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Record of Proceedings

Oversight Hearing on Mental Health Services for Veterans and Military Families and White Star Family Day - September 18, 2026

City Council — Friday, September 18, 2026
BodyNew York City, New York
SessionCity Council
DateFriday, September 18, 2026
StatusFILED
Video Record
0:00 / 3:12:52

Original source
Transcript — VerbatimClick a timed line to jump · ⧉ to share it
0:31

Good afternoon and welcome to the New York City Council hearing for the Committee on Veterans joined with a Committee on Mental Health on Substance Use.

0:43

Anyone wishing to testify or have any questions, please see one of the sergeant at arms going forward, no one is the approach today.

0:55

Good afternoon.

0:57

I am Councilmember Frank Morano.

0:59

I have the privilege of being the chair of the Committee on Veterans.

1:02

Thank you for joining us today for our oversight hearing with the Committee on Mental Health and Substance Abuse.

1:10

And you will hear from their distinguished chairperson in just a moment.

1:14

And I'm very, very much looking forward to today's hearing.

1:19

I I really can't say enough about the value that I think uh these hearings have had uh since I've been lucky enough to chair this committee.

1:29

You know, uh New Yorkers, as many people know, are cynical.

1:33

And if possible, Staten Islanders that I represent can be the most cynical of a cynical group.

1:40

And uh oftentimes when it comes to the public and quite frankly, even a lot of legislators, there's a lot of head scratching about what these hearings actually accomplish.

1:52

I'm not necessarily talking about this committee, but any of these hearings in general.

1:56

There's uh the feeling that uh, in fact, I said this today multiple times.

2:01

There's the feeling that there's a lot of grandstanding politicians asking questions to a lot of stonewalling bureaucrats, and it's not necessarily clear what's being moved forward.

2:12

I really do think that the committee hearings that we've held have uh stood in stark contrast to that.

2:18

Not only the testimony that we've gotten from the administration, not only the reports that the committee has prepared, but the uh dynamic testimony from the public, including the public, by the way, who is occasionally uh critical of the work that this council's been doing on veterans' affairs.

2:35

Whether it's been the hearing that we had on post 911 veterans, whether it's been the hearings that we've had on uh LGBTQ plus veterans, whether it's been the round table that we did on uh veterans of color, whether it's been uh the hearing and associated round table that we've done on uh post-911 veterans or on female veterans.

2:57

Each of the each of those hearings has produced concrete legislation uh that I am looking forward to introducing.

3:07

In some cases, I have introduced, and uh I I think it really does lay the groundwork for actually improving the lives of the large number of veterans that live in New York City.

3:20

And I'm hopeful that uh this hearing that we're going to undertake today, which is not a very important issue, does that same thing.

3:26

Let's talk a little bit about some of the recent history that we're gonna be exploring today.

3:31

In October of 2024, these committees examine the city's efforts to support veterans and their families impacted by PTSD.

3:40

At that time, New York City's Department of Veteran Services highlighted its family outreach efforts, their mental health programs and resource navigation services, while local laws 37, 38, 39, and 40 of 2024 had just taken effect.

4:10

One spoiler alert for the public far too many city agencies are not in compliance with local law 37.

4:19

We're gonna find out who the biggest defenders are, and we're gonna find out what we're gonna do about why they're not in compliance.

4:31

But participation and data quality remain concerns.

4:45

So while veteran identification has improved, the city the city still lacks uh consistent data on whether veterans who request mental health services ultimately receive care, limiting uh the council's ability to assess service access and outcomes.

5:02

These gaps are especially important as veterans continue to face many of the same challenges as other New Yorkers, including housing instability, affordability pressures, bureaucratic barriers, and the stigma that's associated with seeking mental health support.

5:19

Now, uh let me tell you a little bit about the situation involving veterans in New York in terms of the numbers.

5:26

According to the U.S.

5:28

Department of Veterans Affairs, New York State ranks ninth in total veteran population.

5:34

In 2024, there were nearly 18 million veterans in the U.S.

5:38

and 637,542 residing in New York State, with about 122,700 living in New York City.

5:48

When we look at and explore the effects of military service on veteran psychological health, there are so many different aspects to look at.

5:59

And it's one of the reasons why I think veterans issues really affect the issues that every single city agency is deals deals with.

6:06

The impacts of military service on psychological health, as you might guess, are quite complex.

