OpenPublica

Accountability starts with access.

© 2026 · Filed for the public record

Use casesAboutAPIPrivacyTermsLinkedIn
Home/New York City, New York/City Council
OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Veterans Mental Health Services Oversight and White Star Family Day Hearing - September 18, 2026

City Council — Friday, September 18, 2026
BodyNew York City, New York
SessionCity Council
DateFriday, September 18, 2026
StatusFILED
Video Record
0:00 / 3:12:52

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it
0:31

Good afternoon and welcome to the New York City Council hearing for the Committee on Veterans joined with a Committee on Mental Health on Substance Use.

0:43

Anyone wishing to testify or have any questions, please see one of the sergeant at arms going forward, no one is the approach today.

0:55

Good afternoon.

0:57

I am Councilmember Frank Morano.

0:59

I have the privilege of being the chair of the Committee on Veterans.

1:02

Thank you for joining us today for our oversight hearing with the Committee on Mental Health and Substance Abuse.

1:10

And you will hear from their distinguished chairperson in just a moment.

1:14

And I'm very, very much looking forward to today's hearing.

1:19

I I really can't say enough about the value that I think uh these hearings have had uh since I've been lucky enough to chair this committee.

1:29

You know, uh New Yorkers, as many people know, are cynical.

1:33

And if possible, Staten Islanders that I represent can be the most cynical of a cynical group.

1:40

And uh oftentimes when it comes to the public and quite frankly, even a lot of legislators, there's a lot of head scratching about what these hearings actually accomplish.

1:52

I'm not necessarily talking about this committee, but any of these hearings in general.

1:56

There's uh the feeling that uh, in fact, I said this today multiple times.

2:01

There's the feeling that there's a lot of grandstanding politicians asking questions to a lot of stonewalling bureaucrats, and it's not necessarily clear what's being moved forward.

2:12

I really do think that the committee hearings that we've held have uh stood in stark contrast to that.

2:18

Not only the testimony that we've gotten from the administration, not only the reports that the committee has prepared, but the uh dynamic testimony from the public, including the public, by the way, who is occasionally uh critical of the work that this council's been doing on veterans' affairs.

2:35

Whether it's been the hearing that we had on post 911 veterans, whether it's been the hearings that we've had on uh LGBTQ plus veterans, whether it's been the round table that we did on uh veterans of color, whether it's been uh the hearing and associated round table that we've done on uh post-911 veterans or on female veterans.

2:57

Each of the each of those hearings has produced concrete legislation uh that I am looking forward to introducing.

3:07

In some cases, I have introduced, and uh I I think it really does lay the groundwork for actually improving the lives of the large number of veterans that live in New York City.

3:20

And I'm hopeful that uh this hearing that we're going to undertake today, which is not a very important issue, does that same thing.

3:26

Let's talk a little bit about some of the recent history that we're gonna be exploring today.

3:31

In October of 2024, these committees examine the city's efforts to support veterans and their families impacted by PTSD.

3:40

At that time, New York City's Department of Veteran Services highlighted its family outreach efforts, their mental health programs and resource navigation services, while local laws 37, 38, 39, and 40 of 2024 had just taken effect.

4:10

One spoiler alert for the public far too many city agencies are not in compliance with local law 37.

4:19

We're gonna find out who the biggest defenders are, and we're gonna find out what we're gonna do about why they're not in compliance.

4:31

But participation and data quality remain concerns.

4:45

So while veteran identification has improved, the city the city still lacks uh consistent data on whether veterans who request mental health services ultimately receive care, limiting uh the council's ability to assess service access and outcomes.

5:02

These gaps are especially important as veterans continue to face many of the same challenges as other New Yorkers, including housing instability, affordability pressures, bureaucratic barriers, and the stigma that's associated with seeking mental health support.

5:19

Now, uh let me tell you a little bit about the situation involving veterans in New York in terms of the numbers.

5:26

According to the U.S.

