Pedestrian and Bicycle Advisory Commission Reviews Lime Program – March 10, 2026
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Data driven.
But that data is only effective if it if it collects collects all the components so that you can so that you can make a proper decision.
By that I'm saying it collects incident reports, which are not being collected now as it relates to the people that are injured, maybe by uh the bicycles themselves uh on the streets or on sidewalks, the same thing with the lime scooters.
I myself have saved three individuals that have uh been compromised because of their um uh um site or uh uh canes or walkers because of uh uh uh either lime scooters or bicyclists uh on the sidewalk.
So the point I want to make is if we choose to be data driven, that that data has to be comprehensive, and thus far, whether it's the mail clinic or whether it's uh homestead county or whether it's a salvation army, there is I'm just suggesting probably because of HIPAA.
Uh uh, we really don't know which safety place and and how people are getting injured.
So I'm gonna strike safety safety safety because this place is on the map internationally, and we have to do more than give the impression that we're concerned about safety.
I want to share something with you this morning.
I was at the dentist's office, and the first thing I say when I go to the dentist's office, do I get to leave with all the teeth that I came with?
Because the ones I have remaining are very important to have humor.
Do we need to realize how important that is, however?
Um, but he said we brought up this issue tonight.
He said, no one has any idea how many people this dentist's office has worked on their teeth, either by somebody riding the lime scooter or someone that was hit by a lime scooter person.
So that's why we want to bring up this data.
Uh there's no way to collect it.
And he said, you know, he wouldn't be a cyclical minutes.
But I'd like to put my business card on all the lime scooters that go around there because you'd be surprised how many people we take care of that have been hit by one or somebody riding a lime scooter.
Thank you all very much.
Next up we have Kim Federson.
Yeah.
Good evening, everyone.
Um, I think my comments will build nicely on what these two gentlemen chaired.
On September 25th, I was riding my bicycle commuting home from my job, and I hit a live scooter that was parked illegally on the bike path.
Um, my medical, I sustained a broken elbow, um, a broken finger that required surgery and external fixation, a broken toe, and soft tissue damage to my other elbow.
Um, it was $35,000 in medical costs, pre-insurance, of course, thankfully.
I have insurance, and it was only about three to four grand out of pocket.
Um the medical costs were the only problem.
Um at that time I had a one and a half year old and a three-year-old, and it proves very difficult to be an involved mother when you can't use your arms at all.
Um, I was out of work for three months.
I work at the uh federal prison, and they don't allow you in if you are physically not at your prime condition.
So it it was direct cost, it was indirect costs to me and my employer, huge cost to my family and my children.
Um so when I see these um, I did contact lime scooter, I got very prompt responses, um, very polite responses, albeit no action, even when asking for accountability.
I was not familiar with lime scooter rules because I never used them myself.
Um, but after quick review of the website, it was very clear what is expected of um riders in terms of where safe parking is and everything.
So that's why I contacted Line and said, hey, clearly this was uh deviation from the expectations.
What can you do to help lessen the impact on my family and I?
Unfortunately, we got um nowhere and um though I I think the responses, which actually I didn't even expect, but I got responses, but nowhere.
Um in reviewing the slides, it's just a couple of comments um that grams of carbon dioxide save per trip.
I mean, that's only if you're assuming that it's replacing car usage, I'm assuming.
Um I would say my personal observations in my commuting as well as um I look on memorial parkway, a very uh popular recreation area that I'm not uh the reader writers I see do appear, like Barry said, to be very young.
That I'm not the reader riders I see do appear, like Barry said, to be very young.
Um they're typically messing around.
They don't, I don't think they would be in a car otherwise, or they're certainly not community to or from work.
Um so they appear to be recreational for the meeting.
So I can't, I would disagree that it saves carbon dioxide um once you consider charging.
Um the same with our um the four slide, the car trips replaced.
I think that would uh be inaccurate to claim that.
Um, and then as Barry was saying, a little concern with the capture, um, noting that two warnings would be issued before a five.
If I'm doing my quick math right, um 20,500 riders took at least the first trip.
So those are appear to be unique riders.
Um, so if they each get two warnings before a fine, um that's 50 about 56,000 and proper parkings, and there's only 78,000 trips in a year.
So I that seems like a drop in the bucket as far as enforcement.
Um appreciate that.
All right, anybody else?
All right, we'll close on my comment period.
Thank you very much, everybody.
We do appreciate your comments.
And we will set the agenda for today.
Uh the agenda for today if the minutes from February 9th, 2026.
The um information items is uh seven, so that's four eight.
7A is the line update for 2025 review and the vision for 2026.
Is there a motion or to confirm the agenda?
So is there a second?
Second motion on the floor by Aaron and seconded by Sarah.
All favor say aye.
All the polls say nay.
All right, we need another motion to approve the minutes actually from February 9th, 2026.
Motion on the floor by Aaron.
Is there a second?
All right, motion is Aaron to approve the minutes from February 9th, 2026 and second by Mike.
Oh, say aye.
I'll post say name.
All right, thank you very much, everyone.
We'll move on to 7A.
Mike, I think this is your item.
Yeah, I mean, I did the RCA for it, but um, really it's it's Lyme's presentation, and we're gonna ask them to give the presentation.
Wonderful.
So uh we'll hand it over to James and Kelly, and then um Matt, you if you want to control the power, the uh PowerPoint slide there.
You bet.
Yeah, I just don't know if I can get everybody up at once.
That's what I'm gonna try to do.
I think we can minimize it.
You can I ask one question.
Can we hear where they are?
I think they're headquarters in San Francisco.
Are we in San Francisco 20 cities or where are they coming from?
We'll let them introduce themselves, Dave, and we can ask those questions.
Uh Kelly and James, I don't know if you're the question that the board would like to ask about a bit about each of you, uh, titles, roles, and then perhaps where you're also dialing in from geographically tonight.
Yeah.
Hi.
Hey everyone.
My name is James Tierney.
I've worked with Lyme for about six years now.
Um, I'm based in Minneapolis, um, but I take many trips down to Rochester throughout the season.
Um, and I'm the operations associate.
So I manage all the markets around Minnesota.
I'll pass it off to Kelly.
My name is Kelly Harup.
Um, I am the senior um government relations coordinator for Lyme in the Midwest, and I am based out of Columbus, Ohio, um, and just pretty recently joined the team, but excited to be here with you guys tonight to talk a little bit about what we're doing in Rochester and some um things we're doing to address some of the concerns you guys brought up and all of that.
So if we can go ahead and move to the next slide.
Um basically our presentation, we're gonna take you through the 2025 Rochester year and review.
So we're gonna talk a little bit about ridership growth, trip statistics, the environmental impact, um, our subscription program, and then our vision for 2026.
I'm gonna go ahead and turn it over to James because he is the one that is on the ground locally um and let him take it away.
Thanks, Kelly.
So hello everyone.
Um I will begin with the increased demand and ridership growth we saw in 2025.
So in Rochester, Lyme has become an increasingly popular option for transportation.
The city saw a total of 160,826 trips in 2025.
That represents about a 21% increase from 2024.
This surging demand is also reflected in the app usage with an average of 29 app opens per hour in 2025.
That's a 33% increase from 2024.
Go to the next slide.
So in 2025, uh Lyme contributed to approximately saving approximately 95,000 car trips.
The total miles traveled using a Lyme was 253,966, and that's a 38% increase compared to 2024.
We're seeing steady growth year over year.
In 2025, Lyme served 28,545 unique riders, continuing the steady year over year growth trend you can see in the graph.
This ridership combined with the 18 trips per hour recorded in 2025 underscores our success in maintaining a reliable and available affordable transportation option.
Here you can see some additional estimates from Lyme's lifetime environmental impact in Rochester.
I want to highlight we estimate there have been over 175,000 car trips saved using Lyme in Rochester.
Next slide, please.
So here you see our Lyme discount and subscription programs, such as Lime Pass and Lime Prime.
We've seen continued growth in these as well.
These initiatives provide substantial value to residents, resulting in 425,246 saved across 77,969 trips taken in 2025.
So want to highlight some of the new things happening in 2026.
