OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Norman Oversight Committee Meeting on October 9, 2025: Opportunity Knox and Portable Restroom Updates

Public Meetings & Live-StreamsThursday, October 9, 2025
BodyNorman, Oklahoma
SessionPublic Meetings & Live-Streams
DateThursday, October 9, 2025
StatusFILED
Video Record

STREAMING COPY IN PREPARATION — RECORDING AVAILABLE FROM THE ORIGINAL SOURCE

Transcript — Verbatim
0:00

He's going to just joke once it right.

0:18

Just gonna say the charms up.

0:21

Sorry.

0:22

Hi.

0:23

Good afternoon and welcome to the Oversight Committee, our October 9th, 2025.

0:29

First on the agenda is an update on the Opportunity Knox program.

0:34

Sweet.

0:35

Hi, I'm Michelle Ladenbach, and I'm your environmental and sustainability manager.

0:39

And today I'm gonna talk a little bit about a better way, Opportunity Knox.

0:43

It's our day beautification litter program with wrap around services.

0:47

That's prior.

0:48

Well, I'll go into that during the PowerPoint.

0:50

But before I do that, I want to highlight that we have some great things coming up on October 18th.

0:56

We have a cleanup at Sutton Wilderness.

0:58

On October 26th is the Lake Thunderbird workshopping cleanup event at the state park.

1:04

November 15th is e-waste.

1:06

Everyone loves that one.

1:08

It's gonna be at Westwood Aquatics Center though this year because of the construction at Jenkins right now.

1:14

So and then on the 16th, we'll be cleaning up Colonial Estates Park.

1:18

So I hope somebody will join us at those.

1:21

All right, a better way opportunity knobs.

1:24

Just to remind everyone, originally, oh, and to tell people who don't know yet.

1:31

Originally, the litter program was designed to do open dumping abatement, to do litter control, crew stuff, to do water quality improvement.

1:41

Water quality, yes, part of our TMDL stuff.

1:44

Um ABWAC has a dual focus though, because now it's doing those litter crew functions, but also have the wraparound services to try to lead to a pathway of stability, right?

1:56

It's managed by Mental Health Association of Oklahoma.

1:59

This is Ronnie Warrior, he's the program manager, and it's overseen by the city.

2:05

The purpose, a cleaner community, but also a pathway to stability.

2:09

And it's funded by the opioid settlement funds and a city allocation.

2:15

All right, so how does it work?

2:16

Well, we have a van.

2:18

It's a roving outreach van, and on a two-week period, so it's a two-week period, they take up to eight participants.

2:26

It's voluntary, so they don't force eight people to come on, but up to eight people can participate for the two-week period.

2:33

It's a series of three days doing litter control one week, two days doing it that the next week.

2:39

The days that they're off is when they do wraparound services.

2:42

So that's how the program works.

2:45

Um $65 per day is the daily wage, and of course it's low barrier.

2:51

There are no applications or anything like that.

2:54

Participant impact, there's a daily wage and a pathway to stability, community impact, cleaner community, and also I feel like improved community relations, right?

3:04

For everyone.

3:05

So here's the staffing model.

3:07

They do have four um permanent positions within ABWAC.

3:12

You met Ronnie Warrior, the program manager.

3:15

Right now, we did have an internal promotion.

3:18

I was very excited.

3:19

The van driver was promoted to the employment specialist, which means the van driver position is now open.

3:25

It's being covered by the employment specialist, but it's open and it will be filled soon.

3:32

Let's talk about results though, right?

3:34

That's what we really want to hear.

3:35

What have they done?

3:36

And remember, this they started in June.

3:39

So we're talking June to the end of September.

3:41

That's what I'm reporting now.

3:42

I don't have the October stuff in here, just June to September.

3:47

All right, remember it's to enhance the cleanliness of public spaces, but also improving water quality.

3:52

Crews work on city-owned property, right-of-ways, um, stormwater easements with permission and in certain parts for event prep.

4:01

So that's what they're for.

4:02

They're not, this is not an encampment cleanup crew.

4:06

They can't work in dangerous areas like next to highway nine.

4:10

They're not gonna pick up hazardous substances.

4:13

You know, these are vulnerable folks too, so we want to protect them as well.

4:16

Um, but their priorities are clean neighborhood trash pickups.

4:21

So you might know, or if you don't, I'm gonna tell you.

4:23

We have the clean neighborhood program, and the clean neighborhood program is a way for residents to say, hey, I want to do some improvement in my own neighborhood.

4:31

So they sign up and they come pick up their materials and they clean in their neighborhood and they leave the trash, and then we go and pick it up and weigh it.

4:38

So that's one of the priorities for the litter crew.

4:41

Second, residence service requests.

4:44

So if a resident calls or a staff member sees something, or an elected official, whatever it is, resident requests come in, that's also a priority.

4:52

Um the priority mowing areas.

4:54

So remember I said that this is also to help with the water quality in the TMDO.

5:00

The litter crew historically went out ahead of the mowing crews to clean up before the little lawnmowers got there, right?