5:28

Department of Veterans Affairs, New York State ranks ninth in total veteran population.

5:34

In 2024, there were nearly 18 million veterans in the U.S.

5:38

and 637,542 residing in New York State, with about 122,700 living in New York City.

5:48

When we look at and explore the effects of military service on veteran psychological health, there are so many different aspects to look at.

5:59

And it's one of the reasons why I think veterans issues really affect the issues that every single city agency is deals deals with.

6:06

The impacts of military service on psychological health, as you might guess, are quite complex.

6:12

And as a result, veterans tend to suffer from substance and alcohol use and misuse, sexual trauma, behavioral health issues, and mental health disorders, including post traumatic stress disorders.

6:25

Now, what are the key barriers to mental health and substance use care among veterans in New York State?

6:32

Well, veterans in the state continue to experience significant unmet mental health and substance use treatment needs, despite high rates of health insurance coverage and access to VA benefits.

6:45

Think about that.

6:46

Even when people have insurance and are covered, they're still having difficulty for whatever reason, either accessing or taking advantage of the benefits that they're legally entitled to and that the taxpayers are paying for them to receive.

7:02

This gap in treatment is due to a lot of challenges, including difficulty navigating the behavioral health system and understanding available benefits, negative stigma in some quarters towards treatment, uh, geographic and logistical barriers, and increasing need for equity and cross-cultural competency training to better identify the needs of female veterans, LGBTQ plus veterans, and veterans from racial and ethnic minority backgrounds.

7:31

Now, with all that in mind, we have heard a great deal of late uh about VetConnect NYC.

7:40

Veterans, advocates, and nonprofit providers, and city council members have regularly raised concerns about the VECT uh Vet Connect NYC portal site since its inception in 2018.

7:54

Uh users uh continue to face difficulties accessing and navigating the portal, reaching agency staff and caseworkers, and a lack of follow-up after seeking services, which has contributed to delayed access to services, including mental health services.

8:11

And uh that was spelled out recently in a report by the New York City controller Mark Levine.

8:17

In addition to our oversight topic today, we're going to be hearing about resolution number 493, which is sponsored by Councilmember Ariola, which would declare uh April 7th as White Star Family Day in the City of New York.

8:36

Uh now, because we do not uh Councilmember Ariola just messaged me that uh she actually doesn't have a link to log on, but uh she did send me this statement to read on her behalf about resolution uh 493.

8:52

Uh, she says resolution 493 addresses an important gap in how we recognize families who have lost a service member or veteran to suicide.

9:02

White star families carry a loss that is often deeply painful, and unlike gold star families, they currently have no formal designation or official recognition specifically acknowledging their service.

9:16

This resolution is about making sure these families aren't overlooked and that their loss is recognized with the dignity and respect it deserves.

9:25

Our veterans and service members dedicate themselves to protecting our country and our commitment to them should not end when their service ends.

9:33

We must also recognize and support the families who are left behind, particularly those facing the unique grief stigma and challenges associated with suicide loss.

9:44

By declaring April 7th as White Star Family Day in New York City, we are taking a meaningful step towards bringing greater awareness to veteran suicide and ensuring that the families affected by it know uh that their loss has not been forgotten.

10:00

I urge my colleagues to join me in recognizing these families and supporting resolution 493.

10:08

Now, I want to acknowledge my colleagues on uh both committees who are here today, the man who I believe still has perfect committee attendance or pretty close to it.

10:19

Uh the distinguished council member from Queens, Phil Wong, is here, as well as uh Councilmember Aldeball from the Boogie Down Bronx is here as well.

10:29

Uh before I conclude, I want I would like to acknowledge uh Councilmember Caban, the chair of the Committee on Mental Health and Substance Abuse, for working with me on this oversight hearing.

10:42

Uh she recognizes as much as I do how crucial it is to address the mental health issues veterans face and the barriers to treatment that many still experience.

