San José Public Safety, Finance and Strategic Support Committee Meeting: May 15, 2025
STREAMING COPY IN PREPARATION — RECORDING AVAILABLE FROM THE ORIGINAL SOURCE
San José Public Safety, Finance and Strategic Support Committee Meeting: May 15, 2025
The Public Safety, Finance and Strategic Support Committee met on May 15, 2025, to discuss third-quarter financial reports, the Fire Department’s annual operations report, and the Police Department’s 911 call analysis related to disability and homelessness. Committee members included Chair Bien Doan, Vice Chair Rosemary Kamei, and members Michael Mulcahy, George Casey, and Carl Salas. All votes were unanimous.
Consent Calendar
- The committee unanimously approved the Third Quarter Financial Reports for Fiscal Year 2024-2025 (CC 25-083), covering debt management, investment management, revenue management, and purchasing and risk management. These reports will be referred to the June 3, 2025 City Council meeting for full adoption.
Discussion Items
-
Fire Department Operations Annual Report (CC 25-084): Assistant Fire Chief James Williams, Deputy Chief Aaron Freiler, and Captain Ryan West presented. Key data included: a 20% increase in total call volume over the past five fiscal years despite an 8% population decrease; approximately 110,000 incidents in FY 2023-24; EMS calls accounting for 62% of incidents; and a county response time standard (90th percentile for turnout and travel time) met 87% of the time (11 of 12 months after readjustment). The department highlighted travel time challenges and ongoing projects funded by Measure T, including new fire stations 32 (opening 2026) and 36 (opening 2027-28). Committee members asked about the county contract renewal, the impact of homelessness on call volume, the rationale for four-person crews, strategies for managing call growth, triage protocols, and future staffing and station plans. Councilmember Kamei expressed concern about equitable contract terms with the county. Councilmember Salas noted San José is now the 12th largest city. Chair Doan emphasized the need to reduce geographic response areas and consider adding drug-related data fields. The committee accepted the report.
-
Police Department 911 Disability and Homelessness Call Analysis Status Report (CC 25-085): Deputy Chief Gina Tvaldi, Lieutenant Paul Hamlin, and Communications Manager Jennifer Hearns presented. Data from the computer-aided dispatch (CAD) system showed that in calendar year 2024, 5.5% of all CAD events (6,557 out of 118,651) involved unhoused individuals, and 9,811 events involved perceived disabilities, of which 85% (8,305) were mental health-related. Among mental health events, 45% also involved unhoused individuals. Officers receive 16 hours of academy training on disabilities and 40-hour critical incident training. Councilmember Kamei asked about tracking repeat individuals and noted a previous frequent utilizer program. Councilmember Salas expressed surprise that only 5.5% of calls were homeless-related and inquired about drug-related flags. Chair Doan suggested adding a drug addiction category to the disability dropdown and asked about the potential loss of the PERT program and its impact. The committee accepted the report.
Key Outcomes
- The committee voted unanimously to accept both the Fire Department Operations Annual Report and the Police Department 911 Disability and Homelessness Call Analysis Status Report.
- The Third Quarter Financial Reports were approved on the consent calendar and will go to the full City Council on June 3, 2025.
- No public comments were received on any agenda item or during open forum.
- The meeting adjourned after the open forum.
Meeting Transcript
Just for this meeting. Before we begin, I want to remind the public safety finance and strategic support committee members and member of the public to follow our code of conduct at meetings. This includes commentating on specific agenda item only and addressing the full body. Public speaker will not engage in a conversation with the chair, council member, or staff. All members of the public safety, finance, and strategic support committee, staff and the public are expected to refrain from abusive language. Repeated failure to comply with the code of conduct, which will disturb, disrupt, or impede the orderly conduct of this meeting may result in removal from the meeting. This meeting of the public safety, finance, and strategic support committee will now come to order. Can the clerk office uh please call roll? Salis Casey Mulcahi. Vice Chair Kame? Here. Chair Duan. Here. You have a quorum. Do we have any public comments? For which item? For C1. Oh no, just uh in the beginning, you normally have any type of we have no public okay. We got um the consent calendar. Uh we have the third quarterly financial report for fiscal year 2024 and 25. Do we have any motion on that? Move that we accept the consent calendar. Second. All right, we've had a motion. And second, do we have any public comments? No public comment. Okay, let's vote. That motion passes unanimously. Thank you. So now on item one, we got the fire department operation annual report. Uh we'll have the assistant chief James Williams, Deputy Chief Aaron Freiler, and Captain Ryan West with the presentation. Good afternoon, Chairperson Duan, Committee members, and members of the public. My name is James Williams, and I serve as the Assistant Fire Chief with the San Jose Fire Department. I'm joined today by Deputy Chief Aaron Freiler and Captain Ryan West. We're here today to present the fire department annual operations report with a focus on call volume and emergency response time performance. I would now hand it over to Captain Ryan West. Thank you, Chief Williams. San Jose is the 13th largest city in the United States, home to nearly one million residents across 200 plus square miles. The San Jose Fire Department is dedicated to protecting life, property, and the environment through prevention preparedness and response. As a high-volume all hazards agency, San Jose Fire Department provides not only fire suppression and rescue services, but also an advanced life support emergency medical care and specialized responses. These specialized operations include urban search and rescue, aircraft rescue, firefighting, and hazardous materials incident mitigation. This report begins with an overview of the department's call volume, then followed by analysis of emergency response times. Each section includes a review of trends, contributing factors, and updates on the response time work plan. We also safeguard key regional assets, including the San Jose Maneta International Airport, the SAP Center, PayPal Park, San Jose State University, three super regional shopping malls, seven major hospitals, and 108 high-rise buildings. Over the past five fiscal years, while the city's population decreased by approximately 8%, our total call volume increased by 20%. Prior to 2019, call volume directly tracked with population growth, but this trend has changed. Like most fire departments, our highest call volume is in the core of the city, represented here with Battalion 1 in blue, being our centrally located downtown fire stations. During peak call periods, resources from surrounding battalions are drawn into Battalion 1 to assist with the emergency response. This variability in population density and service demands impacts the emergency response coverage. It is important to note that this graph shows the number of incidents only and not the number of resources deployed to mitigate the emergency.
openpublica.com