5:05

Because that's a huge mess.

5:07

So there are 20 priority mowing areas that they go to.

5:10

Limited parks, like I said, for event preps, so Legacy Park before Monarchs in the Park, Sutton before we do a festival there, that kind of thing.

5:20

And then other areas during downtime, so those heavily traveled corridors along Main Street, Lindsay, Alameda, Classanslash Porter, those kinds of places.

5:36

And then trailheads if they make it out that far.

5:38

So those are the kinds of places that they go to.

5:42

We do have a beautification plan, and it is signed, and it does have all the maps and everything.

5:48

So I brought it.

5:49

People can peruse it.

5:50

It's always on my desk if anybody wants to look at it.

5:53

Here are the metrics, right?

5:55

So I called it Q1 Plus because remember, June is included in the quarter.

6:00

But look at this.

6:04

Have already been collected.

6:06

32.

6:07

Oh my goodness.

6:08

So I thought, you know what?

6:10

Let's go back and look historically at what the litter crew did.

6:13

I only went back to 2019, you know, five years or so.

6:17

But look 44, 25, 29, zero.

6:20

That was because we halted, right?

6:23

Was Jason in charge of those crew in 2021?

6:27

Doing the pendant.

6:28

Yeah, they weren't having right here.

6:31

29.

6:32

This was our highest in 23.

6:34

But look, right now, 32.9.

6:37

They're on track to almost double the largest that we've done so far.

6:41

So I'm I'm pretty proud.

6:43

It's pretty exciting.

6:44

Let's look at some pictures, right?

6:46

That really speaks to it.

6:47

This was um a stormwater easement at the end of Brooks.

6:51

It was uh it did not have an encampment, but it had a lot of litter left over, so they went and cleaned it up.

6:58

Here's off of 12th Street.

7:01

And this is under one of our lovely bridges, right?

7:06

All right, let's talk about wrap around results because remember it's a dual focus.

7:10

We have the community cleanup and also the wraparound services.

7:14

Primary focus, because it's opioid settlement funds, is on those suffering from opioid use disorder or substance use disorder and those with co-occurring mental health disorders.

7:27

Um how they work it is on van days.

7:30

Every participant gets a copy of the program policies and uh participation policy, I think is what we call it.

7:38

Yeah.

7:39

And so it talks about the rules and regulations, behavioral expectations, that kind of thing, and also how they can expect to be paid and what kind of services and what kind of commitment is looked for from the program.

7:52

Um at lunch, the employment specialist brings lunch and then sits down to work on career profiles, and at the end of the day, the case manager comes out, gives the payment, and then works on those determining what services are needed, finishing up paperwork, that kind of thing.

8:10

On the non-van days, everybody's working in the community, trying to find businesses that can provide employment, working with um lunches, working with service providers, those kinds of things, finding and procuring services for folks.

8:25

Um they are doing the stuff like mental health service referral, um, medical referral, dental referral, vital records, documents, all of these things, career counseling, resume building, all of the things.

8:38

And they even continue to engage with the participants past the two-week period, as remember it's voluntary, as the participant allows, right?

8:47

Because it's all about that.

8:49

So here's the impact.

8:51

Over.

8:52

So far, out of all of the riders, which did I, there are 80 89 riders that have ridden on the bus for the entire time.

9:02

89.

9:03

And of those, 57 have elected to receive services.

9:07

And so that means they're starting the employment program.

9:10

All of them are starting the employment program.

9:13

Also, two have been referred for permanent housing, two for recovery services, uh, five for going for benefits for DHS or veterans' affairs, those kinds of things, how they can hook them up with those types of vital records.

9:26

And in vital records, that includes legal um things like if they need to mess with the with the court, etc.

9:33

Um, medical, 11 medical referrals, six mental health service referrals, and then look, three people.

9:41

Oh, you can't see that number, dang it.

9:43

But three people already have permanent jobs, and that's after four interviews.

9:47

So I'm very excited.

9:49

Granted, they put in 156 applications for the for the actual participants, but that's really good.

9:56

I'm so excited that three people have gotten a permanent job.

10:00

Yay.

10:02

So here are the benchmarks that we said from the RFP that we would be looking at.

10:07

25% of the folks who are suffering from those types of issues will access recovery services.

10:14

We're at 12.5% currently.

10:16

10% will enroll in the job program.

10:18

64% have.

10:20

Everybody wants a job.

10:21

I like to hear that, right?

10:22

20% will submit job applications.

10:25

100% of the folks are submitting job applications.

10:28

25% will achieve stable employment.

10:31

Right now, just after the first quarter, 7% hot.

10:35

That's that's great.

10:37

I love to tell you guys good news.

10:39

I, you know, it's always a drag for bad news, but this is good.

10:42

So here we are in the budgeting.

10:44

Right now, we're right at about a quarter has been spent out of the budget, so it's on track.

10:49

Um, nothing weird.

10:51

There is more in certain salaries right now because, like I said, the van driver position is vacant right now.

10:57

But there you go.

10:59

Um, what's next?

11:00

We got to fill that van driver position.