So there'll be new parking locations across the city.
I'll go into that a bit more in the next slide, but I just wanted to say that we're partnering with the city to improve parking and shared youth paths, especially along the shared youth paths.
And we're also working with the city to ensure vehicle availability at strategic locations like the Mayo Clinic and downtown.
And that'll be highlighted also with our physical parking corral infrastructure to improve the parking experience and tidiness around town.
And then we're going to do some additional outreach and educational events in the city.
We're going to hand out helmets and uh try to provide those to businesses that request them as well.
Just to just to do our part there.
And so then one of our biggest additions to the app this year in Rochester will be our use of capture.
It's a it's a live AI tool that will help educate a rider on proper parking.
So when they end their ride, they'll be asked to take a photo, which will be a live photo, and it'll show them basically, it'll tell them whether or not the scooters park properly or not.
If it's blocking a sidewalk, it'll ask them to repark it.
And then if the rider still goes ahead and parks that vehicle improperly, we will do a manual review of that of that end trip photo, and we'll progressively do fines and bans based on those those warnings if they if they get worse.
And if residents want to report that as well, the scooters have a QR code on the side of them.
They can report improper parking there.
Um and if if uh we also have an email address that I'll share on the next slide that will be a great way for anyone to reach out to us directly to uh to submit a complaint, and that way we can um ban riders if we are given a date, location and time of a specific occurrence.
We can take a look at the trip and um do our own investigation and ban riders accordingly for improper parking and behavior.
So yeah, we can go to the next slide.
That is um that is all for our presentation.
And there's that email I was just talking about.
So help-rochester at Lyme will submit a complaint directly to us and our employees in Rochester, um, and they'll be able to take care of those complaints and we'll be able to investigate um any issues that occur.
So thank you all for uh listening.
Yeah, thank you.
Um Matt, we wanted to turn it back over to you guys and see if we could answer any questions.
Um that email address is something that we're really excited about.
Um so you guys can report problems directly to us.
One of the things we pride ourselves in at Lyme is most of our concerns are addressed within the hour.
Um, having worked in city government previous in a previous life, um, that was really exciting to me to see how quickly they're on top of things.
Um and James, just for their understanding, would you mind talking them through how we place our scooters and the role our local partners play as well?
Yeah, definitely.
Um so in that previous slide, there was a little hint at a new parking corral.
So we're gonna partner with the city to create um more obvious parking zones that just allows our riders to actually see exactly where they should park in designated places.
So that's on that far right, that image there.
Um so you're gonna see a bit more of that around town, those those parking corrals.
Um, and then we also have an excellent team on the ground that's been at Lyme just as long as I have.
Um Tyler's our lead OS down in Rochester, and he has been um learning and uh adapting to to the growing fleet.
Um so we would just want to ensure everyone that um we are in the community and we are um we are doing our our part to uh to address the the poor parking.
Um Tyler's um one of his main um goals every week will be tidy tasks around town, so making sure he goes um down the main areas we see poor parking complaints, um and we can use the data from from complaints as well to see where um we see hot spots of of poor parking and and Tyler will be doing um basically cleanups and organizing of those scooters um on a daily if not um yeah daily basis.
So um yeah, just wanted to to highlight that.
All right, thank you for the presentation.
It seems that we do have some questions in the room.
I don't know if the camera's functioning as we expect it to.
Ethan, you want to go ahead?
Sure.
Um the QR code on the uh scooters that people so it's like if they see an improperly park on, they can just use their QR reader, it'll take them to a website and they can hit complain, or how simple is it for somebody?
Yeah, it's super simple.
So um the the someone who wants to make a complaint or or comment on the scooter, um, there's a there's a QR code right on the side of the frame of the scooter.
It says report an issue in large letters, um, and that'll take you to a Google form.
Um, and it's super simple to fill out.
It also has a comment box there, um, whether hey, this is parked improperly or or uh this vehicle is broken, or this vehicle proposes is in some way uh needing something.
And so you can leave a comment there, um, and it's a super quick and easy way for you to uh to fill out a complaint um on the spot, um, especially if you don't have our um our help email that I just shared with you is also another great way of getting right to us.
Yep, and then we again aim to address those within the hour.
And is that form have uh place for pictures that can be submitted as well?
I believe it does.
Um and I'll take a look at that.
If it doesn't already, I think that would be an excellent um thing to add as well.
Thank you.
Well, I got lots of questions.
I don't want to see anybody else uh I was gonna say to add on to that.
I think it would be helpful to be able to attach a picture because if our scooters parked in the middle of the sidewalk, I'm gonna move it, but then it kind of you know what I mean.
Like, so it'd be nice to be like this is I'm proving it with here.
Yeah, and uh I will also follow up on the item.
So we're gonna assume that the person who was riding the scooter did not take a picture.
Um because if they if they did, they're going to get a warning.
And if they can assume they did not take a picture.
Well, first, if they take a picture and it's illegal, then they get a war.
Right.
Sometime down the line, whether they don't and if they don't take a picture, then what do they get?
Do they also get a warning?
I believe they would um still get a warning.
Um and then we can escalate that.
So if if there's additional complaints, uh we can look into that specific trip.
Um so if if you are able to report that scooter right there with the QR code, maybe the unique identifier of the scooter and location, we can take a look and uh escalate to a fine or a ban if needed.
And like James said, with CAPTCHURE it's definitely an AI tool to help us.
But anyone that is deemed out of order, not parked correctly by Capture goes to someone for a human review pretty quickly so we can turn around and address that scooter.
So if a person if let's call them a civilian, a civilian goes out and uses the QR core code and goes to all the trouble of doing that themselves.
So we're gonna assume the rider's already getting a warning because they didn't take the picture, let's say.
And now somebody else said something in.
Is this person going to get one warning for this incident?
Or is there a way that we can make sure it's two warnings because somebody else had to go out of their way to get involved with this?
Or had you had this type of issue in up?
We assume that what you do here is what you do in all your other client cities.
Yeah, so it's usually based on one incident per scooter ride.
Um so parking incorrectly would be one incident.
Um, but someone reporting it parked incorrectly would still technically tie back to that same ride.
Um that's where that help dash Rochester email would be fantastic.
Um if you guys are able and willing to use it and help us spread the word that that's out there.
Um that will go directly to James and I's email.
Um so we will see exactly what the problem is and we'll be able to address it.
Um we do check our emails pretty much all throughout the week.
Um, so that's something we can address.
And you know, we do like to give riders an opportunity to correct behavior.
That's why we do the two warnings before we find them.
Um but ultimately the next step after a fine is a ban.
Um and we have banned people in Rochester before, whether that be for reckless driving, um properly consistently improperly parked vehicles, etc.
The email and the Google form are not the same feedback.
They all end up to us, um, but the email or the Google form basically will go to a general complaint, um, and then you guys will put in your location in Rochester and then it'll get emailed to us.
Um, and then the email directly um will go to James and I.
So um the QR code just adds one more step, but it ultimately will get back to James and I.
Yes, how quickly does that form come back to you?
So my here's what I'll I'll just put it out there.
Not very many people are going to email you.
A lot of people are gonna walk up to the scooter, say, this is in the wrong spot.
Here's a QR code.
There's no email on the on the scooter, right?
So the the probability that someone's gonna hear about how they should email someone, open their email app on their phone, possibly take a picture and then get that to you is less likely than if they see a QR code, scan it and take that picture.
Again, it's still a fairly quick turnaround.
Like I said, we we do get timed on how quickly we address these issues.
Um, so that's why our average time we've been able to keep under an hour in Rochester.
Um, and that's an hour from when the initial complaint is submitted.
So pretty quickly that we're able to address it and something that we definitely pride ourselves in.
Yeah.
And then is that do you contact Tyler then after you receive that within an hour and Tyler is able to get there where his team is to possibly move that so that we don't have incidents of people hitting it on bicycles or children running into them, that kind of thing.
How quickly to turn around from when you get the fact that it's parked in the wrong spot, possibly crossing a path that then Tyler or the rest of the team takes care of it.
Yeah, it's it's an instant actually.
So it'll go to our inboxes and it goes directly to a message to Tyler as well.
