OPENPUBLICA · PUBLIC MEETING RECORD
Record of Proceedings

Syracuse City Council Discussion on City Payment Center - April 13, 2026

Public MeetingsMonday, April 13, 2026
BodySyracuse, New York
SessionPublic Meetings
DateMonday, April 13, 2026
StatusFILED
Video Record
0:00 / 31:09

Transcript — Verbatim
0:00

Oh, he lets you off the hook.

0:01

All right.

0:02

Good morning, everybody.

0:03

Welcome back.

0:06

We are moving on to part two of four for today.

0:11

Joined by the same group of counselors with Commissioner Nestry and Vicky Voss joined us for the Department of the Treasury, which is more commonly known as the City Payments Center.

0:24

We are on page 87 for the counselors.

0:28

And I'll turn it back over to you all to give us an intro of the payments center and what it does, how it connects to everything, and then we'll jump in with some of the details.

0:35

Sure.

0:37

City Payment Center, also known as the Treasury, is where we collect the money.

0:42

We collect and process tax payments, water payments, parking payments, the new school zone payments.

0:50

We process the cash payments here at the city.

1:03

We have a lot of people who pay cash.

1:04

So I said let's make it easy for people to pay.

1:07

And we made an agreement to collect cash payments here for those kinds of violations.

1:14

We also do the billing for the Syracuse Police Department for all the overtime they work at, like the dome or individual security details throughout the city.

1:26

If somebody's property is broken into at three o'clock in the morning, the city has a gentleman in DPW who's on call, not a job I'd want.

1:36

But he'll go out at three o'clock in the morning and board up the broken windows, so further damage isn't uh experienced.

1:43

We do bill for the service because we don't get plywood for free, and the guy doesn't work for free.

1:49

So we bill for the board ups, we bill for the cut and cleans.

1:52

Those are properties that are either not maintained by owners or um the owner is you know MIA, vacant lots that you can't figure out who owns it.

2:05

They need to be cleaned of either litter or they need to be mowed, overhanging branches need to be trimmed.

2:12

Um if it's a major cleanup, we also bill for those.

2:15

Um that involves um and Andy Jacobowski and his crew where they take a bunch of trucks and you know get they sometimes have to get the police out there to tow illegal vehicles.

2:28

I mean, it's you know, it's what when the lots are really a big big mess.

2:32

Uh we bill for the demolitions that the city does for the emergency repair program.

2:40

And we bill for the pilots and shelters.

2:47

Those are payments in lieu of taxes, agreements that uh SIDA and the city has made um for um to improve development uh shelter rents are for um section eight housing entities that um have an agreement with the city, they pay a lower base rate based because they are government uh subsidized.

3:12

So uh basically we have uh five cashiers, um eight control clerks, three uh information aids, and we answer any questions constituents call about any of the aforementioned types of bills that we send out.

3:31

Uh we do research um if there's questions.

3:35

Um sometimes uh there might be a mistake on the tax bill, whether for whatever reason, um, and we work with assessment to get those um corrected and bring them to you and we have them corrected.

3:52

We also do the uh municipal sidewalk billing, um, and that goes on the tax roll.

3:58

All of the um board ups, cleanups, ERPs, um, demolitions, um, municipal sidewalk.

4:10

All of these things have to be updated every year.

4:13

We roll any onto taxes that as of April 1st have not been paid.

4:18

Um if we bill it on April 1st, we figure by the time somebody mails it in and gets it to us, then we're really getting too close to the cutoff in May for the tax roll.

4:28

So we do that.

4:29

We do add uh late charges as announced on the bill.

4:34

So if someone doesn't pay, we do add it to the tax roll.

4:38

If they don't pay the taxes, then they are seized.

4:41

So or they're uh potentially seized, I should say.

4:46

Um that's a good overview.

4:50

We get emails from people, we get letters.

4:53

Uh we did the tax trust program, is a big deal for us.

5:00

Um managing uh delinquent taxes.

5:02

Uh we've been had real good uh results collecting delinquent taxes, working with people who in a lot of cases really can't afford their homes anymore because you know everything goes up, right?

5:18

And if they're living at particularly people living on a fixed income, which most of us are, um just depends on how high it is, but you know, there are uh particularly elderly people, senior citizens who um are challenged to pay their all their bills.

5:39

Yeah.

5:40

Okay, is you a question?

5:41

Of course.

5:42

You work with assessment, right?

5:43

Sure, we're how behind are you?

5:46

How behind are you?

5:48

Well, people who are taxed delinquent.

5:51

And then well, we have a couple of committees that work in that, and it's not just us in assessment, it's NBD uh law.

6:00

Uh we work, we have a group that meets um, I guess it was like four years ago I was talking about it, and then Nader and I uh brought it, resurrected it.

6:11

It was to look at all the properties that owe the most amount of money.

6:18

I found a lot of properties are tax delinquent.

6:21

I have one paper.

6:23

It's been no, it's been over two years now.

Discussion Breakdown — Share of Meeting
Property Tax Assessment█████████████████████████████████████████████65%
Budget Equity Analysis████████████17%
Property Disposition████6%
Procurement████6%
Public Engagement████6%
Summary of Proceedings

Syracuse City Council Discussion on City Payment Center - April 13, 2026

The City Council met with representatives from the Department of the Treasury (City Payment Center) to review operations, collection rates, and challenges in revenue collection. The discussion covered billing processes, delinquent tax enforcement, school zone fine refunds, and opportunities to improve payment accessibility.