11:03

It's posted, so it's gonna happen.

11:05

Continue beautification efforts.

11:07

I'm looking for more people to know.

11:10

Um, I'm surprised that some people don't know about the program yet.

11:13

Here is a card.

11:15

A what do you guys call these?

11:17

There's it's a name for well, it's a brochure card, right?

11:21

But there's a rat card, rat card is what she called it.

11:24

Anyway, there is a QR code to help people get referred to the program, but also clean requests at NormanOK.gov.

11:31

That's how you get it to me so we can confirm eligibility.

11:35

Um, and then of course, expand those client and employer um partnerships.

11:41

So, couple things.

11:43

Uh, councilmember Holman had a couple of corridors with some visible litter.

11:50

Um, just you know, things that don't let Norman put its best foot forward.

11:55

And um sent me over a couple of photos and cross streets, and the next day they were in the program and on the list and getting worked on.

12:06

So uh the there is still um a nimble aspect to the program and the ability to go where the need calls.

12:15

Um I would also like to take absolute credit for the success of this program because I had the wisdom to say, Michelle, help me solve this problem.

12:24

And uh lo and behold, we recognize when um when we see a need, and the only thing we're scratching our heads over is how are we gonna pay for that?

12:35

That's a good sign because resources tend to present themselves to us, and what we need to do is be ready to go.

12:44

And we were ready to go.

12:46

We had been in years past taking $50,000 a year out of our general fund, and in the public works department, they would go out and hire folks during the summer and do litter pickup.

13:00

And that budget needed to grow.

13:02

We weren't able to keep up with the problem at 50,000.

13:07

And um one of the things the finance director and I will tell you over and over again is our our our goal is to preserve the general fund.

13:15

So I'm thinking if I'm picking up trash, why isn't the trash fund paying for part of this effort?

13:22

So we sat down with Mr.

13:23

Mattingley and and talked about where is the most realistic place from which to fund the effort.

13:31

Solid waste was very logical.

13:34

A lot of this stuff was in a trash can at one point and blew out of a trash can or almost made it into the trash can and the wind blows it down the street.

13:42

And then the opioid settlement money began to present itself, and that's when all the pieces came together.

13:51

And thankfully, one of uh council member grant's uh requests, a handful of budgets ago, uh, were these vehicles.

14:03

Yeah, and oh my gosh, the the vehicle was available, it got wrapped, it's a rolling billboard for the program, and I was so excited to see the results of the effort for both the the cleanup, the tonnage being uh removed from Norman Streets and Stormwaters inlets, uh, and then the lives touched.

14:30

And we're I think we're uh punching above our weight when it comes to putting our hands on those opioid abatement dollars to make sure um those dollars get spent in Norman.

14:43

The need is here.

14:44

We're funding uh as a conduit, other nonprofit activities in Norman that directly impact the lives of those impacted by those uh the the opioid crisis, and um this was just icing on the cake.

15:00

So hats off to Michelle.

15:01

She does what she does, and she never uh disappoints.

15:06

Um I'm looking forward to seeing just regular updates on the tonnage and the lives and uh the lion's share of the program funded through the opioid abatement program.

15:17

So I can say it's that end.

15:20

I think having a quarterly report would make the most sense.

15:23

Great.

15:24

I did have some questions around employers and partnerships and also the types of jobs that are being sought, and what did those three jobs look like when those running wire need to last?

15:40

Um what jobs did the three people end up getting?

15:43

Taco Mayo Salvation Army, and the third one is in the report.

15:47

I forget where, but uh it was I know it's taco mayo salvation army.

15:51

We did just recently partner uh with Goodwill as well.

15:54

Goodwill is gonna start doing certification programs, um, and warehouse, forklift, customer service, unarmed security.

16:02

Uh so give a variety, yeah.

16:04

Yes, yes.

16:04

So on those non-bond non band-aids, uh, that's what we're gonna be doing as well.

16:08

Get them in a certification program.

16:10

So would restaurants, like when you're looking for expanded partnerships and opportunities for people to pick up a permanent job.

16:20

Are we saying uh restaurant industry, service industry?

16:24

Yes, all day.

16:25

All that, yes, ma'am.

16:26

Yes, ma'am, all day.

16:27

Um but also certifications, and that's the cool thing about this goodwill program because like you said, there's forklift operation, there's unarmed security.

16:37

So these are different flavors, not just retail or restaurant service industry, like you said.

16:44

Um is there overlap with Thunderbird Clubhouse at all?

16:50

Um no, there's there's not overlap, you know.

16:52

Um or a partnership with them, yeah.

16:56

Um, well, they got the of course the Cleveland County uh coordinated case management uh meetings that we attend, but as far as overlap services, no.

17:07

Um so what that means, I think is that they work in two different spheres of the service world.

17:14

Okay, and I was kind of curious where you know, Hub 107 is closing unfortunately next Friday, and I know CSC MHC is open to having the van stop by and see if anybody's interested, and they also have uh folks on staff that are helping people who come in um find jobs if they want them, so it feels natural.

