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OPENPUBLICA · PUBLIC MEETING RECORD

Record of Proceedings

City Commission Work Session: Review of 2026 Citywide Survey Results – April 9, 2026

City Commission — Thursday, April 9, 2026

BodyWinter Park, Florida

SessionCity Commission

DateThursday, April 9, 2026

StatusFILED

Video Record

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Speaker numbers apply only to this recording.

Speaker 1

0:00

April 9th, 2026.

0:03

Calling the meeting meeting to order.

0:07

First item on discussion is a review of the 2026 citywide survey results and the discussion of the next steps.

0:14

Randy, take it away.

Speaker 2

0:16

Thank you, Mayor.

0:19

As you know, we've uh been conducting a citizen survey that's concluded, and to the purpose of today's meeting is to kind of run through that survey.

0:28

That survey was conducted by On Point Insights, and we have with us today via the wonderful world of Zoom or one of those programs, uh, Ron Gailey and Ryan Young with On Point Insights.

0:41

And they're going to walk us through the survey, uh, kind of show us the interactive features that it that it has, and the and the way you can drill down and get more information as you want it.

0:53

Uh, after today's meeting, uh, we will be releasing the tomorrow.

0:58

We'll be releasing this uh the results to the public so that everybody can have access.

1:04

So Ron, I'm assuming you can hear me.

1:07

Uh we're gonna we're gonna I can hear you.

1:09

All right, we'll turn it over to you.

1:11

And and Melanie

Speaker 3

1:13

are you able to hear

Speaker 2

1:14

Speaker 3

1:14

all

Speaker 2

1:14

right?

Speaker 3

1:15

Yes.

1:16

Perfect.

1:17

I'm going to share my screen.

1:20

Can oh, can I have access to share my screen?

Unassigned speaker

1:29

All right.

Speaker 3

1:35

All righty.

1:36

Um let me collapse this up.

1:39

Perfect.

1:40

Okay.

1:41

Um I would like to introduce myself very briefly, and Ryan, who's with me, and then we'll jump right into the results.

1:48

Um, a little about me.

1:50

I am uh

Unassigned speaker

1:52

Speaker 3

1:52

I started this company, uh started it only five years ago.

1:56

Um, before that, I was working for Coca-Cola.

2:00

I was the research director for them.

2:02

I was working before that for Chase Bank and then another bank up in Seattle area as their research director.

2:09

So all of my career has always been helping senior executives of uh big organizations make important decisions.

2:17

And about five years ago, a city manager asked me if I would help them with their city survey, which I did, and when I finished doing that, I just said that's the career I want to have.

2:27

So I started this company, we've helped company cities from all across the country, and we're happy to be able to work with you.

2:35

Um, and so uh here I think I'm gonna move this out of the way.

2:42

What you're looking at, one of the things that we do that people love is instead of presenting the result in a great big um PDF file or in a PowerPoint presentation, we give it to you in a dashboard.

2:58

And you're looking at the dashboard right now, you will receive a link to the dashboard, and residents of your city will be able to click on the link to this dashboard and see what I'm going to be showing you today.

3:11

And the dashboard is pretty easy to navigate along the left-hand side.

3:16

You just click on anything that you would like to see, and you can learn and see that part of the survey.

3:24

So it's very easy and very intuitively created.

3:27

We were able to uh obtain an 819 responses.

3:34

We had more than that, but a few of them were outside of your city and they were removed.

3:38

But we have 819 that were done.

3:40

Most of them came in from the city news, which is very successful, and you'll see more about that later on.

3:47

Facebook, text message invites, email invites, Instagram, the website, and even one or two, a few on X.

3:56

So they came from a variety of sources.

3:59

All of them were pretty similar from each other and how people responded and felt.

4:04

We'll show you that there were some minor differences.

4:07

Some channels seem to uh uh bring in somebody a little more negative, but not always, and so we'll show you that.

4:14

That'll be interesting.

