OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Olympia City Council Study Session: Fire Department Community Risk Assessment and Standard of Cover Briefing - March 11, 2026

City Council & CommissionsWednesday, March 11, 2026
BodyOlympia, Washington
SessionCity Council & Commissions
DateWednesday, March 11, 2026
StatusFILED
Video Record
0:00 / 1:19:38

Transcript — Verbatim
0:00

Nine, eight, seven, six, five, four, three, two, good evening, and welcome to the Tuesday, March 10th, 2026 study session of the Olympia City Council.

0:18

For the record, we have a quorum with all council members present tonight.

0:22

So we have one business item for the study session this evening, and it is the Olympia Fire Department's community risk assessment and standards of cover briefing.

0:32

And we have uh our fire chief Matt Morris with Hillary Flowers, our deputy chief, and Stephanie Porter, who is our our business and operations specialist with the Olympia Fire Department.

0:44

And I'll turn it over to the Chief.

0:47

Thank you, Mr.

0:48

Mayor, members of council.

0:49

Um, thank you very much for the opportunity to share some information with you this evening.

0:54

Um we're super excited to share the work that we've accomplished over the last 18 months or so on the standards to cover.

1:02

And um, so what I'd like to do tonight is I'm gonna kind of um offer a little bit of an introduction overview of kind of the the vision and intent.

1:12

Um, and then Chief Lowers and Stephanie are gonna walk you through some of the specific information and data and talk about our organizational performance and the kind of the strategic intent on how and the opportunities that we may have to improve some of that in performance, um, and then we'll kind of wrap it up after that.

1:30

Um we first came before council uh in mid-24 and presented our strategic plan.

1:39

Um talked about our mission and our vision and our and our shared beliefs as an organization and our intent to build community trust and to help build a safer, more vibrant community.

1:51

Um as a fire department, our greater purpose is simply just to take care of people in the community, whatever that may be, um, and that to meet them where they're at.

2:01

Um, and in order to do that, we need to ask a lot of questions and be familiar with and educate ourselves as to about our community and the needs of our community and the people in them.

2:12

Um so from that strategic plan and through the work plan, uh, we came back last year, mid-last year, and kind of presented to you the concept of a standards to cover.

2:24

Um, and so tonight um I'm excited to present to you a final draft of that.

2:30

Um everybody in this room is very familiar with a comprehensive plan, um, and this document really is a comprehensive plan of sorts specific to the fire service and fire services in the city of Olympia.

2:43

Um, it's data centric.

2:46

Um, the model follows that of the um centers for professional service or public safety excellence, which is the fire accreditation process.

2:54

Um, and so we use that process to kind of set the template for us.

3:00

Um the the overall arching intent and the vision of um this process for the Olympia Fire Department is to be able to be transparent in our community about this is who we are, this is our community, this is what we do for our community, and this is how well we do it.

3:19

Um here's the plan to get better, right?

3:22

And so um that's what we're excited to share with you.

3:25

Uh as we've gone through this process, we found things that we needed to improve on immediately.

3:30

One of that was um our data management, data gathering, data tools.

3:36

Um Stephanie Porter has been a fantastic asset to our organization.

3:41

Um, her job description is not specific to that of a data analyst, um, but she has a very strong ability and skills and passion for it, and we're very fortunate to have her on the team.

3:54

Um we had to lean into new data um collection software.

4:00

Um, one of those you'll see tonight is the is the Star Course system.

4:04

And in the midst of that, of course, then at the national level, they changed the national reporting software was changed on us, and so that delayed us probably by about six months in our process just because we had to implement that on the Nash from the national um requirements.

4:19

So having said all that, here we go.

4:25

So, why do we have a standards of cover?

4:27

It provides a platform for measurement improvement, continuous assessment, and clear expectations.

4:33

That's the bigger why.

4:34

Because if we're going to be an organization that um exists to take care of people, then we need to understand what the people need, and then we find us a solution to their needs, right?

4:46

So, how do we do that?

4:48

So, this document you have in front of you.

4:51

Um, if you want to follow along with me, because I'm sure it's it's a very long, lengthy document.

4:55

I'm not going to spend this evening reading it to you or um going word word for word on it.

5:02

Break it down into a couple big sections.

5:04

The first section is we we completed what's known as a comprehensive risk analysis of our community.

5:09

And so we looked at everything that we could find about the City of Olympia to help identify the risks in the community as it relates to public safety, the fire service, emergency medical services, and our core services.

5:24

As you look in at this document from page six to 49, really starts to identify and speak to those things.

5:32

I'll kind of pull your attention to uh page 24, which is about the service area boundaries.

5:39

And so we look at the boundaries of the City of Olympia's city boundaries, and then we have our fire station planning districts.

5:46

Four fire stations in the city of Olympia, each of those is a planning district.

5:49

That will be a theme throughout this evening as we talk, and as we go through the data, it'll talk about the different fire districts and the data and the performance as it relates to each of those.