17:35

Where are you all going right now to find participants?

17:38

Well, city care, food and shelter, and the drop-in center was one of our main stop spots.

17:43

But for the most part, how we're uh determining our pickup spots, we asked the participants uh what's the best place to pick you up at.

17:50

For example, like I was telling Michelle earlier, we had an individual that need that specifically stated she would rather be picked up at the uh off the flood.

17:58

That's what we did, you know.

17:59

So we just try to meet them all there.

18:02

And how do we so somebody saying, hey, I have somebody for the Better Way program?

18:08

Um here's their application, and then that application is telling you, hey, pick them up at the on queue.

18:14

Well, no, what happens is uh that referral that that person will make the referral.

18:19

We have our case manager and van driver who builds the list.

18:22

Uh once they make contact with them, then they'll make the determination.

18:25

What's the best pickup spot?

18:26

Okay.

18:27

Um every morning our van driver gets here at eight o'clock, you know, to go get the van and then you know start start to pick up spots, and then he'll send out a text, got X amount of uh participants today.

18:36

So we'll know, you know, as far as what the payout will look like and how many lunch we get and everything.

18:41

So and then um a follow-up to the two-week uh so you follow up with them for two weeks after they left the program.

18:48

Not necessarily two weeks.

18:49

We uh until uh the needs are being met.

18:52

So if it's case management, for example.

18:54

I mean, if it's I don't know, if it's getting vital documents, you know, then to they get those document documents as well as employment, you know.

19:02

So to allow that those needs are met, then that's when they accidentally so the two-week is the actual program itself.

19:09

That's the ability to work the day labor part, and then they continue beyond the two weeks.

19:14

And can they keep let's say two weeks are over and they want to work another two weekends?

19:19

Well, or the goal is this two weeks is to get you stable to move on to this next step.

19:25

More like that.

19:26

More like that, okay.

19:27

And it'll become the permanent employees.

19:30

The permanent employee encourage the movement to deploy now.

19:34

That said, there is there is the opportunity to come back, but first you want to try to get the people who are at the end.

19:42

I just wanted to make sure I understood that part.

19:44

No, absolutely.

19:45

People's timelines are different.

19:47

Absolutely.

19:47

Um, Councilmember Deansbury had a question.

19:52

How do we go about getting the racks?

19:55

Um, I have a bunch on my doers table, and I can bring you some too.

20:00

With us at the hospital, nothing like that with some clients that we serve on a normal basis and like that, I like some that's fantastic.

20:07

Yeah, possibly hand out and get people at least some other resources available to them.

20:12

Okay, may I hold them?

20:13

Yeah.

20:14

The other part too about the funding is being able to get it off the ground with settlement money, but that lasts forever, obviously.

20:22

So but I forget how many years did we say we can do it.

20:25

18 18 years.

20:26

So it won't be forever.

20:28

We can fund it through that for 18 years, but we all wrinkled up by the way.

20:31

The idea too that I mean, we haven't had a sanitation rate increase in more than a decade.

20:37

And if this is a is a successful program that residents really buy into, then the next time or whenever it's needed, that can be factored into a future sanitation rate is funding that program after the settlement money runs out or before or whatever.

20:54

But the hope is that yeah, it's that it proves itself and is successful, and residents in Norman want to keep it around.

21:01

So or at least expanded even I don't know in the future.

21:04

Council member next month.

21:06

Um reading through the packet in the agenda.

21:09

I was just gonna say I was impressed with the uh kind of the wide range of the places that people applied for.

21:14

I mean, it was big box stores, it was small stores, it was fast food, fast casual, full sit-down restaurants.

21:20

It was wasn't just you know, three.

21:23

I mean, yeah, I mean it was all over.

21:25

I appreciate that.

21:26

And I really really really like the wraparound services.

21:29

That's what um I mean, I think it's great.

21:32

Trash is getting picked up and all that, but I think it's the wraparound services that I really really appreciate and like seeing the success stories from it.

21:40

So thank you.

21:41

Thank you.

21:43

Any more questions?

21:46

You know where I am.

21:47

Yeah, thank you, Michelle.

21:48

Thank you.

21:49

Appreciate the work.

21:50

Thank you.

22:02

And I'd like to recognize Jason Olson.

22:07

Love coming and talking about portable restrooms with you guys every opportunity I get.

22:12

Uh last time we we talked uh we came and presented uh about two possibilities with two different vendors.

22:20

One of them was good to go.

22:22

Uh the other one was uh Throne Labs.

22:26

Uh we did have Throne Labs scheduled to present to you today, but they had to cancel at the last moment.

22:31

So I was just gonna briefly go over uh those discussions with those two vendors, and Throne Lab said that they definitely can come to Oversight next month and uh do a full presentation.

22:41

So I don't want to get kind of get into or everything that they have and necessarily present uh what they're gonna talk to you about uh next week.

22:49

But uh good to go was a vendor that provides uh QR codes currently to uh mainly retailers to get in and out of the bathrooms um or the restrooms inside those retail shops.