Discussion Breakdown — Share of Meeting
Veterans Affairs█████████████████████████████████████████████58%
Mental Health Awareness███████████14%
Veterans Services████████10%
Public Engagement█████6%
Procedural███4%
Criminal Justice Reform██3%
Data Privacy and Security██2%
Public Health█1%
Youth Programs█1%
Summary of Proceedings

Joint Hearing on Veterans' Mental Health Services and White Star Family Day Resolution

The New York City Council Committee on Veterans, chaired by Councilmember Frank Morano, met jointly with the Committee on Mental Health and Substance Use on Friday, September 18, 2026, at 1:00 PM in Hearing Room 1, 250 Broadway, New York, NY. The hearing addressed oversight of mental health and substance use services for veterans and military families (Oversight Item T2026-2423) and Resolution 0493-2026, introduced by Councilmember Ariola on June 11, 2026, which would declare April 7 as White Star Family Day in New York City. Veterans Committee roll call showed Councilmembers Morano and Wong present and Councilmembers De La Rosa, Gennaro, and Paladino absent; Councilmember Caban, Chair of the Committee on Mental Health and Substance Use, participated in the joint hearing.

Note on record discrepancies: The committee's name appears inconsistently in the record as "Committee on Mental Health and Substance" (agenda and minutes, apparently truncated), "Committee on Mental Health and Substance Use" (Caban's self-identification in the transcript), and "Committee on Mental Health and Substance Abuse" (used by Morano when acknowledging Caban). The Veterans Committee minutes list only Morano and Wong as present, yet Caban spoke at length, indicating the joint committee's attendance was not fully captured in the roll call.

Public Comments & Testimony

  • A speaker who previously testified on September 22, 2025, spoke as a member of the White Star family community. She described the designation's obscurity, recounting that "no one knew a word about what it was" until she raised it publicly, and that a family member told her, "I didn't know I was a white star." She urged that support for families "must continue."
  • The speaker described a woman with mobility challenges who faces paying more than $100 for help navigating the steps to leave her home, and questioned how the city can ensure the support she needs is accessible and affordable.
  • The speaker expressed concern that reporting systems are not truly anonymous, stating that "they'll still find out who you are like when you call 911," and called for protections ensuring reporting organizations never learn the reporter's identity, citing fear of retaliation.
  • The speaker reported personally witnessing disrespect within organizations involving Gold Star, White Star, and Silver Star family members and military children, and urged that veterans and military families be treated as a protected demographic, asserting that "dignity should never depend on someone's personal preference."
  • The speaker noted that a roundtable or meeting with White Star families would have been a meaningful opportunity to hear their concerns directly, and highlighted that White Star, Gold Star, Silver Star, and Blue Star family members, military spouses, and family caregivers own businesses and contribute to the community.
  • Councilmember Morano encouraged veterans to submit written testimony, attend future hearings, or participate via Zoom, and pledged, "I will read every word of your testimony personally."