Um so when he's when when he and his team are on the clock, um they will be notified of that immediately as well as us.
So we'll we'll also have visibility into that and hold my team and Tyler accountable to get those done in in an orderly and timely fashion.
So this isn't a this isn't a 24-hour clock.
This is a there's a there's a start and a stop time to when potentially the the hourly turnaround is gonna happen or um it, yeah.
Can you tell me more about kind of so if someone's is going into work at 5 a.m.
and they notice the scooter was parked incorrectly from somebody who was all the night before, is that gonna get taken care of as quickly as an 11 a.m.
uh instance that's that's sent to you all.
I know for a fact at an 11 a.m.
complaint will will be dealt with within the hour.
Um if something's happening at you know in the middle of the night, 2 a.m.
Um, they will get to it as soon as they're clocked in at seven in the morning or even sooner than that.
Um I I we also try to staff as much as we can um in the nighttime.
It's not always possible, but um many many times we do have um staff around the clock.
Um yeah.
Yeah.
Um I was wondering if there was any kind of interesting data about where trips started and stopped.
Um we can probably pull that and submit it um over to Matt and he can share it with the group.
We don't have that on hand right now, but we'd be happy to submit that over.
And like following up on that, there's just um like some of the data, it just seems like there's this trip sprawl or apps open for hour, it just takes a big number and divides by like 8,600, however, many hours are in a year.
Um I guess if you're referencing one year to a next, that's useful, but uh since they aren't even used all year, it I I just would be curious about how much they get used during peak season or during the active season if there's peak months, just something used.
Absolutely.
Um any of our summer months are gonna be our peak months from there, like you said, they aren't in Rochester year round.
Um, but from there we slowly roll them out in the spring and then silly pull them back in the fall.
Um, but like you said, um that data period is during the months they're deployed, it's not spread or what we spread it out as um over the year.
So that would be the average number of um trips and app opens while the scooters are available in Rochester to open the app and take a trip.
Um yeah, one more I'm just uh two more.
Um when you mentioned uh parking locations along bike paths, was there any more like specifics on that?
Yeah, I think James can speak to that.
I know um the photo actually in the slide with CAPTSHURE is taken in Rochester, correct, James?
Yes, yes.
Yeah, so we'll be working with the city um to create you know more parking zones, so more geo-fenced areas for no parking along shared youth paths, um use paths, use paths.
Um so yeah, we'll we'll work with the city um this spring um to to put those uh geo fences in um in specific areas.
I I don't have them on hand right now.
But um another point to add is if someone attempts to stop their ride um in one of those no parking zones, it doesn't allow them to end the trip.
Um so they would have to move the scooter to a mandated parking zone or um a place that is fit to properly park the scooter.
And Ethan, I can elaborate a bit about the uh geofencing.
So the city is working on developing a uh GIS layer of software for geospatial data.
That's a line that we think we could put on all multi-use paths in the city.
And then an area could be drawn around that line to basically create a no parking zone.
Okay, so that we wouldn't have devices be parked on multi-use paths any longer.
Okay.
We're exploring how that could be extended and expanded to sidewalks, perhaps.
And we also are trying to find a balance so that the program can be used to offset the auto dependence objectives from our comprehensive plan goals so that we can offer ch transportation options.
And um we're trying to strike that balance and a program that can operate and preserve safe coexistence.
Um when I mentioned safe coexistence, I'll also elaborate and city's working on a communications plan uh that will launch within the next several weeks that will uh share predictable um courtesies guidance for multi-use path users, no matter their mode, um, also including motorists who might be crossing the the paths at certain points, just so there's uh uh norming of behaviors on the multi-use paths so that everyone can use them safely and comfortably as it's intended for all modes that are legally.
I just didn't know if it'd be like putting down some asphalt or concrete and blocks that have been the most troublesome areas and trying to direct people closer to those or so all I described so far as the no parking zones, and then to address your question more correctly, the mandatory parking zones are we don't want you to park here.
We do want you to park here.
And uh what Lyme has shared with us is that when there is a virtual pin for a mandatory parking zone, as well paired with a physical location, which will look similar to this.
Um we've been told a vertical element is what can lead to over 90% compliance for parking in mandatory parking zones.
So that's another effort that we're currently planning for rollout this this spring, this season, I should say.
Is it vertical like a poll or someone?
Uh it could be uh delineator, uh, some sort of yeah, way to show this is the area.
So if you're arriving at a location, you're seeing you have a pin that you need to put your device in, then you can physically see it better than if it were just painted on the pavement.
I mean, on that one specifically from an infrastructure standpoint for parking.
Is there a plan whether it'd be with line with the city to put in more bike racks to house more line devices?
I my concern is that some paint on the ground here, when we think of all the people that live and visit Rochester, that we have a number of people that are got limited vision.
And if I'm like cruising on the sidewalk, and then all of a sudden there's like just a pile of scooters there, it doesn't it's not necessarily like the natural thing you're expecting.
And so just having some paint, and it's like, uh, did you park it there well or not?
Um, I'd say like to see whether it's a line or the city to put in more racks to hope that can house anybody's bike, but also be more purposeful.
Like, hey, this is also the rack where line of scooters or these shared devices can be housed.
And we so I just want to ask clarification.
Um the racks that would be installed.
The way we've been exploring it with staff is that we thought those are meant for personal devices who wouldn't would need to lock up to something rather than perhaps a shared mobility device that wouldn't need to lock to anything.
So we wouldn't want to, we we thought we didn't want to purchase and install infrastructure that might be used by the shared mobility devices that don't actually need to lock to anything.
So can you I'm I mean about them differently, help me.
I can appreciate that that viewpoint.
I would say that um when we think of like, hey, there's rebalancing happening and you're loading up a corral or one of these areas where you're trying to get the system kind of back to square one so that people can grab them, go to use them, whatever.
I still see a lot of value in saying, hey, here's a bike rack that can hold 10 bikes or scooters, and that hey, line will use like potentially rebalance five there, but then it creates five open spots for the community.
And if for some reason all the scooters are out and about the community could use the remaining five, it's just that that's a more clear delineation of like here's where you park.
And they also I think you should have net benefit for our community that people who held their own bike and still use that infrastructure.
I wouldn't personally put my bike right there walking like through the wheel in like the scooter parking square painted on the ground, for example.
Yeah, I think we're not saying even if the live series don't actually need to be tied to anything, it's just co-locating it with bike racks, kind of puts all in the same place, and you have sort of like a sort of mobility detective and it's like psychologically with use okay back.
And uh the co-location with bike racks, one thing we've also considered is perhaps co-location with parking.
Um, so some communities have day lit intersections.
Daylighting is when you have uh what 15 plus feet behind a stop sign where there's no parking, it's illegal to park there.
Well, we thought then if you could open up the view in those intersections, that makes it safer for people walking, riding bikes at street level, and then also offer scooter parking in those locations.
We're still exploring that as a possibility in the city, but it's a way it's a shared benefit for all users if we have it off the sidewalks, perhaps, or off away from the pedestrian access route, and perhaps even in a place that's normalized for parking.
Would there be any thought to going back to your communications plan?
I think just for a season or maybe two of some like putting up some temporary signage around like this is a scooter lane, a bike, you know, whatever, or like you know, no, like putting it in the bike lane, like this is a scooter lane as well, or like the stenciling, you know, or just things where it makes it more obvious.
Like I think some people honestly don't know like where they're supposed to be on the scooter, and so if anything can help be clearer of like this is where you're supposed to be on the scooter, that might be helpful, even if like, yeah, on the you know, posts in downtown, like no scooters on the sidewalk, just some like visual reminders.
Um, just to see if that helps a little bit too.
Thanks.
Kelly and James, would you elaborate on the outreach and education plan for the season in Rochester?
Yeah, um, so we're really excited.
Like we said, we have um some team on the ground.
Um, James and Matt, I know you've met Max as well, um, both based out of Minneapolis, um, that like to make their way down there to check in on things.
We are really excited.
Um, this year we plan to do some correct parking.
Um we call them parking wardens.