23:02

They were very interested in talking to talking to a park system and um maybe integrating that technology uh along um into a park system.

23:11

They even um sent us a uh a little bit of a uh what I would call proposal um and they want to work with us and maybe use us as a pilot program.

23:21

Uh uh in talking to them when we started talking about their software.

23:26

Uh they just provided a pretty much was an instant QR code that really didn't collect any any information or uh give you an option to leave feedback or uh anything on those restrooms.

23:41

Uh this is basically what they described uh into the retail space is uh as a mainly a deterrent.

23:50

So typically when you uh see those QR codes, uh, there's some kind of registration that goes on with that, and they didn't um necessarily have that for that.

23:59

And uh the thing that they were trying to explain to us, especially when you go into like a Target or Coles, uh it would give you a timestamp if uh uh that is connected to some kind of usually a surveillance system so that they could find out what was happening when it was happening.

24:16

Um so you can generally find out or at least connect a face with somebody if there was vandalism done in those restrooms.

24:24

So we do have a proposal from them.

24:26

Uh they they're uh uh it would be an insulation fee, then a um kind of a small monthly fee to to use their uh uh technology and their software.

24:38

The one we did find very interesting, and I even shared this with uh as soon as we talked, I got pretty excited about it, and I know it's kind of weird when you uh talk to somebody who's like good talk getting excited about some portable restrooms.

24:51

Uh but uh this uh thrones, which you'll see uh next month, and I don't mind handing this around, and I just want to make sure I don't miss anything first.

25:00

But uh this is the company that basically will bring a small mobile uh restroom to your community.

25:08

It does have uh a the it's air conditioned, it's heated, they have uh things that uh like they put special wallpaper up there that's very uh uh it kind of looks like a a leaf, and that way if it gets vandalized, they have extra paper to go in there and cover up the area that got vandalized.

25:28

Uh, this also has a uh uh QR code that does record information of who's going in and out of that that restroom, you scan it um the app and you do put in um information that goes along with it.

25:40

What I found interesting to go along with this, they also work with local homeless shelters uh to or uh to give them uh cards for those who don't have cell phones, it has a QR code on that, and uh your partners that are running those homeless shelters can work with those individuals to uh register them so that those QR codes could work.

26:01

They also uh uh for for this, they would come and move it quarterly.

26:07

So uh four times a year we could uh find out if that part was or that where we were sticking at an area of town was working, if and or if we had restrooms to come online if we were using a park or a downtown system or area, we could move and loom to a different area so they don't necessarily are connected uh to anything permanently.

26:28

Uh they collect uh all the waste and they do have fresh water tanks on site, uh so they would be emptied, they're not not hooked into any um systems or completely or sewer system completely independent.

26:41

Uh ADA accessible.

26:43

Uh they do have uh 24-7 um remote monitoring.

26:47

Another thing that was kind of uh unique about this uh that uh because they're mainly out in California, they're starting to spread a little bit uh uh out into the organ areas.

26:57

Uh they do collect the data.

26:59

So if you do have somebody go in there and is uh a bad actor goes in there and does vandalism, they can cut off their their privileges to use that restroom.

27:08

Uh the they also, which is kind of unique about them, they they like to connect a cleaning contract with uh this restroom or depending on what you sign up or how much you're willing to spend, um, they can clean anywhere between one to three times a day.

27:22

Uh so uh and that would stay completely independent of that.

27:26

And it you don't really buy in um you don't buy into this, so this is more of a lease action.

27:31

So you would work with them to try to find lease.

27:33

The kind of the the uh biggest negative to this one, they don't have any uh restrooms in central part of the United States.

27:42

So we would have to work with uh some of our neighbors neighboring cities or neighboring uh uh government organizations probably to try to figure out all this.

27:52

Um try to make sure I hit everything about about U-Thrones.

27:56

They are uh when you compare them to a Portland um Lou, we did tell you that that would be very expensive, and not only is it expensive, you're kind of you're kind of bought into the area you put in there because you have to connect to uh electrical, you have to connect um to water, you have to connect to sanitation.

28:15

So wherever you put that, uh you know, it's gonna be there for a while.

28:19

Um, and that that is somewhere uh I think as we are costing that out, it's about 225, 250,000, depending on which one you get, and then you can count on another probably a hundred, hundred thousand to kind of get it installed.

28:32

So you're probably talking somewhere in three to four hundred thousand on a portal use, but lose.

28:38

But that's kind of what what we we saw.

28:40

So we got a lot of uh positivity, and I think by the end of the year, hopefully we'll have some more idea of if we want temporary restrooms to go in parks or in our um certain areas of town.

28:54

I think that we're working in the right direction.

28:56

And I know as soon as I pass this on to Daryl, he shared with his city manager network, and I think they got they got some interest from other parts of town.

29:05

So we're very interested when they um actually can fit into the schedule and come talk to you guys.

29:10

They uh they need 15 units to be installed to have critical mass to hire uh contractor to come do the maintenance.

29:20

And I thought what an impressive level of service to think he could get it clean three times a day.