4:17

Um the design of the city is first we just wanted to make sure they lived inside of the city, and then we had some city questions, uh overall in question.

4:29

We call them happiness indicators, but we had questions about would you refer a friend to the city?

4:34

Do you think the city's going in the right direction?

Unassigned speaker

4:36

We have several questions there, and then we did some deep dives into several topics where we had people tell us what their what their priorities are, and also how the ratings are of everything that they feel is important, and so it's the most powerful portion of the survey, and really the reason almost everyone who works with us likes to work with us, is because of this.

Speaker 3

5:03

And then we have a few other topics at the end that we'll share.

5:07

The survey itself was around 14 minutes long, a little longer than ideal, but it was solidly done.

Discussion Breakdown — Share of Meeting

Public Engagement█████████████████████████████████████████████46%

Community Engagement███████████████████19%

Public Safety████████████12%

Youth Programs███████7%

Parks and Recreation█████5%

Procedural████4%

Education Funding███3%

Technology and Innovation██2%

Budget Equity Analysis██2%

Summary of Proceedings

City Commission Work Session: Review of 2026 Citywide Survey Results – April 9, 2026

The City Commission held a work session on April 9, 2026, at 3:30 PM to review the results of the 2026 Citywide Survey. The survey, conducted by OnPointe Insights, gathered 819 resident responses with a statistical margin of error of ±3.43% and an average completion time of 14 minutes. Founder/CEO Ron Gailey presented the findings through an interactive dashboard, which will be made publicly available.

Discussion Items

Ron Gailey reported overwhelmingly positive feedback: 57% of respondents gave the city a 10 out of 10 for recommending it as a place to live; 71% said the city is going in the right direction. Compared to benchmarks from over 50 cities, Winter Park scored very high on key indicators.
Residents highlighted the small-town feel, parks and green spaces, and city services as top strengths. Primary concerns included traffic and congestion, road and infrastructure maintenance, and managing growth while preserving community character.
When asked to prioritize across 50 attributes, residents identified managing city growth wisely, showing fiscal responsibility, street/road repair, and traffic flow as the top areas needing improvement. Safety and crime prevention were rated highly satisfactory.
Commissioners discussed strategies to increase survey participation among younger residents and other underrepresented groups. Suggestions included partnering with local schools (e.g., PTSAs), colleges (Rollins College), and city events; shortening the survey to under 10 minutes; adding questions about multigenerational housing, aging in place, and school-related topics (public, private, homeschool). Commissioner Cruzada noted that 90% of respondents owned homes, 74% had no children in the household, and over 50% were aged 60+, suggesting a need to capture perspectives of younger families and multi-generational households.
City Manager Randy Knight confirmed the survey data will drive the upcoming strategic planning session on April 29, 2026, and the budget process. He emphasized that the results will be an active tool, not shelved.
Commissioners expressed interest in conducting the survey annually to track trends and improve outreach.

Key Outcomes

The survey results will be released to the public on April 10, 2026.
Staff will integrate the findings into the strategic planning meeting (April 29, 2026) and budget discussions.
Suggestions for future surveys include targeted outreach to younger residents via schools, colleges, social media, and city events; adding questions on multigenerational households, aging in place, and school support; and considering a shorter survey length.
The interactive dashboard will allow ongoing filtering and analysis by city staff and commissioners.

