NE Delta.com and click on the patients tab to create an account and log in.

All right.

So the part we're gonna talk about now is the networks.

And I've like talking about the networks because you have really, really great networks on this plan.

And um, this is probably one of the most important things we'll talk about today.

But when you're on a Delta Dental plan, you can see any dentist you wish in any state.

Our networks are nationwide.