6:12

And as a result, veterans tend to suffer from substance and alcohol use and misuse, sexual trauma, behavioral health issues, and mental health disorders, including post traumatic stress disorders.

6:25

Now, what are the key barriers to mental health and substance use care among veterans in New York State?

6:32

Well, veterans in the state continue to experience significant unmet mental health and substance use treatment needs, despite high rates of health insurance coverage and access to VA benefits.

6:45

Think about that.

6:46

Even when people have insurance and are covered, they're still having difficulty for whatever reason, either accessing or taking advantage of the benefits that they're legally entitled to and that the taxpayers are paying for them to receive.

7:02

This gap in treatment is due to a lot of challenges, including difficulty navigating the behavioral health system and understanding available benefits, negative stigma in some quarters towards treatment, uh, geographic and logistical barriers, and increasing need for equity and cross-cultural competency training to better identify the needs of female veterans, LGBTQ plus veterans, and veterans from racial and ethnic minority backgrounds.

7:31

Now, with all that in mind, we have heard a great deal of late uh about VetConnect NYC.

7:40

Veterans, advocates, and nonprofit providers, and city council members have regularly raised concerns about the VECT uh Vet Connect NYC portal site since its inception in 2018.

7:54

Uh users uh continue to face difficulties accessing and navigating the portal, reaching agency staff and caseworkers, and a lack of follow-up after seeking services, which has contributed to delayed access to services, including mental health services.

8:11

And uh that was spelled out recently in a report by the New York City controller Mark Levine.

8:17

In addition to our oversight topic today, we're going to be hearing about resolution number 493, which is sponsored by Councilmember Ariola, which would declare uh April 7th as White Star Family Day in the City of New York.

8:36

Uh now, because we do not uh Councilmember Ariola just messaged me that uh she actually doesn't have a link to log on, but uh she did send me this statement to read on her behalf about resolution uh 493.

8:52

Uh, she says resolution 493 addresses an important gap in how we recognize families who have lost a service member or veteran to suicide.

9:02

White star families carry a loss that is often deeply painful, and unlike gold star families, they currently have no formal designation or official recognition specifically acknowledging their service.

9:16

This resolution is about making sure these families aren't overlooked and that their loss is recognized with the dignity and respect it deserves.

9:25

Our veterans and service members dedicate themselves to protecting our country and our commitment to them should not end when their service ends.

9:33

We must also recognize and support the families who are left behind, particularly those facing the unique grief stigma and challenges associated with suicide loss.

9:44

By declaring April 7th as White Star Family Day in New York City, we are taking a meaningful step towards bringing greater awareness to veteran suicide and ensuring that the families affected by it know uh that their loss has not been forgotten.

10:00

I urge my colleagues to join me in recognizing these families and supporting resolution 493.

10:08

Now, I want to acknowledge my colleagues on uh both committees who are here today, the man who I believe still has perfect committee attendance or pretty close to it.

10:19

Uh the distinguished council member from Queens, Phil Wong, is here, as well as uh Councilmember Aldeball from the Boogie Down Bronx is here as well.

10:29

Uh before I conclude, I want I would like to acknowledge uh Councilmember Caban, the chair of the Committee on Mental Health and Substance Abuse, for working with me on this oversight hearing.

10:42

Uh she recognizes as much as I do how crucial it is to address the mental health issues veterans face and the barriers to treatment that many still experience.

Discussion Breakdown — Share of Meeting
Veterans Affairs█████████████████████████████████33%
Veterans Services█████████████████████████████████33%
Mental Health Awareness████████████████████20%
Procedural████4%
Public Engagement███3%
Criminal Justice Reform██2%
Public Health█1%
Homelessness█1%
Data Privacy and Security█1%
Summary of Proceedings

Oversight Hearing on Mental Health Services for Veterans and Military Families and White Star Family Day - September 18, 2026

This joint oversight hearing of the Committees on Mental Health and Substance Use and Veterans, chaired by Councilmembers Tiffany Cabán and Frank Morano, examined mental health services for New York City's approximately 122,700 veterans and their families. The hearing also considered Resolution 0493-2026 to declare April 7 as White Star Family Day. The committee heard from the Department of Veteran Services (DVS) Commissioner Yesenia Mata and her team, followed by public testimony from advocates, a Legal Aid attorney, and a suicide prevention organization. Key topics included barriers to care, data collection, compliance with local laws, suicide prevention, and the needs of White Star, Silver Star, and Gold Star families.