Um so we send out some people basically in Lime Green Vests that award people for parking correctly, whether that be a free trip or a discounted trip, um, and then basically assist people who are not parking correctly um to make sure they're doing so.
We definitely plan to do that this summer in Rochester.
Um, and you guys will definitely see us out at community events, things like that.
Um, we've talked about maybe we call it a first ride academy, but um basically setting up and allowing you potential users to interact with the product.
I know I've heard some people here say um they haven't had a chance to test it out, so I would really encourage you guys to do that.
Um attend those first ride academies once we get one going.
Um we always pass out free helmets, so we'll be in the community that way.
Um and on top of that, Matt, as you know, we have monthly meetings with you and your team as well to receive feedback as to what's going on in the city to contribute.
Um, for example, we showed that picture of the parking denotation on the sidewalk.
Um, but through feedback, we were able to show you that we have 90% compliance when there is a vertical element, um, basically allowing us to idea share so we make sure the best practices are being implemented in Rochester.
Kelly, can you tell me um what's the frequency of when the wardens will be out?
Will it be the full season of when the line is line scooters are available here in Rochester, or will it be just at the beginning and then kind of phase out as as the season progresses?
So we try to do them throughout the season.
Um we really like to do them if there's a big event or something like that where we feel like people will be interacting with the product quite a bit and will require more management on our end, but we do plan to have them out through the entire season to continue to incentivize that good parking.
Um back to the just parking for a second.
So previously um parking zones were highlighted, and that there would be I don't know, 10 plus or a dozen.
Have those been identified or laid out, or that's that something that we could see in the future in terms of where those different parking areas are around Rochester.
Um I could take a little bit of that.
Um there are some parking zones, and it should be viewable through the app.
Okay.
Um there's also parking pins that are also viewable through the app.
So if you're riding live, you should be able to see where you can park and where you can't park.
Um as uh Kelly and James said during their presentation, there's a lot of no parking zones, and there's also a lot of slow ride zones that we've implemented throughout the city.
Um and so those you'll notice if you try to park there, it won't allow you to, and then you'll have to maybe look at the app to see where a parking zone is.
Um, and then where you know what where where you'll have to go to park the scooter.
Um we like community feedback on where those parking pins and parking zones should be.
So obviously, if anybody has any ideas that helps us do our job better, um, as well as no parking zones.
Um, so a lot of those no parking zones were created out of community feedback.
Um, so if you look in the RCA packet that I sorry, the the agenda packet here today, um part of the thing we're looking for for feedback is feedback.
Um, so it doesn't have to come today, but it can come throughout the season about what areas are problematic area, what area, you know, if if you want to help us identify future parking plans, if there's a void space that you think would be perfect for that type of thing.
Um those are the things we'd like to hear about too.
And I guess just adding on to that is that a resource or whether it's a PDF or on the web or something that I don't have to have the app to see, so that I like like I know Barry we've geeked out on this, and so like is it something that we can make available to the public to say, hey, here if you choose to use line, like here are the areas where the parking is approved, here's where you can't, et cetera, in a way that is um maybe more like viewable for all.
So I don't think James, I know, but um Lion can maybe expand a little bit more.
Go ahead, Kelly.
Yeah, I was gonna say, I know James can see them from the software that he has available to them.
Um so we're happy to share some screenshots of where there currently are mandatory parking zones, slow zones and no parking zones, um, so we can get the committee's feedback.
Like you said, that's helpful um to your team and our team as well.
So we definitely want it to be a collaborative park process, and we will send that over um in addition to our answers about where the trips start and stop and all that good stuff.
Can you also include, and maybe you already know this when do you think Lyme will be deployed here in Rochester?
Um we're thinking mid-April.
It's it's weather dependent.
Um, so as you know, we've you know gotten some snow um lately, but um, yeah, we're we're planning mid-April, um probably that second week of April, ideally.
Okay, uh a couple questions that I have.
Um I guess since we're talking parking and all the all the GSI type thing.
Uh I know the capture is being rolled out this year here in Rochester, and I bet obviously beneficial for everybody.
Can you talk more about Line Vision 2 and Line Location Engine and whether that is something that is coming to Rochester as well?
From what I understand from readings um from other publications, that is a feature that will allow for, I believe, an AI and um capture system with cameras that will let you know within four feet of where that scooter is located, which would help some of the discretions that that people have had, or sorry, the some of the issues that that have been brought up here and then in previous uh open comment periods where riding on the sidewalks in downtown Rochester is um actually banned and discouraged.
So I think that would be a feature that could possibly help.
Can you talk more about whether that is something that can come to Rochester in 2026 or what your plans are around that?
Yeah, so uh Lime Location Engine Um is uh it's basically a GPS expansion device to um to help with GPS drift.
Um and uh Lime Vision is a camera retrofit on our on our vehicles right now.
Um the next generation vehicles will be will be coming with that.
Um but it's it's not um something that we are prepared this season to bring to Rochester, um, but it's something we can we can start to pilot.
I um I would assume.
Um Kelly, is there anything else you want to add to that?
No, I think um one of the important things about the LAME location engine, um, like James said, it kind of requires um Bluetooth and accurate location tracking.
I know some of our team, um, especially in Rochester has um a little bit of issues with the infrastructure of getting some of those things in.
Um, but I have made notes of that, and that's something that we can definitely talk with our team about implementing.
Um and we always want to give you guys the best technology that we have.
So that's something we're happy to look into.
Is that something that that we could request be brought in in 2026?
So right now we are doing our operations plan.
Um basically we're deciding how many scooters we're gonna allocate where, what technology they're gonna have on them.
Um it might it's probably too late candidly for 2026 now.
Um, but that is something that we can make sure for 2027, if that is something that you guys feel like is suited to the city and the right infrastructure is in place, um, we can have those conversations.
What okay, that's thank you.
I appreciate that.
Can you tell me more about the technology that's used in slowing riders down based on um if they're in a traffic area that is not they're not supposed to be using them in that area and how that's different from a Lime location engine and other parts of the features you have currently on the scooters today?
Yeah, like I said, um Lime Location Engine is basically just expanding the GPS capabilities of the scooter.
Um and that's something that needs to be paired with better infrastructure as well.
Um so just our zones that are already in place and that we're we're gonna bring to uh to 2026 um will work with our current vehicles.
Um it's Lime Location engine just makes it even more specific.
Um I don't know.
Is there anything you you would add there, Kelly?
No, I think that's a good overview.
Does that answer your question?
Or would you like to do that?
Um yeah, I'll have one more and then I'll let I'll uh let this part go.
Um I guess our what are you using as your location delineation?
Is how is that different from the GIS and the paths and sidewalks that are already created through the Rochester GIS system?
Do you do you do you use what's infrastructure, what GIS was already put down, or does LINE have their own system that they use outside of what is used here in Rochester for GIS?
I I from my uh understanding, it's it's almost identical to to the GIS system that the city uses.
Um they they'll give us um their their files um from their GIS system and and we'll implement those uh directly into ours and it'll overlay um exactly as you'd expect.
Okay, does that make sense?
It does.
So this so slowing the rider down in the areas they shouldn't be riding in can be done, but for us to understand if a lime scooters on the sidewalk where it shouldn't be downtown is more difficult than that.
Is that true?
And that can be that can be mitigated if and when line location engine comes on board.
That's a good question.
I think there's a lot of components to that question.
Um when an rider is actively using the app, obviously we're able to keep track on where they're going on their ride and the location.
So that's why we're better able to implement those no ride zones or the slow zones because the app is actively open throughout the trip.
Um whereas parking, once they take that picture and close the app, it becomes a bit more difficult to make sure that it remains in adherence.
Um that's where our teams on the ground play a huge role in just being our eyes and our ears.
Um, you know, using those QR codes, the email, whatever is most accessible to you guys helps us out.
You know, I would love to pretend that all of our scooter rides are compliant, um, but they're about actors, just like there are in all spaces.
Um and those are the ones that you know the community and our team on the ground work to get off the roads.
I just two more.
So I guess I'd ask which communities are getting the newest technology.
A lot of it we roll out through pilot programs.
Um so we try to pick different communities um throughout several different markets and demographics, different weather patterns, things like that um to pilot some of this technology.
