This was the second hearing of the day, focusing on the Building and Adjudication (BAA) department as well as health and sanitation violations issued by the Department of Public Works (DPW). Leah Whitmer, the department head, presented an overview of operations, including recent automation initiatives, service improvements, and a discussion of backlog and staffing challenges. The hearing also covered revenue generation, overdue fine rollovers onto property taxes, and compliance trends.
Why don't we stand up? That's the rebill. That's in the professional services. We got bureaux. That's pretty interesting. Sorry, I know I missed your job. Do you have like two years? Oh, the data. I gotta be identified. Sorry, not my thoughts on one side. Then I have to get a line. Oh, where do you go counselor? Thank you. Oh, I think that's it. I'm sorry. It's okay. Thank you. Oh, you look so pretty. I love it for us. No. With the roses. Very nice. Very nice. Thank you. Oh, that's revealing. Oh, Jay using the big words. All right. Good afternoon, everybody. We are transitioning to our second hearing of the day. Um we have BAA. Um joining us at the table are counselors Caldwell and Jones Roser, in addition to those that were here last session. Um we have Leah Whitmer. Good afternoon. So we've got a little packet here. You want to run us through that, and then we can jump into the numbers? Yep. Thank you. So the first page front and back is just an overview of the municipal violations bureau as a whole. This first hearing is on the BAA, which will also cover health and sanitation violations issued by DPW. And then our next hearing will cover parking violations bureau, which also encompasses the school zone track enforcement. So I just gave you a little overview so you can see what we're doing. Obviously, this department continues to expand rapidly each year. Um we've had a big focus on constituent services over the past year trying to automate as much of our processes as we've been able to. So with the help of digital services, we rolled out our self-service portal, mvb.seer.gov. And if anyone's gotten a parking ticket recently, you know there's a little QR code on the tickets, the electronic tickets you can scan that takes you right into the portal so you can see um all of the evidence, any photographs, um, the violation as well as the options to pay or contest are right there. And then it's really nice because when somebody can test through that forum, it goes right into our software. So it eliminates that back and forth paper shuffling. Um in the same thing, we input kiosk in our office. So if you come into the public-facing portion of our office, there's kiosk there that you can dispute right on the pad. So our informate information aids walk the um constituents through how to do that.