Discussion Items

  • Hearing purpose: Morano noted the hearing drew on administration testimony, committee reports, and "dynamic testimony from the public, including the public, by the way, who is occasionally critical." He acknowledged Councilmember Caban for partnering on the oversight hearing and Councilmember Paladino for prior contributions, noting Paladino could not attend due to a family situation.
  • Veteran population and family impact: Caban stated New York City is home to more than 170,000 veterans and hundreds of thousands more family members and caregivers. She described substance use as "often a form of self-medication for untreated trauma" that disproportionately affects veterans and compounds housing instability, family breakdown, and mental health decline, and noted caregivers frequently sacrifice their own economic security and mental health without adequate support or recognition.
  • Outreach and engagement: An administration witness reported that two days after the 25th anniversary of September 11, more than 1,200 members of the military and veteran-affiliated community attended the city's inaugural remembrance ruck, and that more than 1,000 calls were made to New York City veterans connecting them with DVS resources including mental health, housing, food, employment, and benefits.
  • Barriers to care: The administration cited difficulties accessing and navigating the online portal, reaching agency staff and caseworkers, and a lack of follow-up after seeking services as contributing to delayed access, including to mental health care.
  • Wait times and clinical role: DVS stated it does not provide clinical mental health counseling and instead works with community partners to ensure consistency. Morano pressed on whether a system exists allowing veterans to seek outside services rather than wait two or three months for care.
  • Funding: DVS cited Council discretionary funding through the Vallone initiative, which enables veterans to file for benefits related to mental health struggles.
  • Suicide data: The 18-to-34 age group (post-9/11 veterans) was cited as experiencing the highest suicide rate at 47.9 per 100,000 people.
  • Employment and residency: DVS worked with the state so veterans with a disability rating do not need additional documentation to open an Access VR case and qualify for 55A. A proposal was accepted ensuring New Yorkers who could not prove residency within the two-year window because of deployment retain their residency points.
  • Crisis response and tracking: DVS described a buddy system in which a housing team responds to veterans in crisis, with calls entered into the Vet Connect system including case notes and next steps, to ensure services are never interrupted.
  • Mental health and housing: Morano noted the clear link between mental health and housing and the connection to veteran homelessness.
  • Suicide prevention recommendation: Morano relayed a Veterans Advisory Board member's recommendation for an expanded case management system within DVS as a suggested change to the city's veteran suicide prevention strategy.
  • Implementation schedule: Morano requested a written implementation schedule identifying each recommendation, the person responsible, and the expected completion date.
  • Resolution 0493-2026: The administration stated its support for declaring April 7 as White Star Family Day, describing it as a meaningful step toward bringing greater awareness to veteran suicide and ensuring affected families know their loss has not been forgotten.

Key Outcomes

  • The administration expressed support for Resolution 0493-2026 declaring April 7 as White Star Family Day in New York City. Councilmember Morano, a sponsor of the resolution, voiced strong support, stating, "I certainly think we should" advance it.
  • The committee requested a written implementation schedule for recommendations; DVS indicated it ensures follow-up with veterans whose screeners indicate risk, connecting them to additional services, while noting DVS is not a clinical provider.
  • DVS described its Vet Connect system for logging outreach calls, case notes, and next steps as the mechanism for tracking outreach to veterans and ensuring continuity of services.
  • Public testimony, written submissions, and committee staff analysis will be compiled into the official hearing report, with Morano pledging to personally read all written testimony.