And then ultimately the goal is always to implement it across our entire fleet.
So we right now are in the process of retrofitting the entire fleet with this Land Vision 2.0 um until that third generation of scooters comes out, which it'll automatically be included.
Um, but yeah, we pilot them throughout different markets, um, you know, for different reasons.
Okay.
Um I guess the the last um comment I would have is just similar to the by to the scooter parking and having the vertical element, if you're seeing 90% adherence to that, I would just maybe have the whole group reflect on.
I think it's the same thing when we talk about infrastructure on our streets.
I think if there's a like clear, safe place for people to ride scooters, bikes, whatever in our community, I would say that again, similarly, I would expect most people to use that.
And then probably today the reason why a lot of folks are not using it is because there's not a safe, convenient place to ride, and that's why they choose the sidewalk, things like that.
So I would say so.
A lot of other conversations we've had recently.
I think looking at how do we make safe protected spaces for people riding scooters, bikes, whatever it may be, is important to help again with sort of the enforcement side of all of this too.
So the important question, one question I have is um is it so for bad actors, is it is enforcement just done through fines and eventual bans from Lyme, or does the city have any role in levying fines or pursuing anyone?
Um through I was to say through our app, um, we are only able to level fines in vans.
That's the extent of our ability to enforce um city law enforcement.
We have seen get involved and write tickets and things like that.
If riders aren't complying, we do our best to work with local law enforcement um and aid them and their deputies when there is a need for them to get involved.
Ultimately, the goal would be that deputies aren't spending their time doing that um and can focus on other community issues, but through Lyme, the extent of our repercussions are that fine, the warnings, the fine, and then the ban.
But through Lyme, the extent of our repercussions are that fine, the warnings, the fine, and then the ban.
Yeah.
Yeah.
And the city's welcome to share with us any specific location to date time.
And then we're able to find or ban riders if need be.
So yeah, ultimately, this Lyme is not able to enforce city code.
So for example, if they're riding on a sidewalk that is labeled as no ride or the city has designated no ride, that would be something that could be ticketed by law enforcement, and we could provide that ban.
But ultimately, the I know there was mentions of summons and things like that earlier.
That's beyond our capability.
Not at the moment.
But that is something over the next couple of years we hope to roll out to better help riders identify when they shouldn't be on the sidewalk and when they should be in bike lanes, which is beneficial to everyone.
Go ahead.
Yeah, thanks.
And other riders.
And I'll piggyback on that a little bit before we before you get into it.
I was gonna ask the very same question, similar.
Tell us more about line pass and line prime and how it fits into the question that was just previously asked.
James, do you want to go ahead?
I was gonna say expand on the passes, and then I can talk a little bit about our accessibility.
Yeah, definitely.
Yeah, so um just off the top of my head, um, the the line pass is uh is like a bundle option.
So you can um for six bucks you would get 30 minutes of riding with free unlocks, you wouldn't have to pay the dollar to unlock um if you took multiple rides um and you'd have the 30 minutes um or 12 dollars for 60 minutes, 20 for 120 minutes, or 50 for 300 minutes, and that would be good for I believe it would be a month.
So you'd have um say if you're a commuter, um, you'd say, Oh, I I'd probably spend about 120 minutes trying to get to work to and from every every month, so I'd buy the 20 pass and and you can always add on to that.
Um, and then we also have Lyme access.
So that's a discount for um and for anyone in the community that's um in a government assistance program, and that would be half off of your trips.
So that would be um 50% off the dollar to unlock and 35 cents a minute.
So it would be 50 cents to unlock and like 17 18 cents a minute.
Um so that's there.
And then Kelly, if you want to expand on that.
Yeah, so um, like James said, the Lyme Access Program is something we're really proud of.
Um, we view we it's uh of our opinion that transportation should be accessible um to all different kinds of folks with all different types of purposes for using it.
Um we do have scooters um with seats on it, which we you know are more accessible to some users.
Um the Lyme access is a big thing that allows people that may not have an opportunity to ride the scooters or may need a reliable method of transportation to get from one place to another to engage with the product.
Um the passes offer a much more consistent um and budget friendly way to access the scooters, meaning that you know, I know I'm going to pay 20 dollars every month.
Um Lime access is more for people who need to use the product in the minute.
Um but yeah, there are two programs that we view as very important.
Um we also do our best to make sure that the cities are located or the scooters are located throughout the city, um, that they're not just huddled in one location, that they're in different neighborhoods to make sure that you know the the full community can engage with them.
I guess I can we get numbers on the line pass, line prime and line access that is being used in the city.
Yeah, we can get you those numbers.
Okay, I think I'd like to ask a question about sidewalks.
So it is okay for scooter to be on sidewalks outside of downtown.
Yes.
And is there some way for a person on the scooter to know when they are in downtown?
Take third ad.
You may not know Third Avenue.
We all know Third Island here.
That's how I got here today.
Eventually, you know, some point there's Third Avenue right now.
Um eventually Third Avenue becomes kind of part of downtown, but then before that it's not in downtown.
So I I'm guessing the answer is there is no, there's nothing on the sidewalks or on them anywhere.
It says you are now on a downtown sidewalk.
There uh so I want to address one comment we had earlier, Dave that the sidewalk riding in this is illegal on sidewalks.
Sorry, scooter riding on sidewalks is illegal throughout the state.
That's state statute.
And then um the scooters can be parked in certain like sidewalk areas, however, should not be obstructing the pedestrian access route where pedestrians typically will be going.
Um, and then to address the question about um sorry, your your next question, Dave, what was the last part of it?
Going from if someone is riding on a sidewalk to a location in the downtown, which is strictly banned from city statutes.
Are they notified or is there a slow ride or some other mitigation?
That's true.
I don't think well, I I think I think the fact that what you're saying, Matt, is that scooters on sidewalks is illegal in the state of Minnesota?
Is it that's what you said?
Yeah.
So there shouldn't be any difference between downtown sidewalks and neighborhood sidewalks.
The difference is what we have that currently exists in the downtown district, which is delineated by uh some geographic area for bikes.
Is for bicycles.
And so the stencils say no sidewalk riding with a picture of a bicycle or indoor bicyclist, and I can't remember exactly.
Sure.
That's what currently exists.
We were we were talking about GIS a while ago.
So obviously all of the bike trails in Rochester are in a GIS system.
Is that also true then with all the sidewalks?
Yes, they're on their own sidewalks.
Yes.
Um, we all see people riding on the sidewalks in the neighborhoods, and I agree with one of the other speakers that um riding a scooter in the street doesn't sound very safe.
It's not and also on a bike, it's not very or on a sidewalk, it's not very safe.
So it's kind of a dilemma for the rider, and that's why we see some of the behavior year after year of these people on these scooters going on a sidewalk and then back into the street and weaving around here or there.
Uh one of the things that Kelly said earlier was if it was kind of in passing, if we seize or somehow somebody gets nicked for reckless behavior.
Now, how is that determined by say the person who's not on a scooter, you see someone doing what we might consider reckless behavior behavior?
How is that remote?
That would be one way.
Um we consider like burnouts, jumping curbs, things like that, all reckless behavior.
Um so anything that's reported to us that can be deemed in that space reasonably, um, we address.
How would somebody report that?
I mean, let's say you see a couple 14-year-old kids joy riding, which happens a lot.
They're doing the types of things you're saying.
They're not really going anywhere.
It's not a purposeful trip.
You're supposed to be able to do that.
Yeah, when you when you start that go ahead.
Well, I was gonna say if you take a picture, is that supposed to be documentation and then you have to take it in context so that you can see a street sign or see a house with an address or something like that?
Yeah, like James said, um, if you guys utilize that email address on the last slide, the help dash Rochester, we can go in and figure out what trip it is.
If you say, you know, it was around 1 30 and this was the area I was in, um, we can go and see what scooters were in that area um and then assess those finds and warnings when need be.
Yeah.
And that's something we're happy to do.
Yeah, the more details the better, but really all we need is a date, time, location, and is you know, if you give me a description, that'd be great.