29:28

Uh the the mobility of the unit can help determine where ultimately permanent facility should go during uh construction, like the reconstruction or redevelopment of Andrew's park through the implementation of that master plan.

29:45

Um what a great opportunity to say this side of the park is gonna have a bunch of earthwork done.

29:51

You can move it to a different location in the park and now be really really mindful of that line of sight.

30:00

So there's there's eyes on it, and it just it just keeps uh the units um in a in a better place to reduce vandalism and ensure safety of anybody who's going in and out.

30:11

So the concept of that QR code, you know, it's one of those things you think, man.

30:15

I wish I would have invented that.

30:16

Um we've got restrooms, and I think Mr.

30:20

Olsen will correct me if I'm wrong.

30:22

Uh, can we get timers so we can lock them at a certain hour and that type of thing?

30:26

This is just the next level in technology, um, and and the ability to say you know, that particular user is connected with uh vandalism in similar facilities and turn it off.

30:39

Your behavior prevents you from using these facilities.

30:43

You know, you come to City Hall if you need to, but um it just it gives you a way to make it a little more cost effective in the long run, so the taxpayers aren't having to do that.

30:52

And I forgot to mention these also have timers on them.

30:55

So uh where we saw a lot of problems, especially in our park restrooms is if uh somebody's in there an extended period of time.

31:04

Uh so this would um give you a notice once your time was expiring.

31:10

I was gonna ask next month.

31:12

Uh, could I know we have probably ideas where it could go, but um, could we have like a realistic list that would give us an idea of how many we would want to commit to?

31:24

And then maybe in the city manager network and other ways that we can reach out to other communities and have a rough idea of people who are seriously interested, whether that's OKC or OU, or um we had talked to COCMHC about that.

31:41

As on the city side of things, I see the transit center somewhere near it being an ideal spot for one of these.

31:48

Um but yeah, anyways, just some thoughts about maximum.

31:53

When we talked to them, we we said we'd probably want two or three of them, and we mentioned Andrew's Park on a temporary basis.

31:58

We did mention that location somewhere in um downtown, and uh, we'd also have a third one, which could kind of if we wanted a third one kind of rotate in there, and their average cost is about $80,000 per per unit per year.

32:11

How can you parks that are kind of remote that don't have bathrooms?

32:15

Like does Saxon have a bathroom?

32:17

Uh Saxon uh does not have one right now, but they're in the process of building as soon as we get uh a certain department builds a road connecting through there, we'll have to Mayor Hallman.

32:30

Um Reeves Park.

32:32

No, gonna build a new one.

32:36

Gonna build a new one, but not sure yet.

32:40

So that could be a thing.

32:42

There's lots of you know, baseball sawball going on out there.

32:46

Um I think I want to know more about the them working with the shelter and being able to sign people up because I feel like putting one in Andrew's park with the QR code would help with the general public needing a place to go to the bathroom and bring the kids there and have a birthday party.

33:04

But I definitely worry about how many people at the shelter that are wandering around during the day, how many of them do have a phone that can scan something and work?

33:14

And if they're not signed up and they walk up to it and they really have to go, they're probably not gonna mess with it.

33:19

Are they gonna go right in front of it right next to it?

33:23

Um, so I don't know if there's some I'd like to know more information from them, and maybe next time about how do they actually do that and do they give them a card that they just scan if they don't have a phone?

33:36

Yeah, and and Council Member Holman, that metric I think is an interesting question.

33:40

And we have a couple of places that we might be able to gather data about the true penetration rate of who got a cell phone.

33:50

And uh, Mr.

33:51

Pierrinton in our community docket, uh, it would be interesting if if we recognized how many people go through municipal court.

34:00

Does everybody have a cell phone?

34:02

And then it's a question we can ask the folks at CityCare.

34:04

Could you guys just give us an idea about what percentage of the population that comes to our shelter have cell phones?

34:12

And and we all probably have a guess, but I think we got a couple of points where data could be gathered just to see is it 95% of the folks in Norman have cell phones, or you know, we so we can get an idea about the the magnitude of the impact of people being unable to access that service.

34:30

And they have a pretty good case study of uh, and I know you're you're comparing states are really far away, but uh city of Los Angeles has uh over a hundred restrooms with them, city of San Francisco also has a hundred over a hundred restrooms with them, and and they said they're they're working at a pretty pretty high um success rate of making sure the homeless population either has phone access or or some kind of card access to get inside of it.

35:00

Like you could see it if they're going to city care, they're getting a card when they get checked in, or if they're going to CSC MHC, or just any of the providers.

35:08

I don't know if you would get one at municipal court or whatever.

35:12

Maybe if we have a violate or do you get a ticket for a bathroom using the bathroom in public?

35:17

Okay.

35:18

Yeah.

35:20

So any other questions about this topic.

35:25

Just um where would we would it be parks funding?

35:29

Yeah, eventually uh it would become uh a function and and basically we might see a reduction in our maintenance expenses because a third party would be providing that maintenance service.

35:41

So just a shift from one line to another line potentially.