Meeting Transcript

Good afternoon and welcome to the New York City Council hearing for the Committee on Veterans joined with a Committee on Mental Health on Substance Use. Anyone wishing to testify or have any questions, please see one of the sergeant at arms going forward, no one is the approach today. Good afternoon. I am Councilmember Frank Morano. I have the privilege of being the chair of the Committee on Veterans. Thank you for joining us today for our oversight hearing with the Committee on Mental Health and Substance Abuse. And you will hear from their distinguished chairperson in just a moment. And I'm very, very much looking forward to today's hearing. I I really can't say enough about the value that I think uh these hearings have had uh since I've been lucky enough to chair this committee. You know, uh New Yorkers, as many people know, are cynical. And if possible, Staten Islanders that I represent can be the most cynical of a cynical group. And uh oftentimes when it comes to the public and quite frankly, even a lot of legislators, there's a lot of head scratching about what these hearings actually accomplish. I'm not necessarily talking about this committee, but any of these hearings in general. There's uh the feeling that uh, in fact, I said this today multiple times. There's the feeling that there's a lot of grandstanding politicians asking questions to a lot of stonewalling bureaucrats, and it's not necessarily clear what's being moved forward. I really do think that the committee hearings that we've held have uh stood in stark contrast to that. Not only the testimony that we've gotten from the administration, not only the reports that the committee has prepared, but the uh dynamic testimony from the public, including the public, by the way, who is occasionally uh critical of the work that this council's been doing on veterans' affairs. Whether it's been the hearing that we had on post 911 veterans, whether it's been the hearings that we've had on uh LGBTQ plus veterans, whether it's been the round table that we did on uh veterans of color, whether it's been uh the hearing and associated round table that we've done on uh post-911 veterans or on female veterans. Each of the each of those hearings has produced concrete legislation uh that I am looking forward to introducing. In some cases, I have introduced, and uh I I think it really does lay the groundwork for actually improving the lives of the large number of veterans that live in New York City. And I'm hopeful that uh this hearing that we're going to undertake today, which is not a very important issue, does that same thing. Let's talk a little bit about some of the recent history that we're gonna be exploring today. In October of 2024, these committees examine the city's efforts to support veterans and their families impacted by PTSD. At that time, New York City's Department of Veteran Services highlighted its family outreach efforts, their mental health programs and resource navigation services, while local laws 37, 38, 39, and 40 of 2024 had just taken effect. One spoiler alert for the public far too many city agencies are not in compliance with local law 37. We're gonna find out who the biggest defenders are, and we're gonna find out what we're gonna do about why they're not in compliance. But participation and data quality remain concerns. So while veteran identification has improved, the city the city still lacks uh consistent data on whether veterans who request mental health services ultimately receive care, limiting uh the council's ability to assess service access and outcomes. These gaps are especially important as veterans continue to face many of the same challenges as other New Yorkers, including housing instability, affordability pressures, bureaucratic barriers, and the stigma that's associated with seeking mental health support. Now, uh let me tell you a little bit about the situation involving veterans in New York in terms of the numbers. According to the U.S. Department of Veterans Affairs, New York State ranks ninth in total veteran population. In 2024, there were nearly 18 million veterans in the U.S. and 637,542 residing in New York State, with about 122,700 living in New York City. When we look at and explore the effects of military service on veteran psychological health, there are so many different aspects to look at. And it's one of the reasons why I think veterans issues really affect the issues that every single city agency is deals deals with. The impacts of military service on psychological health, as you might guess, are quite complex. And as a result, veterans tend to suffer from substance and alcohol use and misuse, sexual trauma, behavioral health issues, and mental health disorders, including post traumatic stress disorders. Now, what are the key barriers to mental health and substance use care among veterans in New York State? Well, veterans in the state continue to experience significant unmet mental health and substance use treatment needs, despite high rates of health insurance coverage and access to VA benefits. Think about that. Even when people have insurance and are covered, they're still having difficulty for whatever reason, either accessing or taking advantage of the benefits that they're legally entitled to and that the taxpayers are paying for them to receive. This gap in treatment is due to a lot of challenges, including difficulty navigating the behavioral health system and understanding available benefits, negative stigma in some quarters towards treatment, uh, geographic and logistical barriers, and increasing need for equity and cross-cultural competency training to better identify the needs of female veterans, LGBTQ plus veterans, and veterans from racial and ethnic minority backgrounds. Now, with all that in mind, we have heard a great deal of late uh about VetConnect NYC. Veterans, advocates, and nonprofit providers, and city council members have regularly raised concerns about the VECT uh Vet Connect NYC portal site since its inception in 2018. Uh users uh continue to face difficulties accessing and navigating the portal, reaching agency staff and caseworkers, and a lack of follow-up after seeking services, which has contributed to delayed access to services, including mental health services. And uh that was spelled out recently in a report by the New York City controller Mark Levine. In addition to our oversight topic today, we're going to be hearing about resolution number 493, which is sponsored by Councilmember Ariola, which would declare uh April 7th as White Star Family Day in the City of New York. Uh now, because we do not uh Councilmember Ariola just messaged me that uh she actually doesn't have a link to log on, but uh she did send me this statement to read on her behalf about resolution uh 493. Uh, she says resolution 493 addresses an important gap in how we recognize families who have lost a service member or veteran to suicide.

SUMMARIZED BY OPENPUBLICA AI
TRANSCRIPT VIA PUBLIC VIDEO
openpublica.com