But yeah, submit it through that that help dash Rochester email and and we can take a look and and take action there.
You operate your services in a lots of cities in the country.
Uh what do people say parents of a 14-year-old where when a 14-year-old has been nicked a couple of times the way you're described, somebody else says they were doing inappropriate things.
So it's word, it's somebody's word, and then this these kids then are banned over that.
So you can't access our scooters.
Is it 16 or 18, James?
It's 18.
Yeah, so you can access our scooters unless you're 18.
Um, that is something that we have implemented to keep riders safe and to kind of curb some of that reckless behavior.
I think we all sometimes think about the things we did when we were 14 and 16 and shake our heads.
Um where it becomes difficult is at times you see parents unlock scooters for children, um, which is also an issue and violates our terms and conditions.
So that would constitute a ban as well.
Um, how is the how is what is the error process for age verification or user profiles?
Um we sometimes uh that's a good question.
So you have to go through um basically when you unlock the bike or the scooter for the first time, you have to go through a basic rider safety test.
Um, what that's gonna tell us is that you understand the terms and conditions that talks about not riding on the sidewalk, um, all of the behaviors that we would like users to model, um, then you go ahead and confirm that you're in adherence with that and that you are willing to follow the policies, and that ultimately lets you unlock the scooter.
As for our data, um, I believe we collect each rider's name, email address, and then some type of verification that they are the age they say they are.
Um, and that has allowed us, especially in large cities to combat some of that youth riding.
Um, we've also done youth community outreach events um to educate them on the product as well.
Um, I think when something isn't as elusive, um it's not as interesting anymore to kids.
Um, so we do also try to do that and help in the first ride academies um partner with schools if we can to address some of those youth riding concerns.
Did that answer your question?
You can say no.
Um, um you said 16 or 18, I think you know 18, yep.
Um yeah, you can drive a car at 16, why not?
You know drive a scooter, but I'm not in charge.
Um that yeah, that's that's that I mean, thank you.
You did mention you said some kind of verification.
What is some kind?
Do you have a uh better description of the verification that you do when riders unlock for the first time?
I believe it's an ID scan.
Um Kelly, do you do you know more if that's if that's we do have an ID scan?
Um I'm not sure if it's used right now in Rochester, but that's something that we can go back and check.
Um, and is pretty easy to go back and implement.
Um so if it's not being used, that's something that we should easily be able to turn on.
So you don't do that by default in every line app.
I believe we do.
Um I just I I don't know off the top of my head if we have it in Rochester right now.
Okay.
And um is there anything in there before they can use the app where they have to provide some kind of information to um headquarters, so to speak, like an email address, a phone number, where they can be text, uh a phone number or anything like that.
Yeah, they have to create an account.
Um, usually that's done through an email address.
So then we're able to have communication with them.
That's where they receive those warnings that we talked about.
Um, and then the fines can be lobbied to their account because they have a payment method tied to the account.
Do you use that for education?
All that information, send out email blasts and newsletters and things like that to kind of remind everyone how things are going and to remind them.
Go ahead.
We do do safe riding campaigns.
Um, so we work with our communications team, and a lot of times those will pop up in the app as reminders to our users not to be on the sidewalk um to park where they're supposed to park, things like that.
Common issues we see, um, we try to roll those out throughout the summer pretty regularly, just so our riders are reminded of best practices.
And those will all appear in the app for them.
Have you seen incidents of bad actors being banned and just creating a new profile and jumping back on the scooter to continue the type of fund they like to have and or you know being bad actors continually?
Have you seen that in places?
And do you try to cross-reference, let's say credit card information or other emails or phone numbers and that kind of thing as well?
Yeah, so payment methods is definitely one good way to get caught if you're trying to create a second account using the same payment method.
Umil addresses are all cross-referenced.
Um basically any information we have is put into a system, and that would flag for us that if someone has been banned, they might be trying to create a new account.
Um, so you know, technology isn't perfect and people aren't perfect, so I'm not going to tell you that we're catching 100% of them, but I would think a good swath of them are being caught and being restricted from the app continuously.
Just a question to the staff or the chair.
My second meeting here, I think I've been on for two years.
This body was asked to recommend to the console, I think.
Uh a multi-year contract.
Yeah.
How many years does that go?
Is that a four five years, five years?
Does that sound right?
About two years ago, we entered a new five-year contract where we read up every year.
I don't think we read up.
I think it's the contract right there.
So it is kind of it's not if it worked this year, it's gonna work as we were in a contract for five years at this point, right?
But continually working in this same fashion to make sure that you know what we were hoping in 2024, what we were hoping for 2025 is coming in to make it a better situation for riders, citizens, and all users in the line, scooter areas.
Well, I believe we have another three years on that.
Okay.
I can just say I tried to install line right now and there was no raised verification.
Um is this a thing that like what's the following?
Currently scooters out right now, so that would be why you didn't see the age verification.
You have to scan the QR code on the scooter to ride, and that's when it would prompt you for that information.
Got it, okay.
But is this if it let's say it's not on right now for Rochester?
Is it something that you can just put on on the switch or does it have to go through like city council and like the or transfer?
It's just like does it need to be able to get back and forth with the city?
Uh we haven't had to do a long process with the city in the past.
Um we've just been able to turn on technology in other cities.
Um if Matt had concerns, that's definitely something we could collaborate and talk about.
Um, but we we haven't had concerns from the cities that it's currently being used in.
Again, it's just another method of keeping people safe when we can.
It's not gonna curb all bad actors.
Um, but implementing those layers definitely helps us to reduce them.
Just to be clear, it's not only my concerns.
I'm just the representative.
So what I will do is I hear that from this group I don't know what implications there are about turning on a ID scanning technology for a program that the city operates.
So I don't I don't know those implications but I've heard that clearly as a follow-up item for staff to ask more about and explore further.
I think the ID scan would be the most practical to turn on.
I mean we're constantly piloting new technology um so even off the top of my head I probably couldn't tell you you know what's being tried out in a market like San Francisco or Seattle or even you know New York some of some of our bigger markets are constantly piloting new safety information.
I can tell you what we've heard is coming down the line is better sidewalk riding detection that implementation of Lime Vision with has the camera on the scooter to our entire fleet um those are all what have been communicated to us in the next couple of years they're hoping to implement I also know they're pilot I don't even think they're piloting right now but reckless riding identification.
So if you do a burnout or if you come to a stop really quickly that's in the very very early phases that they're trying out but we constantly take feedback from communities like yourselves and bring that to our engineers.
So if you see something that you think is not being addressed adequately or the way it should um please let us know and that's something that we can communicate back to the engineers might need to become a higher priority focus area.
Thank you.
Just to come back on that are there features that you currently have available that could be used here in Rochester that currently aren't so let's just say a suite of of features that currently you're using in in one location but maybe not here in Rochester that she could or would be helpful that to let staff know this is something we have would you like us to turn this on?
Yes we actually have a new vehicle type it's Lime Glider and Lime Bike and we're currently rolling those out across I think the closest one would be Chicago but they're in Seattle as well.
And right now Kelly also mentioned scooters with seats being more accessible and that's scooters with seats are not allowed to be um they're not legal in Minnesota.
And we're working with legislators and Kelly can touch on that more but um we really would love to bring um the next generation of of scooter and bike to uh Minnesota but we're working on that.
Yeah we're doing active legislative campaigns we're working with a lobbyist at the statehouse right now to better educate um those members about the Lime glider about seated scooters um how much more accessible they make a lot of this technology for a large swath of people we've seen all different abilities really flock to seated scooters in the Lime Glider um which is kind of similar to a motorbike or an e-bike is probably the best comparison I can give you but we're also working really hard to find community advocates throughout Minnesota that might be willing to help us champion some of that change or might be willing to pilot some of that technology if we were ultimately able to get that change through the legislature.
So those would be conversations that we would love to continue to have with you guys.