35:45

And even a conversation we've talked about um hotel bed tax and and how it can be used and a portion of that recent hotel bed tax increase comes back to parks facilities maintenance.

35:59

Um we know that now we've been leapfrogged by Oklahoma City and our hotel bed tax rate.

36:05

Um that if that got true back up to where OKC is, I mean you could potentially fund the whole program from a line item like that.

36:15

You're saying they need us, they need the metro area to have 15 of them in the metro.

36:20

And they would have one contractor that would maintain 15 a bundle of service.

36:25

And so we get the new restroom built at Reeve, so we don't we end up not needing one there next year, just and then we get the first restroom that Andrews built as part of the master plan, and we don't need one, another one there.

36:42

Does that jeopardize all the other towns that agreed to have one?

36:46

Or I wouldn't if we drop what if we all of a sudden don't need as many, or we just need two of them now instead of four.

36:52

Right.

36:52

I I I would think over time um we'll actually recognize more utility um and the ability to provide enhanced services to different parts of town, one where facilities may not exist at all, and the expense of running sewer and water and electrical is just cost prohibitive, but we can roll this off the back of the truck and have full ADA accessibility and this is a year-to-year lease.

37:19

So uh if we are, you know, one year we need three, you know, we're we're paying whatever their lease price is for that.

37:27

Next year we need five, you know, we up our price.

37:30

But if we're ticking down or um whatever, it's just we'll expire that lease at that time.

37:35

I think once they become come in the park uh market, I mean it's probably up to them to make sure they're out selling more or they go below that number.

37:44

Um I mean, they they were already here, so maybe that's it for Los Angeles and San Francisco with a hundred plus units.

37:54

Not that big a stretch to think you can get 15 with a million people in the metro.

37:59

Well, that's uh also thinking about like big events where you know there's gonna be a lot of traffic in one of the parks or maybe a season.

38:11

Um also thinking Reeves because you have medieval fair, I just uh Earth Day.

38:18

Juneteenth, yeah.

38:19

And they'll move it quarterly.

38:20

So yeah, we could follow the seasons and follow the festivals.

38:24

And the I mean, and too, the reason we don't have restroom facilities in Saxon right now is because we do not have the access to water or or sewage out there.

38:33

So I mean, as we are parked keep developing parts, there are areas that we don't have utilities in there.

38:40

So I mean, there's always the possibility because you don't need anything.

38:43

This is as it's uh it produces electricity, they come and take the waste and they fill it up on on a daily basis.

38:48

So I mean, this is uh this can go literally go anywhere.

38:52

So that's awesome.

38:54

All right, any other questions?

38:58

Just uh again, just want to make sure that we're uh addressing the whole issue that we're trying to address.

39:04

Um, like I said, I think there's a need for just the general public visiting the parks like Andrew's to have a bathroom.

39:11

We hear that from parents that have kids there and don't know that the police department's open or it's or don't know about city hall, and they're just like there's no restroom in this park.

39:21

Skate park is you know busy till late night uh pretty much every night until the light until the lights go off.

39:27

And so uh, but you know, the issue being we know people that uh they're potentially homeless that have nowhere to go to the restroom.

39:35

Businesses are gonna let them go in, and um we don't want them to be using the restroom on the sidewalk in front of you know on Main Street or anywhere outside.

39:45

We'd like for them to have a place in private like we all expect.

39:49

So um just making sure that we're able to accomplish that with whatever we do.

39:54

Okay.

39:55

All right.

39:56

Uh well, I will we're adjourned.

40:00

Thank you, Jason.

Discussion Breakdown — Share of Meeting
Environmental Protection██████████████████████████████████████38%
Public Works███████████████████19%
Parks and Recreation█████████████13%
Technology and Innovation███████████11%
Public Transportation██████████10%
Homelessness█████5%
Mental Health Awareness████4%
Summary of Proceedings

Norman Oversight Committee Meeting – October 9, 2025

The Oversight Committee met on October 9, 2025, to receive updates on the Opportunity Knox litter abatement and wraparound services program, and to discuss new portable restroom options for city parks. The meeting featured detailed presentations by Environmental and Sustainability Manager Michelle Ladenbach and staff member Jason Olson.

Consent Calendar

  • No consent calendar was provided or discussed.

Public Comments & Testimony

  • No public comments or testimony were presented.

Discussion Items

Opportunity Knox Program Update (June–September 2025)

