I'm calling this meeting to order.

This is the Parks and Environmental Sustainability Committee of the Hole Meeting held on Tuesday, October 28th, 2025.

I'm sorry, October 28th, 2025 commencing at 432 p.m.

Council members in attendance are Council President Kritzer, Council Vice President Forsythe, Councilmember Salah Houdin and Stewart.

And online joining us is Council Member Fields and myself, Councilmember Noreva Comina as a presiding officer.

Any late arrivals, uh, I will let you know for the record when they arrive.

Uh we have two action items to discuss today, five informational items from this committee, and then we'll have uh two I'm sorry, one item from safety on the agenda today.

The first item on the agenda today is the amendment to the operational services agreement between the city of Redmond and Wave Aquatics.

Joining us this afternoon is Director Hamilton.

And Deputy Director Hookner.

Welcome.

Good afternoon, City Council.

Um I'm Director Lorreen Hamilton.

I'm joined today by my deputy director Zach Hovener.

Uh and the item we're bringing forward today is an amendment to our operational services agreement between the city and Wave Aquatics.

Wave Aquatics has um operated the city's pool, um, and we're looking to continue that with some um updates and changes and improvements.

So I'll hand it over to Zach to finish this item.

Good evening, Council.

As Lorraine mentioned, we're looking to exercise the final renewal option from the 2020 operational services agreement, extending Wave Aquatics management of the Redmond pool for five years.

This amendment strengthens our 15-year partnership by enhancing community access, updating operational standards, and mon modernizing compliance requirements to better serve our community.

This has been a collaborative process.

This amendment represents a collaborative effort between the city Redmond staff, WAVE Aquatics staff, the outgoing interim executive director from WAVE, and the newly appointed executive director.

His name is Dave Glenn.

Um, in addition to the Wave Aquatics Board leadership through multiple meetings, communications, and check-ins.

This agreement has been reviewed by our legal and risk teams.

Both parties recognize that the original 2020 agreement lacks specificity, causing unintended operational challenges.

Some of those high-level improvements that we address to this amendment include formalized resident priority and community access.

That was not explicitly detailed in the original 2020 operating agreement, establishing clear because customer service standards align with city expectations, and created accountability through enhanced reporting requirements for data informed decision making.

Some of the key negotiated terms include dedicated city programming.

So we have put in 200 hours of guarded pool time annually for city programming, a 100% increase from the previous agreement.

Um that includes an additional three hours weekly during the summer surge, June through August for six hours total weekly during that time frame.

We also address resident priority.

So in all other um registration windows for Redmond recreation programs, we offer um Redmond residents that live in 98052 or work um in 9052 uh early access.

This agreement also um requires WAVE to uh hit that same mark uh for 9052 when um signing up for programs.

We also identified a peak hours um definition, uh Monday through Friday, 8 to 11 a.m.

and 3 to 8 p.m.

Saturdays eight eight a.m.

to four p.m.

and sundays, nine a.m.

to 330.

We also have uh peak hours protection for community-based programming, which would include a minimum of 55% of all operable operational hours reserved for programs such as water safety and drowning prevention, learn to swim, swim lessons, aquatic construction, adult and senior aquatic fitness therapy, masters, and recreational programs, lap swimming, family swim, uh as well as open and recreational swimming, and lastly, um adaptive and inclusionary or therapeutic programs.

Community-based programming excludes facility rentals, uh competitive swim dive team practices and meets, school district use, as well as private lessons or programs restricted to specific organizations.

Additional enhancements include fee assistance administration that will be aligned with city processes, improving um uh highlighting operational and maintenance responsibilities.

And in closing, uh staff recommends placing this amendment on the November 18th consent calendar for approval.

At this time, we'd be happy to answer any questions.

Yes, sorry, I missed customer service expectations.

Um throughout the years, we have had uh some concerns throughout the community on customer service standards, and so through this agreement, we've worked with um WAVE Aquatics leadership as well as our own city uh customer service standards, and we'll be offering twice annual customer service training for WAVE Aquatics as well as providing them with our standardized um policies and procedures regarding um citywide customer service.

Wonderful.

Sounds like uh a win for Redmond there.

Um council, do you have any questions?

Um sorry, before I do that, let the record show that council member Anderson has joined us.

And with that, do you have questions or concerns?

On line, we've got council member Fields and then Council President Gritzer.

Yes, um, I want to express my appreciation for the changes that you made.

Uh I think it was maybe two or three years ago when I received a number of emails uh about the service and the availability to actually uh beat some of the uh wave um the teams and the wave aquatics that were sort of jumping ahead in line.

And it sounds like you really dealt with that.

And also at the time I think I talked with Director Hamilton.

I went over there personally a couple of times after getting those emails and felt uh like the service level was really um not welcoming, and I felt actually left and decided not to go back to my own pool in my own neighborhood.

Uh, have not been back since, but I plan to go, and I appreciate the work that you've put into this, and I will be supporting it.

Thank you.