6:02

If you kind of look beyond that, and then onto um page 29, I'll draw to you some of the data and in the GIS layering in the census data that we're able to collect and some things to consider as we look as our planning zones and we when we establish our our delivery um distribution system, the way we provide our resources to respond and mitigate risk in our community.

6:32

Um, a couple of things that stand out to us.

6:34

When we break it into our four response areas, the four stations, and if you look at on the graphs that you see on page 29, the percentage of seniors in each of our areas, station three, which is that's kind of that southeast direction of the city, um, 30% of the population in that area are over 60.

6:56

Kind of a significant statement, right?

6:58

So as you consider that, if you look at the diversity index, diversity index speaks to the likelihood that the people in that area are more diverse or less diverse than the county as a whole.

7:08

So it's kind of a comparison index.

7:11

Um you see, like areas like station two, station four, the west side, east side, their diversity is greater than that of than the rest of Thurston County.

7:21

So just to kind of give you some reference.

7:23

And as you kind of thumb through the next few pages, you see a lot of graphics for each of the response areas.

7:29

It's the same information for each response area, and we just tried to pull apart as much dependable, reliable, defendable information that we could to identify any gaps in equity and any gaps in service as it relates to the community that we serve.

7:49

Um that drives us to next, then from there is we start talking about what are our core services.

7:55

So currently on the City of Olympia Fire Department has core services, fire suppression, emergency medical services are obviously the two big ones, wildland fire, technical rescue calls, and then marine shipboard.

Discussion Breakdown — Share of Meeting
Public Safety█████████████████████████████████████████████57%
Fire Station Facilities█████████████████22%
Data Management█████6%
Personnel Matters███4%
Technology and Innovation██3%
Capital Facilities Planning██3%
Wildfire Management██3%
Procedural██2%
Summary of Proceedings

Olympia City Council Study Session: Fire Department Community Risk Assessment and Standard of Cover Briefing - March 11, 2026

Note on date: The provided metadata indicates March 11, 2026; however, the minutes and transcript refer to Tuesday, March 10, 2026. This summary uses the metadata date as instructed.

On March 11, 2026, the Olympia City Council held a study session to receive a briefing from the Olympia Fire Department (OFD) on its Community Risk Assessment/Standard of Cover (SOC) report. Fire Chief Matt Morris, Deputy Chief Hillory Flowers, and Business Operations Specialist Stephanie Porter presented the report, which analyzes community risks, historical performance, and future resource needs. No formal votes were taken, but councilmembers asked clarifying questions and discussed implications for future budgeting and planning. The meeting also included a 60-minute executive session on litigation.

Discussion Items

  • Overview of Standards of Cover: Chief Morris explained that the SOC is a comprehensive, data-centric plan modeled after the Commission on Fire Accreditation International (CFAI) process. It provides transparency on who OFD is, what it does, how well it performs, and a plan for improvement. The document includes a community risk analysis (pages 6–49), core service definitions (fire suppression, EMS, wildland fire, technical rescue, marine/shipboard), and performance metrics.
  • Community Risk Analysis: The risk analysis uses GIS and census data to identify demographics and risk factors by four fire station planning districts. Notable: Station 3's area has 30% of the population over 60; Station 2 and 4 areas are more diverse than Thurston County as a whole.
  • Performance and Reliability: Deputy Chief Flowers detailed station resources and response times. Station 1: 67% performance (goal: 90% within 7 minutes 6 seconds). Station 2: 36% performance due to its large district (7.7 sq mi) and high call volume near Capital Medical Center. Station 3: reliability impacted because it is often pulled to cover other districts during training or high call volume. Station 4: high performance (small district, 2.2 sq mi) and meets the NFPA 1710 standard.
  • Dark Horse Data Software: Stephanie Porter demonstrated the Dark Horse platform, which OFD uses for performance monitoring and predictive modeling. The tool can simulate the impact of adding resources (e.g., a new station near Capital Medical Center) and shows that digital alerting could improve Station 2's turnout time by 20 seconds.
  • Case Study – Landis Point Apartments Fire: On January 2026, a structure fire in Station 4's area had a first-arriving engine on scene in 5 minutes 55 seconds (within the 7:06 goal). The full effective response force arrived in 15 minutes 13 seconds. Chief Morris noted that if the first engine had been delayed, the fire loss of $800,000 could have been much higher.
  • Emerging Risks and Resource Needs: Chief Morris highlighted wildfire risk as an emerging threat due to climate change, noting OFD is not currently equipped for large-scale wildland deployment. He also noted that 50 of 96 operations personnel have been hired in the last 2.5 years, creating a high training demand. The WSRB (insurance rating) is currently a 2, drifting toward a 3, which could increase insurance costs for residents.
  • Councilmember Questions: Councilmembers asked about feasibility of a new West Side station, public-private partnerships for land acquisition, integrating future land use plans into Dark Horse, digital alerting systems, and alternative response models for assisted living facilities. Deputy Chief Flowers noted that adding a fourth firefighter to Station 3 could improve its ability to manage fires without waiting for mutual aid.
  • Chief Morris's Farewell: Chief Morris announced this was his last council meeting before departing. Councilmembers and the City Manager expressed gratitude for his leadership in implementing BLS, CARES, improving hiring, building the leadership team, and advancing data-driven decision-making.