Discussion Items

  • Treasury Operations Overview: Deputy Commissioner Vicky Voss described the Payment Center's role in collecting tax, water, parking, school zone, police overtime, board-up, cleanup, demolition, municipal sidewalk, PILOT, and shelter rent payments. The center has five cashiers, eight control clerks, and three information aides.
  • Tax Delinquency and Seizure Process: A councilor raised concerns about a specific property that has been tax delinquent for over two years, questioning why seizure had not occurred. Commissioner OJ (Assessment) confirmed that the tax petition (TP) and redemption period (RP) documents were on his desk, with seizure anticipated on April 16. Vicky noted the seizure process begins after 2.5 years of delinquency, with a 60-day notice followed by a 6-to-9-month legal process.
  • Collection Improvements: Vicky stated collection rates have increased year over year. Late charge income rose dramatically after enforcement began four years ago. The center now sends delinquency notices (previously absent) and works with taxpayers to arrange payment plans, referrals to the Financial Empowerment Center, and redemptions.
  • School Zone Fine Refunds: Vicky reported that the new school zone enforcement program generated approximately 700 refunds due to tickets issued incorrectly (e.g., on snow days or before equipment was ready). She noted that the vendor (Yenoptic) missed approving tickets, causing the city to process refunds internally.
  • Payment Accessibility: Councilors asked about extending hours, improving online payments, and encouraging local mail-in payments. Vicky mentioned the mayor suggested staying open until 7 p.m. on Mondays, and she is exploring that option without overtime costs. She also noted the Invoice Cloud portal for online payments (dog license feature reported as temporarily down).
  • Booting Fee Cost: Vicky identified that the city pays a 28% fee on outstanding parking tickets through the booting program, costing a couple hundred thousand dollars annually. She is working with Paylock and law to integrate school zone fines into booting, potentially raising the booting fee and reducing the city's percentage.

Key Outcomes

  • The Assessment Commissioner confirmed seizure of a delinquent property will occur on April 16.
  • The Treasury will continue sending courtesy and delinquency notices to improve collection.
  • The city will explore extending Payment Center hours to 7 p.m. on Mondays to accommodate after-work visitors.
  • Staff will work with Paylock to incorporate school zone fines into the booting program for future fee adjustments.
  • The council directed Vicky to follow up with any additional questions in writing, and a motion to adjourn was passed.

Meeting Transcript

Oh, he lets you off the hook. All right. Good morning, everybody. Welcome back. We are moving on to part two of four for today. Joined by the same group of counselors with Commissioner Nestry and Vicky Voss joined us for the Department of the Treasury, which is more commonly known as the City Payments Center. We are on page 87 for the counselors. And I'll turn it back over to you all to give us an intro of the payments center and what it does, how it connects to everything, and then we'll jump in with some of the details. Sure. City Payment Center, also known as the Treasury, is where we collect the money. We collect and process tax payments, water payments, parking payments, the new school zone payments. We process the cash payments here at the city. We have a lot of people who pay cash. So I said let's make it easy for people to pay. And we made an agreement to collect cash payments here for those kinds of violations. We also do the billing for the Syracuse Police Department for all the overtime they work at, like the dome or individual security details throughout the city. If somebody's property is broken into at three o'clock in the morning, the city has a gentleman in DPW who's on call, not a job I'd want. But he'll go out at three o'clock in the morning and board up the broken windows, so further damage isn't uh experienced. We do bill for the service because we don't get plywood for free, and the guy doesn't work for free. So we bill for the board ups, we bill for the cut and cleans. Those are properties that are either not maintained by owners or um the owner is you know MIA, vacant lots that you can't figure out who owns it. They need to be cleaned of either litter or they need to be mowed, overhanging branches need to be trimmed. Um if it's a major cleanup, we also bill for those. Um that involves um and Andy Jacobowski and his crew where they take a bunch of trucks and you know get they sometimes have to get the police out there to tow illegal vehicles. I mean, it's you know, it's what when the lots are really a big big mess. Uh we bill for the demolitions that the city does for the emergency repair program. And we bill for the pilots and shelters. Those are payments in lieu of taxes, agreements that uh SIDA and the city has made um for um to improve development uh shelter rents are for um section eight housing entities that um have an agreement with the city, they pay a lower base rate based because they are government uh subsidized. So uh basically we have uh five cashiers, um eight control clerks, three uh information aids, and we answer any questions constituents call about any of the aforementioned types of bills that we send out. Uh we do research um if there's questions. Um sometimes uh there might be a mistake on the tax bill, whether for whatever reason, um, and we work with assessment to get those um corrected and bring them to you and we have them corrected. We also do the uh municipal sidewalk billing, um, and that goes on the tax roll. All of the um board ups, cleanups, ERPs, um, demolitions, um, municipal sidewalk. All of these things have to be updated every year. We roll any onto taxes that as of April 1st have not been paid. Um if we bill it on April 1st, we figure by the time somebody mails it in and gets it to us, then we're really getting too close to the cutoff in May for the tax roll. So we do that. We do add uh late charges as announced on the bill. So if someone doesn't pay, we do add it to the tax roll. If they don't pay the taxes, then they are seized. So or they're uh potentially seized, I should say. Um that's a good overview. We get emails from people, we get letters. Uh we did the tax trust program, is a big deal for us. Um managing uh delinquent taxes. Uh we've been had real good uh results collecting delinquent taxes, working with people who in a lot of cases really can't afford their homes anymore because you know everything goes up, right? And if they're living at particularly people living on a fixed income, which most of us are, um just depends on how high it is, but you know, there are uh particularly elderly people, senior citizens who um are challenged to pay their all their bills. Yeah. Okay, is you a question? Of course.

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