If we have any advocacy campaigns I can make sure that that gets out to you all to help get involved and sometimes it's as simple as you know sign your name on to this letter that we're sending to the state house just saying we want this technology but not every state um is as progressive with their views towards different modes of mobility so we do our best to navigate within that state's regulations but it's something that as we're seeing different modes become more popular um we're pushing states to go back and look at some of those outdated um laws so my my question was more around the app features not necessarily the the infrastructure sorry the the actual vehicles themselves is more about what features in the app are for safety or for other data collections or what I mean what what else do you have available that other cities are using that possibly Rochester could use Matt if you have something is different is the topic they brought up.
Matt, did you have something to show is different is the topic they brought up?
Yeah, so I'll wait till they respond.
Kelly and James, would you mind uh responding to that?
Yeah, um so we have the ID scan, like we said.
Um, there is for all of our riders a test that is prompted that basically is just kind of a recap of the terms and conditions, makes everyone re-agree.
Pardon me, that they're not gonna lot ride on sidewalks, things like that.
Um safety technology, all of our vehicles are equipped with the best of what we have.
Um, it is of utmost priority for our riders to be safe.
Um, again, there's some new technology we're piloting.
Um, but it's not it's not something that we're comfortable with cross-market expansion yet.
Um, but if a feature is available that is available and accessible to all cities, um, that's definitely something that we want to make sure, and you know, James and I advocate for on our end with the company um to make sure that's present in Rochester.
I have a second.
I was just gonna comment on the devices that they referenced.
The glider is uh it's a it doesn't have functional pedals, right, guys?
It's a battery operated effectively in e e-moto e-motorcycle.
Yeah, it looks like a bike, but it operates like a scooter.
Like it's it's a it doesn't have any functional pedals, and also the line glider is similar in that it doesn't have any functional pedals.
So the differentiator then for the line bike is it's a 20-inch bike and it does have functional pedals, it's an e-bicycle.
However, that there's an issue with it, I think being a 20-inch bike, perhaps equipped for a traditionally children's bike that's limiting usage in certain states.
Is that accurate?
Yeah, that's one of those concerns that definitely comes up.
And it's being reviewed, I think, this week or next week in the state legislature about like definition of those devices and that might lead to more being available.
And we're gonna go down and bring some of the gliders um down to the state house and let legislators interact with those as well.
Um, so they get a better understanding of what the product is.
Um yeah, so I I this is like maybe more of the the city stuff, but um, I think we've we have a lot of questions about how like mine is safety features and sort of like their own enforcement.
But like if someone were to buy an e-scooter and then do all this stuff, like kind of do the joyriding and the reckless and all that stuff.
What would happen to them?
Is there any ordinance that would prevent that?
Or is it the city have any of its own enforcement on stuff like that?
Uh yeah, I I can start, Matt, if you if you have anything to add.
We've had conversations with RPD um to see if we can to see what capacity there is for enforcement.
Um ultimately that you know there's not much, but we're coordinating with them.
What we've been able to do in the past, it's very hard to catch someone in the act um of reckless reckless riding.
I mean, the it's kind of like speeding or anything else.
The police officer has to be there at the time it's happening and have to recognize that it's unsafe.
So um that's a little bit difficult to lean into.
Um, but what we you know, what we have heard from them is often people calling in and saying, I saw a group of reckless riders, you know.
Oftentimes when this happens, it's not just one person, there's two or three of them, you know, they're having fun together.
Um, and then the PD would call us and say, we've seen a trend here that there's reckless riding in this geographic area, and that actually has resulted in a couple no ride zones that we've implemented.
Um, because we've gotten calls from PD that this is a trouble area where people are being unsafe, it's along a busy road, or you know, whatever the situation may be, um, then we go on the back end and kind of see if we can mitigate some of that through our control measures with the program.
Um but to like the ordinance thing, you know, they did have to catch them in the act.
And I suppose it's when within RPD's purview if they if they wanted to, but you know, it's um it's difficult to do that.
You know, it's difficult to rely on that as a form of enforcement because it's just hard to catch people when they're doing it.
And we're also coordinating with PD in the coming weeks to ensure that the safe spaces to operate are clear of obstructions to ensure that we're like maintaining that access to bike lanes, for example, also uh coordinating how we're observing scooters moving and e-bikes moving on um uh pedestrian routes, how to avoid that.
So we're coordinating that as well to give people the good space to go and also make sure they're not going the bad space to operate.
And so do we have any data from TD or from one about what collisions are sort of unsafe?
Is there a way to make that available publicly?
James and Kelly, do you have data on incidents in Rochester?
Um we can pull that for you.
Question also first uh do you know if on our trail system there are any signs that say no motorized vehicles?
There are I don't know, Dave.
I think so.
I can look into that.
I've seen I I can see it in my mind.
Yeah, yeah, yeah.
I think so.
I don't think that I can see it as well.
I I believe there is that we'd have to look into where they are.
Well, they have a one-more size engine on a small bike and they're on trail.
I just spent a bunch of time uh a lot of people.
I we brought real bikes with us.
And a lot of these people, you know, I call them tours because they get on these things and they treat them like a motorcycle.
And then there's the sign, no motorized vehicle.
You know, I used to be in transportation planning in when the whole program came around in 1991 when the feds made money available for trails, you know, the trails are blocking all across the country.
But we didn't have scooters, we didn't have any e-bikes.
And to me, e-bikes, so some of them are basically motorcycles.
And I I retired, so as planners, we I never got in on the discussion.
What are you gonna do?
Because for trails we're designed, just more or less for walkers and bikes, real bikes and wheelchairs.
And then we started seeing um were the little things you stand on.
I don't remember what they're playways.
Segways, what weren't they scooters?
No, no, those are seguids.
It's the one wheel, you know, yeah, just the little thing you stand on, but you gotta control the doors came in and then the e-bikes, and it's getting to the point where you know if we had the money in the twin cities around the lakes, they separate the pets from the bikes.
But it's almost getting where you gotta separate the pets from the bikes from things that go faster than bikes.
Um, you know, it's just an awful lot of traffic that are getting on these trails.
And so that's why I asked the question.
Some of them in my opinion are hard motors.
They're they're well, legally, there's once you're over one horsepower, you're not in e-bike.
Yeah, so I can kind of chime in a little bit.
Um City of Rochester, we adopt the state definition of what um vehicles are allowed on on trails.
Um that is I think they have my class 12, two or three at the moment.
Um, you could look it up on the MindOc website of what's you know what e-bikes are can be.
Oh, it's just the feedback.
Sorry, I thought it was needed of you.
Um, but yeah, if you go on the Midnight website, I it they usually follow the class system.
So I don't know if you if you're familiar with class class one e bike, class two e-bike and class 3 e-bike.
Um, those are those are what are applicable um at the state level, and those are what are applicable in Rochester at the moment.
Um, we've had conversations too about enforcing, you know, because people might not have a class one through three, and they'll get on the trails anyway.
Might be a good topic for a future yeah meeting to talk about the different classes of bikes and yeah.
Um last comment about the identification.
Um, I just wanted to pose that I don't necessarily believe that a like independent air definition upline um or uh spending from greatness is the right way to go, but um I would be concerned about limiting accessibility and either this um but I would like the city to consider that um essential safety balance along with the real need for accessibility and um that conversation.
Thanks.
We are at eight o'clock.
Yeah.
All right.
Well, Kelly, James, we do really appreciate you um and all the information and um we'll leave it to Matt to um collect the data that we had requested.
So if there's anything from either of you that you'd like to tell us before you go, we'd appreciate hearing it.
Yeah, thank you guys so much for your time.
We really appreciate it.
I was hoping to be there in person tonight, um, but didn't ultimately have the opportunity.
Um please use that email.
Um James or Matt can also pass along James and I's individual email addresses.
Um please don't be strangers.
We like communication.
Um we want this to be a collaborative process.
Um you guys know the city best is the residents, and we want to make sure that we're taking in that feedback and making sure that the program is running as smoothly as possible.
So please make sure to reach out to us.
Um you'll probably see James, Max and I out in the community throughout the season.
Um, but it's so nice to meet you all.
Um and please don't be strangers.
Thank you.
Thanks, Kelly.
Kelly and James, if you'd send me the follow-ups in an email, what you have your list just so I can keep track compared to what I have this.
I think keeping the list, I'll send it to you first thing tomorrow morning.
Thanks, guys.