  • Program Overview: Michelle Ladenbach presented the results of the first quarter operation (June to September) of the Opportunity Knox program. The program is a joint city–Mental Health Association of Oklahoma initiative that combines litter cleanup with wraparound services to help participants achieve stability. It is funded by opioid settlement funds and a city allocation.
  • Cleanup Results: 89 participants have ridden the van; the program collected 32.9 tons of litter, putting it on track to nearly double the highest prior annual totals (previous high was 29 tons in 2023). The crew focuses on city-owned property, stormwater easements, priority mowing areas, and resident service requests.
  • Wraparound Services Outcomes: 57 participants have elected to receive services; 2 were referred for permanent housing, 2 for recovery services, 5 for benefit applications, 11 for medical referrals, and 6 for mental health referrals. 64% enrolled in the employment program (benchmark 10%), 100% submitted job applications, and 3 participants have already secured permanent jobs (at Taco Mayo, Salvation Army, and one other employer). 7% have achieved stable employment (against 25% benchmark).
  • Partnerships: A new partnership with Goodwill will provide certification programs in forklift operation, customer service, unarmed security, and warehouse work.
  • Budget: Approximately 25% of the budget has been spent, with a vacant van driver position temporarily covered by an employment specialist.
  • Participant Recruitment: Participants are recruited from City Care, food and shelter providers, and the drop-in center. Pickup locations are flexible and based on participant preference.
  • Future Steps: Fill the van driver position, expand beautification efforts and employer/partner relationships, and issue quarterly reports.
  • Councilmember Holman praised the program and noted that reported litter corridors were addressed within a day. Councilmember Grant highlighted that the opioid settlement funding provides an 18-year horizon for the program. Councilmember Deansbury requested brochures for distribution at hospitals.

Portable Restroom Options Update

  • Good to Go: A vendor offering QR-code-based restroom access for retail spaces. The system provides a timestamp but no user feedback or data collection. It is not designed for park use and would require integration with surveillance systems.
  • Throne Labs: A more complete solution—a self-contained, ADA-accessible, air-conditioned/heated mobile restroom that can be moved quarterly. Features include QR-code access with user registration (including cards for unhoused individuals without phones), 24/7 monitoring, timed use, and ability to revoke access for bad actors. Cleaning can be arranged 1–3 times per day.
  • Cost and Installation: Throne Labs units cost about $80,000 per year (lease), compared to a permanent Portland Loo at $225,000–$250,000 plus $100,000–$150,000 for installation.
  • Considerations: Throne Labs requires 15 units in the metro area to reach critical mass for maintenance. The city is interested in 2–3 units, potentially placed at Andrews Park, downtown, and a rotating location. Other possible sites include Reeves Park and Saxon Park (which currently has no restroom).
  • Councilmember Holman raised concerns about QR-code access for unhoused individuals and suggested gathering data on cell phone ownership among shelter users. Councilmember Grant noted that the lease model makes the program flexible and could be funded through hotel bed tax revenue.

Key Outcomes

  • Opportunity Knox: Committee members expressed strong support for the program and its dual mission. The committee agreed to receive quarterly updates going forward.
  • Portable Restrooms: No formal decision was made. The committee will hear a full presentation from Throne Labs at the next Oversight Committee meeting.

Meeting Adjourned.

Meeting Transcript

He's going to just joke once it right. Just gonna say the charms up. Sorry. Hi. Good afternoon and welcome to the Oversight Committee, our October 9th, 2025. First on the agenda is an update on the Opportunity Knox program. Sweet. Hi, I'm Michelle Ladenbach, and I'm your environmental and sustainability manager. And today I'm gonna talk a little bit about a better way, Opportunity Knox. It's our day beautification litter program with wrap around services. That's prior. Well, I'll go into that during the PowerPoint. But before I do that, I want to highlight that we have some great things coming up on October 18th. We have a cleanup at Sutton Wilderness. On October 26th is the Lake Thunderbird workshopping cleanup event at the state park. November 15th is e-waste. Everyone loves that one. It's gonna be at Westwood Aquatics Center though this year because of the construction at Jenkins right now. So and then on the 16th, we'll be cleaning up Colonial Estates Park. So I hope somebody will join us at those. All right, a better way opportunity knobs. Just to remind everyone, originally, oh, and to tell people who don't know yet. Originally, the litter program was designed to do open dumping abatement, to do litter control, crew stuff, to do water quality improvement. Water quality, yes, part of our TMDL stuff. Um ABWAC has a dual focus though, because now it's doing those litter crew functions, but also have the wraparound services to try to lead to a pathway of stability, right? It's managed by Mental Health Association of Oklahoma. This is Ronnie Warrior, he's the program manager, and it's overseen by the city. The purpose, a cleaner community, but also a pathway to stability. And it's funded by the opioid settlement funds and a city allocation. All right, so how does it work? Well, we have a van. It's a roving outreach van, and on a two-week period, so it's a two-week period, they take up to eight participants. It's voluntary, so they don't force eight people to come on, but up to eight people can participate for the two-week period. It's a series of three days doing litter control one week, two days doing it that the next week. The days that they're off is when they do wraparound services. So that's how the program works. Um $65 per day is the daily wage, and of course it's low barrier. There are no applications or anything like that. Participant impact, there's a daily wage and a pathway to stability, community impact, cleaner community, and also I feel like improved community relations, right? For everyone. So here's the staffing model. They do have four um permanent positions within ABWAC. You met Ronnie Warrior, the program manager. Right now, we did have an internal promotion. I was very excited. The van driver was promoted to the employment specialist, which means the van driver position is now open. It's being covered by the employment specialist, but it's open and it will be filled soon. Let's talk about results though, right? That's what we really want to hear. What have they done?

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