Meeting Transcript

April 9th, 2026. Calling the meeting meeting to order. First item on discussion is a review of the 2026 citywide survey results and the discussion of the next steps. Randy, take it away. Thank you, Mayor. As you know, we've uh been conducting a citizen survey that's concluded, and to the purpose of today's meeting is to kind of run through that survey. That survey was conducted by On Point Insights, and we have with us today via the wonderful world of Zoom or one of those programs, uh, Ron Gailey and Ryan Young with On Point Insights. And they're going to walk us through the survey, uh, kind of show us the interactive features that it that it has, and the and the way you can drill down and get more information as you want it. Uh, after today's meeting, uh, we will be releasing the tomorrow. We'll be releasing this uh the results to the public so that everybody can have access. So Ron, I'm assuming you can hear me. Uh we're gonna we're gonna I can hear you. All right, we'll turn it over to you. And and Melanie are you able to hear me all right? Yes. Perfect. I'm going to share my screen. Can oh, can I have access to share my screen? All right. All righty. Um let me collapse this up. Perfect. Okay. Um I would like to introduce myself very briefly, and Ryan, who's with me, and then we'll jump right into the results. Um, a little about me. I am uh I I started this company, uh started it only five years ago. Um, before that, I was working for Coca-Cola. I was the research director for them. I was working before that for Chase Bank and then another bank up in Seattle area as their research director. So all of my career has always been helping senior executives of uh big organizations make important decisions. And about five years ago, a city manager asked me if I would help them with their city survey, which I did, and when I finished doing that, I just said that's the career I want to have. So I started this company, we've helped company cities from all across the country, and we're happy to be able to work with you. Um, and so uh here I think I'm gonna move this out of the way. What you're looking at, one of the things that we do that people love is instead of presenting the result in a great big um PDF file or in a PowerPoint presentation, we give it to you in a dashboard. And you're looking at the dashboard right now, you will receive a link to the dashboard, and residents of your city will be able to click on the link to this dashboard and see what I'm going to be showing you today. And the dashboard is pretty easy to navigate along the left-hand side. You just click on anything that you would like to see, and you can learn and see that part of the survey. So it's very easy and very intuitively created. We were able to uh obtain an 819 responses. We had more than that, but a few of them were outside of your city and they were removed. But we have 819 that were done. Most of them came in from the city news, which is very successful, and you'll see more about that later on. Facebook, text message invites, email invites, Instagram, the website, and even one or two, a few on X. So they came from a variety of sources.

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TRANSCRIPT VIA PUBLIC VIDEO
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City Commission Work Session: Review of 2026 Citywide Survey Results – April 9, 2026

Discussion Items

Ron Gailey reported overwhelmingly positive feedback: 57% of respondents gave the city a 10 out of 10 for recommending it as a place to live; 71% said the city is going in the right direction. Compared to benchmarks from over 50 cities, Winter Park scored very high on key indicators.

Residents highlighted the small-town feel, parks and green spaces, and city services as top strengths. Primary concerns included traffic and congestion, road and infrastructure maintenance, and managing growth while preserving community character.

When asked to prioritize across 50 attributes, residents identified managing city growth wisely, showing fiscal responsibility, street/road repair, and traffic flow as the top areas needing improvement. Safety and crime prevention were rated highly satisfactory.

Commissioners discussed strategies to increase survey participation among younger residents and other underrepresented groups. Suggestions included partnering with local schools (e.g., PTSAs), colleges (Rollins College), and city events; shortening the survey to under 10 minutes; adding questions about multigenerational housing, aging in place, and school-related topics (public, private, homeschool). Commissioner Cruzada noted that 90% of respondents owned homes, 74% had no children in the household, and over 50% were aged 60+, suggesting a need to capture perspectives of younger families and multi-generational households.

City Manager Randy Knight confirmed the survey data will drive the upcoming strategic planning session on April 29, 2026, and the budget process. He emphasized that the results will be an active tool, not shelved.

Commissioners expressed interest in conducting the survey annually to track trends and improve outreach.

Key Outcomes

The survey results will be released to the public on April 10, 2026.

Staff will integrate the findings into the strategic planning meeting (April 29, 2026) and budget discussions.

Suggestions for future surveys include targeted outreach to younger residents via schools, colleges, social media, and city events; adding questions on multigenerational households, aging in place, and school support; and considering a shorter survey length.

The interactive dashboard will allow ongoing filtering and analysis by city staff and commissioners.

Meeting Transcript