Public Comments & Testimony

  • Dr. Mecca Nelson (Gold Star spouse, advocate): Emphasized the need for recognition of White Star families (families who lost a service member or veteran to suicide) and Silver Star families (families of living veterans). Called for a roundtable with White Star families, highlighted the plight of a Gold Star mother unable to leave home due to lack of mobility equipment, and urged stronger accountability for organizations serving military families. She also advocated for a military-connected family business certification.
  • Anthony Pissarro (father of a veteran who died by suicide): Shared his son Adam's story, noting the difficulty of accessing effective mental health care despite therapy. He praised the White Star resolution and the support he received from Dr. Nelson and the Dwyer program.
  • David Kapner (Legal Aid Society attorney): Testified on Veterans Treatment Courts, noting they help veterans with trauma and addiction but have limited spots and exclude many due to felony charges or lack of discharge paperwork (DD 214). He recommended expanding program capacity and streamlining intake.
  • Fiadhna O'Grady (Samaritans of New York): Stressed the need for multiple pathways to suicide prevention, including anonymous hotlines like Samaritans'. She cited Air Force studies showing coordinated community-wide programs reduce suicide and violence. She offered to collaborate with DVS.
  • Ryan Graham (VFW, member of Veterans Advisory Board): Spoke on the importance of peer support, the Dwyer program, and the need for expanded case management. He praised DVS for the recent Remembrance Ruck event.

Discussion Items

  • Oversight of Mental Health Services: Councilmembers questioned Commissioner Mata on barriers to care (stigma, navigation, family eligibility), the VetConnect NYC portal (Comptroller audit found gaps), the Dwyer program (31 organizations in first cycle, 23 pre-qualified for next), Mission VetCheck (27,544 calls placed, 1,739 meaningful conversations), and compliance with Local Laws 37 and 39 (only seven agencies reported quantitative data for FY 2025). DVS acknowledged areas for improvement and noted new data and aftercare initiatives.
  • Suicide Prevention and White Star Resolution: Commissioner Mata expressed support for Resolution 493, citing veteran suicide rates twice the civilian rate (2012–2022), with highest rates among younger veterans (18–34 age group at 47.9 per 100,000). DVS described efforts to strengthen social connection and early intervention.
  • LGBTQ+ Veterans: DVS noted challenges with self-identification and stigma, and is working with community partners and a LGBTQ+ liaison.
  • Incarcerated Veterans: Councilmembers raised concerns about identification in jails and continuity of care. DVS reported a veteran liaison at DOC and collaboration with Veterans Treatment Courts.
  • Housing: DVS housed 209 veterans in FY 2026, the highest number since the agency's creation. The aftercare model includes follow-ups at 24 hours, 2 weeks, 3 months, and 6 months.

Key Outcomes

  • The oversight hearing was filed by committee.
  • Resolution 0493-2026 (White Star Family Day) was laid over (no vote taken).
  • DVS committed to providing written responses on: borough-by-borough Dwyer program data, implementation schedule for Comptroller's VetConnect recommendations, breakdown of Vallone Initiative usage by council district, and data on veterans in custody and mental health needs.
  • Councilmember Morano pledged to convene a roundtable with White Star families, and to follow up on the Gold Star mother's access needs.
  • DVS is developing a data department to track veteran service outcomes and intends to improve interagency collaboration on Local Law 37 compliance by December 2026.