Executive Session

  • The council recessed at 7:22 p.m. and reconvened at 7:27 p.m. for an executive session pursuant to RCW 42.30.110(1)(i) (litigation and potential litigation). The session lasted until 8:26 p.m. No decisions were made.

Key Outcomes

  • No formal decisions were made; the study session was informational.
  • Council received the SOC report and will use the data to inform the upcoming capital facilities plan (CFP) and budget discussions.
  • The council expressed support for the data-driven approach and acknowledged the need for additional resources to maintain response standards.
  • The executive session concluded with no actions taken.

Meeting Transcript

Nine, eight, seven, six, five, four, three, two, good evening, and welcome to the Tuesday, March 10th, 2026 study session of the Olympia City Council. For the record, we have a quorum with all council members present tonight. So we have one business item for the study session this evening, and it is the Olympia Fire Department's community risk assessment and standards of cover briefing. And we have uh our fire chief Matt Morris with Hillary Flowers, our deputy chief, and Stephanie Porter, who is our our business and operations specialist with the Olympia Fire Department. And I'll turn it over to the Chief. Thank you, Mr. Mayor, members of council. Um, thank you very much for the opportunity to share some information with you this evening. Um we're super excited to share the work that we've accomplished over the last 18 months or so on the standards to cover. And um, so what I'd like to do tonight is I'm gonna kind of um offer a little bit of an introduction overview of kind of the the vision and intent. Um, and then Chief Lowers and Stephanie are gonna walk you through some of the specific information and data and talk about our organizational performance and the kind of the strategic intent on how and the opportunities that we may have to improve some of that in performance, um, and then we'll kind of wrap it up after that. Um we first came before council uh in mid-24 and presented our strategic plan. Um talked about our mission and our vision and our and our shared beliefs as an organization and our intent to build community trust and to help build a safer, more vibrant community. Um as a fire department, our greater purpose is simply just to take care of people in the community, whatever that may be, um, and that to meet them where they're at. Um, and in order to do that, we need to ask a lot of questions and be familiar with and educate ourselves as to about our community and the needs of our community and the people in them. Um so from that strategic plan and through the work plan, uh, we came back last year, mid-last year, and kind of presented to you the concept of a standards to cover. Um, and so tonight um I'm excited to present to you a final draft of that. Um everybody in this room is very familiar with a comprehensive plan, um, and this document really is a comprehensive plan of sorts specific to the fire service and fire services in the city of Olympia. Um, it's data centric. Um, the model follows that of the um centers for professional service or public safety excellence, which is the fire accreditation process. Um, and so we use that process to kind of set the template for us. Um the the overall arching intent and the vision of um this process for the Olympia Fire Department is to be able to be transparent in our community about this is who we are, this is our community, this is what we do for our community, and this is how well we do it. Um here's the plan to get better, right? And so um that's what we're excited to share with you. Uh as we've gone through this process, we found things that we needed to improve on immediately. One of that was um our data management, data gathering, data tools. Um Stephanie Porter has been a fantastic asset to our organization. Um, her job description is not specific to that of a data analyst, um, but she has a very strong ability and skills and passion for it, and we're very fortunate to have her on the team. Um we had to lean into new data um collection software. Um, one of those you'll see tonight is the is the Star Course system. And in the midst of that, of course, then at the national level, they changed the national reporting software was changed on us, and so that delayed us probably by about six months in our process just because we had to implement that on the Nash from the national um requirements. So having said all that, here we go. So, why do we have a standards of cover? It provides a platform for measurement improvement, continuous assessment, and clear expectations. That's the bigger why. Because if we're going to be an organization that um exists to take care of people, then we need to understand what the people need, and then we find us a solution to their needs, right? So, how do we do that? So, this document you have in front of you. Um, if you want to follow along with me, because I'm sure it's it's a very long, lengthy document. I'm not going to spend this evening reading it to you or um going word word for word on it. Break it down into a couple big sections. The first section is we we completed what's known as a comprehensive risk analysis of our community. And so we looked at everything that we could find about the City of Olympia to help identify the risks in the community as it relates to public safety, the fire service, emergency medical services, and our core services. As you look in at this document from page six to 49, really starts to identify and speak to those things. I'll kind of pull your attention to uh page 24, which is about the service area boundaries. And so we look at the boundaries of the City of Olympia's city boundaries, and then we have our fire station planning districts. Four fire stations in the city of Olympia, each of those is a planning district. That will be a theme throughout this evening as we talk, and as we go through the data, it'll talk about the different fire districts and the data and the performance as it relates to each of those. If you kind of look beyond that, and then onto um page 29, I'll draw to you some of the data and in the GIS layering in the census data that we're able to collect and some things to consider as we look as our planning zones and we when we establish our our delivery um distribution system, the way we provide our resources to respond and mitigate risk in our community. Um, a couple of things that stand out to us.

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