Thanks.
Thank you guys so much for having us.
Good night.
Oh, it'll just end.
You can just end your call and hit later.
Yep, just hit leave.
Pedestrian and Bicycle Advisory Commission Reviews Lime Program – March 10, 2026
The Pedestrian and Bicycle Advisory Commission met on March 10, 2026, to receive an informational update from Lime on 2025 performance and plans for 2026. Public comment highlighted safety concerns and enforcement gaps, followed by detailed discussion on parking, technology, and collaboration. The commission took no formal votes on the Lime program.
Consent Calendar
- Unanimously approved the minutes of February 9, 2026.
Public Comments & Testimony
- John Kruesel emphasized the need for comprehensive injury data involving Lime scooters and bicycles, arguing current data is incomplete due to HIPAA and lack of incident reporting from clinics. He stressed that Rochester, as an international destination, must do more than give the impression of safety.
- Kim Federson shared a personal account of a September 25, 2025, crash into a parked Lime scooter on a bike path, resulting in a broken elbow, finger (requiring surgery), toe, and soft-tissue damage, $35,000 in medical costs, three months off work, and difficulty caring for her young children. She noted Lime’s responses were polite but resulted in no accountability. She questioned Lime’s environmental claims, estimating that 20,500 unique riders receiving two warnings before fines allows 56,000 improper parkings versus only 78,000 trips per year.
Discussion Items
- Lime Update: 2025 in Review and Vision for 2026 – James Tierney (Operations Associate, Minneapolis) and Kelly Harup (Senior Government Relations Coordinator, Columbus, OH) presented:
- 2025 ridership: 160,826 trips (21% increase from 2024), 95,000 car trips saved, 253,966 miles traveled (38% increase), 28,545 unique riders, 18 trips per hour.
- Lifetime environmental impact: over 175,000 car trips saved in Rochester.
- Lime Pass and Lime Prime subscription programs: $425,246 saved across 77,969 trips in 2025.
- 2026 plans: new parking locations, physical parking corrals, outreach/education (helmet giveaways, first ride academies, parking wardens), and CAPTCHURE – an AI tool requiring riders to upload a live photo at trip end to verify proper parking. Progressive enforcement: two warnings, then fines, then bans. Reporting via QR code on scooters and help-rochester@lime.email; average response time under one hour.
- Commissioner Discussion and Questions:
- CAPTCHURE process: Warnings are issued per incident; if a rider fails to take a photo or parks improperly, a manual review escalates to fines/bans. Commissioners asked about efficiency and whether a second report from a civilian adds a second warning.
- Parking infrastructure: Discussion of geo-fenced no-parking zones along multi-use paths, mandatory parking zones with vertical elements (e.g., delineators) achieving over 90% compliance. City staff noted work on a GIS layer for no-parking zones and a communications plan on shared-path courtesies.
- Co-location with bike racks and daylighting intersections proposed to improve visibility and parking compliance.
- Future technology: Lime Location Engine (GPS enhancement) and Lime Vision 2.0 (camera-based detection) are not planned for Rochester until at least 2027; commissioners urged earlier consideration.
- Enforcement: Lime can warn, fine, and ban users but cannot enforce city code (e.g., sidewalk riding). Rochester Police can issue tickets, but it’s difficult to catch riders in the act. Coordination with RPD is ongoing.
- Age verification: Riders must be 18; account creation via email. Lime confirmed an ID scan feature exists in some markets but may not be active in Rochester; commissioners expressed interest in enabling it for better enforcement.
- Accessibility: Lime Access program (50% off for low-income riders) and scooters with seats are not yet legal in Minnesota due to state statute; Lime is lobbying for legislative change.
- Data requests: Commissioners asked for data on trip start/stop locations, Lime Pass usage, and incident data. Lime agreed to provide follow-up information.
Key Outcomes
- The commission unanimously approved the consent agenda (February 9, 2026 minutes) and the meeting agenda.
- No formal actions were taken on the Lime program; the discussion was informational to gather feedback.
- Staff will:
- Provide requested data (trip origins/destinations, Lime Pass usage, incident reports).
- Explore activating ID scanning technology and report back.
- Continue coordinating with Rochester Police on enforcement and safe path use.
- Consider physical parking infrastructure and vertical elements for parking zones.
- Next meeting scheduled: Monday, April 13, 2026.
Meeting Transcript
Data driven. But that data is only effective if it if it collects collects all the components so that you can so that you can make a proper decision. By that I'm saying it collects incident reports, which are not being collected now as it relates to the people that are injured, maybe by uh the bicycles themselves uh on the streets or on sidewalks, the same thing with the lime scooters. I myself have saved three individuals that have uh been compromised because of their um uh um site or uh uh canes or walkers because of uh uh uh either lime scooters or bicyclists uh on the sidewalk. So the point I want to make is if we choose to be data driven, that that data has to be comprehensive, and thus far, whether it's the mail clinic or whether it's uh homestead county or whether it's a salvation army, there is I'm just suggesting probably because of HIPAA. Uh uh, we really don't know which safety place and and how people are getting injured. So I'm gonna strike safety safety safety because this place is on the map internationally, and we have to do more than give the impression that we're concerned about safety. I want to share something with you this morning. I was at the dentist's office, and the first thing I say when I go to the dentist's office, do I get to leave with all the teeth that I came with? Because the ones I have remaining are very important to have humor. Do we need to realize how important that is, however? Um, but he said we brought up this issue tonight. He said, no one has any idea how many people this dentist's office has worked on their teeth, either by somebody riding the lime scooter or someone that was hit by a lime scooter person. So that's why we want to bring up this data. Uh there's no way to collect it. And he said, you know, he wouldn't be a cyclical minutes. But I'd like to put my business card on all the lime scooters that go around there because you'd be surprised how many people we take care of that have been hit by one or somebody riding a lime scooter. Thank you all very much. Next up we have Kim Federson. Yeah. Good evening, everyone. Um, I think my comments will build nicely on what these two gentlemen chaired. On September 25th, I was riding my bicycle commuting home from my job, and I hit a live scooter that was parked illegally on the bike path. Um, my medical, I sustained a broken elbow, um, a broken finger that required surgery and external fixation, a broken toe, and soft tissue damage to my other elbow. Um, it was $35,000 in medical costs, pre-insurance, of course, thankfully. I have insurance, and it was only about three to four grand out of pocket. Um the medical costs were the only problem. Um at that time I had a one and a half year old and a three-year-old, and it proves very difficult to be an involved mother when you can't use your arms at all. Um, I was out of work for three months. I work at the uh federal prison, and they don't allow you in if you are physically not at your prime condition. So it it was direct cost, it was indirect costs to me and my employer, huge cost to my family and my children. Um so when I see these um, I did contact lime scooter, I got very prompt responses, um, very polite responses, albeit no action, even when asking for accountability. I was not familiar with lime scooter rules because I never used them myself. Um, but after quick review of the website, it was very clear what is expected of um riders in terms of where safe parking is and everything. So that's why I contacted Line and said, hey, clearly this was uh deviation from the expectations. What can you do to help lessen the impact on my family and I? Unfortunately, we got um nowhere and um though I I think the responses, which actually I didn't even expect, but I got responses, but nowhere. Um in reviewing the slides, it's just a couple of comments um that grams of carbon dioxide save per trip. I mean, that's only if you're assuming that it's replacing car usage, I'm assuming. Um I would say my personal observations in my commuting as well as um I look on memorial parkway, a very uh popular recreation area that I'm not uh the reader writers I see do appear, like Barry said, to be very young. That I'm not the reader riders I see do appear, like Barry said, to be very young. Um they're typically messing around. They don't, I don't think they would be in a car otherwise, or they're certainly not community to or from work. Um so they appear to be recreational for the meeting. So I can't, I would disagree that it saves carbon dioxide um once you consider charging. Um the same with our um the four slide, the car trips replaced. I think that would uh be inaccurate to claim that. Um, and then as Barry was saying, a little concern with the capture, um, noting that two warnings would be issued before a five. If I'm doing my quick math right, um 20,500 riders took at least the first trip. So those are appear to be unique riders.
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