Meeting Transcript

Good afternoon and welcome to the New York City Council hearing for the Committee on Veterans joined with a Committee on Mental Health on Substance Use. Anyone wishing to testify or have any questions, please see one of the sergeant at arms going forward, no one is the approach today. Good afternoon. I am Councilmember Frank Morano. I have the privilege of being the chair of the Committee on Veterans. Thank you for joining us today for our oversight hearing with the Committee on Mental Health and Substance Abuse. And you will hear from their distinguished chairperson in just a moment. And I'm very, very much looking forward to today's hearing. I I really can't say enough about the value that I think uh these hearings have had uh since I've been lucky enough to chair this committee. You know, uh New Yorkers, as many people know, are cynical. And if possible, Staten Islanders that I represent can be the most cynical of a cynical group. And uh oftentimes when it comes to the public and quite frankly, even a lot of legislators, there's a lot of head scratching about what these hearings actually accomplish. I'm not necessarily talking about this committee, but any of these hearings in general. There's uh the feeling that uh, in fact, I said this today multiple times. There's the feeling that there's a lot of grandstanding politicians asking questions to a lot of stonewalling bureaucrats, and it's not necessarily clear what's being moved forward. I really do think that the committee hearings that we've held have uh stood in stark contrast to that. Not only the testimony that we've gotten from the administration, not only the reports that the committee has prepared, but the uh dynamic testimony from the public, including the public, by the way, who is occasionally uh critical of the work that this council's been doing on veterans' affairs. Whether it's been the hearing that we had on post 911 veterans, whether it's been the hearings that we've had on uh LGBTQ plus veterans, whether it's been the round table that we did on uh veterans of color, whether it's been uh the hearing and associated round table that we've done on uh post-911 veterans or on female veterans. Each of the each of those hearings has produced concrete legislation uh that I am looking forward to introducing. In some cases, I have introduced, and uh I I think it really does lay the groundwork for actually improving the lives of the large number of veterans that live in New York City. And I'm hopeful that uh this hearing that we're going to undertake today, which is not a very important issue, does that same thing. Let's talk a little bit about some of the recent history that we're gonna be exploring today. In October of 2024, these committees examine the city's efforts to support veterans and their families impacted by PTSD. At that time, New York City's Department of Veteran Services highlighted its family outreach efforts, their mental health programs and resource navigation services, while local laws 37, 38, 39, and 40 of 2024 had just taken effect. One spoiler alert for the public far too many city agencies are not in compliance with local law 37. We're gonna find out who the biggest defenders are, and we're gonna find out what we're gonna do about why they're not in compliance. But participation and data quality remain concerns. So while veteran identification has improved, the city the city still lacks uh consistent data on whether veterans who request mental health services ultimately receive care, limiting uh the council's ability to assess service access and outcomes. These gaps are especially important as veterans continue to face many of the same challenges as other New Yorkers, including housing instability, affordability pressures, bureaucratic barriers, and the stigma that's associated with seeking mental health support. Now, uh let me tell you a little bit about the situation involving veterans in New York in terms of the numbers. According to the U.S. Department of Veterans Affairs, New York State ranks ninth in total veteran population. In 2024, there were nearly 18 million veterans in the U.S. and 637,542 residing in New York State, with about 122,700 living in New York City. When we look at and explore the effects of military service on veteran psychological health, there are so many different aspects to look at. And it's one of the reasons why I think veterans issues really affect the issues that every single city agency is deals deals with. The impacts of military service on psychological health, as you might guess, are quite complex. And as a result, veterans tend to suffer from substance and alcohol use and misuse, sexual trauma, behavioral health issues, and mental health disorders, including post traumatic stress disorders. Now, what are the key barriers to mental health and substance use care among veterans in New York State? Well, veterans in the state continue to experience significant unmet mental health and substance use treatment needs, despite high rates of health insurance coverage and access to VA benefits. Think about that. Even when people have insurance and are covered, they're still having difficulty for whatever reason, either accessing or taking advantage of the benefits that they're legally entitled to and that the taxpayers are paying for them to receive. This gap in treatment is due to a lot of challenges, including difficulty navigating the behavioral health system and understanding available benefits, negative stigma in some quarters towards treatment, uh, geographic and logistical barriers, and increasing need for equity and cross-cultural competency training to better identify the needs of female veterans, LGBTQ plus veterans, and veterans from racial and ethnic minority backgrounds. Now, with all that in mind, we have heard a great deal of late uh about VetConnect NYC. Veterans, advocates, and nonprofit providers, and city council members have regularly raised concerns about the VECT uh Vet Connect NYC portal site since its inception in 2018. Uh users uh continue to face difficulties accessing and navigating the portal, reaching agency staff and caseworkers, and a lack of follow-up after seeking services, which has contributed to delayed access to services, including mental health services. And uh that was spelled out recently in a report by the New York City controller Mark Levine. In addition to our oversight topic today, we're going to be hearing about resolution number 493, which is sponsored by Councilmember Ariola, which would declare uh April 7th as White Star Family Day in the City of New York. Uh now, because we do not uh Councilmember Ariola just messaged me that uh she actually doesn't have a link to log on, but uh she did send me this statement to read on her behalf about resolution uh 493. Uh, she says resolution 493 addresses an important gap in how we recognize families who have lost a service member or veteran to suicide.

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